CUSTOMER SATISFACTION OF INDIAN OVERSEAS BANK WITH SPECIAL REFERENCE TO BANGALORE CITY

<p>This research article investigates the levels of customer satisfaction with Indian Overseas Bank (IOB) in Bangalore City, shedding light on the factors that influence customer perception and loyalty towards this financial institution. The study combines quantitative and qualitative research methods to gather comprehensive insights into customer satisfaction and suggest recommendations to enhance the banking experience. The results indicate that customer satisfaction with IOB in Bangalore is influenced by several factors, including service quality, accessibility, and technological advancements. The findings offer valuable insights for IOB and similar banking institutions aiming to improve their customer satisfaction levels.</p&gt

Oxidation of tartaric acid by carboxylato bound chromium(V)

760-762The reaction between sodium bis(2-ethyl- 2-hydroxybutyrato)oxochromate(V) monohydrate, [Cr(V)HEBA], and dl-tartaric acid exhibits total second order kinetics-first order in each reactant. The reaction is H+ -dependent and the rate is unaffected by added unbound ligand. The reaction mixture initiates acrylonitrile polymerisation, suggesting the formation of radical intermediate. The product of the reaction has been identified as glyoxal. The above results are accounted for by a mechanism involving the intermediacy of Cr(IV) and tartrate radical. The intermediacy of Cr(IV) is evidenced by the formation of cobalt(II) by an induced electron transfer reaction when Cr(V) reaction is carried out in the presence of mandelatopentaamminecobalt (III) perchlorate

A development agenda, the donor dollar and voluntary failure

This paper examines the success and failure of a once pre-eminent New Zealand charity - the Council of Organisations for Relief Service Overseas (CORSO). Delivering aid for government was a factor in its success in its early years, as was its broad membership base. Voluntary failure occurred when CORSO lost government support. It also lost donor support when international charities established a competitive donor 'market'. Its supporters' unwillingness to 'buy-in' to its mission change to focus on local poverty was another factor in its collapse. This case study employs a framework which extends Salamon's (1987) to consider the influence of competition on voluntary failure.voluntary failure, charitable organisations, CORSO, development history,