Você obtem todos os benefícios do uso das mídias sociais ? Uma revisão de literatura combinando os conceitos de mídias sociais, capital social e compartilhamento do conhecimento

Purpose - The social media have become powerful tools that can be used to do much more than connecting relatives and friends, helping find a job or providing advertising space. This study aims to present the benefits of combining the subjects related to Knowledge Sharing, Social Media and Social Capital theory.Design/methodology/approach – Literature review of 22 papers identified as relevant when combining the subjects Social Media, Social Capital and Knowledge Sharing. The 22 documents were subjected of content analysis.Findings – The analysis of the literature revealed two fundamental roles for social media within organizations – an operational role – working as a channel or tool; a transformative role – used to support organizational strategy.Research limitations/implications - The limitation of this study is related to the limited number of papers that resulted from the search.Practical implications – The benefits of combining the three subjects include improvements on informal communication, better collaboration and cooperation, and a positive influence on job performance and innovation.Originality/value - The proposed research agenda highlights the importance of future investigations into the sharing of tacit knowledge through Social Media; focusing on how to generate trust via Social Media and suggests research attention related to knowledge protection.Objetivo – As mídias sociais tem se tornado uma ferramenta relevante, que pode ser usada para mais atividades do que simplesmente conectar parentes e amigos como, por exemplo, auxiliando a encontrar trabalho ou como um espaço para propaganda. O objetivo desta pesquisa é apresentar os benefícios da combinação dos tópicos Compartilhamento do Conhecimento, Mídias Sociais e teoria do Capital Social.Método – Revisão de literatura de vinte e dois artigos relevantes quando combinando os assuntos Mídias Sociais, Compartilhamento do Conhecimento e teoria do Capital Social. Os 22 artigos são submetidos a análise de conteúdo.Resultados - A análise da literatura revelou dois papéis fundamentais para as mídias sociais dentro das organizações - um papel operacional - funcionando como um canal ou ferramenta; um papel transformador - usado para apoiar a estratégia organizacional.Limitações da Pesquisa/Implicações – A limitação deste estudo está relacionada ao limitado número de artigos que resultaram da busca.Implicações Práticas – Os benefícios de combinar os três assuntos incluem melhorias na comunicação informal, melhor colaboração e cooperação e uma influência positiva no desempenho do trabalho e na inovação.Originalidade - Uma agenda de pesquisa é proposta para destacar a importância de investigações futuras sobre o compartilhamento de conhecimento tácito por meio das mídias sociais, focando em como gerar confiança pelas mídias sociais; sugere-se também atenção a pesquisas relacionadas à proteção do conhecimento

W4RM: A prescriptive framework based on a wiki to support collaborative risk management in information technology projects

Despite the positive influence of risk management in Information Technology (IT) project results, many project managers are not managing risks or are managing them partially. To enhance risk management, collaborative project management has gained attention in recent years with the introduction of Web 2.0 tools. Project managers have used such tools to facilitate open communication and distribution of activities. This research introduces a prescriptive framework (W4RM – Wiki for Risk Management) based on a wiki to support collaborative risk management in IT projects. An exploratory focus group was set up and a series of interviews with practitioners was conducted to explore how a wiki can support risk management in IT projects. Findings show that project managers are facing difficulties managing risks and are the only ones responsible for identifying, registering and monitoring risks. By implementing a collaborative tool, managers can disseminate a collaboration culture and participate in risk management processes. This sense of collaboration may be used to keep the community identifying new risks, relating these risks to one or more projects, and facilitating continuous risk management. Practitioners can also adopt W4RM as a tool to support communication regarding risks status to be established for internal team stakeholders