Drivers of perceived service quality in selected informal grocery retail stores in Gauteng, South Africa

This study focuses on the service delivery of small grocery retail stores operating in the informal sector in Gauteng. The study specifically aimed to determine whether a sample of customers is in fact satisfied with the service quality delivery by these types of informal stores. Furthermore, this study aimed to identify service quality dimensions that help describe perceived levels of service quality, as well as the intention to shop at the informal retailers in future. Issues regarding customer care and service quality in the context of small firms are also investigated. A critical challenge to the survival and future growth of these types of service delivery institutions that operate among the underprivileged is to understand the needs of their customers and ensure that they meet these. While the focal point of the study was the informal grocery retail sector,the study did not focus on survivalist businesses. In fact, the outletscovered could be considered established and mature businesses operating within the informal part of the modern or first-world economy. It was found that ‘empathy’, ‘tangibility’, ‘reliability’ and ‘assurance’ were considered to be the main drivers of perceived levels of service quality among shoppers. Practical implications for informal grocery retailers, limitations and suggestions for future studies are articulated.Key words: service quality, retail, informal secto

Direct multiple shoot induction and plant regeneration from dormant buds of Codonopsis pilosula (Franch.) Nannf.

An efficient and reproducible protocol for in vitro plant multiplication system via direct organogenesis from dormant buds of Codonopsis pilosula Nannf was developed. Multiple shoots were induced at a frequency of 75% after nine weeks on Murashige and Skoog (MS) medium supplemented with BAP (1.0 mg/l), NAA (0.5 mg/l), 3% sucrose and 0.7% agar. Approximately, 15 to 18 shoots were formed at the base of each dormant bud. Higher concentrations of BAP and NAA resulted in callus formation. Further development of shoot elongation and multiplication were also studied. Well-grown shoots of 2.8 cm height and 3.8 proliferation coefficient were achieved by sub-culturing on MS medium supplemented with 0.2 mg/l BAP and 0.05 mg/l IBA. At higher concentrations, BAP (0.5 mg/l) promoted higher shoot proliferation coefficient (4.2); however, it negatively affected shoot elongation. Further, low NAA concentration was beneficial to shoot proliferation. All in vitro-derived shoots measuring 2.5 to 3 cm in length, rooted when grown on ½MS (half of all MS elements) basal medium containing 1.5 mg/l IBA within 3 weeks, 100% of shoots developed roots and test-tube seedlings grew stout.Key words: Codonopsis pilosula, dormant bud, direct organogenesis, multiple shoot, shoot elongation, rooting

ERα inhibits epithelial-mesenchymal transition by suppressing Bmi1 in breast cancer

published_or_final_versio

ERα inhibits epithelial-mesenchymal transition by suppressing Bmi1 in breast cancer

published_or_final_versio

Rapid Global Expansion of the Fungal Disease Chytridiomycosis into Declining and Healthy Amphibian Populations

Published versio

Mass windborne migrations extend the range of the migratory locust in East China

This is the final version. Available on open access from Wiley via the DOI in this recordMigratory insect pests pose a substantial challenge to global food security. These issues are particularly acute when pest incursions occur considerably beyond the expected range, through natural migration or human-aided transport, because the lack of species-specific control strategies and a potential absence of species-specific natural enemies in the newly-invaded area may lead to rapid establishment of a new pest. One such threat is posed by the Oriental migratory locust Locusta migratoria manilensis in China, which, historically, has been restricted to eastern China from the Bohai Gulf southwards, and now threatens to expand its range into the agriculturally important region of northeast China. We analyzed data from a recent outbreak of migratory locusts in Heilongjiang Province (extreme northeast China), > 700 km north of its current known range, and identified the source region, timing of arrival and probable migratory routes of this incursion. We further show that warming temperatures in this region will likely allow subsequent invasions to establish permanent populations in northeast China, and thus authorities in this important crop-producing region of East Asia should be vigilant to the threat posed by this species.China Agriculture Research SystemChinese Academy of SciencesNational Natural Science Foundation of ChinaNatural Science Foundation of Jiangsu ProvinceScience and Technology Facilities Council (STFC

Observation of Interfacial Damage in a Silk-Epoxy Composite, Using a Simple Mechanoresponsive Fluorescent Probe

Polymer composites are found throughout the world both natural and artificial in origin. In the vast majority of applications, composites serve as structural support or reinforcement roles. Demand for lightweight tough composites is growing in multiple application spaces such as areospace, biomaterials, and infrastructure with physical properties as diverse as the applications. The unifying component in all composites is the presence of an interphase. Many measurement techniques and measurement tools have been developed for the study of this crucial region in composite materials. Many of these methods are great for the measurment and study of bulk properties or model systems. However, development of methods that permit the direct observation of interactions at the interphase during applied stress are needed. Here we employ fluorescence lifetime imaging and hyperspectral imaging to observe activation of a fluorogenic dye at the composite interface as a result of applied stress. The advantages of this sytem include commercial availability of the dye precursor, and simple one-pot functionalization. The attachment of the dye at the interface is easily monitored through emission wavelength shifts and fluorescence lifetime variations. Interfacial mechano-responsive dyes have potential for both fundamental studies as well as industrial use as a structural health monitoring tool.Funded by AFOS

A knowledge-based framework for service management

peer-reviewedThe purpose of this paper is to investigate how information and communication technologies are used for service standardisation, customisation, and modularisation by knowledge-intensive service firms through the development and empirical validation of a knowledge-based framework. This paper uses 59 in-depth interviews, observational data, and document analysis from case studies of three service-related departments in high-technology, multinational knowledge-intensive business services (KIBSs). Prior research does not conceptualise the relationships between service customisation, standardisation and modularisation. This paper seeks to overcome this gap by integrating insights from research on the role played by both knowledge and information and communication technologies (ICTs) to construct and validate a framework to deal with this gap. It outlines the implications for service firms' use of ICT to deal with increasing knowledge intensity as well as indicating the circumstances under which service knowledge is best customised, standardised and modularised. Further testing in other industries would prove useful in extending the usefulness and applicability of the findings. The originality of the paper lies in developing and validating the first framework to outline the relationship between how service knowledge is customised, standardised or modularised and indicating the associated issues and challenges. It emphasises the role of knowledge and technology. The value of this framework increases as more firms deal with increasing knowledge intensity in the services they provide and in their use of ICTs to reap the benefits of appropriate knowledge reuse.ACCEPTEDpeer-reviewe

A strategy for the characterization of minute chromosome rearrangements using multiple color fluorescence in situ hybridization with chromosome-specific DNA libraries and YAC clones

The identification of marker chromosomes in clinical and tumor cytogenetics by chromosome banding analysis can create problems. In this study, we present a strategy to define minute chromosomal rearrangements by multicolor fluorescence in situ hybridization (FISH) with whole chromosome painting probes derived from chromosome-specific DNA libraries and Alu-polymerase chain reaction (PCR) products of various region-specific yeast artificial chromosome (YAC) clones. To demonstrate the usefulness of this strategy for the characterization of chromosome rearrangements unidentifiable by banding techniques, an 8p+ marker chromosome with two extra bands present in the karyotype of a child with multiple anomalies, malformations, and severe mental retardation was investigated. A series of seven-color FISH experiments with sets of fluorochrome-labeled DNA library probes from flow-sorted chromosomes demonstrated that the additional segment on 8p+ was derived from chromosome 6. For a more detailed characterization of the marker chromosome, three-color FISH experiments with library probes specific to chromosomes 6 and 8 were performed in combination with newly established telomeric and subtelomeric YAC clones from 6q25, 6p23, and 8p23. These experiments demonstrated a trisomy 6pter6p22 and a monosomy 8pter8p23 in the patient. The present limitations for a broad application of this strategy and its possible improvements are discusse