Eliciting experts’ knowledge in emergency response organizations

Purpose: Experienced fire ground commanders are known to make decisions in time-pressured and dynamic environments. The purpose of this paper is to report some of the tacit knowledge and skills expert firefighters use in performing complex fire ground tasks. Design/Methodology/Approach: This study utilized a structured knowledge elicitation tool, known as the critical decision method (CDM), to elicit expert knowledge. Seventeen experienced fire-fighters were interviewed indepth using a semi-structured CDM interview protocol. The CDM protocol was analyzed using the emergent themes analysis (ETA) approach Findings: Findings from the CDM protocol reveal both the salient cues sought, which we termed critical cue inventory (CCI), and the goals pursued by the fire ground commanders at each decision point. The CCI is categorized into five classes based on the type of information each cue generates to the incident commanders Practical Implications: Since the critical decision method is a useful tool for identifying training needs, this study discussed the practical implications for transferring experts’ knowledge to novice firefighters Originality/Value: Although many authors recognize that experts perform exceptionally well in their domains of practice, the difficulty still lies in getting a structured method for unmasking experts’ tacit knowledge. This paper is therefore relevant as it presents useful findings following a naturalistic knowledge elicitation study that was conducted across different fire stations in the UK and Nigeria

Evaluating lay perceptions of maternal mortality to improve risk communication: a case study in Rivers State, Nigeria

Maternal mortality is one of the major challenges in reproductive health in Nigeria. Approximately two-thirds of the women (three-quarters in rural Nigeria) deliver their babies outside of health facilities and without medically skilled birth attendants. Communication and education are vital since so many births take place outside formal healthcare environments, and the high mortality rate suggests there is potential for progress, which can supplement Nigerian government efforts. The purpose of the study was to elicit lay knowledge and interpretations about the major components of the problem as part of a wider mental models study aimed at improving risk communication. These knowledge and perceptions were elicited through semi-structured interviews with women of childbearing age (15-49 years). Interviews were analysed to evaluate common themes that will be used to model lay perceptions for comparison to the expert mental model as part of the wider method. The emergent themes will be presented and discussed in the context of the identification of important gaps in knowledge and misperceptions that have the potential for development of improved risk communication

Towards the classification of fireground cues: a qualitative analysis of expert reports

Whilst there is evidence linking informational cue processing ability to effective decision making on the fireground, only a few studies have actually attempted detailed description and categorization of the cues sought by fireground commanders when managing real fires. In this study, thirty experienced firefighters were interviewed across various fire stations in the UK and Nigeria using the critical decision method protocol. Forty one different cues were identified, which were then categorized into five distinct types namely: safety cues, cues that indicate the nature of problem, environmental cues, emotive cues, and incident command and control cues. The paper concludes by evaluating the role of expertise in cue utilization, drawing on evidence from the naturalistic decision making (NDM) literature

Discrimination, labour markets and the Labour Market Prospects of Older Workers: What Can a Legal Case Teach us?

As governments become increasingly concerned about the fiscal implications of the ageing population, labour market policies have sought to encourage mature workers to remain in the labour force. The ‘human capital’ discourses motivating these policies rest on the assumption that older workers armed with motivation and vocational skills will be able to return to fulfilling work. This paper uses the post-redundancy recruitment experiences of former Ansett Airlines flight attendants to develop a critique of these expectations. It suggests that policies to increase older workers’ labour market participation will not succeed while persistent socially constructed age- and gender- typing shape labour demand. The conclusion argues for policies sensitive to the institutional structures that shape employer preferences, the competitive rationality of discriminatory practices, and the irresolvable tension between workers’ human rights and employers’ property rights

Critical Events and Labour Mobility: Relocations in the Wake of the Ansett Airlines collapse

Migration plays an important role in neo-liberal regional adjustment. This paper explores the role of economic shocks in stimulating internal migration within Australia. Drawing on the experiences of retrenched Ansett airlines employees, it argues that economic crisis impels some households to relocate but traps others in places with restricted employment prospects. For some, the crisis of retrenchment triggers inter-State migration to take up new jobs. For others, it prompts relocation to less expensive housing, often in a geographically proximate location. These opposing responses, which are different outcomes of similar causal processes, exacerbate regional inequalities as they selectively encourage younger skilled workers to enter growing regions. The combination of high housing costs and insecure employment discourages speculative migration. The paper concludes with a brief discussion of the policy implications of these findings