The Impact of Covid-19 Pandemic on Taxpayers’ Compliance of MSMEs in Palembang

This study aims to determine the impact of the attitude of taxpayers, taxpayers’ knowledge, taxpayers’ awareness, and tax socialization on taxpayers’ compliance of Micro, Small, Medium-sized Enterprises (MSMEs) in Palembang, Indonesia during the Covid-19 Pandemic. A quantitative research method is used with a deductive research approach. This study used primary data by distributing questionnaires to taxpayers’ compliance of MSMEs in Palembang, Indonesia. The sample size used was 396 respondents with a total population of 37.902 (Department of Cooperatives and MSMEs, 2019) by using simple random sampling. Moreover, the IBM SPSS 20 software is used for analytical tool in this study. The results of this study indicate that partially the attitude of taxpayers’, taxpayers’ knowledge, and taxpayers’ awareness have a positive and significant effect on taxpayers’ compliance. On the other hand, tax socialization has no effect on taxpayers’ complianc

INFLUENCE OF ORGANIZATIONAL STRUCTURE, WORK DESIGN AND COMPETENCY TOWARD NURSES PERFORMANCE SATISFACTION

A critical institution in a society is the hospital as a centre for medical services. There are physicians and nurses in the hospital. Nurses are also expected to enhance nursing performance as the largest health care team. The organisational structure here can only strengthen the perception of some dimensions of job satisfaction, such as the attainment of value. Ali and Zia-ur-Rehman (2014) found a strong link between work design and the performance of employees and job satisfaction that had a positive effect on the performance of employees. The topic of this study is formulated in the title on the basis of the review of the following problems: The influence of organisational structure, work design and competence on the performance satisfaction of nurses at Jakarta Seaport Hospital and Omni Hospital Pulomas. The method of this study is quantitative descriptive research, namely research on data gathered and expressed in the form of numbers. In this report, the target population was as many as 200 nurses at the Jakarta Seaport Hospital and as many as 200 nurses at the Omni Pulomas Jakarta Hospital. Result: Organizational structure (X1) on the satisfaction of the performance of nurses at Omni Hospital Pulomas has a higher impact value than Jakarta Seaport Hospital, while Jakarta Seaport Hospital has a higher impact value for Work Design (X2) on Nurse's Performance Satisfaction (Y) than the Omni Hospital Pulomas in Jakarta, and for the Jakarta Seaport Hospital Competency Variable (X3) (Y). In comparison, Omni Hospital has the effect of competence on the performance satisfaction of nurses (Y). Nurses need to further strengthen their performance and competence and pay more attention to patients' concerns. JEL: L20; M10; I10 Article visualizations

A CONCEPTUAL UNDERSTANDING OF THE CRITICAL FACTORS THAT INDUCE WOMEN ENTREPRENEURIAL SUCCESS IN THE KLANG VALLEY, MALAYSIA

Entrepreneurship has always been men’s realm, nevertheless women’s enthusiasm in business shows some intensification in Malaysia, but their success is still trivial. This stimulates doubts about the factors that induce their success as entrepreneurs. The objective of this research is to offer an understanding into the success factors of women entrepreneurs in the Klang Valley, Malaysia. Thus, this study focuses on the implication of five variables, which are financial capital, human capital, social capital, innovation and work-life balance that induces success to the women entrepreneurs. To attain the objective of this study, a survey technique is used. The primary data would provide an understanding of the factors that induces success to the women entrepreneur. This study used quantitative methods to produce empirical outcomes and validations to answer the research questions. The Resource-Based View Theory and Conflict Theory are the theoretical foundations that fill the gaps of the study. The findings of this study could perhaps be a benchmark to other women to rise against all tribulations faced in their pursuit to triumph and remain at the highest socio-economic level as well as attain a competitive edge in business.  Article visualizations

Factors Influencing of Social Media on Consumer Perception and Purchase Intention Towards Brand Loyalty: A Conceptual Paper

Purpose: The objective of this study was to investigate the factors of Social Media on Consumer Perception and Purchase Intention towards Brand Loyalty.                                                 Theoretical framework: A recent trend of Social media has affected customers in various way. This was a conceptual paper to explore that there is relationship of consumer perception and purchase intention as mediating variable towards brand loyally. A comprehensive literature survey was carried out to evaluate various factors relating to Social media and its effectiveness to Brand Loyalty mediating effect with consumer perception and purchase intention.   Method:  There were 102 research papers were analysis critically to find out the connection of factors of social media on consumer perception and purchase intention towards brand loyalty   Results and Conclusion:  entertainment, interaction, trust, e-word of mouth and online engagement as important factors influence mostly towards brand loyalty.   Search implications:  The study has made contribution to the marketing and promotion and offered useful research gap for their further research on the field.   Originality/value: There was a positive effect of Trust, interaction, e-word of mouth, trendiness, entertainment and online customer engagement as factors of Social media marketing influence on Brand Loyalty mediating with consumer perception and purchase intention

The Social Health Insurance (BPJS) Patient Satisfaction at Hermina Daan Mogot and Pasar Minggu Hospitals, Indonesia

Objective: The purpose of this study is to investigate the function of the Indonesian Social Health Insurance (BPJS) system for the provision of medical services, and to examine the differences and similarities between the public and private hospitals in Jakarta, Indonesia. Theoretical framework: Service quality in BPJS is a public service that can be classified as all different kinds of goods and services as well. This means that the Indonesian government is responsible for all of the actions that take place within the organisation. Method: The population of the study will primarily consist of patients who are treated at Hermina Daan Mogot, a private hospital, and Pasar Minggu Public Hospital. Path analysis is being used in this study, which is a quantitative descriptive research approach. The goal of the study is to meet the research objectives by evaluating a set of hypotheses. The data collection is carried out through the use of a hardcopy questionnaire, and the primary data is gathered from four hundred patients spread across Jakarta's two hospitals. Results and conclusion: The outcomes of the research show that there is a favourable association between the BPJS and the level of satisfaction experienced by patients. In addition, the level of contentment expressed by patients regarding the quality of the treatment. Implications of the research: The findings suggest that Cost does not influence Service Quality because it possessed a significant value of t-count greater than 0.05 for both Hermina Daan Mogot Private Hospital and Pasar MInggu Public Hospital. Originality/value: The government regulated and established the financing, facility procurement, the source of the workforce, and the quality standard of the service, so that almost all dimensions of service can meet the desire and satisfaction of patients

EFFECT OF SERVICE QUALITY AND PATIENT SATISFACTION: HOW DENTAL HOSPITALS IN INDONESIA DEAL WITH THAT?

The purpose of this research is to investigate how healthcare service quality and patients’ satisfaction are related. Thus, the study aims to assess patient’s expectations, patients’ satisfaction levels and measure the quality gap for SERVQUAL dimensions. This study employs a quantitative descriptive research approach to achieve the research objectives by testing a set of hypotheses. The data collection is by means of a self-administered questionnaire to collect primary data from 350 patients in Indonesian dental hospitals with special reference to Jakarta and Bali. The research findings reveal that the patients’ expectation and satisfaction with the healthcare SERVQUAL (tangibility, reliability, responsiveness, assurance, and empathy) is not matched and there is a gap in the service quality. However, the results indicate a service quality gap in both dental hospitals. In addition, the type of hospital has been found to affect patients’ satisfaction for tangibility, reliability, responsiveness, and empathy and assurance dimensions.  Article visualizations

FACTORS INFLUENCING CUSTOMERS' SATISFACTION ON BANGLADESHI TELECOMMUNICATION SERVICE PROVIDERS

In twenty-first century telecommunication, services become a basic requirement for every individual and organization. This industry transforms human life significantly. Telecommunication industry provides ease in human communication. Hence, satisfying customers becomes the paramount concern for every telecom service provider across the world. Despite having an enormous number of researches in customer satisfaction, very few researchers have empirically examined important determinants for customers’ satisfaction emphasizing on telecommunication industry. Hence, this study tries to investigate crucial important factors for customers’ satisfaction focusing on Bangladeshi telecommunication industry. By giving one-month extensive effort, this study managed to obtain 1562 respondents from six different states in Bangladesh. Regression results revealed very interesting findings by falsifying importance of quality in the telecom industry. Results evident that price and brand image is the two top most important factors in the telecom industry to satisfy their customers. This study is one of the few that identify quality is not important for satisfying customers which can provide a new thoughtful idea for telecom managers. JEL: L90, L96, O1

FURTHER EVALUATION OF OJT TRAINING QUALITY FACTORS ON TVET STUDENTS’ SATISFACTION IN OMAN

The current demand in Oman’s labour market is to have a young skill full Omani who is capable to cope with the technical challenges in the industry, as work competence is found to be deficient. The quality of the work depends on the provision of On the Job Training (OJT) programme which is overseen by MoMP. As a result, there is a need for further investigation to determine the OJT quality factors that are associated with Trainer Quality, Effective Assessment, Clear Expectation, Learning Stimulation, Competence Development, Training Relevance, Training Resources, Effective support and Active Learning on students’ satisfaction. The study has embraced the quantitative and positivists method of research, using a stratified random sample to gauge 8 TVET institutes with a total sample of 317 participants. Additionally, the reliability of the test depends on Alpha Cronbach’s scale, and it scored acceptable levels i.e., 0.772 to 0.809. The survey instrument of Coates (2009) was adopted and the literature review was done to support the research conceptual frame. The support theories were based on SERVQUAL, TQM and Kirkpatrick four level of training evaluation model. The study survey used five Likert scales to analyze the data. The evaluation of OJT quality factors on TVET students’ satisfaction was measured, P value <0.01 and found statistically significant. The sample adequacy was measured by using KMO and Bartlett’s test and scored 0.833 within the threshold. Also, the research used three measurements of Goodness of fit and met the required threshold. Nonetheless, the hypothesis results showed an overall of 70% of hypotheses have a significant effect on TVET students’ satisfaction. Finally, the research contributes to developing work skills to meet students’ satisfaction.  Article visualizations

APPLICATION OF OUTCOME BASED CURRICULUM DESIGN STRATEGY AS AN EFFECTIVE MECHANISM FOR SECONDARY SCHOOLS

Purpose: Outcome based curriculum one of the fastest implementing curriculum approach in the field of curriculum development process all over the world today. The purpose of this study is to examine the factors affect the intention to use SOLO taxonomy in the development of outcome based curriculum model in the secondary level school education. Method: This study applied SOLO Taxonomy model and input-process-outcome model to develop the conceptual framework for the study. Data is collected through questionnaires filled Accounting teachers in secondary schools, Accounting lecturers, academic staff of Ministry of Education and senior lecturers worked in curriculum development workshops in National Institute in Education (NIE) in Sri Lanka. Findings: It is found that there is a positive, strong and significant relationship between curriculum development inputs and outcome based curriculum development decision making process. Furthermore, there is a moderating effect of age, teaching experience and experience in curriculum development process on the relationship between curriculum development inputs and outcome based curriculum development decision making process. Value: The study addresses the need for curriculum decision making process. The study contributes to the curriculum policy making process. Findings of the study provide necessary guidance for curriculum policy makers and the policy makers in the general education field. Moreover, findings of this study contribute to the area of curriculum development that was beneficial to arrive at the proper decision making in constructing our own curriculum. Finally, the guidelines of this study will fulfill the requirement of the secondary school curriculum development program.  Article visualizations

SERVICE QUALITY AND LEAN MANAGEMENT: EMPIRICAL STUDY AMONG DENTAL HOSPITALS IN INDONESIA

The present research aims to evaluate service quality and lean management among dental hospitals in Indonesia. This study employs a quantitative descriptive research approach to achieve the research objectives by testing a set of hypotheses. The data collection is employing a self-administered questionnaire to collect primary data from 350 patients in Indonesian dental hospitals with particular reference to Jakarta and Bali. The research findings reveal that patients in Indonesia expect more from a private hospital, whether it is located in Bali or Jakarta. Likewise, these patients have slightly lower expectations from public hospitals regardless of the hospital location. JEL: O14; I10; I15; I18  Article visualizations