The Intentional Use of Service Recovery Strategies to Influence Consumer Emotion, Cognition and Behaviour

Service recovery strategies have been identified as a critical factor in the success of. service organizations. This study develops a conceptual frame work to investigate how specific service recovery strategies influence the emotional, cognitive and negative behavioural responses of . consumers., as well as how emotion and cognition influence negative behavior. Understanding the impact of specific service recovery strategies will allow service providers' to more deliberately and intentionally engage in strategies that result in positive organizational outcomes. This study was conducted using a 2 x 2 between-subjects quasi-experimental design. The results suggest that service recovery has a significant impact on emotion, cognition and negative behavior. Similarly, satisfaction, negative emotion and positive emotion all influence negative behavior but distributive justice has no effect

Dynamic protein methylation in chromatin biology

Post-translational modification of chromatin is emerging as an increasingly important regulator of chromosomal processes. In particular, histone lysine and arginine methylation play important roles in regulating transcription, maintaining genomic integrity, and contributing to epigenetic memory. Recently, the use of new approaches to analyse histone methylation, the generation of genetic model systems, and the ability to interrogate genome wide histone modification profiles has aided in defining how histone methylation contributes to these processes. Here we focus on the recent advances in our understanding of the histone methylation system and examine how dynamic histone methylation contributes to normal cellular function in mammals

Temporal progress and spatial patterns of quiescent diseases in guava influenced by sanitation practices

ABSTRACT: Postharvest diseases are a major problem in guava crops as the symptoms normally appear during fruit ripening. This study aimed to detect and characterize the temporal dynamics and spatial patterns of the most important guava diseases in orchards with and without removal of crop residues as a sanitation practice. The experiment was conducted in an orchard of ‘Pedro Sato’ guavas, over two consecutive seasons, and data were collected from the flowering to the fruit ripening stage. In immature guavas treated with paraquat and ethrel, Colletotrichum spp. was detected from the 5th day of incubation. Anthracnose was detected in flowers at incidences higher than 50 % and black spot in fruit larger than 5.5 cm in length. The monomolecular and the exponential models provided the best fit to anthracnose and black spot incidence progress curve data, respectively. Both diseases showed a predominantly random spatial pattern in the orchard. The removal of crop residues reduced the rate of disease progress in at least one season, and was effective in reducing the areas under the quiescent disease progress curves (AUDPC) of anthracnose. Anthracnose incidence increased from 57 to 96 % and black spot from 1 to 48 %, respectively, at fruit maturation levels 1 and 3. A negative correlation was found between disease incidence and the color of the fruit skin (°h). Fruit harvested during the later maturation stages showed higher incidence of the diseases. Due to the wide distribution and early infection of quiescent diseases, starting at flowering, preventive management should consider disease monitoring and removal of crop residues

THE GROWTH RATE OF STONY CORALS OF BROWARD COUNTY, FLORIDA: EFFECTS FROM PAST BEACH RENOURISHMENT PROJECTS

The skeletal growth of hermatypic (reef-building) corals is a sensitive indicator of environmental conditions and perturbations. In particular, excessive sedimentation and turbidity act to depress coral growth because energy expenditure is required to remove sediment and because turbidity reduces light energy necessary for coral health and nutrition. Normalized annual growth (linear skeletal extension) rates of Broward County, Florida reef-building corals were examined over 16 years (1985-1970). Star corals (Montastrea annularis) and brain corals (Diploria labyrinthiformis) were collected from each of four reef sites at two depths (9m and 18m). Collection areas were located in the vicinity of possible adverse sedimentation/turbidity effects from one or more of six past beach renourishment projects. I Coral growth differences among sites at particular years and among years within sites were statistically evaluated. Years tested included those of and subsequent -to each of six past beach renourishment projects. The results are suggestive that, in general, Broward County beach renourishment projects have had minor or no influence on currently living off-shore corals. However, following the Hollywood-Hallandale renourishment project of 1979, ~ labyrinthiformis from the Hollywood 18m site exhibited significantly lower normalized growth compared to other sites. This may not represent effects from the renourishment project. At the Hollywood site M. annularis from both 9m and 18m and D. labyrinthiformis from 9m-did not exhibit significantly lowered growth in comparison to other sites. Site averages of absolute coral growth indicated that southern 9m specimens had higher rates of growth than northern counterparts for ~ annularis. In the southern collection sites, 9m growth of both species tended to be greater than 18m growth. Correlation analysis indicated that the time pattern of coral growth is similar among sites, species, and depths. Comparison of time series of caral growth data to recorded environmental variables (temperature and salinity) revealed a positive relation with salinity (water density) variations.KWP-collectio

INGEN: A COBRA-NC input generator user's manual

The INGEN (INput GENerator) computer program has been developed as a preprocessor to simplify input generation for the COBRA-NC computer program. INGEN uses several empirical correlations and geometric assumptions to simplify the data input requirements for the COBRA-NC computer code. The simplified input scheme is obtained at the expense of much flexibility provided by COBRA-NC. For more complex problems requiring additional flexibility however, INGEN may be used to provide a skeletal input file to which the more detailed input may be added. This report describes the input requirements for INGEN and describes the algorithms and correlations used to generate the COBRA-NC input. 9 refs., 3 figs., 6 tabs