Pengaruh Dimensi Kualitas Layanan terhadap Kepuasan Nasabah dengan Implikasi Loyalitas pada PT. Bank Tabungan Pensiunan Nasional, Tbk Cabang Kertajaya Surabaya

This study analyses the effect of the dimensions of service quality toward the satisfaction and its implication of the customers loyalty at PT Bank Tabungan Pensiunan Nasional (BTPN) Surabaya branch. It is a causal research using primary data gathered from the questionnaire filled by BTPNs 125 customers. The respondents were chosen using systematic random samplings due to the data of the customers have already been in the database of Personal Banking Officer (PBO). The result of this research indicates that the reliability, responsiveness, tangible are positively significant toward satisfaction, but assurance and empathy are not positively significant toward satisfaction, beside satisfaction is positively significant toward loyalty. Referring to the research result focusing on the weakness score of mean and the test result of hypotheses, some implications to BPTN are considerations in order to be able to provide better service quality such as in reliability and responsiveness in which there should be more strictly-time based service; in assurance and satisfaction there should better analysis to refer in controlling the service process; in empathy there should be on time in starting the counter; and in tangible there should be renew policy in the facilities

Electroplating and pvd finishing technologies in the fashion industry: Perspectives and scenarios

This work deals with a comparison between electroplating and Physical Vapor Deposition (PVD) finishing technologies applied in the fashion industry, with a special focus on their environmental impacts. The goal of this work is to present and validate a Decision Support System (DSS) allowing companies to identify, through Life Cycle Assessment (LCA) analysis, which of the two types of finishing processes is more suitable in comparison with specific KPIs. After an investigation on the literature and an industrial background regarding the two technologies, the model and, in particular, the sequence of activities that were conducted, are presented. Since LCA is an articulated process, requiring specific and adequate skills that are often unavailable within companies operating in this specific sector, a tool that facilitates LCA execution is a requisite. This tool, though potential publicity will facilitate the adoption of these approaches and sustainability as a driver in the selection of different production process strategies

A simple model for simulation of growth and development in grapevine (Vitis vinifera L.). 1. Model description

A simple simulation model for growth of grapevine (Vitis vinifera L. cv. Sangiovese) is presented which mainly bases on analytical results from field experiments with plants free of visible stress and diseases. In the model leaf area development is defined as a function of temperature, biomass accumulation as a function of intercepted radiation and fruit growth is calculated from a linear increase of the fruit biomass index with time. The assumptions are discussed and comparisons between simulated and measured results are shown

Design Product-Service Systems by Using a Hybrid Approach: The Fashion Renting Business Model

As is known, sustainability issues represent one of the main challenges companies have to face. Among all, the fashion industry is considered one of the most impactful, both in terms of resource utilization and pollution. Fashion renting is a recent business model for companies to reduce their environmental footprint, following a circular economy approach. The study aims to develop and discuss the proposed hybrid approach to effectively support fashion companies in designing new business models, taking into account both the customer and the company perspective. On the one hand, agent-based modeling (ABM) allow us to represent customers’ behaviour and interaction. On the other hand, discrete event simulation (DES) paradigm is used to model fashion renting processes. Because customers’ attitude to that service reflects its successful implementation, motivators and barriers have been investigated to be included in the model. The practical implication is defining a model to support fashion companies in designing rental business models before implementing them. From a theoretical point of view, it overcomes the literature gap about the definition of a unique model for fashion renting, including processes, customers and interactions between agents. Follow-up research will include the presentation of simulation results

A simple model for simulation of growth and development in grapevine (Vitis vinifera L.). 2. Model validation

A simple model for the simulation of growth and development of Sangiovese vines has been presented in a previous paper. In this paper the model is validated to examine whether the description of the physiological relationships in the model describe the growth of grapevine (cv. Sangiovese) realistically. Furthermore, the model was adapted and validated for the simulation of growth of another cultivar (cv. Cabernet Sauvignon). Comparisons of simulated and experimental data for both cultivars reveal that the model made good predictions of vine growth for the whole growing season