The learning dimension of digital transformation: Transforming with learning patterns

The road towards a digital organization is partly technical but also about the skills and mindset of the personnel of the company. As the technological base for digitalization is fairly straightforward, the ways of supporting change in people are not evolving as rapidly. This paper suggests an approach to continue learning in an organization, based on concepts around pedagogical theory, learning patterns. This theoretical framework is transferred into a business setting, and the consequences are discussed from the digitalization perspective

Perspectives on the Support of Knowledge Work

This report discusses information systems as support systems for knowledge workers. A case is presented discussing the introduction of two types of information systems into an organisation as support for knowledge workers. The case is interpreted using a set of theories from knowledge theory and the area of knowledge management. The aim of this report is to give empirical input to the understanding of the conditions of knowledge work and information systems. An interpretative framework is presented consisting of a set of perspectives on knowledge work and the use of information systems

Exploring learning in Patient-centered care

This paper consists of investigations into a strategic planning framework for information systems in support ofpatient-centered care (PCC) processes. The planning perspective that underpins the research includes learningtheories, organizational learning and knowledge management in general. A brief review of current PCC goalsand perspectives is used as a starting point for an investigation of PCC activities and support system. Theexamples of existing PCC activities are organized as a learning process and presented in a framework. Sevenmain points of framework includes: 1. Patient understanding and personal knowledge of his/her health situation.2. Facts/information gathering, about the condition that the patient is in. 3. Planning/Formulation of alternatives,based on facts, possible paths of action is planned. 4. Decision-making, including weighing alternatives andchoosing actions. 5. Taking action, performing what has been decided on. 6. Evaluation and record-keeping. 7.Patient interaction with health, either face-to-face experience or supported by technology

Establishing new consulting services in health care organizations: an ANT analysis of patient-centred care

A recent trend in health care is patient-centred e-health, but are health care organizations ready to cope with that change? Changes at the patient level are one aspect but there is a need for reshaping the organization of health care. There is a need to focus much more on prevention care, helping patients to cope and become better self-managers, focusing on the patient process, working together and empowering patients. The aim of this paper is to gain a better understanding of the lack of sustainability over time in two patient-centred care (PCC) projects by using actor network theory (ANT) as an analytical framework. We use case studies from heart fibrillation and heart failure care organization in a Swedish county council. The cases concern initiatives to achieve better interactions for these patients and organize care to become more patient-centred. Both initiatives have now been partly abandoned in the organization, although research and guidelines recommend such care organizations. The analysis of the different actors dominating the translation process towards a PCC network and the way they come together in networks reveal that this is a time-consuming process, taking place long after the initial training and PCC implementation activities. We discuss the temporality of stability, the reversible process with chimerical enrolments and how a complex and changing environment demands constant re-problematization of PCC. We also include how the understanding of the translation and negotiation process can influence decisions on allocating sufficient time and resources to the process. We shed light on the importance of understanding and managing the organizational change in a PCC project and thus also of when to implement patient-centred e-health solutions

Strategic Planning of Knowledge Management Systems : A Problem Exploration Approach

Knowledge management (KM) is focused on the problems and opportunities of using organizational knowledge as a resource. Information systems that are used to support KM processes are called knowledge management systems (KMS). A KMS is distinguished from any information system by the organizational processes that it supports, that is, creation, capture, storage and dissemination of competences and knowledge. The research area can be summarized as: “Perspectives and frameworks for the strategic planning of knowledge management systems, i.e. information systems for the support of organizational knowledge processes”. We approach the problem area from a strategic point of view, assuming that the problems of the area are based on a socio-technical dimension and that a multiple-paradigm approach is necessary for dealing with the problems of the various KM areas. The research strategy applied to achieve this is interpretative case studies. A number of case studies are used for exploring KM planning areas, developing frameworks for planning and testing the resulting approach. The empirical material consists of three main case studies, together with a number of secondary cases by other writers in the KM field. The outcome of the research is a planning approach, which is given the name: “The problem exploration approach”. The approach is intended for the generation of ideas of possible systems, as a strategic part of knowledge management systems planning. The purpose of the planning approach is to support the creation of a portfolio of KMS. A KMS portfolio is a structured set of information systems that could be developed for an organizational unit. The approach consists of five planning frameworks, all targeting different aspects of an organization. “The problem exploration approach” and its development process are then examined for more general insights into the subject of strategic KM planning. As an outcome of this examination a 12-point program for balancing a planning approach is presented

A Multi-Dimensional Knowledge Management Systems Planning Approach

The paper presents a strategic planning approach for knowledge management systems. This research approaches the problem of failing KMS's by focusing on the planning phase. The result can be summarised as a set of frameworks for the strategic planning of knowledge management systems, i.e. information systems for the support of organisational knowledge processes. The approach is built on a broad set of theory, which has been used to discuss issues in KM/KMS from very broad perspectives. We approach the problem area from a strategic point of view, assuming that the problems of the area are based on a socio-technical dimension and that a multiple-paradigm approach is necessary for dealing with the problems of the various KM areas.Knowledge management, strategic planning method

A Framework for Strategic Balancing of Knowledge Management Initiatives

Enterprises need to understand the impact of different types of knowledge management (KM) approaches on business strategy, and how they interact with other types of initiatives to produce synergistic effects. The hypothesis of this paper is that a model based on the balanced scorecard approach (BSC) can be used to balance the diverse set of KM approaches that are described in the KM literature. A literature study has been carried out connecting general examples of BSC objectives to KM approaches and applications. The resulting framework indicates that each of the major aspects of KM has its place in the BSC model, and thus has a role in the success of the company from a strategic viewpoint. A KM strategy according to this perspective should articulate how a company intends to strike a balance between different KM approaches. Contributions of the framework to related theory are discussed and illustrated by using a rich case from literature

Surfing the wave : organizational learning and wikis

This paper investigates driving forces and hinders for collaborative knowledge creation, and the influence of IT-support technologies. We look at the use of wikis in learning in situation and the problems and possibilities for support of learning processes. The focus is on organizational learning, however not many reports are to be found on this topic. To gain some initiating insight into how to support organizational learning we look at some evidence from education. An overview from past studies and some evidence from our own use of wikis are used as a base for suggestion for the possibilities of wikis. Some important problems to be addressed before launching a corporate wiki include are discussed

Taking Adaptable Co-design Action : Flexible Learning Between Health Experts, End-Users and Technology Experts in the Early Stage of eHealth Design

Co-design, as a way of integrating users’perspectives and technical possibilities, has been subject to amultitude of interpretations. To facilitate the development ofpatient-empowerment services, co-design is a central approachneeded to ensure high acceptance among users. In thisresearch, we offer a flexible co-design approach by building onadaptive and continuous planning based on sets of co-designactions directed towards participants’ mutual learning. Theresearch is based on the experiences of a co-design processwithin the area of eHealth, specifically the fall prevention area,as a special case of self-training systems and self-managementsystems. The project team comprises a variety of membergroups, including the elderly, technical developers, businessdevelopers, methods experts and project management. The keysuccess factor was identified among the persons of the differentgroups as achieving possibilities for learning. To make learningprocesses requires adaptability and flexibility in interactingdifferent planning actions in order to balance both the need fortechnology development and the understanding of users’needs.FRONT-VL, From empowerment to Viable LivingDISA eHealt