COMMUNITY INTELLIGENCE PLATFORMS: THE CASE OF OPEN GOVERNMENT

The focus on collaborative and participatory governance has led to interest in studying how ‘intelligence’ in citizen communities can be leveraged towards creating robust solutions for complex social and policy problems. In this paper, we present four models that uncover the process of leveraging community intelligence. We analyze multiple case studies that capture the varying roles of citizens and public agencies in the problem-solving process. Employing Arnstein’s (1969) ladder of citizen participation as an analytical tool, we outline the strengths and weaknesses of each model, and suggest design recommendations for the development of participatory platforms for open government

CO-EVOLUTION OF ORGANIZATIONAL NETWORK AND INDIVIDUAL BEHAVIOR: AN AGENT-BASED MODEL OF INTERPERSONAL KNOWLEDGE TRANSFER

This study focuses on the co-evolution of informal organizational structures and individual knowledge transfer behavior within organizations. Our research methodology distinguishes us from other similar studies. We use agent-based modeling and dynamic social network analysis, which allow for a dynamic perspective and a bottom-up approach. We study the emergent network structures and behavioral patterns, as well as their micro-level foundations. We also examine the exogenous factors influencing the emergent process. We ran simulation experiments on our model and found some interesting findings. For example, it is observed that knowledgeable individuals are not well connected in the network, and our model suggests that being fully involved in knowledge transfer might undermine individuals’ knowledge advantage over time. Another observation is that when there is high knowledge diversity in the system, informal organizational structure tends to form a network of good reachability; that is, any two individuals are connected via a few intermediates

Exploring IT-Enabled Public Sector Innovation in U.S. States

Scholars and practitioners often assume that the public sector mirrors the private sector and that it is possible to merely port strategies between domains. However, we highlight the substantial differences between the domains and explore how IT-enabled innovation shapes and is shaped within state government. Analyzing state-level IT governance data using crisp-set Qualitative Comparative Analysis, we uncover that low state attainment is a catalyst for IT-enabled innovation. We uncover and differentiate several types of innovations and also find that successful innovation requires the collaboration of the legislature, governor and CIO

MODIFICATIONS AND INNOVATIONS TO TECHNOLOGY ARTIFACTS

What happens to a technology artifact after it is adopted? It has to evolve within its particular context to be effective; if it doesn’t, it will become part of the detritus of change, like the many genes without a discernible function in a living organism. In this paper, we report on a study of post-adoption technology behavior that examined how users modified and innovated with technology artifacts. We uncovered three types of changes conducted to technology artifacts: personalization, customization, and inventions. Personalization attempts are modifications involving changes to technology parameters to meet the specificities of the user; customizing attempts occur to adapt the technology parameters to meet the specificities of the user’s environment; and inventions are exaptations conducted to the technology artifact. The paper presents a grounded theoretic analysis of the post-adoption evolution based in-depth interviews with 20 software engineers in one multi-national organization. We identify a life-cycle model that connects the various types of modifications conducted to technology artifacts. The life-cycle model elaborates on how individual and organizational dynamics are linked to diffusion of innovations. While the research is still in progress and the post-adoption evolution model has to be refined, the research has significant value in understanding the full life-cycle of adoption of technological artifacts and how is maximum value derived from them

Economic resilience and crowdsourcing platforms

The increased interdependence and complexity of modern societies have increased the need to involve all members of a community into solving problems. In times of great uncertainty, when communities face threats of different kinds and magnitudes, the traditional top-down approach where government provides solely for community wellbeing is no longer plausible. Crowdsourcing has emerged as an effective means of empowering communities with the potential to engage individuals in innovation, self-organization activities, informal learning, mutual support, and political action that can all lead to resilience. However, there remains limited resource on the topic. In this paper, we outline the various forms of crowdsourcing, economic and community resilience, crowdsourcing and economic resilience, and a case study of the Nepal earthquake. his article presents an exploratory perspective on the link can be found between crowdsourcing and economic resilience. It introduces and describes a framework that can be used to study the impact of crowdsourcing initiatives for economic resilience by future research. An initial a set of indicators to be used to measure the change in the level of resilience is presented.info:eu-repo/semantics/publishedVersio

Factors Promoting the Collection of Performance Measurement: Evidence from US Local Governments

Performance measurement has gained significant importance around the world. Many governments are adopting performance measurement as a part of reform efforts. Despite the widespread practitioner attention, academic studies are inconclusive about the impact of performance measurement in the public sector. Moreover, while studies have examined what factors influence the adoption of performance measures and its impact, they have paid relatively less attention to the use of different types of performance measures. To fill this gap, this study examines: (1) what types of performance measures are collected by US local governments and; (2) how organizational, technical, and external factors influence the collection of performance measurement. Leveraging survey data, we conduct cluster analysis and qualitative comparative analysis (QCA) to study factors that impact the collection of performance measures. The findings of QCA highlight that no single condition dominates the collection of performance measurement, rather different combinations of organizational and external factors influence the outcome. The paper concludes by discussing the implications for local policymakers and managers

Business Model Canvas to Create and Capture AI-enabled Public Value

The compatibility between the business model and AI-enabled value creation is paramount for the sustainability of organizations. The public sector lags the private sector in the race to AI readiness and adoption. Although the concept of the business model for the public sector has previously been discussed, we found a lack of evidence for the process of adaption of the business model as a value creation and capture tool from commercial motives to public value motives. This paper adapts the conventional business model canvas for the public sector as it pertains to the design and development of AI systems. Employing a design-science research approach, we postulate five design principles that public agencies must follow to design and deploy AI-enabled public services

Conversational Agents - Exploring Generative Mechanisms and Second-hand Effects of Actualized Technology Affordances

Many organisations jumped on the bandwagon and implemented conversational agents (CAs) as a new communication channel. Customers benefit from shorter resolution times, ubiquitous availability, and consistent and compliant responses. However, despite the hype around CAs and the various benefits for customers, we know little about the effects of external facing CAs on the human workforce. This is crucial to better manage the possible changes in the work organisation. Adopting a critical realist stance and using the lens of technology affordances we explore a) why users increasingly actualize CA affordances and b) the first and second-hand effects of affordance actualisation on customers and human employees. We conducted semi-structured interviews with 18 experts in the field and introduce the term affordance effects pairs describing the relationships between the first and second-hand effects. We further explain which generative mechanisms lead to an increasing actualization of affordances and the associated effects

Centralization and Decentralization Decisions: Multiple Contingencies for IT Governance in the Public Sector

There is often a tension in organizations between the centralization and decentralization of IT governance, as demonstrated by Sambamurthy and Zmud’s (1999) landmark paper on IT governance and contingencies. Allocation of decision rights over IT resources and capabilities is a complex governance decision, with results that vary considerably over organizations. In this paper, we conduct a conceptual replication of the well-established Centralized-Decentralized-Federal classification scheme for IT governance. Using data from the National Association of State CIOs and the Center for Digital Government, we empirically validate the three original underlying IT governance components of IT infrastructure management, IT use management and project management. We next apply a configurational approach to assess the level of centralization/decentralization of IT governance and to link them to states\u27 digital performance. Finally, we test the original theoretically derived IT governance constructs against the empirically derived ones to confirm existing and find emergent IT governance forms and their links with high and low performance. The results support the existing research but identify additional contingencies regarding the different domains of the studies (public versus private sector) and the evolution of IT architecture since the original study that have led to greater centralization over time