Other-initiated repair in English

The practices of other-initiation of repair provide speakers with a set of solutions to one of the most basic problems in conversation: troubles of speaking, hearing, and understanding. Based on a collection of 227 cases systematically identified in a corpus of English conversation, this article describes the formats and practices of other-initiations of repair attested in the corpus and reports their quantitative distribution. In addition to straight other-initiations of repair, the identification of all possible cases also yielded a substantial proportion in which speakers use other-initiations to perform other actions, including non-serious actions, such as jokes and teases, preliminaries to dispreferred responses, and displays of surprise and disbelief. A distinction is made between otherinitiations that perform additional actions concurrently and those that formally resemble straight other-initiations but analyzably do not initiate repair as an action

Adjusting epistemic gradients: The final particle ba in Mandarin Chinese conversation

In Mandarin Chinese conversation, the final particle "ba" contributes to the formation of a variety of social actions. Using the methods of conversation analysis, this article examines the use of the "ba" particle in answers to questions, informings, and assessments. It is argued that the particle serves as a turn-constructional resource for the adjustment of the epistemic gradient invoked in the sequence, downgrading the speaker’s epistemic position. In assessment sequences, the epistemic adjustment made by the particle also serves to solicit a response from the recipient who invariably has knowledge of the matter in question. An analysis of the "ba" particle in terms of epistemic gradients and their adjustment unifies two accounts of the particle’s function put forward in the literature

Searching for Trouble: Recruiting Assistance through Embodied Action

The recruitment of assistance constitutes a basic organizational problem for participants in social interaction. The methods of recruitment that we have identified include embodied displays of trouble which create opportunities for others to give or offer assistance. In this report, we examine one coherent set of such embodied displays in detail: visible searches of the environment. We first distinguish between looking and searching as different forms of embodied action and then describe the specific embodied practices that participants use to produce visible searches

Unaddressed participants’ gaze in multi-person interaction : Optimizing recipiency

One of the most intriguing aspects of human communication is its turn-taking system. It requires the ability to process on-going turns at talk while planning the next, and to launch this next turn without considerable overlap or delay. Recent research has investigated the eye movements of observers of dialogs to gain insight into how we process turns at talk. More specifically, this research has focused on the extent to which we are able to anticipate the end of current and the beginning of next turns. At the same time, there has been a call for shifting experimental paradigms exploring social-cognitive processes away from passive observation toward on-line processing. Here, we present research that responds to this call by situating state-of-the-art technology for tracking interlocutors’ eye movements within spontaneous, face-to-face conversation. Each conversation involved three native speakers of English. The analysis focused on question–response sequences involving just two of those participants, thus rendering the third momentarily unaddressed. Temporal analyses of the unaddressed participants’ gaze shifts from current to next speaker revealed that unaddressed participants are able to anticipate next turns, and moreover, that they often shift their gaze toward the next speaker before the current turn ends. However, an analysis of the complex structure of turns at talk revealed that the planning of these gaze shifts virtually coincides with the points at which the turns first become recognizable as possibly complete. We argue that the timing of these eye movements is governed by an organizational principle whereby unaddressed participants shift their gaze at a point that appears interactionally most optimal: It provides unaddressed participants with access to much of the visual, bodily behavior that accompanies both the current speaker’s and the next speaker’s turn, and it allows them to display recipiency with regard to both speakers’ turns

Recruitment : Offers, Requests, and the Organization of Assistance in Interaction

In this article, we examine methods that participants use to resolve troubles in the realization of practical courses of action. The concept of recruitment is developed to encompass the linguistic and embodied ways in which assistance may be sought – requested or solicited – or in which we come to perceive another’s need and offer or volunteer assistance. We argue that these methods are organized as a continuum, from explicit requests, to practices that elicit offers, to anticipations of need. We further identify a class of subsidiary actions that can precede recruitment and that publicly expose troubles and thereby create opportunities for others to assist. Data in American and British English

The Timing and Construction of Preference : A Quantitative Study

Conversation-analytic research has argued that the timing and construction of preferred responding actions (e.g., acceptances) differ from that of dispreferred responding actions (e.g., rejections), potentially enabling early response prediction by recipients. We examined 195 preferred and dispreferred responding actions in telephone corpora and found that the timing of the most frequent cases of each type did not differ systematically. Only for turn transitions of 700 ms or more was the proportion of dispreferred responding actions clearly greater than that of preferreds. In contrast, an analysis of the timing that included turn formats (i.e., those with or without qualification) revealed clearer differences. Small departures from a normal gap duration decrease the likelihood of a preferred action in a preferred turn format (e.g., a simple “yes”). We propose that the timing of a response is best understood as a turn-constructional feature, the first virtual component of a preferred or dispreferred turn format

Unaddressed participants’ gaze in multi-person interaction: optimizing recipiency

One of the most intriguing aspects of human communication is its turn-taking system. It requires the ability to process on-going turns at talk while planning the next, and to launch this next turn without considerable overlap or delay. Recent research has investigated the eye movements of observers of dialogues to gain insight into how we process turns at talk. More specifically, this research has focused on the extent to which we are able to anticipate the end of current and the beginning of next turns. At the same time, there has been a call for shifting experimental paradigms exploring social-cognitive processes away from passive observation towards online processing. Here, we present research that responds to this call by situating state-of-the-art technology for tracking interlocutors’ eye movements within spontaneous, face-to-face conversation. Each conversation involved three native speakers of English. The analysis focused on question-response sequences involving just two of those participants, thus rendering the third momentarily unaddressed. Temporal analyses of the unaddressed participants’ gaze shifts from current to next speaker revealed that unaddressed participants are able to anticipate next turns, and moreover, that they often shift their gaze towards the next speaker before the current turn ends. However, an analysis of the complex structure of turns at talk revealed that the planning of these gaze shifts virtually coincides with the points at which the turns first become recog-nizable as possibly complete. We argue that the timing of these eye movements is governed by an organizational principle whereby unaddressed participants shift their gaze at a point that appears interactionally most optimal: It provides unaddressed participants with access to much of the visual, bodily behavior that accompanies both the current speaker’s and the next speaker’s turn, and it allows them to display recipiency with regard to both speakers’ turns

The ‘Other’ side of recruitment: Methods of assistance in social interaction

The recruitment of assistance is ubiquitous in everyday life and is central to the management of social cohesion and solidarity in social interaction. Although the concept of recruitment embraces not only the solicitation and elicitation of assistance but also its provision, because it emerged out of research on requesting, studies of recruitment have thus far focused on methods employed by Self that recruit the assistance of Other. The methods employed by Other – the diverse ways in which one person comes to help another – have yet to be fully examined. This article extends the analysis of recruitment to include methods of assistance employed by Other. Such methods attend and respond to Self's trouble, enact Other's participation in its remediation, and embody Other's recruitment into Self's course of action. The methods span from visible displays of attention and availability and methods that index or formulate Self's trouble, to those that articulate possible solutions or intervene directly into Self's course of action. It is argued that the methods of recruitment and assistance form a coherent social organization of alternative methods employed by Self and Other for the management of troubles, difficulties, and needs in the realization of practical courses of action

The boundary of recruitment: a response

In their commentaries, both Heritage (2016/this issue) and Zinken and Rossi (2016/this issue) provide some context for our concept of and approach to recruitment in terms of previous research into requesting and offering. In doing so, they usefully consider what might be the “boundaries” of recruitment—what might be included and what might not be included or treated as recruitment. We respond here to their suggestions concerning these boundaries

Gaze Direction Signals Response Preference in Conversation

In this article, we examine gaze direction in responses to polar questions using both quantitative and conversation analytic (CA) methods. The data come from a novel corpus of conversations in which participants wore eye- tracking glasses to obtain direct measures of their eye movements. The results show that while most preferred responses are produced with gaze toward the questioner, most dispreferred responses are produced with gaze aversion. We further demonstrate that gaze aversion by respondents can occasion self-repair by questioners in the transition space between turns, indicating that the relationship between gaze direction and preference is more than a mere statistical association. We conclude that gaze direction in responses to polar questions functions as a signal of response preference. Data are in American, British, and Canadian English