Towards a service system ontology for service science

Service Science is a new interdisciplinary approach to the study, design, implementation, and innovation of service systems. However due to the variety in service research, there is no consensus yet about the theoretical foundation of this domain. In this paper we clarify the service systems worldview proposed by Service Science researchers Spohrer and Kwan by investigating its foundational concepts from the perspective of established service theories and frameworks. By mapping the proposed service system concepts on the selected service theories and frameworks, we investigate their theoretical foundations, examine their proposed definitions and possible conflicting interpretations, discover their likely relationships and general structure, and identify a number of issues that need further discussion and elaboration. This analysis is visualised in a multi-view conceptual model (in the form of a UML class diagram) which we regard as a first step towards an explicitly and formally defined service system ontology

Síndrome de Kindler: enfermedad rara

El síndrome de Kindler es una genodermatosis rara, caracterizada clínicamente por fragilidad cutánea, poiquilodermia y fotosensibilidad. Es una enfermedad de herencia autosómica recesiva, producida por mutaciones en el gen FERMT1. Actualmente se la considera un tipo de epidermólisis ampollar (EA). Se presenta un paciente con ampollas desde el nacimiento, alteraciones pigmentarias progresivas y compromiso de las mucosas. Este cuadro, se diagnosticó clínicamente y se confirmó por detección de la mutación c.450delG en el gen FERMT1. Motiva la presentación enfatizar la importancia del diagnóstico clínico, la novedad de poder realizar su confirmación por el análisis molecular del gen en el Hospital de Niños Ricardo Gutiérrez (HNRG) y los beneficios obtenidos gracias al manejo interdisciplinario del paciente.Kindler syndrome is a rare genetic disorder clinically characterized by skin fragility, poikiloderma and photosensitivity. This autosomal recessive genodermatosis is caused by mutations on the FERMT1 gene and is categorized as a type of epidermolysis bullosa. This work describes a Kindler syndrome case presenting blisters at birth, progressive pigmentary changes, and mucosal involvement. The patient was diagnosed based on clinical manifestations and confirmed by the detection of c.450delG mutation on the FERMT1 gene. This presentation emphasizes the importance of clinical diagnosis, the novelty of being able to perform the molecular analysis of the FERMT1 gene in the Hospital de Niños “Ricardo Gutiérrez”, and the benefits achieved through interdisciplinary management of our patient.Fil: Manzur, Graciela. Gobierno de la Ciudad de Buenos Aires. Hospital General de Niños ; ArgentinaFil: Suarez, Eduardo. Gobierno de la Ciudad de Buenos Aires. Hospital General de Niños ; ArgentinaFil: Natale, Mónica. Gobierno de la Ciudad de Buenos Aires. Hospital General de Niños ; ArgentinaFil: Valinotto, Laura Elena. Gobierno de la Ciudad de Buenos Aires. Hospital General de Niños ; Argentina. Consejo Nacional de Investigaciones Científicas y Técnicas; ArgentinaFil: Maglio, Silvana. Gobierno de la Ciudad de Buenos Aires. Hospital General de Niños ; ArgentinaFil: Massimo, María Pía. Gobierno de la Ciudad de Buenos Aires. Hospital General de Niños ; ArgentinaFil: Massimo, José A.. Gobierno de la Ciudad de Buenos Aires. Hospital General de Niños ; Argentin

Lack of effect of apolipoprotein C3 polymorphisms on indices of liver steatosis, lipid profile and insulin resistance in obese Southern Europeans.

RIGHTS : This article is licensed under the BioMed Central licence at http://www.biomedcentral.com/about/license which is similar to the 'Creative Commons Attribution Licence'. In brief you may : copy, distribute, and display the work; make derivative works; or make commercial use of the work - under the following conditions: the original author must be given credit; for any reuse or distribution, it must be made clear to others what the license terms of this work are.BACKGROUND: Apolipoprotein C3 (APOC3) is a component of triglyceride-rich lipoproteins, and APOC3 rs2854116 and rs2854117 polymorphisms have been associated with non-alcoholic fatty liver disease, hypertriglyceridaemia, and insulin-resistance. OBJECTIVE: To determine if the APOC3 variants alter the susceptibility of obese subjects to develop liver damage, hypertrigliceridaemia, and insulin-resistance. METHODS: The study was carried out on 585 unrelated obese Italians (median body mass index BMI = 41 kg/m2) who were genotyped for the rs2854116 and rs2854117 variants. All participants underwent oral glucose tolerance tests (OGTT), with measurement of glucose, insulin, lipid parameters. Indices of insulin-resistance (HOMA and ISI) were calculated. Alanine transaminase (ALT) and aspartate transaminase (AST) were used as markers of liver injury. RESULTS: The study subjects were divided into two groups: those homozygous for the wild-type alleles at both SNPs (-482C and -455T alleles) and those who were carriers of at least one variant allele or both (-482T, -455C or both). Also each SNP was analysed independently. No significant differences were found in ALT and AST levels and in the lipid profile between the two groups. Insulin concentrations, glucose tolerance and insulin sensitivity were similar in the two groups. CONCLUSION: We did not identify any significant association between APOC3 polymorphisms and fatty liver disease, lipids, and insulin-resistance in obese subjects, thus not confirming the suggested role of these APOC3 gene sequence variants

Data-Driven Understanding of Smart Service Systems Through Text Mining

Smart service systems are everywhere, in homes and in the transportation, energy, and healthcare sectors. However, such systems have yet to be fully understood in the literature. Given the widespread applications of and research on smart service systems, we used text mining to develop a unified understanding of such systems in a data-driven way. Specifically, we used a combination of metrics and machine learning algorithms to preprocess and analyze text data related to smart service systems, including text from the scientific literature and news articles. By analyzing 5,378 scientific articles and 1,234 news articles, we identify important keywords, 16 research topics, 4 technology factors, and 13 application areas. We define ???smart service system??? based on the analytics results. Furthermore, we discuss the theoretical and methodological implications of our work, such as the 5Cs (connection, collection, computation, and communications for co-creation) of smart service systems and the text mining approach to understand service research topics. We believe this work, which aims to establish common ground for understanding these systems across multiple disciplinary perspectives, will encourage further research and development of modern service systems

An Interdisciplinary Perspective on Education Service Systems

Part 3: Finance and Service ScienceInternational audienceThe increased complexity in education systems has given rise to a number of intersecting trends and calling for a discipline to integrate across academic silos. As the concept of service innovation advances more rapidly into education services; industry, government, and academy are awakened to the concept of embedding services innovation. This theoretical paper offers an integrated framework for education systems (IFES) covering two intersecting dimensions where service innovation and service science can take place. As an effort to contribute in the area of service innovation and service sciences, an interdisciplinary approach is applied, interconnecting an array of competences across the different stakeholders. It is hypothesized that to increase productivity in education industries, interconnecting knowledge and resources from diverse areas and across different stakeholders through the co-lineation of four dimensions: (1) information, communications and technology; (2) skills and tools; (3) people and attitudes; (4) systems, processes and management; are essential to creating service innovation. This paper contributes a perspective of interconnectivity balanced with harmony that are crucial for effective productivity and service innovation by adopting a service science approach

Your space or mine? : Mapping self in time

Peer reviewedPublisher PD

An Integrative Design Framework for New Service Development

Service innovation is focused on customer value creation. At its core, customer-centric service innovation in an increasingly digital world is technology-enabled, human-centered, and process-oriented. This requires a cross-disciplinary, holistic approach to new service design and development (NSD). This paper proposes a new service strategy-aligned integrative design framework for NSD. It correlates the underlying theories and principles of disparate but interrelated aspects of service design thinking: service strategy, concept, design, experience and architecture into a coherent framework for NSD, consistent with the service brand value. Application of the framework to NSD is envisioned to be iterative and holistic, accentuated on continuous organizational and customer learning. The preliminary framework's efficacy is illustrated using a simplified telecom case example. © Springer International Publishing Switzerland 2014