“Think sustainable, act local” – a stakeholder-filter-model for translating SDGs into sustainability initiatives with local impact

Purpose: The purpose of this paper is to develop and illustrate a comprehensive framework for how hospitality firms can overcome the broad vs. narrow dilemma in sustainable management. We develop a framework for how to break down the United Nations SDGs into actionable and context-specific subsets and select individual sustainability initiatives with maximum impact. Design/methodology/approach: Our framework is based on a comprehensive literature review of sustainable development, sustainable management in hospitality, and the issue-focused stakeholder perspective. Drawing on this research we develop a theoretical framework for the selection of impactful sustainability initiatives in the hospitality industry. In addition, the paper provides a broad range of concrete examples for how different stakeholders can act as barriers or catalysts for the implementation of sustainability initiatives. Findings: The major contribution of this paper is twofold. First, it recognizes that the solutions to the great sustainability challenges ahead involve active participation of the hospitality industry in establishing partnerships with stakeholders. Secondly, it offers an ambitious roadmap for hospitality firms to identify local issues specific to sustainable management actions committed to advancing the social, environmental and economic dimensions of sustainability. Practical implications: Our framework has considerable practical implications in that it is centered on helping hospitality firms select an appropriate set of SDGs for their local context and translate them into specific sustainability initiatives that address these goals. The “stakeholder-filter model” methodology is aligned with an approach that is already being used for the development of sustainability initiatives outside the scope of the hospitality industry. As a result, the framework should have substantial practical value for the hospitality industry

Plan de capacitación en atención al cliente para mejorar la satisfacción de los pacientes en el servicio de consulta externa del Hospital Regional Docente de Trujillo 2018

El propósito de esta investigación fue aplicar los elementos que debieron contener el “plan de capacitación en atención al cliente para mejorar la satisfacción de los pacientes en el servicio de consulta externa del hospital regional docente de Trujillo 2018” y verificar la satisfacción que tienen los clientes de dicho establecimiento de salud. Se utilizo el diseño experimental con medición previa y posterior, utilizando como instrumento un cuestionario (encuesta) para los pacientes (clientes) del Hospital Regional Docente De Trujillo y una guía de entrevista para el personal médico para la recolección de datos, y determinar el nivel de habilidades y competencias del personal del servicio de consulta externa. Así mismo; nos permitió conocer a través de la opinión de los pacientes la situación en la cual se encontró el hospital respecto a los elementos tangibles, la fiabilidad, capacidad de respuesta, seguridad y empatía. Tomamos como muestra a los 39 medicos,02 obstetrices, 02 licenciadas en enfermería y 31 técnicas de enfermería. Se consideró como población de objeto de estudio a los clientes del hospital, a los cuales se aplicó la formula estadística para poblaciones finitas dándonos el resultado de 377 clientes a encuestar. Los datos recolectados correspondieron al análisis previo de diseñar el plan de capacitación, con los cuales se obtuvieron los resultados para proponer el plan de capacitación. De esta manera se pudo concluir que el servicio de consulta externa del H.R.D.T. no contaba con un plan de capacitación adecuado para la atención al público, tampoco el personal del nosocomio contaba con la experiencia de realizar cursos sobre atención al cliente, ni capacitaciones que les permitiera una comunicación asertiva y efectiva con los pacientes. De acuerdo a los resultados obtenidos en nuestras encuestas para realizar esta investigación, se logró determinar que el plan de capacitación en atención al cliente obtuvo medidas significativas en cuanto a satisfacción de los pacientes con respecto al nivel de insatisfacción de 78% que la investigación arrojo para la implementación de nuestra propuesta.The purpose of this thesis was to determine expanded marketing mix strategies (7Ps) to increase the clients of the company Top Power Gym in the city of Trujillo, 2017, for which it was used as a data collection technique for the survey, which allows obtain first-hand information about the needs and expectations of potential customers of the Top Power Gym during the study period and as a tool a questionnaire was considered to assess the factors that influence the decision to purchase the potential customers of the company Top Power Gym, in addition, the questionnaire was made up of 19 items using the Likert scale As a procedure, the pre-experimental design of two cells was used, resulting in the viability of the model under study. The study group was given a test prior to the stimulus or experimental treatment, after which the treatment was administered (Marketing strategy proposal) and finally a post-stimulus test was applied (client acquisition). The results found indicate that the cultural, social, personal and psychological factors as well as the marketing strategies applied influence the purchasing decision of the potential customers of the company Top Power Gym.Tesi

Cross-Boundary Coordination Under Organizational Stress: Communication Patterns and Resilience

Coordination is one of the key activities that organizations must carry out on a day-to-day basis to maintain reliable performance in the face of changing conditions. When organizations come under stress it is important that they continue to maintain high levels of coordination. Yet extensive evidence suggests that organizations and individuals within them respond differently to stress, in ways that are sometimes functional and sometimes dysfunctional. We study the Continental air control tower in Newark that was built to co-locate representatives from key airline functions and key external parties in order to facilitate communication among them. Initial research was based on informal interviews and site visits, as well as secondary analysis of company documents and industry reports. In addition, using communication network data, we explore how cross-boundary coordination occurs under conditions of predictable and unpredictable stress, and how co-location can facilitate adaptation to changing conditions

Plan de negocios Peti-Commerce suscripción de abastecimiento y reposición de alimento para mascotas caninas en Lima, Perú periodo 2024-2026

El presente resumen ejecutivo proporciona una visión general del Plan de Negocio desarrollado para la empresa Peti-Commerce, cuyo enfoque se centra en el mercado de mascotas caninas en Lima Metropolitana. Peti-Commerce ofrece un servicio de abastecimiento y reposición “inteligente” de alimentos para mascotas caninas en los distritos de Nivel Socioeconómico (NSE) A/B y C, principalmente en las Zonas 6, 7 y 8. La investigación de mercado ha demostrado una demanda sostenible y significativa en el mercado de alimentos para mascotas, especialmente en las ventas a través de canales digitales. Sin embargo, la modalidad de suscripción para el abastecimiento y reposición “inteligente” es un nicho inexplorado, lo que brinda una oportunidad única para Peti-Commerce

Time domain automatic focusing of an Applebaum array

Summary form only given, as follows. It has been shown that the performance of the automatic focusing technique (AFT) is maintained when the scanned frequencies are sent simultaneously in a wide-band signal. As a result, this procedure provides the AFT with additional capabilities while removing its drawback

Understanding the Selection Mechanism of the Polymer Wrapping Technique toward Semiconducting Carbon Nanotubes

Noncovalent functionalization of single-walled carbon nanotubes (SWNTs) using π-conjugated polymers has become one of the most effective techniques to select semiconducting SWNTs (s-SWNTs). Several conjugated polymers are used, but their ability to sort metallic and semiconducting species, as well as the dispersions yields, varies as a function of their chemical structure. Here, three polymers are compared, namely, poly[2,6-(4,4-bis-(2-dodecyl)-4H-cyclopenta[2,1-b;3,4b′]dithiophene)-alt-4,7(2,1,3-ben-zothiadiazole)] (P12CPDTBT), poly(9,9-di-n-dodecylfluorenyl-2,7-diyl) (PF12), and poly(3-dodecylthiophene-2,5-diyl) (P3DDT) in their ability to select two types of carbon nanotubes comprising small (≈1 nm) and large (≈1.5 nm) diameters. P12CPDTBT is a better dispersant than PF12 for small diameter nanotubes, while both polymers are good dispersants of large diameter nanotubes. However, these dispersions contain metallic species. P3DDT, instead presents the best overall performance regarding the selectivity toward semiconducting species, with a dispersion yield for s-SWNTs of 15% for small and 21% for large diameter nanotubes. These results are rationalized in terms of electronic and chemical structure showing that: (i) the binding energy is stronger when more alkyl lateral chains adsorb on the nanotube surface; (ii) the binding energy is stronger when the polymer backbone is more flex-ible; (iii) the purity of the dispersions seems to depend on a strong polymer– nanotube interaction

Anti-Proliferative Activity of Meroditerpenoids Isolated from the Brown Alga Stypopodium flabelliforme against Several Cancer Cell Lines

The sea constitutes one of the most promising sources of novel compounds with potential application in human therapeutics. In particular, algae have proved to be an interesting source of new bioactive compounds. In this work, six meroditerpenoids (epitaondiol, epitaondiol diacetate, epitaondiol monoacetate, stypotriol triacetate, 14-ketostypodiol diacetate and stypodiol) isolated from the brown alga Stypopodium flabelliforme were tested for their cell proliferation inhibitory activity in five cell lines. Cell lines tested included human colon adenocarcinoma (Caco-2), human neuroblastoma (SH-SY5Y), rat basophilic leukemia (RBL-2H3), murine macrophages (RAW.267) and Chinese hamster fibroblasts (V79). Antimicrobial activity of the compounds was also evaluated against Staphylococcus aureus, Salmonella typhimurium, Proteus mirabilis, Bacillus cereus, Enterococcus faecalis and Micrococcus luteus. Overall, the compounds showed good activity against all cell lines, with SH-SY5Y and RAW.267 being the most susceptible. Antimicrobial capacity was observed for epitaondiol monoacetate, stypotriol triacetate and stypodiol, with the first being the most active. The results suggest that these molecules deserve further studies in order to evaluate their potential as therapeutic agents

Time-frequency techniques for modal parameters identification of civil structures from acquired dynamic signals

A major trust of modal parameters identification (MPI) research in recent years has been based on using artificial and natural vibrations sources because vibration measurements can reflect the true dynamic behavior of a structure while analytical prediction methods, such as finite element models, are less accurate due to the numerous structural idealizations and uncertainties involved in the simulations. This paper presents a state-of-the-art review of the time-frequency techniques for modal parameters identification of civil structures from acquired dynamic signals as well as the factors that affect the estimation accuracy. Further, the latest signal processing techniques proposed since 2012 are also reviewed. These algorithms are worth being researched for MPI of large real-life structures because they provide good time-frequency resolution and noise-immunity

GABB : A global dataset of alpine breeding birds and their ecological traits

Alpine ecosystems represent varied climates and vegetation structures globally, with the potential to support rich and functionally diverse avian communities. High mountain habitats and species are under significant threat from climate change and other anthropogenic factors. Yet, no global database of alpine birds exists, with most mountain systems lacking basic information on species breeding in alpine habitats, their status and trends, or potential cryptic diversity (i.e., sub-species distributions). To address these critical knowledge gaps, we combined published literature, regional monitoring schemes, and expert knowledge from often inaccessible, data-deficient mountain ranges to develop a global list of alpine breeding bird species with their associated distributions and select ecological traits. This dataset compiles alpine breeding records for 1,310 birds, representing 12.0% of extant species and covering all major mountain regions across each continent, excluding Antarctica. The Global Alpine Breeding Bird dataset (GABB) is an essential resource for research on the ecological and evolutionary factors shaping alpine communities, as well as documenting the value of these high elevation, climate-sensitive habitats for conserving biodiversity.Peer reviewe