Diseño de un modelo de gestión gerencial integral adaptado para las grandes empresas del área metropolitana de Bucaramanga

132 Páginas.Un modelo de gestión debe posibilitarle a un gerente un marco de referencia que permita aplicar las mejores prácticas gerenciales existentes en el mercado basadas en parámetros claves y básicos sobre cómo direccionar estratégica y acertadamente una empresa o negocio; pretendemos a través de esta propuesta organizar un modelo que reúna las herramientas más relevantes aprendidas durante la especialización en “Gerencia Estratégica” que se ajuste a la situación propia de esta región y de cada empresa. Esta propuesta será de inmensa ayuda para la gerencia cuya preocupación se centra en lograr resultados económicos en el corto plazo y descuida temas estratégicos y de gestión; queremos sacar al gerente de tareas operativas y concentrarlo en formular y aplicar una estrategia ganadora

Corporate strategic plan for linking clients from Colombia and abroad for the Casa Mayor Gerontological Center

Los Centros Gerontológicos proveen al adulto mayor oportunidades de salud, bienestar y seguridad con el fin de mejorar su calidad de vida; manteniendo la autonomía personal, la independencia física e involucrando en todo el proceso a sus familiares y amigos. En este proyecto se hace una revisión de la situación del adulto mayor en el mundo, en Latinoamérica, en Colombia y en Bucaramanga, frente a la situación demográfica que muestra el crecimiento de la población adulta mayor; abordando sus principales causas, las políticas, los estudios y las estrategias que se han planteado para favorecer a este grupo etario que demanda una atención integral. El objetivo de la investigación es presentar a las directivas del Centro Gerontológico Casa Mayor ubicado en Bucaramanga, Santander, un Plan Estratégico que les facilite aumentar el número de residentes en las sedes de Ruitoque y Cabecera, utilizando la misma infraestructura física y organizacional e incrementando la eficiencia operativa lo mismo que su margen de utilidad y aprovechando su capacidad instalada. Es fundamental para el cumplimiento de los objetivos, continuar prestando un servicio integral, en un ambiente familiar, respetando la dignidad e intimidad de los residentes, con un trato sensible por parte del equipo humano que se encuentra a cargo de su cuidado. Las instalaciones están diseñadas para garantizar la seguridad de los adultos mayores y de sus familias. El Plan Estratégico se basa en una propuesta metodológica constituida por 10 herramientas: la aplicación de la matriz de selección de país y ciudad como mercado objetivo; la caracterización de los clientes y los requerimientos para el ingreso; la revisión a la estructura organizacional y de costos; la elaboración de los presupuestos para el año 2018 de acuerdo con la proyección de crecimiento considerando el ingreso de los nuevos huéspedes residentes; la matriz DOFA; el modelo de negocio CANVAS; la matriz ERIC, el plan de acción y el mapa estratégico. La combinación de los planteamientos cuenta con el aval del equipo de dirección en el Centro Gerontológico Casa Mayor. La aplicación en el plan estratégico de la estrategia de desarrollo de mercado con un alto enfoque en la segmentación permitirá atraer nuevos usuarios de Colombia y de Estados Unidos con un perfil determinado y con necesidades muy específicas que pueden ser atendidos con la propuesta de valor que ofrece la organización en la actualidad. Los beneficios logrados por la implementación de este plan se traducen en beneficios sociales que son transferidos a la comunidad del norte de la ciudad de Bucaramanga por la Fundación Albeiro Vargas y Ángeles Custodios, ya que, al aumentar el ingreso en el Centro Gerontológico Casa Mayor, se garantiza el cuidado y la atención de forma gratuita a más adultos mayores en condiciones de vulnerabilidad de esta zona de la ciudad, cumpliendo con el objeto social de la fundación.Instituto Tecnológico de Estudios Superiores de Monterrey ITESMIntroducción 15 Capítulo 1. Problema 18 1.1 Antecedentes del Problema 19 1.1.1 Aspectos demográficos. 19 1.1.2 Sobre el Centro Gerontológico Casa Mayor. 22 1.2 Problema de investigación 26 1.3 Objetivo General 28 1.3.1 Objetivos específicos. 28 1.4 Manejo de Supuestos 29 1.5 Justificación 30 1.6 Limitaciones y Delimitaciones 33 1.7 Definición de Términos 34 Capítulo 2. Marco Teórico 42 2.1 Gerontología 42 2.2 El Adulto Mayor en el Mundo 44 2.3 El adulto Mayor en América del Norte 47 2.4 El adulto Mayor en Latinoamérica 48 2.5 El Adulto Mayor en Colombia 52 2.6 El Adulto Mayor en Bucaramanga 55 2.7 Investigaciones Empíricas 57 2.8 Herramientas Estratégicas 59 Capítulo 3. Metodología de intervención para el diseño del plan estratégico 70 3.1 Método de Investigación 70 3.2 Instrumentos de recolección de datos 72 3.2.1. Encuesta de satisfacción. 72 3.2.2. Encuesta a clientes. 72 3.3 Herramientas utilizadas en el diseño del plan estratégico 73 3.3.1. Matriz de selección de países y matriz de selección de ciudades. 76 3.3.2. Caracterización de clientes. 78 3.3.3. Adaptación de la estructura organizacional. 79 3.3.4. Elaboración de presupuestos. 79 3.3.5. Matriz DOFA. 79 3.3.6. Modelos de negocios CANVAS. 80 3.3.7. Matriz ERIC. 81 3.3.8. Plan de acción. 82 3.3.9. Diseño mapa estratégico. 83 3.3.10. Validación del plan de acción 84 Capítulo 4. Resultados de la investigación 85 4.1 Matriz de Selección de Países y Matriz de Selección de Ciudades 85 4.1.2 Ciudad objetivo. 85 4.1.1 País objetivo. 92 4.2 Caracterización de clientes, proceso de decisión de compra y requisitos de ingreso 97 4.2.1 Requisitos para el ingreso a Casa Mayor. 100 4.2.2 Proceso de decisión de compra. 103 4.3 Estructura organizacional 104 4.4 Presupuesto de ingresos 2018 106 4.5 Matriz DOFA 108 4.6 Modelo de Negocios, CANVAS 114 4.7 Matriz ERIC 118 4.8 Plan de Acción 119 4.9 Mapa Estratégico 125 4.10 Validación del plan de acción 128 Capítulo 5. Conclusiones y Recomendaciones 129 5.1 Conclusiones 129 5.2 Recomendaciones 131 Bibliografía 134 ANEXOS 157MaestríaGerontological Centers provide the elderly with opportunities for health, well-being and security to improve their quality of life; maintaining personal autonomy, physical independence and involving family and friends throughout the process. This project is a review of the situation of the elderly in the world, in Latin America, Colombia and Bucaramanga, compared to the demographic situation that shows the growth of the older adult population; addressing its main causes, policies, studies and strategies that have been proposed to favor this age group that demands comprehensive attention. The objective of the research is to present to the directors of the Casa Mayor Gerontological Center located in Bucaramanga, Santander, a Strategic Plan that will facilitate them to increase the number of residents in the Ruitoque and Cabecera sites, using the same physical and organizational infrastructure and increasing the operating efficiency as well as its profit margin and taking advantage of its installed capacity. It is essential for the fulfillment of the objectives, to continue providing a comprehensive service, in a family environment, respecting the dignity and privacy of the residents, with a sensitive treatment by the human team that is in charge of their care. The facilities are designed to guarantee the safety of the elderly and their families. The Strategic Plan is based on a methodological proposal consisting of 10 tools: the application of the country and city selection matrix as the target market; the characterization of clients and the requirements for income; the review of the organizational structure and costs; the preparation of the budgets for the year 2018 according to the projection of growth considering the income of the new resident guests; the SWOT matrix; CANVAS business model; the ERIC matrix, the action plan and the strategic map. The combination of the proposals has the endorsement of the management team at the Casa Mayor Gerontological Center. The application in the strategic plan of the market development strategy with a high focus on segmentation will allow attracting new users from Colombia and the United States with a specific profile and with very specific needs that can be addressed with the value proposal offered the organization at present. The benefits obtained through the implementation of this plan translate into social benefits that are transferred to the community in the north of the city of Bucaramanga by the Foundation Albeiro Vargas and Ángeles Custodios, since, by increasing the income in the Casa Mayor Gerontological Center, the care and attention is guaranteed free of charge to more senior citizens in conditions of vulnerability in this area of the city, fulfilling the social purpose of the foundation.Modalidad Presencia

La magia de tus pensamientos : poesías & cuentos

Recopilación de poesías y cuentos realizados por aprendices del SENA de los programas de Mantenimiento de Motores Diesel, Técnico en Sistemas, Automatización Industrial, Electricidad Industrial, Diseño e Integración de Automatismos Mecatrónicos, Mantenimiento de Equipo Biomédico, Animación 3D, Manejo Ambiental, Diseño e integración de Automatismos Mecatrónicos y Mantenimiento mecatrónico automotriz, entre 2015 y 2017.Poesías 2018 -- Dándome tu vida / Brayan Orlando Jaimes Chaparro -- Tierra infinita / Christian Ricardo Caballero Villamizar -- Lamento a la tierra / Jeferson Alexis Montoya Moreno -- Conciencia por favor / Daniel Rincón -- Salvar un hogar llamado tierra / William Gamboa Arguello -- Planeta tierra / Iván Arley jurado -- Salvemos nuestro planeta / Jonathan David Silva -- Tierra bella / Martin Santiago -- Mi planeta / Fabián Moreno -- Generando conciencia / José Alberto Lizarazo -- Añoranza / Javier Casanova -- Sin tierra… / Gustavo Andrés Rodríguez Mendoza -- Planeta vivo y limpio / Yesid Serrano -- Palabras del destino / Osneider David Hernández Otalvaro -- Planeta tierra / Luis Fernando Isidro -- Medio ambiente / Yorgin David Hernández -- Prevenir / Brayan Mauricio Sanmiguel Luengas -- Nada será cómo antes / Jaime Andres Rodriguez Parrado -- Yo…Sol / Jonathan Bautista -- Lamento / Héctor Mauricio Parra Cuesta -- Nuestro hogar / Juan José Amaya -- Te agradecemos / Edwin Andrés Navarro Rozo, Anderson Cardozo Villamizar -- HErmoso milagro / Jhonatan Jaimes Solano -- El creador / Ana Rosa Hernández Santana -- Cuentos 2015 -- Juventud en la zona azul / Jeniffer Solano Ardila -- Los Ucayali y los Cubeo / Oscar Ivan Rueda Quintero -- Vientos de armonía / Ever Edinson Monsalve Salcedo -- El nacimiento de una nueva era / Carlos Leonardo Ardila Alvarado -- Luz de sueños / Hugo Andrés Álvarez -- Sol de medio día / Claudia Ramírez Guarín -- Cuentos 2016 -- Mucha verraquera mano / Héctor Josué Amado Sandoval -- El viaje de irse y nunca volver / Dayana Marcela Fuentes Duran -- “Santander es hermosa” / Kelly Tatiana Pabón Blanco -- Los valores del SENA / Ana Rosa Hernandez Santana -- La fuerza del espiritu y el deseo de cambiar / Pablo Andrés Capera Rodríguez -- SENA, paz y reconciliación / Adrián Benítez R., Rubén Darío Martínez -- Cuentos 2017 -- Cartas a un pasado / Angelita Delgado Pérez -- ¿Por qué así? ¿por qué tan blanco? ¿por qué no de otra manera? / Cristian Felipe Vargas Buenahora -- El gato pacho pacho, el gato más pacho de todos los pachos / Edwin Matajira García -- Freeland “el paraíso perdido” / Dámaso Antonio Morales Palacin -- Un mundo al revés / Fabio Eduardo Contreras Piñeresna91 página

Observation of γγ → ττ in proton-proton collisions and limits on the anomalous electromagnetic moments of the τ lepton

The production of a pair of τ leptons via photon–photon fusion, γγ → ττ, is observed for the f irst time in proton–proton collisions, with a significance of 5.3 standard deviations. This observation is based on a data set recorded with the CMS detector at the LHC at a center-of-mass energy of 13 TeV and corresponding to an integrated luminosity of 138 fb−1. Events with a pair of τ leptons produced via photon–photon fusion are selected by requiring them to be back-to-back in the azimuthal direction and to have a minimum number of charged hadrons associated with their production vertex. The τ leptons are reconstructed in their leptonic and hadronic decay modes. The measured fiducial cross section of γγ → ττ is σfid obs = 12.4+3.8 −3.1 fb. Constraints are set on the contributions to the anomalous magnetic moment (aτ) and electric dipole moments (dτ) of the τ lepton originating from potential effects of new physics on the γττ vertex: aτ = 0.0009+0.0032 −0.0031 and |dτ| < 2.9×10−17ecm (95% confidence level), consistent with the standard model

Industria 4.0: procesos y operaciones inteligentes en ingeniería química

Este libro compila 101 resúmenes de investigaciones clasificadas en las siguientes líneas temáticas, evidenciando que este nuevo paradigma muestra un panorama adaptable y flexible. Además de la fluidez entre la colaboración de seres humanos y máquinas, combinando el conocimiento conven­cional y esta revolución tecnológica que visiona en los datos un factor fundamental para garantizar la integridad de las operaciones, la vanguardia operativa y el aprovechamiento de las capacidades de la industria 4.0.This book compiles 101 research summaries classified in the following thematic lines, evidencing that this new paradigm shows an adaptable and flexible panorama. In addition to the fluidity between the collaboration of humans and machines, combining conventional knowledge and this technological revolution that sees data as a fundamental factor to guarantee the integrity of operations, the operational vanguard and the use of Industry 4.0 capabilities.Universidad EA

Efficacy and safety of the CVnCoV SARS-CoV-2 mRNA vaccine candidate in ten countries in Europe and Latin America (HERALD): a randomised, observer-blinded, placebo-controlled, phase 2b/3 trial

Background: Additional safe and efficacious vaccines are needed to control the COVID-19 pandemic. We aimed to analyse the efficacy and safety of the CVnCoV SARS-CoV-2 mRNA vaccine candidate. Methods: HERALD is a randomised, observer-blinded, placebo-controlled, phase 2b/3 clinical trial conducted in 47 centres in ten countries in Europe and Latin America. By use of an interactive web response system and stratification by country and age group (18–60 years and ≥61 years), adults with no history of virologically confirmed COVID-19 were randomly assigned (1:1) to receive intramuscularly either two 0·6 mL doses of CVnCoV containing 12 μg of mRNA or two 0·6 mL doses of 0·9% NaCl (placebo) on days 1 and 29. The primary efficacy endpoint was the occurrence of a first episode of virologically confirmed symptomatic COVID-19 of any severity and caused by any strain from 15 days after the second dose. For the primary endpoint, the trial was considered successful if the lower limit of the CI was greater than 30%. Key secondary endpoints were the occurrence of a first episode of virologically confirmed moderate-to-severe COVID-19, severe COVID-19, and COVID-19 of any severity by age group. Primary safety outcomes were solicited local and systemic adverse events within 7 days after each dose and unsolicited adverse events within 28 days after each dose in phase 2b participants, and serious adverse events and adverse events of special interest up to 1 year after the second dose in phase 2b and phase 3 participants. Here, we report data up to June 18, 2021. The study is registered at ClinicalTrials.gov, NCT04652102, and EudraCT, 2020–003998–22, and is ongoing. Findings: Between Dec 11, 2020, and April 12, 2021, 39 680 participants were enrolled and randomly assigned to receive either CVnCoV (n=19 846) or placebo (n=19 834), of whom 19 783 received at least one dose of CVnCoV and 19 746 received at least one dose of placebo. After a mean observation period of 48·2 days (SE 0·2), 83 cases of COVID-19 occurred in the CVnCoV group (n=12 851) in 1735·29 person-years and 145 cases occurred in the placebo group (n=12 211) in 1569·87 person-years, resulting in an overall vaccine efficacy against symptomatic COVID-19 of 48·2% (95·826% CI 31·0–61·4; p=0·016). Vaccine efficacy against moderate-to-severe COVID-19 was 70·7% (95% CI 42·5–86·1; CVnCoV 12 cases in 1735·29 person-years, placebo 37 cases in 1569·87 person-years). In participants aged 18–60 years, vaccine efficacy against symptomatic disease was 52·5% (95% CI 36·2–64·8; CVnCoV 71 cases in 1591·47 person-years, placebo, 136 cases in 1449·23 person-years). Too few cases occurred in participants aged 61 years or older (CVnCoV 12, placebo nine) to allow meaningful assessment of vaccine efficacy. Solicited adverse events, which were mostly systemic, were more common in CVnCoV recipients (1933 [96·5%] of 2003) than in placebo recipients (1344 [67·9%] of 1978), with 542 (27·1%) CVnCoV recipients and 61 (3·1%) placebo recipients reporting grade 3 solicited adverse events. The most frequently reported local reaction after any dose in the CVnCoV group was injection-site pain (1678 [83·6%] of 2007), with 22 grade 3 reactions, and the most frequently reported systematic reactions were fatigue (1603 [80·0%] of 2003) and headache (1541 [76·9%] of 2003). 82 (0·4%) of 19 783 CVnCoV recipients reported 100 serious adverse events and 66 (0·3%) of 19 746 placebo recipients reported 76 serious adverse events. Eight serious adverse events in five CVnCoV recipients and two serious adverse events in two placebo recipients were considered vaccination-related. None of the fatal serious adverse events reported (eight in the CVnCoV group and six in the placebo group) were considered to be related to study vaccination. Adverse events of special interest were reported for 38 (0·2%) participants in the CVnCoV group and 31 (0·2%) participants in the placebo group. These events were considered to be related to the trial vaccine for 14 (<0·1%) participants in the CVnCoV group and for five (<0·1%) participants in the placebo group. Interpretation: CVnCoV was efficacious in the prevention of COVID-19 of any severity and had an acceptable safety profile. Taking into account the changing environment, including the emergence of SARS-CoV-2 variants, and timelines for further development, the decision has been made to cease activities on the CVnCoV candidate and to focus efforts on the development of next-generation vaccine candidates. Funding: German Federal Ministry of Education and Research and CureVac

Operation and performance of the CMS silicon strip tracker with proton-proton collisions at the CERN LHC

Salient aspects of the commissioning, calibration, and performance of the CMS silicon strip tracker are discussed, drawing on experience during operation with proton-proton collisions delivered by the CERN LHC. The data were obtained with a variety of luminosities. The operating temperature of the strip tracker was changed several times during this period and results are shown as a function of temperature in several cases. Details of the system performance are presented, including occupancy, signal-to-noise ratio, Lorentz angle, and single-hit spatial resolution. Saturation effects in the APV25 readout chip preamplifier observed during early Run 2 are presented, showing the effect on various observables and the subsequent remedy. Studies of radiation effects on the strip tracker are presented both for the optical readout links and the silicon sensors. The observed effects are compared to simulation, where available, and they generally agree well with expectations

Determination of the spin and parity of all-charm tetraquarks

The traditional quark model accounts for the existence of baryons, such as protons and neutrons, which consist of three quarks, as well as mesons, composed of a quark-antiquark pair. Only recently has substantial evidence started to accumulate for exotic states composed of four or five quarks and antiquarks. The exact nature of their internal structure remains uncertain. This paper reports the first measurement of quantum numbers of the recently discovered family of three all-charm tetraquarks, using data collected by the CMS experiment at the Large Hadron Collider from 2016 to 2018. The angular analysis techniques developed for the discovery and characterization of the Higgs boson have been applied to the new exotic states. The quantum numbers for parity $P$ and charge conjugation $C$ symmetries are found to be +1. The spin $J$ of these exotic states is consistent with 2$\hbar$, while 0$\hbar$ and 1$\hbar$ are excluded at 95% and 99% confidence level, respectively. The $J^{PC}=2^{++}$ assignment implies particular configurations of constituent spins and orbital angular momenta, which constrain the possible internal structure of these tetraquarks

Search for b hadron decays to long-lived particles in the CMS endcap muon detectors

A search for long-lived particles originating from the decay of b hadrons produced in proton-proton collisions with a center-of-mass energy of 13 TeV at the LHC is presented. The analysis is performed on a data set recorded in 2018, corresponding to an integrated luminosity of 41.6 fb$^{-1}$. Interactions of the long-lived particles in the CMS endcap muon system would create hadronic or electromagnetic showers, producing clusters of detector hits. Selected events contain at least one such high-multiplicity cluster in the muon endcaps and require the presence of a displaced muon. The most stringent upper limits to date on the branching fraction $\mathcal{B}$(B $\to$ K$Φ$), where the long-lived particle $Φ$ decays to a pair of hadrons, are obtained for $Φ$ masses of 0.3$-$3.0 GeV and $Φ$ mean proper decay lengths in the range of 1$-$500 cm