The effects of family support and work engagement on organizationally valued job outcomes

There are calls for more empirical research about the antecedents and outcomes of work engagement in frontline service jobs in the hospitality management literature. With this realization, using the precepts of the motivational process of the Job Demands-Resources model, the present study aims to develop and test a conceptual model that examines work engagement as a mediator of the effect of family support on organizationally relevant and valued job outcomes. Turnover intentions, job performance, and extra-role customer service are the outcomes investigated in this study. Data collected from frontline employees with a time lag of two weeks in the international five-star chain hotels in Turkey were used to gauge these relationships. The results from structural equation modeling provide empirical support for all hypothesized relationships. Specifically, frontline employees who receive sufficient support in the family domain are highly engaged in their work. These employees in turn are less inclined to leave the current organization. They also display in-role and extra-role performances at elevated levels in the workplace. In short, work engagement functions as a full mediator of the impact of family support on turnover intentions, job performance, and extra-role customer service. Implications of the results and future research directions are discussed in the article

Interrole Conflicts in the Hospitality Industry: The Role of Positive Affectivity as an Antidote

This study investigates the role of positive affectivity as a buffer against the detrimental effects of interrole conflicts on frontline hotel employees’ job performance and turnover intentions. Data collected from a sample of frontline hotel employees in Turkey serve as the study setting. Results and their implications are discussed, and directions for future research are offered

Gender-choice behavior linkages: an investigation in the hospitality industry

Purpose – The purpose of this study is to investigate whether males and females differ on the emphases they place on core service and relational service in choosing a hotel. Design/Methodology – Data were gathered from the residents of a metro area in the United States. Three hundred and forty-one residents participated in the study. The Del statistic, an undertapped technique, was used. Findings – The results reveal that male and female guests are essentially the same in the importance they place on core and relational services in choosing a hotel. Originality of the research – Empirical research about the hotel choice behavior of female guests is scarce. Therefore, this study addresses this underresearched issue

POVEZIVANJE PERCIPIRANE ETIČKE KLIME S REZULTATIMA PERFORMANSI: POSREDNIČKA ULOGA UKORIJENJENOSTI RADNOG MJESTA

A conceptual model examining job embeddedness as a mediator of the impact of perceived ethical climate on job performance and extra-role customer service is developed and tested. Data obtained from frontline hotel employee-supervisor dyads in Nigeria were used to assess these relationships via structural equation modeling. The results suggest that job embeddedness fully mediates the effect of perceived ethical climate on frontline employees’ performance outcomes. Specifically, employees with favorable perceptions of the firm’s ethical climate are embedded in their jobs. Such employees in turn display elevated levels of job performance and extra-role customer service behaviors. Implications of the results are discussed and their implications for future research are offered.Razvijen je i testiran konceptualni model koji ispituje ukorijenjenost radnog mjesta kao posrednika utjecaja percipirane etičke klime na performansu posla i pružanje usluga klijentima koje nadilaze dužnost. Podaci dobiveni u analizi dijade hotelski zaposlenik na prvoj liniji-nadglednik u Nigeriji, korišteni su kako bi se taj odnos ocijenio putem modeliranja strukturalnim jednadžbama. Rezultati pokazuju da ukorijenjenost radnog mjesta u potpunosti prenosi učinak percipirane etičke klime na rezultate rada zaposlenika na prvoj liniji. Točnije, zaposlenici s pozitivnom percepcijom etičke klime u tvrtki su ukorijenjeni na radnim mjestima. Takvi zaposlenici prikazuju visoki nivo poslovne performanse i spremni su pružiti uslugu klijentima koja nadilazi njihovu dužnost. Rad raspravlja o implikacijama ovih rezultata te nudi implikacije za buduća istraživanja

Role Stress, Emotional Exhaustion, and Job Satisfaction in the Hotel Industry: The Moderating Role of Supervisory Support

The purpose of this study is to investigate supervisory support as a moderator of the effects of role conflict and role ambiguity on emotional exhaustion and job satisfaction. This study also examines the moderating role of supervisory support on the relationship between emotional exhaustion and job satisfaction. Data were collected from a sample of frontline hotel employees in Northern Cyprus. The aforementioned relationships were tested based on hierarchical multiple regression analysis. The results demonstrate that supervisory support mitigates the impact of role conflict on emotional exhaustion and further reveal that supervisory support reduces the effect of emotional exhaustion on job satisfaction. There is no empirical support for the rest of the hypothesized relationships. Implications of the empirical results are discussed, and future research directions are offered

The effect of management commitment to service quality on job embeddedness and performance outcomes

The purpose of this study is to develop and test a conceptual model that examines job embeddedness as a partial mediator of the impact of management commitment to service quality on service recovery performance and extra-role customer service. Training, empowerment, and rewards are regarded as the three important indicators of management commitment to service quality. Data were obtained from a sample of fulltime frontline hotel employees with a time lag of one week in Romania. The results reveal that training, empowerment, and rewards are positively related to job embeddedness. As hypothesized, empowerment, rewards, and job embeddedness enhance service recovery performance, while training and empowerment increase extra-role customer service. The results further demonstrate that job embeddedness acts as a partial mediator of the effects of empowerment and rewards on service recovery performance. Implications of the results are discussed and future research directions are offered

Investigating the impact of customer orientation on innovativeness: evidence from born-global firms in Turkey

Our study develops and tests a research model that investigates the impact of born-globals’ customer orientation on innovativeness through the mediating roles of technological capability, relationship quality, and relationship information process. Data obtained from 197 small and medium-sized born-global firms in Turkey were used to gauge these relationships through structural equation modelling. The results suggest that born-globals’ customer orientation influences innovativeness indirectly through the mediating role of technological capability. Simply put, technological capability acts as a full mediator between customer orientation and innovativeness. Contrary to our predictions, relationship quality and relationship information process do not significantly influence innovativeness. Therefore, the empirical data do not support the mediating roles of relationship quality and relationship information process. In short, our study contributes to current knowledge by examining the factors that influence the innovativeness of born-globals using data obtained from born-globals in Turkey, which is a newly industrialised country

Human neutrophil development and functionality are enabled in a humanized mouse model

Mice with a functional human immune system serve as an invaluable tool to study the development and function of the human immune system in vivo. A major technological limitation of all current humanized mouse models is the lack of mature and functional human neutrophils in circulation and tissues. To overcome this, we generated a humanized mouse model named MISTRGGR, in which the mouse granulocyte colony-stimulating factor (G-CSF) was replaced with human G-CSF and the mouse G-CSF receptor gene was deleted in existing MISTRG mice. By targeting the G-CSF cytokine-receptor axis, we dramatically improved the reconstitution of mature circulating and tissue-infiltrating human neutrophils in MISTRGGR mice. Moreover, these functional human neutrophils in MISTRGGR are recruited upon inflammatory and infectious challenges and help reduce bacterial burden. MISTRGGR mice represent a unique mouse model that finally permits the study of human neutrophils in health and disease