76 research outputs found
A collective risk dilemma for tourism restrictions under the COVID‑19 context
This work is jointly supported by the Spanish Ministry of Science, Andalusian Government, ERDF and University
of Las Palmas de Gran Canaria under grants EXASOCO (PGC2018-101216-B-I00), SIMARK (P18-TP-4475),
AIMAR (A-TIC-284-UGR18), and COVID-19-04.The current COVID-19 pandemic has impacted millions of people and the global economy. Tourism has been one the most affected economic sectors because of the mobility restrictions established by governments and uncoordinated actions from origin and destination regions. The coordination of restrictions and reopening policies could help control the spread of virus and enhance economies, but this is not an easy endeavor since touristic companies, citizens, and local governments have conflicting interests. We propose an evolutionary game model that reflects a collective risk dilemma behind these decisions. To this aim, we represent regions as players, organized in groups; and consider the perceived risk as a strict lock-down and null economic activity. The costs for regions when restricting their mobility are heterogeneous, given that the dependence on tourism of each region is diverse. Our analysis shows that, for both large populations and the EU NUTS2 case study, the existence of heterogeneous costs enhances global agreements. Furthermore, the decision on how to group regions to maximize the regions’ agreement of the population is a relevant issue for decision makers to consider. We find out that a layout of groups based on similar costs of cooperation boosts the regions’ agreements and avoid the risk of having a total lock-down and a negligible tourism activity. These findings can guide policy makers to facilitate agreements among regions to maximize the tourism recovery.Grant EXASOCO (PGC2018-101216-B-I00)SIMARK (P18-TP-4475)AIMAR (A-TIC-284-UGR18)COVID-19-0
The emergence of language consensus - Intensifying language interaction in information systems development
The delivery of IS services is very resource consuming in all organizations. In an era in which
management optimization is one of the bases for competitive advantage, sourcing options must be
judged carefully. Traditionally, the dilemma has been considered in terms of make (insourcing) or buy
(outsourcing). But both of these options have shown a certain amount of problems. Although
outsourcing has allowed firms to concentrate on their core competencies, it has also shown several
issues that prove it is not a panacea. Insourcing, on the other hand, does not allow a great deal of
flexibility and we also find that it is every time more frequent that firms do not want their amount of
staff to grow. Between both options, the internal mechanism has arisen. Its use entitles the creation of
an intermediate society between the organization and the market. This article shows two cases of
organizations from different environments in which the sourcing process involved the creation of an
intermediate organization to act as the described buffering mechanism. Both processes were related to
the IS/ICT function, one in Spain and another one in Italy. The study of the two cases has helped us
identify and confirm empirically a number of features achieved by this internal mechanism use
Ankle fracture surgery on a pregnant patient complicated by intraoperative emergency caesarian section.
We report the case of a woman in the third trimester of pregnancy who sustained an ankle fracture dislocation that could not be adequately closed reduced. After discussions with the patient, her obstetrician, and the anesthesiologists, she was indicated for surgical fixation. A heart tone monitor was used to assess fetal health during the procedure. During surgical incision, the fetus went into distress, and an emergency caesarian section was performed. After delivery of the infant and abdominal closer, surgery was completed. Due to a cohesive team effort, both the patient and her infant had excellent outcomes. There are many important considerations in the surgical management of the pregnant patient with traumatic orthopaedic injuries. Of especial importance to the orthopaedic surgeon is the impact of patient positioning on uteroplacental blood flow. This report discusses factors that should be taken into account by any orthopaedist who plans to operate on a pregnant patient
DO GENDER, AGE AND FREQUENCY OF INTERNET ACCESS MATTER ON THE PERCEIVED IMPORTANCE OF HOTEL WEBSITE FEATURES?
Purpose – This study measures the relative importance of hotel website features based on
users’ perceptions and analyses the impact of gender, age, and frequency of Internet
access on the given importance of features. Our study includes ten features and three
hypotheses.
Design/methodology/approach – A research questionnaire was developed and distributed to
hotel guests. A total of 406 responses were collected. Statistical analysis included
paired t-tests and one-way ANOVA.
Findings – Results showed that users prioritized information about products and services,
bookings and reservations, an easy-to-use website, and contact information. Privacy,
design, and information on the surroundings were also important features. Customer
feedback options, corporate information, and links to social media sites were ranked as
significantly less important. Moreover, age and frequency of Internet access have a
significant impact on the perceived importance of features, while no differences were
found with regard to gender.
Originality – Many studies have used web performance tools to measure the performance of
hotel websites. However, these studies have not provided guests’ preferences and perceived
importance of website features. To our knowledge, no previous research has examined the
effect of gender, age, and frequency of Internet access on the perceived importance of
hotel website features
Competences that the new work in tourism requires
La irrupciĂłn de Internet en la sociedad está generando una nueva forma de trabajo, creado directamente por los individuos, que presenta caracterĂsticas diferentes del trabajo tradicional. Este reciente modo de ofrecer y demandar servicios se da en distintas actividades propias del sector turĂstico. Partiendo de la literatura existente, se fundamenta que trabajar en un entorno tecnolĂłgico modifica el trabajo y las demandas a los trabajadores. Para comprobar los requisitos especiales del trabajo que se produce por parte de las personas al amparo de Internet se analizan, con una metodologĂa cualitativa, diferentes sitios web dedicados a este mercado laboral. Partiendo de un enfoque de competencias, basado en comportamientos especĂficos que permiten lograr un alto rendimiento, los resultados describen un perfil de trabajador en el que, aparte de las habilidades necesitadas para cada trabajo, se requieren unas competencias interpersonales y cognitivas especĂficas. Tanto los trabajadores, como los futuros profesionales, y las instituciones responsables de la formaciĂłn y el empleo deberĂan ser conscientes de esta realidad profesional.The growth of the Internet in society is creating a new type of work generated directly by individuals and that has different characteristics from traditional jobs. This new way of offering and demanding services appears in several activities of the tourism sector. From the existing literature, we prove that technological environments modify the tasks required from and the demands made to workers. To check the special requirements of the work produced by individuals taking advantage of the possibilities of the Internet, we analyze with a qualitative methodology different websites dedicated to this labor market. Drawing on a competence approach based on specific behaviors related with a high performance, the results describe a worker profile in which, apart from the skills needed for the job, specific interpersonal and cognitive competences are required. Both workers, as future professionals, and institutions responsible of training and employment should be aware of this professional reality
CAN DIGITAL MARKETING ON INSTAGRAM HELP TO PROMOTE SUSTAINABLE TRAVEL? Abstract
The contribution of digitalization and digital platforms to tourism sustainability is a timely topic. In this research we analyze if a digital platform such as Instagram could contribute and be used as a tool to promote sustainability by destinations and by travelers. To this aim, we implement a methodology comprised of four steps: identifying the most recognized sustainable destinations in the world (i.e. Slovenia, New Zealand and Costa Rica), downloading and analyzing the last posts from the official accounts of the DMOs of these destinations, identifying the most frequently used hashtags related to sustainable tourism (#ecoturismo, #ecotourism, #sustainabletravel, #ecotravel and #sustainabletourism), and downloading and analyzing 500 posts from these accounts. Our results are mixed, and show some opportunities but also significant challenges and puzzling outcomes. In general, there does not seem to be a consistent use of sustainability concepts in the publications analyzed
Ankle Fracture Surgery on a Pregnant Patient Complicated by Intraoperative Emergency Caesarian Section
We report the case of a woman in the third trimester of pregnancy who sustained an ankle fracture dislocation that could not be adequately closed reduced. After discussions with the patient, her obstetrician, and the anesthesiologists, she was indicated for surgical fixation. A heart tone monitor was used to assess fetal health during the procedure. During surgical incision, the fetus went into distress, and an emergency caesarian section was performed. After delivery of the infant and abdominal closer, surgery was completed. Due to a cohesive team effort, both the patient and her infant had excellent outcomes. There are many important considerations in the surgical management of the pregnant patient with traumatic orthopaedic injuries. Of especial importance to the orthopaedic surgeon is the impact of patient positioning on uteroplacental blood flow. This report discusses factors that should be taken into account by any orthopaedist who plans to operate on a pregnant patient
WHAT DRIVES SATISFACTION AND DISSATISFACTION OF HOTEL GUESTS? AN EXPLORATORY ANALYSIS BASED ON TRIPADVISOR
Understanding the drivers of hotel guest satisfaction and dissatisfaction is basic for hotel managers. In this research, we use a large database of more than 30,000 reviews that were posted on TripAdvisor to investigate this issue. We use Power BI to assign a sentiment score to each review and to extract the main phrases from them. This allows us to create two datasets of words and phrases (one derived from the reviews of satisfied guests and one derived from the reviews of dissatisfied guests) in order to compare them. In order to compare both datasets, we perform a quantitative analysis. We find that some of the concepts are mentioned almost equally by both types of guests (the staff, the room, the food options and the infrastructure of the hotel, mainly the pool area), while others appear more predominantly in one of the cases (e.g. the bathroom and prices are mentioned much more frequently by dissatisfied guests). These results allow us to draw some conclusions for hotel managers
Second economy in tourism: Jobs and IT
En general, la sociedad ha asumido la enorme presencia que las tecnologĂas de la informaciĂłn
y de las comunicaciones (TIC) tienen actualmente en cualquier faceta de la vida. Esta penetraciĂłn de la
tecnologĂa está sustituyendo los puestos de trabajo en los que las empresas basan su actividad. Este proceso
de automatizaciĂłn es un fenĂłmeno que se ha estudiado principalmente en el sector industrial, pero el
avance experimentado por las tecnologĂas hace que se estĂ© extendiendo a otras actividades productivas. El
sector turĂstico ha sido pionero en usar las TIC, aunque no existen estudios que valoren su incidencia en
las ocupaciones turĂsticas. Tras una revisiĂłn de la literatura sobre la incidencia de las TIC en el trabajo,
y un análisis de los datos sobre la evolución del trabajo por cuenta ajena en los hoteles en España, este
artĂculo pretende ser una reflexiĂłn sobre el uso de las TIC por parte de las empresas turĂsticas. La tendencia
encontrada apunta un impacto significativo de las TIC en la cantidad y el tipo de trabajo que actualmente se
realiza en las actividades turĂsticas.In general society has assumed the huge presence of information and communication technology
(ICT) in all life’s facets. Nevertheless, this technology penetration may be substituting organizations’ occupations. Automation phenomenon has been mainly studied in the industrial activity, but it is a wider trend due
to the technological development. Although the tourism industry has been pioneer in ICT utilization there
are no works about its impact on tourism jobs. After a revision of the literature on how ICT influence jobs,
and an analysis of the job posts in hotels in Spain, this article is a basic approach to this question and pretends to be a reflection about the use of ICT by tourism firms. The trend found points to a significant impact
of ICT on the quantity and type of work currently done in tourism activities
Trabajo y plataformas de servicios en la economĂa colaborativa:
On-demand and gig economy are names commonly used when discussing issues related to labor in the collaborative economy. Some of the specific digital platforms in this economy (such as TaskRabbit and Upwork) are quite popular. The term digital labor market has been suggested to distinguish the work mediated by these platforms from that of the traditional labor market. This study collects the characteristics commonly attributed to the digital labor market and analyzes them based on data about 465 workers extracted from two important digital labor platforms. Our results confirm and refine some of the beliefs found in the literature.EconomĂa bajo demanda y economĂa del trabajo ocasional son dos de los tĂ©rminos que se han usado para referirse a la faceta laboral de la economĂa colaborativa. Algunas de las plataformas más relevantes de esta economĂa (ej., TaskRabbit y Upwork) son ya bastante populares. El auge de esta nueva forma de trabajar ha hecho que se hable de mercado laboral digital para diferenciarlo del tradicional. Este estudio recopila las caracterĂsticas atribuidas al trabajo que se intercambia en el mercado laboral digital y las analiza utilizando datos de 465 trabajadores. Nuestros resultados confirman y refinan algunas creencias existentes en la literatura
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