Double Binds and Double Blinds: Evaluation Tactics in Critically Oriented HCI

Critically oriented researchers within Human-Computer Interaction (HCI) have fruitfully intersected design and critical analysis to engage users and designers in reflection on underlying values, assumptions and dominant practices in technology. To successfully integrate this work within the HCI community, critically oriented researchers have tactically engaged with dominant practices within HCI in the design and evaluation of their work. This paper draws attention to the ways that tactical engagement with aspects of HCI evaluation methodology shapes and bears consequences for critically oriented research. We reflect on three of our own experiences evaluating critically oriented designs and trace challenges that we faced to the ways that sensibilities about generalizable knowledge are manifested in HCI evaluation methodology. Drawing from our own experiences, as well as other influential critically oriented design projects in HCI, we articulate some of the trade-offs involved in consciously adopting or not adopting certain normative aspects of HCI evaluation. We argue that some forms of this engagement can hamstring researchers from pursuing their intended research goals and have consequences beyond specific research projects to affect the normative discourse in the field as a whole

Designing Against the Status Quo

Community + Culture features practitioner perspectives on designing technologies for and with communities. We highlight compelling projects and provocative points of view that speak to both community technology practice and the interaction design field as a whole

Worker-Centered Design: Expanding HCI Methods for Supporting Labor

HCI has long considered sites of workplace collaboration. From airline cockpits to distributed groupware systems, scholars emphasize the importance of supporting a multitude of tasks and creating technologies that integrate into collaborative work settings. More recent scholarship highlights a growing need to consider the concerns of workers within and beyond established workplace settings or roles of employment, from steelworkers whose jobs have been eliminated with post-industrial shifts in the economy to contractors performing the content moderation that shapes our social media experiences. This one-day workshop seeks to bring together a growing community of HCI scholars concerned with the labor upon which the future of work we envision relies. We will discuss existing methods for studying work that we find both productive and problematic, with the aim of understanding how we might better bridge current gaps in research, policy, and practice. Such conversations will focus on the challenges associated with taking a worker-oriented approach and outline concrete methods and strategies for conducting research on labor in changing industrial, political, and environmental contexts

Infrastructural Speculations: Tactics for Designing and Interrogating Lifeworlds

This paper introduces “infrastructural speculations,” an orientation toward speculative design that considers the complex and long-lived relationships of technologies with broader systems, beyond moments of immediate invention and design. As modes of speculation are increasingly used to interrogate questions of broad societal concern, it is pertinent to develop an orientation that foregrounds the “lifeworld” of artifacts—the social, perceptual, and political environment in which they exist. While speculative designs often imply a lifeworld, infrastructural speculations place lifeworlds at the center of design concern, calling attention to the cultural, regulatory, environmental, and repair conditions that enable and surround particular future visions. By articulating connections and affinities between speculative design and infrastructure studies research, we contribute a set of design tactics for producing infrastructural speculations. These tactics help design researchers interrogate the complex and ongoing entanglements among technologies, institutions, practices, and systems of power when gauging the stakes of alternate lifeworlds

The Tools of Management: Data Practices for Worker Advocacy

250 pagesThis dissertation explores the impact of data-driven approaches to worker advocacy. I combine historical and design research, organized around a case study of management-engineering projects conducted by the International Ladies Garment Workers Union (ILGWU). I survey how workplace data been used to advocate for US workers in the past, how the decisions and challenges of using data to represent worker perspectives map onto analogous methodological challenges that impact the design of workplace measurement analytics today, and how these design techniques and insights from the past can be be applied in present-day workplace advocacy for workers in data-driven workplaces. I conclude with key trade-offs in relying on worker data and data expertise for worker advocac

Speculative Design in HCI: From Corporate Imaginations to Critical Orientations

In this chapter we analyze the rhetorical work of speculative design methods to advance third wave agendas in HCI. We contrast the history of speculative design that is often cited in HCI papers from the mid 2000s onward that frames speculative design as a critical methodological intervention in HCI linked to radical art practice and critical theory, with the history of how speculative design was introduced to HCI publications through corporate design research initiatives from the RED group at Xerox PARC. Our argument is that third wave, critically oriented, speculative design “works” in HCI because it is highly compatible with other forms of conventional corporate speculation (e.g. concept videos and scenario planning). This reading of speculative design re-centers the “criticality” from the method itself to its ability to advance agendas that challenge dominant practices in technology design. We will look at how practitioners trade on the rhetorical ambiguity of future oriented design practices to introduce these ideas in contexts where they may not otherwise have much purchase. Our chapter concludes with a call for critically oriented practitioners in this space to share their experiences navigating speculative design ambiguity and to document the disciplinary history of the method’s developmen

Hostile Ecologies: Navigating the Barriers to Community-Led Innovation

This paper describes how the contemporary technology innovation ecology is hostile to community-driven design. These hostilities are important to understand if we want to intervene in the policy landscape of technology innovation to support viable alternatives to big tech consolidation and more democratic ways of developing and maintaining technology. We contribute a thick description of the hostile ecologies faced by transportation workers, community organizers, and allied technology researchers as they work toward building a cooperatively-owned taxi business with a digital dispatching technology. Our findings show that the hostile innovation ecology manifests as constrained access to resources, an inequitable regulatory framework, diminished agency in the software design process, and limits to the will of our community partners. We discuss the paths toward innovation for United Taxi Workers San Diego as compared with transportation network companies (e.g. Lyft, Uber) in terms of access to funding, regulation, labor, expertise, and market. We argue that a critical examination of institutions and policies in the innovation ecology is a necessary step toward charting fair, equitable, and community-strengthening pathways for technology innovation in the future

Worker-Centered Design: Expanding HCI Methods for Supporting Labor

HCI has long considered sites of workplace collaboration. From airline cockpits to distributed groupware systems, scholars emphasize the importance of supporting a multitude of tasks and creating technologies that integrate into collaborative work settings. More recent scholarship highlights a growing need to consider the concerns of workers within and beyond established workplace settings or roles of employment, from steelworkers whose jobs have been eliminated with post-industrial shifts in the economy to contractors performing the content moderation that shapes our social media experiences. This one-day workshop seeks to bring together a growing community of HCI scholars concerned with the labor upon which the future of work we envision relies. We will discuss existing methods for studying work that we find both productive and problematic, with the aim of understanding how we might better bridge current gaps in research, policy, and practice. Such conversations will focus on the challenges associated with taking a worker-oriented approach and outline concrete methods and strategies for conducting research on labor in changing industrial, political, and environmental contexts

Transportation for Smart and Equitable Cities: Integrating Taxis and Mass Transit for Access, Emissions Reduction, and Planning

Policy report synthesizing independent research on impacts of transportation network companies (TNCs) such as Uber and Lyft on local safety, economies, and social equity. Outline of a vision for creating publicly regulated and supported "first mile last mile" transportation" that overcomes these issues

Limiting, Leaving, and (re)Lapsing: An Exploration of Facebook Non-Use Practices and Experiences

Despite the abundance of research on social networking sites, relatively little research has studied those who choose not to use such sites. This paper presents results from a questionnaire of over 400 Internet users, focusing specifically on Facebook and those users who have left the service. Results show the lack of a clear, binary distinction between use and non-use, that various practices enable diverse ways and degrees of engagement with and disengagement from Facebook. Furthermore, qualitative analysis reveals numerous complex and interrelated motivations and justifications, both for leaving and for maintaining some type of connection. These motivations include: privacy, data misuse, productivity, banality, addiction, and external pressures. These results not only contribute to our understanding of online sociality by examining this under-explored area, but they also build on previous work to help advance how we conceptually account for the sociological processes of non-use