Technology Expertise Alone is not Enough: Toward a Conceptualization of the Purposive Indirect Social Influence Behavior of IT Professionals

This paper proposes a behavioral construct called Purposive Indirect Social Influence (PISI) and its conceptual framework to examine a particular subordinate-supervisor influence behavior of IT professionals in the workplace. This article answers two questions (1) Why and how do IT professionals engage in PISI attempts? (2) What are personal and organizational benefits of PISI activities? This study postulates that (a) PISI is a response to cultural, social, organizational, and professional constraints and limitations, which IT professionals are subject to, and (b) PISI helps improve perceived performance, alleviate job stresses, defuse workplace tensions, increase social capital, and strengthen social effectiveness on both intra and extra organizational relationships

Pengaruh Work Exhaustion Terhadap Keinginan Berpindah: Studi Pada Tenaga Kerja IT Di Indonesia

This research aimed to examine the correlation between work factors (work overload, role conflict, role ambiguity, job autonomy and fairness of reward) and work exhaustion in IT professionals. This research is done with premise that the higher work exhaustion, the higher the intention to leave. The questionnaires distribute on website for two months and IT professionals in Indonesia as the respondent. Regression analysis is used to examine the hypothesis. The results showed that role ambiguity and role conflict significantly related to work exhaustion. Work exhaustion also found significantly related to intention to leave. Furthermore, role conflict is found as the dominant antecedent of work exhaustion. Finally, this research suggest some important managerial to HR manager such as the urgency to design a clear job description and manage the workload in IT professionals

How IT Consumerization Affects the Stress Level at Work: A Public Sector Case Study

IT consumerization refers to the adoption of consumer technologies in an enterprise context and is becoming increasingly important in both research and practice. While there are often positive effects attributed with the trend, e.g. with respect to increased performance or motivation, not much attention has yet been given to the effects it has on stress of employees. In order to close this research gap, we conduct a qualitative single case study in the public sector. We derive four major stressors that are related to IT consumerization, i.e. 1) increased reachability, 2) lack of competence, 3) workflow changes, and 4) system redundancies. These stressors are discussed with respect to related theory concepts in IS. Moreover, they are used to derive recommendations for practitioners with respect to policy development and communication. Our paper contributes to the recent discussion on theoretical implications of IT consumerization effects

Validating the Technostress Instrument using a Sample of Chinese Knowledge Workers

Today, the phenomenon of technostress is both pervasive and global. Nevertheless, research efforts, especially empirical and cross culture studies, in this domain have been very limited. In addition, lack of consistency in the technostress measure found in existing literature made it difficult to build a unified body of knowledge of technostress. Using a sample of 221 Chinese knowledge workers, this study cross-validated and refined the technostress measure developed by Tarafdar et al. (2007). It was found that the instrument offered high validity and reliability after some respecification in the Chinese context. Technostress experienced by Chinese knowledge workers was investigated and compared to that of US workers. The influence of individual and organizational characteristics on technostress was also examined

Newcomers' Stress and its Effects on Well-Being during an IT Organization's Socialization Process

Previous research in other fields has shown an increasing interest in understanding newcomers’ stress and its impact on professionals’ well-being. However, we still have a limited understanding of newcomers’ stress and its emotional, behavioral, and psychological effects in the information technology organization (IT) and information system (IS) development contexts. Moreover, the newcomers’ socialization process into IT work or/ and organizations remains unexplored in the IS field. We conducted a qualitative and longitudinal case study (pre-COVID-19) that helped us understand newcomers’ stress from IS project work, and how its consequences emerge during their socialization process. We provided information in response to the call for more understanding of newcomers’ stress elements in the IT organization and IS project context. It is important to understand different stress elements and their consequences because these elements impact individuals’ attitudes, behaviors, job performance, and health among other things

The Influence of Demands and Resources on Emotional Exhaustion with the Information Systems Profession

Using the Job Demands-Resources Model of Burnout as an organizing framework, this study examines multiple models of the antecedents of emotional exhaustion with the profession among IS workers via a new structural equation modeling software, WarpPLS. Data were analyzed from 293 IS professionals representing various industries across the United States. This study provides empirical evidence regarding the mediating role of the demands of the profession and the considerable influence of affective connections to the profession (i.e., career-family conflict, psychological contract violation and connection to the profession) on emotional exhaustion with the IS profession. These findings highlight the importance of understanding how complex relationships influence emotional exhaustion with the profession. Researchers interested in the causes of burnout in IS professionals may want to focus on further exploring the affective connections to the profession as they were found to be key factors directly and indirectly influencing emotional exhaustion with the profession

The Mediating-Moderating Effects of Job Stress and Organizational Support on the Relationship Between Job Demands Resources and Nurses' Job Performance in Saudi Public Hospitals

This study examined the determinants of nurses’ job performance in public hospitals in Saudi Arabia. Specifically, the objectives were: (1) to identify the job performance level of nurses in Saudi Arabia; (2) to examine the relationship between job demands and resources, and nurses’ performance; (3) to investigate the effect of job stress as a mediating variable on the relationship between job demands and resources, and nurses’ performance; and (4) to determine the moderating effect of organizational support on the relationship between job stress and nurses’ performance. The study utilized a survey method and questionnaires which were distributed to a sample of 1,443 nurses at nine hospitals. Several statistical techniques were used including reliability, factor analysis, bivariate correlation analyses, multiple regression, and hierarchical regression analyses. The study found the level of nurses’ job performance to be moderate. Also the study found direct significant relationships among the tested job demands and job resources variables with nurses’ job performance. Moreover, the study found partial support for the role of job stress as a mediator in the relationship between job demands and resources (JD-R) and nurses’ job performance. Job stress mediated the relationship between the job demands resources variables (except job security) and two dimensions of job contextual performance (compliance and volunteering for additional duties). In addition, the study found that organizational support moderated the relationship between job stress and all dimensions of nurses’ job task performance (i.e. provision of information, coordination, provision of support and technical care), and two dimensions of nurses’ job contextual performance (i.e. interpersonal support and volunteering for additional duties). Contributions, limitations, and implications of the study are also discussed

What and Why of Technostress: Technology Antecedents and Implications

The Bureau of Labor Statistics (2002) reports that, on average, individuals worked seven hours per week from home in addition to regular work hours. This is made possible by advances in information and communication technologies (ICTs). While the increasing workload is not unusual, it has been related to stress, including the relatively new phenomenon of stress induced by technologies (technostress). Academic literature, popular press and anecdotal evidence suggest that ICTs are responsible for increased stress levels in individuals. However, it is not very clear as to how or why ICTs create stress. Prior research on technostress has been largely descriptive. As ICTs become ubiquitous, their stressful impact can be felt at all levels of an organization. Stress related health costs are increasing dramatically and there is evidence of decreased productivity in stressed individuals (Chilton et al., 2005; Cooper et al., 2001; Jex, 1998). So, organizations have incentives to better understand stressful situations at workplace. Based on the literature from management information systems, psychology, organizational behavior, and occupational stress, a model of technostress is developed to address the question of \u27how and why information and communication technologies enable stress in individuals\u27. Person-Environment fit model (Edwards, 1996) is used as a theoretical lens to explain technostress. The research model proposes that certain technology characteristics exacerbate stressors identified in occupational stress literature leading to the manifestation of stress, referred to as strain. Specifically, technology characteristics - usability (usefulness, complexity, and reliability), intrusive (presenteeism, anonymity), and dynamic (pace of change) are proposed to be related to stressors (work overload, role ambiguity, invasion of privacy, work-home conflict, and job insecurity). Survey design methodology is used to test the proposed research model. Field data for 692 working professionals was obtained from a market research firm (Zoomerang®). In general, the results from structural equation modeling supported the hypotheses from the model. The results suggest that technostress is prevalent (and a significant predictor of overall job strain). Specifically, work overload and role ambiguity are found to be the two most dominant stressors, whereas intrusive technology characteristics are found to be the dominant predictors of stressors. The results from this study have implications for both research and practice. It opens up new avenues for research by showing that ICTs are a source of stress - thereby addressing calls to understand the stressful impacts of ICTs (Nelson, 1990; Weber, 2004). To our knowledge, it is the first empirical study to address the phenomenon of technostress that is theoretically grounded in stress research. The implications of present research to other research streams such as resistance to technologies, value of technology investments are also highlighted. Based on research findings, this research proposes certain recommendations that can influence managerial action. Foremost among these, it brings attention to presence of technostress in organizations and also provides a framework which can be used to assess the extent to which technostress is prevalent