Factors influencing to the policy and strategies used to disabled employment in hospitality industry

The purpose of this theoretical paper was to relate the factors influence to the policy of disabled employment and strategies used to overcome barriers to disabled employment in hospitality industry.Disability could be caused by various types of impairment.There were two barriers such as social barriers and material barriers contribute to eliminate disabled employees from the labor market and also make separation between disabled employees and other employees.Data for this study were obtained from existing literatures on disabled employment and the hospitality industry.The methodology heavily relied on existing previous literatures on the subject being dealt with.The positive environment would be made in the workplace once people with disabilities are satisfying the employers with their work efficiency. Practicing corporate social responsibility (CSR) by the employer would contribute to decrease social barriers for disabled employees in the industry.The law of not discriminating to disabled employees ought to be implemented in workplace to utilize their skills properly.Contributing in the labor force could increase the self-determination in order to contribute to the society. Despite of disability law and also having enough qualification there were plenty of complicated circumstances disabled people need to face while they are aimed to get the job in workplace

An overview of consumer complaining behavior and the choice of complaint channels in service industry

In extensive view of consumers’ complaint behavior research area, choosing specific complaint channels has been considered as a phenomenon. Although, existing literatures explored much on the consumption behavior of products and services, exploring on the choice of complaint channels still in infancy level.Moreover, investigation of channel-choice for complaining is not done extensively.This study provides a brief overview on complaint responses and classifications of consumer complaining behavior (CCB).Consequently, a suitable classification of complaint reactions with regard to complaint channels is discussed in details.The researchers suggested three aspects which are vital for service providers in order to retain existing consumers and seek for new consumers and acquire positive word of mouth; (1) the service providers required to encourage consumers to make complains (2) complaint channels should be easily accessible for consumers and (3) existence of smooth complaint handling process. The development of this extensive literature review, suggestions and conceptualization would be helpful for researchers while they aim for further empirical investigation of consumers complaining behavior and complaint channels

Effect of stage of maturity and frying time on the quality of Banana springs

Banana springs are a new snack food similar to banana chips. This study focuses on the quality improvement of banana springs. The effects of stage of maturity and time of frying on the quality of banana springs prepared from two varieties namely, Musa acuminata Colla cv. Berangan and Musa paradisiaca L. cv. Nangka, were evaluated. Five stages of maturity, i.e., i) mature, ii) early ripening, iii) intermediate ripening, iv) ripe, and v) overripe, were used in the trial. The total soluble solid (TSS) of two varieties at different maturity stages was measured. Banana springs were made by using spiral potato slicer. The slices of banana spring were 2±0.1 mm in thickness. The banana springs were deep fried in refined, bleached and deodorised (RBD) palm olein at a temperature of 170o C for 0, 3, 4, 5, and 6 minutes respectively. The fried banana springs were tested for their texture and crispiness. The samples were assessed for colour, flavour, texture, taste and overall acceptability by a 30-member taste panel. The TSS content of Nangka banana was greater than Berangan banana and the TSS content increased with maturity but it was a bit different between two varieties. Banana springs of Nangka variety had a higher value for texture (hardiness), especially at the early maturing stages in comparison to Berangan banana. Frying of banana springs for five and six minutes produced the same quality. An acceptable product with good taste, crispness, and the odour was obtained from both the varieties when fried at 170o C for 5 minutes. Nangka banana was better in respect of sweetness, odour, texture, and crispness vis-a-vis Berangan. Green matured banana (Maturity index I) of both the varieties was found suitable for the preparation of quality banana springs

Dissemination of Information and Communication Technology (ICT) in tourism industry : Pros and cons

In the global economy, tourism is one of the rapidly growing business in comparison with the challenges and opportunities of other industries which is also accounting for more than one-third of the overall worldwide services business. With the rise of globalization, the economy is boosting everywhere, and the tourism industry has become very competitive. Utilizing information and communication technologies in tourism and hospitality industry has tremendous importance in this competitive era. Therefore, this study aims to provide an overview by demonstrating the importance of ICT in the tourism industry. Although several factors might have a relationship with ICT and tourism industry, however, this study merely investigated the general facts without empirical investigations. This study followed the method of reviewing the papers and reports of previous studies. It is recommended for future studies to come out with either quantitative or qualitative approach of the study to explore specific contribution, which might add more knowledge and understanding

Energy revolution for our common future: an evaluation of the emerging international renewable energy law

Climate change poses profound threats to the Earth and its people. Its mitigation, therefore, demands common but differentiated actions with comprehensive and coordinated approach. The global community has pledged to mitigate various greenhouse gases in some international soft law instruments. Exploitation of renewables to generate energy and produce electricity is simultaneously suggested for the last couple of decades as a viable alternative in mitigating climate change. This gets momentum with the adoption of the historical and universally ratified Paris Agreement in 2016 where energy is placed at the heart of the Agreement. Energy, where renewable energy is a branch, is generally regulated and governed domestically and so, international legal regime is still evolving in this regard. In the absence of any specific and direct international instrument on energy and renewable energy, published literatures have considered this topic from different directions ranging from climate change to the principle of national sovereignty, economic, trade and investment issues. In this backdrop, this paper aims to introduce various renewable sources, prospects and challenges in their promotion that may help to mitigate the adverse effects of climate change. Relevant international law provisions have been evaluated, performances of the relevant regional and international organizations active in this sector are highlighted and some of the disputes in this area considered in international forums are duly addressed. It is revealed that strong political will of the global community in fulfilling their commitments made so far in different international forums is the key to transforming the world into a better one for the future generation

Building e-trust and e-retention in online shopping: the role of website design, reliability and perceived ease of use

Purpose – This study aims to examine the impact of website design, reliability and perceived ease of use as an engagement motivational factors on customer e-trust and e-retention in online shopping. Design/methodology/approach – By using deductive approach, quantitative methods and purposive sampling technique, this study has collected the data from 295 young online customers to enhance an understanding of website design, reliability and perceived ease of use in an online shopping context. Findings – The findings revealed interesting insights where reliability is the most significant predictor of customer e-trust in online shopping, followed by perceived ease of use and website design. In addition, a significant mediating effect of e-trust is found between customer e-retention, website design, reliability and perceived ease of use. Research limitations/implications – Future research is recommended to predict the antecedents of online engagement motivational factors with value co-creation and co-creation experience in online shopping context. Originality/value – This study offers fresh insights about driving elements and impediments of online customer retention. Customer engagement comprising of website design, reliability and perceived ease of use appear to influence the online customer retention through direct and indirect effect

PLACE ATTACHMENT, HOST TOURISTS’ INTERACTION AND RESIDENT WELCOMING ATTITUDE: A POST COVID-19 ASSESSMENT TOWARDS TOURISM RECOVERY IN LANGKAWI, MALAYSIA

The most recent COVID-19 pandemic has posed a risk to the world economy that has never been seen before. Therefore, the welcoming attitude of the residents in tourist destinations has become a concern for post-COVID-19 tourism recovery. There seem to be many issues concerning the interactions of hosts and tourists as Covid-19 fear exists. Thus, this study aims to examine the role of place attachment and host tourists' attractions on the welcoming attitude of the residents in Langkawi, Malaysia. The researchers conducted a quantitative method and cross-sectional approach in this study. Researchers distributed 600 questionnaires to the respondents in Langkawi, Malaysia, and 461 usable questionnaires were returned and proceeded for further analysis. This study used structural equation modelling to use Smart PLS version 3 software. In structural equation modelling, the measurement and structural model of the study were reported. The study found that place attachment and host tourists interaction play a significant role in maximizing residents' welcoming attitude. The practitioners and academicians will be benefited from the outcome study while exploring tourism recovery strategies and post-Covid tourist arrival

DESAIN DAN IMPLEMENTASI FIR DAN IIR NOTCH FILTER BERBASIS ARDUINO SEBAGAI PEREDAM NOISE JALA-JALA LISTRIK PADA ELEKTROKARDIOGRAM

Permasalahan ketika perekaman sinyal elektrokardiogram adalah bercampurnya noise dalam sinyal elektrokardiogram. Salah satu bentuk noise tersebut adalah noise yang bersumber dari jala-jala listrik. Untuk mengatasi permasalahan tersebut, denoising adalah suatu metode yang digunakan untuk meredam noise. Denoising dapat dilakukan dengan menggunakan filter digital seperti Finite Impuls Response (FIR) dan Infinite Impuls Response (IIR). Penelitian ini dilakukan untuk mendesain dan mengimplementasikan FIR dan IIR notch filter berbasis arduino sebagai peredam noise jala-jala listrik pada elektrokardiogram serta membandingkan kinerja dari dua macam filter digital tersebut. Oleh karena itu, FIR notch filter didesain melalui metode window Kaiser sedangkan IIR notch filter didesain melalui metode penempatan pole-zero. Perangkat yang digunakan untuk implementasi adalah Personal Computer (PC), NI myDAQ, dan Arduino DUE. Pengujian unjuk kerja filter dilakukan dengan cara membandingkan sinyal sebelum ter-filter dengan sinyal setelah di-filter dalam domain frekuensi. Selanjutnya dilakukan penghitungan Root Mean Square Error (RMSE) untuk mengetahui nilai error atau selisih antara sinyal tanpa noise dengan sinyal setelah ter-filter. Diperoleh desain IIR notch filter yang memiliki kinerja lebih baik dibandingkan dengan desain FIR notch filter karena hasil sinyal setelah ter-filter oleh IIR notch filter dalam domain frekuensi menunjukan adanya pelemahan amplitudo yang lebih kuat pada frekuensi noise dan memiliki RMSE yang stabil sehingga lebih tahan meredam noise daripada FIR notch filte

International tourists' attitude and intention to visit green hotels in Malaysia

The booming tourism sector in a particular country will lead to several economic benefits. Despite these economic benefits, the tourism and hospitality industry should not disclaim climate change responsibilities such as rising sea levels, desertification, deforestation, or snow and ice melting. Particularly in the tourism sector, hotels contribute immensely to global warming through high energy and water consumption. Although the hotel industry has been initiating and promoting green concepts to contribute to environmental protection, consumers' demands are still uninspiring. Fewer preferences of green hotels by consumers has turn the investment in green hotels into a risky investment. In the hotel industry, consumers' attitudes and intentions towards green hotels have not been fully understood. Therefore, marketers are facing difficulties in attracting tourists to choose green premise. Besides, environmentally concerned consumers are temporarily fluctuating their preferences when choosing green hotels. Therefore, this study aims to examine the effect of environmental knowledge, perceived environmental responsibility, altruism, green price sensitivity, green availability on tourists' attitudes to visit green hotels in Malaysia. It further examined the effect of tourists' attitudes, subjective norms, and perceived behavioral control on tourists' intention to visit green hotels in Malaysia. The study aimed to look at the mediating effect of tourists' attitudes on the relationship between environmental knowledge, perceived environmental responsibility, altruism, green hotel price sensitivity, green hotel availability, and behavioural intention to visit green hotels in Malaysia. The study used a quantitative research design and interviewed 393 international tourists in Malaysia using systematic random sampling. Descriptive analysis was done using SPSS, and inferential analysis was conducted using SmartPLS software. The study found that environmental knowledge, perceived environmental responsibility, altruism, and green price sensitivity significantly influence attitude. It also found that environmental knowledge, altruism, green price sensitivity, green availability, attitude, perceived behavioral control, and subjective norm has a significant influence on intention. For mediating effects, attitude mediates the relationship between environmental knowledge, perceived environmental responsibility, altruism, green price sensitivity, and intention. This study speculates strong practical and theoretical contributions by highlighting the consumers' attitude and behavioural intention, along with the mediating effects concerning green practices in the hotel industry