Colaboração em momento de crise: a atuação do departamento de Defesa durante o furacão Katrina

O estudo de caso trata da resposta à crise gerada pelo Furacão Katrina em Nova Orleans/EUA dada pelos órgãos públicos encarregados de atuar em situações de emergência. A narrativa concentra-se na relação crítica entre a Agência Federal de Gestão de Emergências - FEMA, coordenadora geral dos esforços federais para responder ao desastre, e o Departamento de Defesa – DOD. O objetivo deste caso é entender a dinâmica de colaboração que se instalou entre os órgãos encarregados de dar ampla e pronta resposta ao Katrina, e, de maneira mais geral, verificar o funcionamento em condições emergenciais de redes formadas por órgãos federais, estaduais e locais. O caso suscita discussões em sala de aula que podem desencadear análises sobre o funcionamento da coordenação da rede encarregada pela resposta à crise, o papel da burocracia em momentos emergenciais, a importância da liderança, e o efeito da cultura organizacional durante a colaboraçãoNúmero de páginas: 20 p.Gestão de CrisesGestão de RiscosA nota pedagógica deste estudo de caso é de acesso restrito e exclusivo a professores e coordenadores de ensino cujos cadastros tenham sido autorizados pela coordenação da Casoteca de Gestão Pública. Se você é professor ou coordenador de ensino e deseja ter acesso à íntegra das notas pedagógicas que alguns estudos de caso possuem, solicite sua autorização de uso pleno no site da Casoteca de Gestão Pública, na opção “Cadastre-se” (http://casoteca.enap.gov.br/index.php?option=com_user&view=register&Itemid=14)

Public perceptions of changing the terminology for low-risk thyroid cancer: A qualitative focus group study

Objectives To investigate public perceptions of overdiagnosis and overtreatment in low-risk thyroid cancer and explore opinions regarding the proposed strategy to change the terminology of low-risk cancers. Design Qualitative study using focus groups that included a guided group discussion and presentation explaining thyroid cancer, overdiagnosis and overtreatment, and proposed communication strategies. Transcripts were analysed thematically. Setting Sydney, Australia. Participants Forty-seven men and women of various ages from a range of socioeconomic backgrounds with no personal history of thyroid cancer. Results Participants had low pre-existing general awareness of concepts of overdiagnosis and overtreatment and expressed concern regarding this new information in relation to thyroid cancer. Overall, participants understood why the strategy to change the terminology was being proposed and could see potential benefits including reducing the negative psychological impact and stigma associated with the term 'cancer'; however, many still had reservations about the strategy. The majority of the concerns were around their worry about the risk of further disease progression and that changing the terminology may create confusion and cause patients not to take the diagnosis and its associated managements seriously. Despite varied views towards the proposed strategy, there was a strong overarching desire for greater patient and public education around overdiagnosis and overtreatment in both thyroid cancer and cancer generally in order to complement any revised terminology and/or other mitigation strategies. Conclusions We found a strong and apparently widely held desire for more information surrounding the topic of overdiagnosis and overtreatment. Careful consideration of how to inform both the public and current patients about the implications of a change in terminology, including changes to patients' follow-up or treatments, would be needed if such a change were to go ahead

Behavioral public performance: making effective use of metrics about government activity

Oliver James, Donald Moynihan, Asmus Olsen and Gregg van Ryzin discuss how insights from behavioural science show the way managers, politicians and citizens make sense of, and act on, information about government performance

Creating Desirable Organizational Characteristics. How Organizations Create a Focus on

Abstract What are the factors that lead to desirable organizational characteristics? This article examines this question by proposing a model to explain the ability of some organizations to create a focus on results and high levels of managerial authority. The new public management literature points to these two organizational characteristics as key steps for improving public performance and providing results-based accountability. Employing a national survey of US state government health and human service agency managers we find that political support for the organization and purposeful reform efforts do lead to desirable organizational characteristics. In addition, strong internal communication fosters a focus on results, and organizational culture shapes the decision-making authority of managers

Introduction: Administrative Burden as a Mechanism of Inequality in Policy Implementation

Administrative burdens are the frictions that people face in their encounters with public services, leading to meaningful costs that include learning, compliance, and psychological costs. We offer evidence that burdens are a key source and consequence of inequality, resulting in disparate outcomes in people’s access to basic rights. We also detail how these outcomes are patterned by targeting, federalism, bureaucratic pathologies, and the growing use of the private sector and tax system to deliver social welfare benefits. Throughout, we highlight recent and novel contributions, including empirical research in this double issue, that have helped clarify how and why administrative burdens shape inequality. Burdens have not received the political, policy, or research priority that is commensurate with their magnitude or impact on individuals. We conclude by arguing that we need a coherent language and framework to recognize and, where appropriate, reduce burdens across a wide array of policy domains

Rising to Ostrom’s challenge:An invitation to walk on the bright side of public governance and public service

In this programmatic essay, we argue that public governance scholarship would benefit from developing a self-conscious and cohesive strand of "positive" scholarship, akin to social science subfields like positive psychology, positive organizational studies, and positive evaluation. We call for a program of research devoted to uncovering the factors and mechanisms that enable high performing public policies and public service delivery mechanisms; procedurally and distributively fair processes of tackling societal conflicts; and robust and resilient ways of coping with threats and risks. The core question driving positive public administration scholarship should be: Why is it that particular public policies, programs, organizations, networks, or partnerships manage do much better than others to produce widely valued societal outcomes, and how might knowledge of this be used to advance institutional learning from positives