Voice as a design material : sociophonetic inspired design strategies in Human-Computer Interaction

While there is a renewed interest in voice user interfaces (VUI) in HCI, little attention has been paid to the design of VUI voice output beyond intelligibility and naturalness. We draw on the field of sociophonetics - the study of the social factors that influence the production and perception of speech - to highlight how current VUIs are based on a limited and homogenised set of voice outputs. We argue that current systems do not adequately consider the diversity of peoples’ speech, how that diversity represents sociocultural identities, and how voices have the potential to shape user perceptions and experiences. Ultimately, as other technological developments have influenced the ideologies of language, the voice outputs of VUIs will influence the ideologies of speech. Based on our argument, we pose three design strategies for VUI voice output design - individualisation, context awareness, and diversification - to motivate new ways of conceptualising and designing these technologies

Dialect, interaction and class positioning at school: from deficit to difference to repertoire.

Sociolinguists have been fighting dialect prejudice since the 1960s, but deficit views of non-standard English are regaining currency in educational discourse. In this paper I argue that the traditional sociolinguistic response – stressing dialect systematicity and tolerance of ‘difference’ – may no longer be effective by questioning a key assumption that both deficit and difference approaches share, namely that there exist discrete varieties of English. Based on an empirical study of the language of working-class children in north-east England, I demonstrate that non-standard dialects of English do not have a discrete system of grammar that is isolated from other varieties; rather local dialect forms interact with a range of semiotic resources (including standard forms) within speakers’ repertoires. Interactional analyses of the children’s spontaneous speech highlight this hybridity, as well as the social meanings behind the linguistic choices children make. I conclude by addressing educational responses to non-standard dialect in the classroom, suggesting that it is not the presence or absence of non-standard forms in children’s speech that raises educational issues; rather, educational responses which problematise non-standard voices risk marginalising working-class speech, and may contribute to the alienation of working-class children, or significant groups of them, within the school system