Scenario-based requirements elicitation for user-centric explainable AI

Explainable Artificial Intelligence (XAI) develops technical explanation methods and enable interpretability for human stakeholders on why Artificial Intelligence (AI) and machine learning (ML) models provide certain predictions. However, the trust of those stakeholders into AI models and explanations is still an issue, especially domain experts, who are knowledgeable about their domain but not AI inner workings. Social and user-centric XAI research states it is essential to understand the stakeholder’s requirements to provide explanations tailored to their needs, and enhance their trust in working with AI models. Scenario-based design and requirements elicitation can help bridge the gap between social and operational aspects of a stakeholder early before the adoption of information systems and identify its real problem and practices generating user requirements. Nevertheless, it is still rarely explored the adoption of scenarios in XAI, especially in the domain of fraud detection to supporting experts who are about to work with AI models. We demonstrate the usage of scenario-based requirements elicitation for XAI in a fraud detection context, and develop scenarios derived with experts in banking fraud. We discuss how those scenarios can be adopted to identify user or expert requirements for appropriate explanations in his daily operations and to make decisions on reviewing fraudulent cases in banking. The generalizability of the scenarios for further adoption is validated through a systematic literature review in domains of XAI and visual analytics for fraud detection

HardVis: Visual Analytics to Handle Instance Hardness Using Undersampling and Oversampling Techniques

Despite the tremendous advances in machine learning (ML), training with imbalanced data still poses challenges in many real-world applications. Among a series of diverse techniques to solve this problem, sampling algorithms are regarded as an efficient solution. However, the problem is more fundamental, with many works emphasizing the importance of instance hardness. This issue refers to the significance of managing unsafe or potentially noisy instances that are more likely to be misclassified and serve as the root cause of poor classification performance. This paper introduces HardVis, a visual analytics system designed to handle instance hardness mainly in imbalanced classification scenarios. Our proposed system assists users in visually comparing different distributions of data types, selecting types of instances based on local characteristics that will later be affected by the active sampling method, and validating which suggestions from undersampling or oversampling techniques are beneficial for the ML model. Additionally, rather than uniformly undersampling/oversampling a specific class, we allow users to find and sample easy and difficult to classify training instances from all classes. Users can explore subsets of data from different perspectives to decide all those parameters, while HardVis keeps track of their steps and evaluates the model's predictive performance in a test set separately. The end result is a well-balanced data set that boosts the predictive power of the ML model. The efficacy and effectiveness of HardVis are demonstrated with a hypothetical usage scenario and a use case. Finally, we also look at how useful our system is based on feedback we received from ML experts

HardVis: Visual Analytics to Handle Instance Hardness Using Undersampling and Oversampling Techniques

Despite the tremendous advances in machine learning (ML), training with imbalanced data still poses challenges in many real-world applications. Among a series of diverse techniques to solve this problem, sampling algorithms are regarded as an efficient solution. However, the problem is more fundamental, with many works emphasizing the importance of instance hardness. This issue refers to the significance of managing unsafe or potentially noisy instances that are more likely to be misclassified and serve as the root cause of poor classification performance. This paper introduces HardVis, a visual analytics system designed to handle instance hardness mainly in imbalanced classification scenarios. Our proposed system assists users in visually comparing different distributions of data types, selecting types of instances based on local characteristics that will later be affected by the active sampling method, and validating which suggestions from undersampling or oversampling techniques are beneficial for the ML model. Additionally, rather than uniformly undersampling/oversampling a specific class, we allow users to find and sample easy and difficult to classify training instances from all classes. Users can explore subsets of data from different perspectives to decide all those parameters, while HardVis keeps track of their steps and evaluates the model's predictive performance in a test set separately. The end result is a well-balanced data set that boosts the predictive power of the ML model. The efficacy and effectiveness of HardVis are demonstrated with a hypothetical usage scenario and a use case. Finally, we also look at how useful our system is based on feedback we received from ML experts

HardVis: Visual Analytics to Handle Instance Hardness Using Undersampling and Oversampling Techniques

Despite the tremendous advances in machine learning (ML), training with imbalanced data still poses challenges in many real-world applications. Among a series of diverse techniques to solve this problem, sampling algorithms are regarded as an efficient solution. However, the problem is more fundamental, with many works emphasizing the importance of instance hardness. This issue refers to the significance of managing unsafe or potentially noisy instances that are more likely to be misclassified and serve as the root cause of poor classification performance.This paper introduces HardVis, a visual analytics system designed to handle instance hardness mainly in imbalanced classification scenarios. Our proposed system assists users in visually comparing different distributions of data types, selecting types of instances based on local characteristics that will later be affected by the active sampling method, and validating which suggestions from undersampling or oversampling techniques are beneficial for the ML model. Additionally, rather than uniformly undersampling/oversampling a specific class, we allow users to find and sample easy and difficult to classify training instances from all classes. Users can explore subsets of data from different perspectives to decide all those parameters, while HardVis keeps track of their steps and evaluates the models predictive performance in a test set separately. The end result is a well-balanced data set that boosts the predictive power of the ML model. The efficacy and effectiveness of HardVis are demonstrated with a hypothetical usage scenario and a use case. Finally, we also look at how useful our system is based on feedback we received from ML experts

StanceVis Prime: visual analysis of sentiment and stance in social media texts

Text visualization and visual text analytics methods have been successfully applied for various tasks related to the analysis of individual text documents and large document collections such as summarization of main topics or identification of events in discourse. Visualization of sentiments and emotions detected in textual data has also become an important topic of interest, especially with regard to the data originating from social media. Despite the growing interest for this topic, the research problem related to detecting and visualizing various stances, such as rudeness or uncertainty, has not been adequately addressed by existing approaches. The challenges associated with this problem include development of the underlying computational methods and visualization of the corresponding multi-label stance classification results. In this paper, we describe our work on a visual analytics platform, called StanceVis Prime, which has been designed for the analysis of sentiment and stance in temporal text data from various social media data sources. The use case scenarios intended for StanceVis Prime include social media monitoring and research in sociolinguistics. The design was motivated by the requirements of collaborating domain experts in linguistics as part of a larger research project on stance analysis. Our approach involves consuming documents from several text stream sources and applying sentiment and stance classification, resulting in multiple data series associated with source texts. StanceVis Prime provides the end users with an overview of similarities between the data series based on dynamic time warping analysis, as well as detailed visualizations of data series values. Users can also retrieve and conduct both distant and close reading of the documents corresponding to the data series. We demonstrate our approach with case studies involving political targets of interest and several social media data sources and report preliminary user feedback received from a domain expert