Identifying and Prioritizing the Effective Criteria in Selecting Lean Six Sigma Improvement Projects in the Healthcare Sector

[EN] The main objective of this study was to identify and prioritize effective criteria in selecting Lean Six Sigma improvement projects in the healthcare and treatment sector in Iran. The present study was an applied research in terms of objective and a descriptive and analytical one according to the research methodology and data collection approach. The research statistical population included experts and managers with experience in the field of implementing the lean six sigma methodology in the field of healthcare and treatment in Iran. We used interviews and questionnaire tools to collect the data. The effective criteria were identified through reviewing previous research, which were then prioritized based on the experts’ opinions using the BWM method. According to the results, out of the six main dimensions and 20 criteria identified, the customer development dimension with a weight of 0.387 and the customer satisfaction criterion with a weight of 0.066 were determined as the most effective dimension and the most effective criterion, respectively. Accordingly, the directors of medical centers and organizations affiliated with the healthcare sector are recommended to pay special attention to these defined criteria of the customer development dimension to effectively implement the lean six sigma methodology and managing an effective customer relationship.Bazrkar, A.; Aramoon, V.; Aramoon, E. (2021). Identifying and Prioritizing the Effective Criteria in Selecting Lean Six Sigma Improvement Projects in the Healthcare Sector. WPOM-Working Papers on Operations Management. 12(2):41-55. https://doi.org/10.4995/wpom.15766OJS4155122Ahmed, S., Abd Manaf, N. H., & Islam, R. (2018). 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The state-of-the-art survey on integrations and applications of the best worst method in decision making: Why, what, what for and what's next?. Omega, 87, 205-225. https://doi.org/10.1016/j.omega.2019.01.009Morell-Santandreu, O., Santandreu-Mascarell, C., & Garcia-Sabater, J. J. (2021). A Model for the Implementation of Lean Improvements in Healthcare Environments as Applied in a Primary Care Center. International Journal of Environmental Research and Public Health, 18(6), 2876. https://doi.org/10.3390/ijerph18062876Morell-Santandreu,O., Santandreu-Mascarell, C., & García-Sabater, J. (2020). Sustainability and Kaizen: Business Model Trends in Healthcare. Sustainability, 12(24), 10622. https://doi.org/10.3390/su122410622Mrugalska, B., & Wyrwicka, M. K. (2017). Towards lean production in industry 4.0. Procedia Engineering, 182, 466-473. https://doi.org/10.1016/j.proeng.2017.03.135Naumovich, A. (2020). 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A Lean Six Sigma approach to reduce overcrowding of patients and improving the discharge process in a super-specialty hospital. In 2020 International Conference on System, Computation, Automation and Networking (ICSCAN) (pp. 1-6). IEEE.Rezaei, J. (2015). Best-worst multi-criteria decision-making method. Omega, 53, 49-57. https://doi.org/10.1016/j.omega.2014.11.009Rezaei, J., van Roekel, W. S., & Tavasszy, L. (2018). Measuring the relative importance of the logistics performance index indicators using Best Worst Method. Transport Policy, 68, 158-169. https://doi.org/10.1016/j.tranpol.2018.05.007Sá, J. C., Vaz, S., Carvalho, O., Lima, V., Morgado, L., Fonseca, L., ... & Santos, G. (2020). A model of integration ISO 9001 with Lean six sigma and main benefits achieved. Total Quality Management & Business Excellence, 1-25. https://doi.org/10.1080/14783363.2020.1829969Shenshinov, Y., & Abdulsattar Al-Ali. (2020). THE TOOLS OF INCREASING EFFICIENCY OF HUMAN RESOURCE IN THE LEAN PRODUCTION ENVIRONMENT: CONCEPTUAL STUDY. International Journal of Core Engineering & Managenet,6(7),1-18.Singh,M.,Rathi,R.,Antony,J.,Garza-Reyes,J.A.(2021).L Lean Six Sigma Project Selection in a Manufacturing Environment Using Hybrid Methodology Based on Intuitionistic Fuzzy MADM Approach, IEEE Transactions on Engineering Management, doi: 10.1109/TEM.2021.3049877. https://doi.org/10.1109/TEM.2021.3049877Sunder, M. V. (2013). Synergies of lean six sigma. IUP Journal of Operations Management, 12(1), 21.Sunder., M, V., & Kunnath, N. R. (2020). Six Sigma to reduce claims processing errors in a healthcare payer firm. Production Planning & Control, 31(6), 496-511. https://doi.org/10.1080/09537287.2019.1652857Swarnakar, V., & Vinodh, S. (2014). Lean Six Sigma Project Selection using Analytical Network Process. 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Utjecaj marketinške strategije društvenih medija na korisnikovu namjeru sudjelovanja u odnosu na medijatorsku ulogu korisnikove percipirane vrijednosti

Purpose – The main purpose of this study is to assess the effect of social media marketing strategy components on customer participation with organizations active in the Iranian insurance industry, taking into account the mediating role of value perceived by insurance service customers. Design/Methodology/Approach – This is an applied research study based on the objective and a descriptive survey. A questionnaire was used in the research to collect the research data among the customers of Iranian insurance companies. Fifteen insurance companies were randomly selected for the sample using the simple random sampling method. The respondents to the questionnaires were identified using a judgmental method. Findings and implications – The results of this study show that social media marketing strategy has a positive and significant effect on customer participation intention. The results also indicated that the perceived value of customers in the insurance industry plays a mediating role in the relationship between the social media marketing strategy and customer participation intention. Companies working in the insurance industry as well as other service-providing organizations can apply the findings of this research to enhance the level of participation of their customers and improve the performance of social media marketing in attracting customers. Limitations – Since this is an exploratory study, the research findings are limited to the specific sample, and thus, the results may change in the case of changes in the sample size. Also, different opinions about the research topic among members of the sample population can affect the research results to a certain extent. Originality – Proper analysis of the impact of social media marketing strategies on customer participation intention, and attention to the perceived value of customers when receiving insurance services, is crucial in improving the performance of insurance companies. This is the first time that research on the Iranian insurance industry was conducted for this purpose and the results can be very effective.Svrha – Glavna svrha studije jest procijeniti učinak komponenata marketinške strategije društvenih medija na sudjelovanje korisnika u uslugama u iranskoj industriji osiguranja, a s obzirom na medijatorsku ulogu percipirane vrijednosti korisnika usluge osiguranja. Metodološki pristup – Radi se o primijenjenom, opisnom anketnom istraživanju. Za prikupljanje podataka korišten je anketni upitnik. Statistički skup istraživanja činila su aktivna poduzeća u iranskoj industriji osiguranja. Metodom slučajnog uzorkovanja odabran je uzorak od 15 osiguravajućih poduzeća. Ispitanici koji su sudjelovali u anketnom istraživanju odabrani su na temelju prosudbe. Rezultati i implikacije – Rezultati studije otkrili su da marketinška strategija društvenih medija ima pozitivan i značajan učinak na namjeru sudjelovanja korisnika. Rezultati su također pokazali da percipirana vrijednost korisnika u industriji osiguranja igra posredničku ulogu u odnosu između marketinške strategije društvenih medija i namjere sudjelovanja korisnika. Poduzeća u industriji osiguranja, kao i druge uslužne organizacije, mogu koristiti zaključke ovog istraživanja kako bi unaprijedili razinu sudjelovanja korisnika usluga i poboljšali učinkovitost marketinga na društvenim medijima radi privlačenja korisnika usluga. Ograničenja – S obzirom da se radi o izviđajnom istraživanju, rezultati su ograničeni veličinom uzorka pa se mogu i promijeniti ako se promijeni veličina uzorka. Osim toga, različita mišljenja o temi istraživanja među ispitanicima mogu donekle utjecati na rezultate. Doprinos – Pravilna analiza utjecaja marketinških strategija društvenih medija na korisnikovu namjeru sudjelovanja, kao i njegovu pozornost na percipiranu vrijednost pri korištenju usluga osiguranja, presudni su za poboljšanje poslovanja osiguravajućih poduzeća. Ovo je prvi put da se u iranskoj osiguravajućoj industriji provodi istraživanje u tu svrhu, a dobiveni rezultati mogu biti korisni

Providing a Model for Ranking Suppliers in the Sustainable Supply Chain Using Cross Efficiency Method in Data Envelopment Analysis

Goals: This research seeks to identify the basic indices of sustainability in three dimensions (economic, social and environmental) in the Iranian automotive industry suppliers by reviewing previous research and ranking the suppliers using a cross efficiency approach.  In this paper, the performance and ranking of sustainable supply chain suppliers are evaluated by presenting a secondary objective model in terms of cross efficiency. Design / Methodology / Approach: In the first step of this research, a preliminary screening of the identified criteria is carried out. the data on the final criteria is collected using a questionnaire. Finally, the evaluation and ranking of suppliers in sustainable supply chain of the automotive industry in Iran is done by the cross-efficiency model presented in this paper. Results: The results showed that, according to the criteria of the triple profit model (including 3 dimensions, 7 criteria), supplier No. 8 was identified as the most efficient decision maker unit (DMU) among 12 suppliers of Iran Khodro Company. Limitations of the investigation:  The main constraints include the timeliness of information gathering and the lack of cooperation of suppliers in providing information. Originality / Value: Using the cross efficiency model in data envelopment analysis technique in the field of evaluating supplier performance is a very practical and unrestricted approach

Creación de una ventaja competitiva sostenible para las organizaciones a través de la implementación de la gestión del conocimiento con la ayuda de la moderna tecnología de la información

Today, rapid environmental, organizational and technological changes have created a complex competitive environment for organizations. Information technology is a tool and strategy for organizations to deal with these complexities and changes. The present study Creating a sustainable competitive advantage for organizations through the implementation of knowledge management with the help of modern information technology. In fact, this study assesses the mediating role of modern information technology on the relationship between knowledge management and sustainable competitive advantage. To test the significance of the hypotheses, two critical value (CR and P) in Structural equation model was used. Based on the 5% significance level, the critical value must be greater than 1.96. According to the results, for all the research hypotheses, this value was more than 1.96 and the P value was less than 5%. It can be concluded that information technology and knowledge management have a positive and significant impact on the creation and development of a sustainable competitive advantage for organizations. It was also found that modern information technology an important mediating role on the relationship between knowledge management and sustainable competitive advantage.Hoy, los rápidos cambios ambientales, organizativos y tecnológicos han creado un entorno competitivo complejo para las organizaciones. La tecnología de la información es una herramienta y una estrategia para que las organizaciones interactúen con estas complejidades y cambios. El presente estudio evalúa el papel mediador de la tecnología de la información moderna en relación con la gestión del conocimiento y la ventaja competitiva sostenible. Para verificar las hipótesis, se utilizaron dos valores críticos (CR y P) sustentado en el modelo de ecuación estructural. Basado en el nivel de significancia del 5%, el valor crítico debe ser mayor que 1.96. De acuerdo, con los resultados, para todas las hipótesis de investigación, este valor fue más de 1.96 y el valor de P fue menor al 5%. Se puede concluir que la tecnología de la información y la gestión del conocimiento tienen un impacto positivo y significativo en la creación y el desarrollo de una ventaja competitiva sostenible para las organizaciones. Por último, se encontró que la tecnología de la información moderna es un importante papel mediador en la relación entre la gestión del conocimiento y la ventaja competitiva sostenible.Universidad Pablo de Olavid

THE RELATIONSHIP BETWEEN MANAGEMENT COMMITMENT TO SERVICE QUALITY AND ORGANIZATIONAL OUTPUTS CONSIDERING THE MEDIATING ROLE OF EFFECTIVE PARTICIPATION OF EMPLOYEES IN BANKING SERVICES

Nowadays, the competition to improve service quality is considered as a key strategic issue for organizations operating in the service sector. The purpose of the study was to measure the relationship between management commitment and quality of service with job satisfaction of employees and CS with service performance in the banks of Tehran. The results showed a significant and positive relationship between management commitment and effective participation of employees. Moreover, the results showed a positive and significant relationship between effective employee participation with job satisfaction of staff and CS with service performance. Therefore, according to the results of the study, it can generally be stated that the management commitment to the quality of services has a positive effect on the organizational outputs (employee satisfaction and CS from service performance) in the banks of Tehran province

The investigation of the mediating role of innovation and organizational intelligence on the relationship between knowledge management and financial performance of the organizations active in the e-banking industry

Knowledge management is essential for activities such as problem-solving, dynamic learning and decision making, and can improve organizational performance and in particular the financial performance of the organizations by enabling the organization to perform smarter. The main purpose of this study was to investigate the impact of knowledge management on the financial performance of the organizations considering the mediating role of innovation and organizational intelligence in the e-banking industry. The statistical population of the study consisted of senior executives of 31 public and private banks active in the e-banking industry of Iran (n=54). Library and field research (questionnaire) was used to collect research data. In this study, Kolmogorov-Smirnov and Spearman-Bartlett tests were used to analyze the data to determine the normality of the research data and to determine the adequacy of the sample size (using SPSS software). Then, structural equation modeling was used to analyze the conceptual model and to test the hypotheses (using Smart PLS software). The hypotheses test results showed that knowledge management has a positive and significant impact on the financial performance of the organizations active in the e-banking industry and the innovation and organizational intelligence influence the relationship between knowledge management and the financial performance of the organizations. Thus, the mediating role of these two variables (innovation and intelligence) was confirmed

Investigating the Effect of Implementing the Lean Six Sigma on Organizational Performance Based on the Mediating Role of Strategic Knowledge Management with Structural Equation Modeling Approach

The main purpose of this study was to investigate the effect of implementing the lean six sigma on organizational performance with the strategic knowledge management as mediating variable in private hospitals in Tehran- Iran. The research method was based on purpose of applied research and in terms of data collection and the analysis method was survey-correlation. The statistical population of this study were 51 private hospitals in Tehran. Questionnaires were used for data collection. Structural equation modeling was used to analyze the data. The results showed that the implementation of the lean six sigma does not have a positive and significant effect on organizational performance; however, it is effective on the strategic knowledge management. On the other hand, strategic knowledge management has a positive and significant effect on organizational performance. Moreover, the implementation of the lean six sigma has a positive effect on the organizational performance through the mediating variable of strategic knowledge management.  The research findings can be used to improve the Organizational Performance of Medical centers and private hospitals through the implementation of Lean Six Sigma.

Human resource development practices and organizational performance: Examining the mediating role of transformational leadership style

[EN] Human resource development practices focus on the specific goals of the organization, about what needs to be done and the change that needs to be applied. The most important and effective ways of human resource development are training and development, employee involvement and professional development. The employees of the organization pointed out. The main purpose of this study was to investigate the effect of using human resources practices on improving organizational performance with regard to the mediating role of transformational leadership style in the electricity industry in Iran. The present study was based on the purpose of an applied research and in terms of method was a descriptive-survey study. A questionnaire was used to collect research data. The statistical population of the present study consisted of senior and middle managers of companies under the Ministry of Energy that were active in the Iranian electricity industry. The number of these people was estimated at 883 in the initial study, and finally, using the Cochran's formula, 268 people were selected as the sample size. After collecting data through a questionnaire, data analysis was performed using structural equation modeling. The results showed that human resource development practices have a positive and significant effect on the organizational performance of the companies under study.Has an effective mediating role. Since transformational leadership style is one of the prerequisites for the development of service organizations, by applying this style of leadership in the organization, as well as implementing effective measures and practices such as training with individual development approach and employee participation, organizational performance can be improved.Shayegan, S.; Yavari, N.; Bazrkar, A. (2022). Human resource development practices and organizational performance: Examining the mediating role of transformational leadership style. WPOM-Working Papers on Operations Management. 13(2):64-85. https://doi.org/10.4995/wpom.17243OJS648513

IDENTIFYING AND SELECTING THE STRATEGIC PROCESS USING THE CROSS-EFFICIENCY APPROACH BASED ON SATISFACTION LEVEL AND EXTENDDED BALANCED SCORECARD

The strategy is a macro and strategic plan, and will only be implemented when it is defined in the form of various projects. In order to exploit the benefits of lean six sigma projects, these projects should be in line with the strategic goals of the organization. Organizations should select projects which are compatible with the organization overall goals and fulfill the strategic requirements of the organization. The purpose of this study is to identify the strategic process among the bank facility processes to use it in lean six sigma methodology in order to improve process performance and efficiency using a combination of cross-efficiency and extended balanced scorecard methods. In the first step, the criteria for selecting the strategic process were identified using the six measures of the balanced scorecard method. In the second step, after collecting information using the cross-efficiency model based on satisfaction level, the bank facility processes are ranked based on the efficiency score. The results show that the ranking of the processes under consideration is carried out without any interference, and one of the processes (process 3) is considered as the strategic process to use in the six sigma methodology