Análise e proposta de melhoria do processo de manutenção de veículos da Companhia Catarinense de Águas e Saneamento - CASAN

TCC (graduação) - Universidade Federal de Santa Catarina. Tecnologias da Informação e Comunicação - TIC.A necessidade dos clientes já não é mais a mesma. Para que uma empresa possa se manter competitiva no mercado, é necessário mais que oferecer os mesmos produtos e/ou serviços que sua clientela está acostumada a consumir. O contexto atual exige cada vez mais uma mudança de postura com vistas a diminuir a tomada de decisão, custos e auxiliar na tomada decisões da maneira mais correta e coesa possível. Para proporcionar essa mudança de atitude e otimização de todo processo interno de uma organização, existem metodologias e ferramentas com intuito de facilitar e conduzir o processo de forma que sejam percebidas oportunidades de melhorias e a partir destas ocorram efetivamente às mudanças. Ao longo deste trabalho serão apresentados os conceitos chaves para se implantar a busca pela qualidade em todos os níveis da empresa, são apresentadas as sete ferramentas da qualidade, além de um estudo de caso utilizando a metodologia do PDCA na dentro da Companhia Catarinense de Águas e Saneamento – CASAN. A metodologia utilizada foi uma pesquisa de caráter bibliográfico e documental exploratória por meio de livros, artigos, sítios eletrônicos, periódicos e revistas, com vistas a identificar as metodologias, conceitos e ferramentas da qualidade que têm sido desenvolvidas. Seguiu o trabalho com um estudo de caso, realizado através do mapeamento e análise do processo conforme método PDCA. O objetivo principal do trabalho é identificar e analisar o processo de manutenção de veículos da Companhia Catarinense de Águas e Saneamento – CASAN, finalizando com a proposta de possíveis melhorias.The need of Customers is not the same. In order for a company to remain competitive in the market, it is more necessary than offering the same products and / or services that yours customers are accustomed to consume. The current context increasingly requires us to change our attitude, seek to reduce costs, make decisions the most correct and cohesive way possible. To provide this change of attitude and optimization of an organization's entire internal process, there are methodologies and tools to facilitate and drive the process in a way that perceives opportunities for improvement and from these effectively changes occur. Throughout this paper, the key concepts will be presented to obtain quality at all levels of the company, the seven quality tools are presented, as well as a case study using the PDCA methodology in a case study at Catarinense Water and Sanitation Company. The methodology used was a research of bibliographic and documentary exploratory character through books, articles, electronic sites, periodicals and magazines, in order to identify the methodologies, concepts and quality tools that have been developed. Followed the work with a case study, carried out through the mapping and analysis of the process according to PDCA method. The main objective of the work is identify and analyze the vehicle maintenance process of the CASAN, ending with the proposal for possible improvements

ATLANTIC BIRDS: a data set of bird species from the Brazilian Atlantic Forest

South America holds 30% of the world's avifauna, with the Atlantic Forest representing one of the richest regions of the Neotropics. Here we have compiled a data set on Brazilian Atlantic Forest bird occurrence (150,423) and abundance samples (N = 832 bird species; 33,119 bird individuals) using multiple methods, including qualitative surveys, mist nets, point counts, and line transects). We used four main sources of data: museum collections, on-line databases, literature sources, and unpublished reports. The data set comprises 4,122 localities and data from 1815 to 2017. Most studies were conducted in the Florestas de Interior (1,510 localities) and Serra do Mar (1,280 localities) biogeographic sub-regions. Considering the three main quantitative methods (mist net, point count, and line transect), we compiled abundance data for 745 species in 576 communities. In the data set, the most frequent species were Basileuterus culicivorus, Cyclaris gujanensis, and Conophaga lineata. There were 71 singletons, such as Lipaugus conditus and Calyptura cristata. We suggest that this small number of records reinforces the critical situation of these taxa in the Atlantic Forest. The information provided in this data set can be used for macroecological studies and to foster conservation strategies in this biodiversity hotspot. No copyright restrictions are associated with the data set. Please cite this Data Paper if data are used in publications and teaching events. © 2017 by the Ecological Society of Americ

ATLANTIC EPIPHYTES: a data set of vascular and non-vascular epiphyte plants and lichens from the Atlantic Forest

Epiphytes are hyper-diverse and one of the frequently undervalued life forms in plant surveys and biodiversity inventories. Epiphytes of the Atlantic Forest, one of the most endangered ecosystems in the world, have high endemism and radiated recently in the Pliocene. We aimed to (1) compile an extensive Atlantic Forest data set on vascular, non-vascular plants (including hemiepiphytes), and lichen epiphyte species occurrence and abundance; (2) describe the epiphyte distribution in the Atlantic Forest, in order to indicate future sampling efforts. Our work presents the first epiphyte data set with information on abundance and occurrence of epiphyte phorophyte species. All data compiled here come from three main sources provided by the authors: published sources (comprising peer-reviewed articles, books, and theses), unpublished data, and herbarium data. We compiled a data set composed of 2,095 species, from 89,270 holo/hemiepiphyte records, in the Atlantic Forest of Brazil, Argentina, Paraguay, and Uruguay, recorded from 1824 to early 2018. Most of the records were from qualitative data (occurrence only, 88%), well distributed throughout the Atlantic Forest. For quantitative records, the most common sampling method was individual trees (71%), followed by plot sampling (19%), and transect sampling (10%). Angiosperms (81%) were the most frequently registered group, and Bromeliaceae and Orchidaceae were the families with the greatest number of records (27,272 and 21,945, respectively). Ferns and Lycophytes presented fewer records than Angiosperms, and Polypodiaceae were the most recorded family, and more concentrated in the Southern and Southeastern regions. Data on non-vascular plants and lichens were scarce, with a few disjunct records concentrated in the Northeastern region of the Atlantic Forest. For all non-vascular plant records, Lejeuneaceae, a family of liverworts, was the most recorded family. We hope that our effort to organize scattered epiphyte data help advance the knowledge of epiphyte ecology, as well as our understanding of macroecological and biogeographical patterns in the Atlantic Forest. No copyright restrictions are associated with the data set. Please cite this Ecology Data Paper if the data are used in publication and teaching events. © 2019 The Authors. Ecology © 2019 The Ecological Society of Americ

Rede social corporativa: uma proposta de uso com enfoque na gestão do conhecimento, gestão de riscos e desastres e a política nacional de segurança das barragens

Dissertação (mestrado) - Universidade Federal de Santa Catarina, Campus Araranguá, Programa de Pós-Graduação em Tecnologias da Informação e Comunicação, Araranguá, 2020No atual cenário enfrentado pelas organizações, manter-se competitivo tem sido cada vez mais desafiador e a gestão do conhecimento passa a assumir um papel cada vez mais relevante para o sucesso das organizações. Quando se analisa a gestão do conhecimento em relação a um local de alto dano potencial associado como uma barragem de água, esse sucesso é traduzido em manutenção da vida. Com esse intuito, essa dissertação tem como objetivo apresentar uma proposta de uso para a rede social corporativa da Companhia Catarinense de Águas e Saneamento ? CASAN, que é a empresa gestora da Barragem do Rio São Bento, localizada em Siderópolis/SC, com foco na transformação do conhecimento tácito em conhecimento explícito. A propagação do conhecimento explicitado contribuirá para manutenção da segurança do empreendimento, atendimento a requisitos legais e resposta a um desastre. Pesquisas documentais bibliográficas foram realizadas, além de estudo de campo de caráter observatório no local do empreendimento. Assim, a proposta de uso foi moldada e torna-se uma junção dos pilares da gestão do conhecimento aplicados à gestão de riscos e desastres e a política nacional de segurança das barragens, o que nada impede ser moldada a outras áreas de interesse e contribuir com organizações de outros setores.Abstract: In the current scenario faced by organizations, staying competitive has been increasingly challenging and knowledge management is assuming an increasingly relevant role for the success of organizations. When analyzing knowledge management in relation to a site of high potential damage associated with a water dam, this success translates into maintaining life. To this end, this dissertation aims to present a proposal for use for the corporate social network of Companhia Catarinense de Águas e Saneamento - CASAN, which is the managing company of the São Bento River Dam, located in Siderópolis / SC, with a focus on transformation of tacit knowledge into explicit knowledge. The spread of the explicit knowledge will contribute to maintaining the security of the enterprise, meeting legal requirements and responding to a disaster. Bibliographic documentary research was carried out, in addition to an observatory field study at the site of the project. Thus, the proposed use was shaped and becomes a junction of the knowledge management pillars applied to risk and disaster management and the national dam safety policy, which does not prevent anything from being shaped to other areas of interest and contribute to organizations from other sectors

ATLANTIC BIRDS: a data set of bird species from the Brazilian Atlantic Forest

South America holds 30% of the world's avifauna, with the Atlantic Forest representing one of the richest regions of the Neotropics. Here we have compiled a data set on Brazilian Atlantic Forest bird occurrence (150,423) and abundance samples (N = 832 bird species; 33,119 bird individuals) using multiple methods, including qualitative surveys, mist nets, point counts, and line transects). We used four main sources of data: museum collections, on-line databases, literature sources, and unpublished reports. The data set comprises 4,122 localities and data from 1815 to 2017. Most studies were conducted in the Florestas de Interior (1,510 localities) and Serra do Mar (1,280 localities) biogeographic sub-regions. Considering the three main quantitative methods (mist net, point count, and line transect), we compiled abundance data for 745 species in 576 communities. In the data set, the most frequent species were Basileuterus culicivorus, Cyclaris gujanensis, and Conophaga lineata. There were 71 singletons, such as Lipaugus conditus and Calyptura cristata. We suggest that this small number of records reinforces the critical situation of these taxa in the Atlantic Forest. The information provided in this data set can be used for macroecological studies and to foster conservation strategies in this biodiversity hotspot. No copyright restrictions are associated with the data set. Please cite this Data Paper if data are used in publications and teaching events. © 2017 by the Ecological Society of Americ

ATLANTIC BIRD TRAITS: a data set of bird morphological traits from the Atlantic forests of South America

Scientists have long been trying to understand why the Neotropical region holds the highest diversity of birds on Earth. Recently, there has been increased interest in morphological variation between and within species, and in how climate, topography, and anthropogenic pressures may explain and affect phenotypic variation. Because morphological data are not always available for many species at the local or regional scale, we are limited in our understanding of intra- and interspecies spatial morphological variation. Here, we present the ATLANTIC BIRD TRAITS, a data set that includes measurements of up to 44 morphological traits in 67,197 bird records from 2,790 populations distributed throughout the Atlantic forests of South America. This data set comprises information, compiled over two centuries (1820–2018), for 711 bird species, which represent 80% of all known bird diversity in the Atlantic Forest. Among the most commonly reported traits are sex (n = 65,717), age (n = 63,852), body mass (n = 58,768), flight molt presence (n = 44,941), molt presence (n = 44,847), body molt presence (n = 44,606), tail length (n = 43,005), reproductive stage (n = 42,588), bill length (n = 37,409), body length (n = 28,394), right wing length (n = 21,950), tarsus length (n = 20,342), and wing length (n = 18,071). The most frequently recorded species are Chiroxiphia caudata (n = 1,837), Turdus albicollis (n = 1,658), Trichothraupis melanops (n = 1,468), Turdus leucomelas (n = 1,436), and Basileuterus culicivorus (n = 1,384). The species recorded in the greatest number of sampling localities are Basileuterus culicivorus (n = 243), Trichothraupis melanops (n = 242), Chiroxiphia caudata (n = 210), Platyrinchus mystaceus (n = 208), and Turdus rufiventris (n = 191). ATLANTIC BIRD TRAITS (ABT) is the most comprehensive data set on measurements of bird morphological traits found in a biodiversity hotspot; it provides data for basic and applied research at multiple scales, from individual to community, and from the local to the macroecological perspectives. No copyright or proprietary restrictions are associated with the use of this data set. Please cite this data paper when the data are used in publications or teaching and educational activities. © 2019 The Authors. Ecology © 2019 The Ecological Society of Americ

ATLANTIC BIRD TRAITS

Scientists have long been trying to understand why the Neotropical region holds the highest diversity of birds on Earth. Recently, there has been increased interest in morphological variation between and within species, and in how climate, topography, and anthropogenic pressures may explain and affect phenotypic variation. Because morphological data are not always available for many species at the local or regional scale, we are limited in our understanding of intra- and interspecies spatial morphological variation. Here, we present the ATLANTIC BIRD TRAITS, a data set that includes measurements of up to 44 morphological traits in 67,197 bird records from 2,790 populations distributed throughout the Atlantic forests of South America. This data set comprises information, compiled over two centuries (1820–2018), for 711 bird species, which represent 80% of all known bird diversity in the Atlantic Forest. Among the most commonly reported traits are sex (n = 65,717), age (n = 63,852), body mass (n = 58,768), flight molt presence (n = 44,941), molt presence (n = 44,847), body molt presence (n = 44,606), tail length (n = 43,005), reproductive stage (n = 42,588), bill length (n = 37,409), body length (n = 28,394), right wing length (n = 21,950), tarsus length (n = 20,342), and wing length (n = 18,071). The most frequently recorded species are Chiroxiphia caudata (n = 1,837), Turdus albicollis (n = 1,658), Trichothraupis melanops (n = 1,468), Turdus leucomelas (n = 1,436), and Basileuterus culicivorus (n = 1,384). The species recorded in the greatest number of sampling localities are Basileuterus culicivorus (n = 243), Trichothraupis melanops (n = 242), Chiroxiphia caudata (n = 210), Platyrinchus mystaceus (n = 208), and Turdus rufiventris (n = 191). ATLANTIC BIRD TRAITS (ABT) is the most comprehensive data set on measurements of bird morphological traits found in a biodiversity hotspot; it provides data for basic and applied research at multiple scales, from individual to community, and from the local to the macroecological perspectives. No copyright or proprietary restrictions are associated with the use of this data set. Please cite this data paper when the data are used in publications or teaching and educational activities. © 2019 The Authors. Ecology © 2019 The Ecological Society of Americ

NEOTROPICAL CARNIVORES: a data set on carnivore distribution in the Neotropics

Mammalian carnivores are considered a key group in maintaining ecological health and can indicate potential ecological integrity in landscapes where they occur. Carnivores also hold high conservation value and their habitat requirements can guide management and conservation plans. The order Carnivora has 84 species from 8 families in the Neotropical region: Canidae; Felidae; Mephitidae; Mustelidae; Otariidae; Phocidae; Procyonidae; and Ursidae. Herein, we include published and unpublished data on native terrestrial Neotropical carnivores (Canidae; Felidae; Mephitidae; Mustelidae; Procyonidae; and Ursidae). NEOTROPICAL CARNIVORES is a publicly available data set that includes 99,605 data entries from 35,511 unique georeferenced coordinates. Detection/non-detection and quantitative data were obtained from 1818 to 2018 by researchers, governmental agencies, non-governmental organizations, and private consultants. Data were collected using several methods including camera trapping, museum collections, roadkill, line transect, and opportunistic records. Literature (peer-reviewed and grey literature) from Portuguese, Spanish and English were incorporated in this compilation. Most of the data set consists of detection data entries (n = 79,343; 79.7%) but also includes non-detection data (n = 20,262; 20.3%). Of those, 43.3% also include count data (n = 43,151). The information available in NEOTROPICAL CARNIVORES will contribute to macroecological, ecological, and conservation questions in multiple spatio-temporal perspectives. As carnivores play key roles in trophic interactions, a better understanding of their distribution and habitat requirements are essential to establish conservation management plans and safeguard the future ecological health of Neotropical ecosystems. Our data paper, combined with other large-scale data sets, has great potential to clarify species distribution and related ecological processes within the Neotropics. There are no copyright restrictions and no restriction for using data from this data paper, as long as the data paper is cited as the source of the information used. We also request that users inform us of how they intend to use the data

NEOTROPICAL XENARTHRANS: a data set of occurrence of xenarthran species in the Neotropics

Xenarthrans—anteaters, sloths, and armadillos—have essential functions for ecosystem maintenance, such as insect control and nutrient cycling, playing key roles as ecosystem engineers. Because of habitat loss and fragmentation, hunting pressure, and conflicts with domestic dogs, these species have been threatened locally, regionally, or even across their full distribution ranges. The Neotropics harbor 21 species of armadillos, 10 anteaters, and 6 sloths. Our data set includes the families Chlamyphoridae (13), Dasypodidae (7), Myrmecophagidae (3), Bradypodidae (4), and Megalonychidae (2). We have no occurrence data on Dasypus pilosus (Dasypodidae). Regarding Cyclopedidae, until recently, only one species was recognized, but new genetic studies have revealed that the group is represented by seven species. In this data paper, we compiled a total of 42,528 records of 31 species, represented by occurrence and quantitative data, totaling 24,847 unique georeferenced records. The geographic range is from the southern United States, Mexico, and Caribbean countries at the northern portion of the Neotropics, to the austral distribution in Argentina, Paraguay, Chile, and Uruguay. Regarding anteaters, Myrmecophaga tridactyla has the most records (n = 5,941), and Cyclopes sp. have the fewest (n = 240). The armadillo species with the most data is Dasypus novemcinctus (n = 11,588), and the fewest data are recorded for Calyptophractus retusus (n = 33). With regard to sloth species, Bradypus variegatus has the most records (n = 962), and Bradypus pygmaeus has the fewest (n = 12). Our main objective with Neotropical Xenarthrans is to make occurrence and quantitative data available to facilitate more ecological research, particularly if we integrate the xenarthran data with other data sets of Neotropical Series that will become available very soon (i.e., Neotropical Carnivores, Neotropical Invasive Mammals, and Neotropical Hunters and Dogs). Therefore, studies on trophic cascades, hunting pressure, habitat loss, fragmentation effects, species invasion, and climate change effects will be possible with the Neotropical Xenarthrans data set. Please cite this data paper when using its data in publications. We also request that researchers and teachers inform us of how they are using these data

ATLANTIC ANTS: a data set of ants in Atlantic Forests of South America

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