Consumer trust and confidence in the compliance of Islamic banks

Islamic banks compete with traditional (non-Islamic) banks for customers. This article aims to provide insight into why some Muslims choose to bank with Islamic banks in Pakistan, while others do not. Specifically, it addresses the questions: to what extent are trust and confidence active influencers in the decision-making process, are they differentiated or are they one of the same? Also how does the Pakistani collective cultural context further complicate the application of these concepts? For the purposes of this article trust refers to people and their interpersonal or social relations whereas confidence concerns institutions such as banks. Drawing on interviews with Muslim consumers in Pakistan, this study provides further insight into consumer behaviour within financial services and specifically Islamic banking and contributes to our theoretical understanding of the concepts of trust and confidence

Why do employees hide their knowledge and what are the consequences? A systematic literature review

Although knowledge hiding has always existed at work, it has only recently attracted scholarly attention. We conducted a systematic literature review to unveil its antecedents, unpack consequences and identify strategies to mitigate it. The study findings revealed that, although knowledge hiding is differently defined, there is consensus about its intentional nature leading to behaviors, which are triggered by personal (intrinsic) and organizational (extrinsic) antecedents, and result in explicit consequences for both employees and teams. Although existing literature fails to explicitly support distinct consequences at an organizational level, we argue that the adverse consequences of knowledge hiding affect organizations holistically. We adopted the Organizational Behavior Modification model to integrate the study outcomes, thus supporting that knowledge hiding stems from intrinsic and extrinsic antecedents creating either a positive or a negative reinforcement toward it. Organizations can modify knowledge hiding by eliminating stimuli with positive affectivity and strengthen the ones with negative affectivity. © 202

Market knowledge acquisition and transfer in international SMEs: peculiarities, specifications and linkages to market success

Purpose: This paper aims to systematically review and evaluate extant literature on knowledge acquisition and transfer in international small-to-medium enterprises (SMEs) and to identify the requisite types of knowledge acquired and transferred in this context. The research further determines the mechanisms enabling SMEs to process this knowledge, unpacks the benefits of both knowledge acquisition and transfer for international SMEs and links them to the market success. Design/methodology/approach: The research has conducted a comprehensive systematic review of existing literature on market knowledge acquisition and its transfer, in the context of international SMEs, utilizing peer-reviewed articles published in top tier journals without any custom range of time. Findings: The search strategy resulted in 37 reviewed academic articles, whose analysis identifies and elucidates on the best practices of knowledge acquisition and transfer in the context of international SMEs; the type of the knowledge acquired and transferred; the form and mechanism of the intersection of these processes; and the benefits gained. The findings, crucially, also identify and illuminate extant research gaps and insufficiencies and develop a comprehensive research agenda for the way forward. Originality/value: The present study offers a uniquely comprehensive perspective on a topic of diachronic and, currently, rising significance to scholars and practitioners alike. Transcending its descriptive value, though, it further identifies extant knowledge deficiencies, it distils and consolidates critical knowledge and prescribes avenues for research towards the growth and development of international SMEs and born globals. © 2021, Emerald Publishing Limited

“The Virtuous circle of Syntropy (VCS). An interpretative chaos vs cosmos model for managing complexity”

The aim of this paper is to highlight how modern firms can minimize the complexity of the external scenario. Managerial practice focuses on the simplification of cognitive and decision-making uncertainty, but it cannot merely resort to linear and rational models. Therefore, ways of widening the range of cognitive variety in management have to be found. As a result, the ‘syntropy’ necessary to systems viability is ensured. This means a transition from environmental Chaos of ‘entropy’ to Cosmos for ‘syntropy’. In other words, through a series of phases, such as data collecting, information processing and viable decision-making, firms can map the context and transform “Chaos of scenario” in a “Cosmos of context”. In our approach, the Virtuous Circle of ‘Syntropy’ (VCS) is a useful tool to define Cosmos as a subjective context. The paper is based on the Viable Systems Approach (VSA) and Neuro-Linguistic Programming (NLP) methodologies. The conceptual categories of VSA and NLP enable the qualifying of a model to reduce Chaos and simplify the implementation of decision procedures. The firm needs to apply these procedures not only with reference to Problem Solving, but also to Decision Making in order to achieve full contextual viability

The concept of internal marketing (IM) and its relationship with human resource management (HRM)

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Innovation and cause-related marketing success : a conceptual framework and propositions

Purpose This paper aims to illustrate how innovation typologies may lead to cause-related marketing (CRM) success when applied to services. Design/methodology/approach Hence, the paper identifies product/service and brand factors that underpin CRM success, undertakes an innovation theory application in CRM and examines its theoretical and practical significance. Findings The paper develops a conceptual framework that may serve to facilitate CRM success. Originality/value Intended contributions include: a critical review of academic research related to CRM success; identification of underdeveloped connections between five innovation types and CRM success; enrichment of the innovation and CRM literature by developing a framework that combines these; managerial guidelines to achieve successful CRM practice in services; and an agenda for future research in CRM via a multi-dimensional concept of innovation

Internal marketing as an agent of change – implementing a new human resource information system for Malaysian Airlines

The first part of this research determines the relationship between ten selected variables andemployees’acceptanceofaplannedchangeinMalaysianAirlines.Thesecondpartdrawsontheoriginal findings to conceptually investigate the potential role, degree and nature of internalmarketing as a positive agent of change. The findings initially determine the causality of theprimary research results. Subsequently and prescriptively, they indicate that ‘perceptionmanagement’ through internal marketing may play a critical role in both the acceptance andthe implementation of change, especially regarding the more professional positions/processesof an organisation. The paper finally develops a provisional prescriptive model of internalmarketing towards organisational change and expands on the practical and managerial implica-tions of the findings. The value of the research lies primarily in its unorthodox introduction of internal marketing as a catalytic agent of organisational change, as well as in its prescriptivemanagerial implications and its innovative contemporary marketing contex