Analyse des antécédents de la résistance favorable au changement organisationnel durant la crise de COVID

The spread of the coronavirus in 2020 and the pandemic declared by the WHO has had several impacts on businesses around the world. Industry, services and even other mining and agricultural activities have been interrupted. This has affected the economy in general and businesses in particular. The government tried to contain the spread of the virus while maintaining business activities. However, some businesses have had to change their way of operating and adapt to the current situation. Different working methods have been introduced, including teleworking, staff rotation, digitalisation of procedures, etc. As a result, employees in all Moroccan companies have been affected. Companies have been able to trace the impact of these changes on the work of their employees. To do this, they started to analyze the performance indicators of their employees to see if there were problems with these changes. In this article, we will try to analyze the context that allows a favourable resistance to change (acceptance of change). We have chosen the banking sector for this purpose because the widespread use of COVID has led to some changes in this sector. We apply structural equation modeling to understand the impact of certain variables on favourable resistance to change. This study was conducted among employees of a Moroccan bank. We were able to collect 99 responses which were used to test the impact of the explanatory variables. The results show that favourable resistance to change during a crisis, in particular the COVID19 crisis we are witnessing today, is determined by employees' perceptions of the benefits of change and flexibility. However, given the insignificant impact of the organisational involvement variable on the variables to be explained, this was not supported in this analysis. The results of this study could help organisations to better adapt to the changes that the current situation in Morocco and, in particular, the global health situation may bring. However, this study should be complemented by a qualitative analysis of managers and change agents to obtain a more detailed understanding of the disruptions caused by the current crisis.   JEL Classification : M12 Paper type: Empirical researchLa propagation du coronavirus en 2020 et la pandémie déclarée par l'OMS ont eu plusieurs impacts sur les entreprises du monde entier. L'industrie, les services et même d'autres activités minières et agricoles ont été interrompus. Cela a affecté l'économie en général et les entreprises en particulier. Les pouvoirs publics ont tenté de contenir la propagation du virus tout en maintenant les activités commerciales. Pourtant, certaines entreprises ont dû changer leur mode de fonctionnement et s'adapter à la situation actuelle. Différentes méthodes de travail ont été introduites, notamment le télétravail, la rotation du personnel, la digitalisation des procédures, etc. Par conséquent, les employés de toutes les entreprises marocaines ont été touchés. Des entreprises ont pu retracer l'impact de ces changements sur le travail de leurs employés. Pour cela, elles ont commencé à analyser les indicateurs de performance de leurs employés pour voir si ces changements posaient des problèmes. Dans cet article, nous allons essayer d'analyser le contexte qui permet une résistance favorable au changement (acceptation du changement). Nous avons choisi le secteur bancaire à cette fin, car l'utilisation généralisée de COVID a conduit à certains changements dans ce secteur. Nous appliquons une modélisation par équations structurelles pour comprendre l'impact de certaines variables sur la résistance favorable au changement. Cette étude a été réalisée auprès des employés d'une banque marocaine. Nous avons pu recueillir 99 réponses qui ont été utilisées pour tester l'impact des variables explicatives. Les résultats montrent qu'une résistance favorable au changement pendant une crise, en particulier la crise COVID19 à laquelle nous assistons aujourd'hui, est déterminée par les perceptions des avantages du changement et de la flexibilité des employés. Cependant, étant donné l'impact non significatif de la variable d’implication organisationnelle sur les variables à expliquer, ceci n'a pas été soutenu dans cette analyse. Les résultats de cette étude pourraient aider les organisations à mieux s'adapter aux changements que pourrait entraîner la situation actuelle au Maroc et, en particulier, la situation sanitaire mondiale. Toutefois, cette étude devrait être complétée par une analyse qualitative des responsables et des agents de changement afin d'obtenir une compréhension plus détaillée des perturbations causées par la crise actuelle     Classification JEL:  M12 Type de l’article : Recherche appliqué

Employee Compensation, Training and Financial Performance during the COVID-19 Pandemic

The purpose of this paper is multi-faceted: first, to analyze the impact of employee compensation and training on firms’ financial performance and the moderating effect of the COVID-19 pandemic on the relationship between employee compensation and financial performance, as well as the relationship between training and financial performance; and second, to analyze the decision-making process pertaining to these two aspects of human resources both prior to and during the COVID-19 pandemic. This study utilizes a sample of 103 Belgian pharmaceutical firms whose financial statements were published in the Bureau Van Djik database between 2012 and 2021. The estimation approach employed was panel data analysis, and the Generalized Method of Moments was used to evaluate the robustness of the system. Whether or not a crisis exists greatly alters the parameters that influence a pharmaceutical company’s business performance. Specifically, the results reveal that the COVID-19 pandemic had a substantial and negative impact on financial performance. Human resource factors, which include employee compensation and training, more accurately explain the company’s performance. The key contribution of such an approach is to illustrate that human resource-related factors have an impact on performance indicators during various types of crises, thereby assisting HR managers in making the best decision during times of crisis. It provides basic guidelines for policymakers to adhere to in order to have a better knowledge of how human capital characteristics might be utilized to improve the performance of their businesses during times of crisis. In addition, this research demonstrates that the firm’s unique characteristics may affect the success of Belgian businesses