A GAMIFICATION FRAMEWORK FOR CUSTOMER ENGAGEMENT AND SUSTAINABLE WATER USAGE PROMOTION

The recent advent of smart meters to increase the effectiveness of urban Water Demand Management Strategies (WDM) has allowed water utilities to gather quasi real-time consumption data to monitor the network status and load and useful to develop models of consumers' behavior. At the same time, the consumption information can warn users about their habits in a fine-grained way. In principle, the feedback alone could stimulate increased awareness on water usage, but the motivations and individual attitudes of consumers are mostly hidden. Moreover, the same sustainable behavior should be incentivized also for households in which smart metering solutions are not present, but for which data gathering becomes a challenge. Modifying users' behavior by means of software is a tough task, due to the difficulty in designing an effective application able to maintain the behavioral changes in the long term. Gamification, the use of game design techniques and game mechanics to enhance traditional applications and drive behaviors of its users, has been proven successful in tackling with the problem. In this work, we propose a gamified application to enhance users' participation and data gathering in a real WDM scenario, by describing the designing principles and the architecture of the envisioned solution. An integrated approach exploiting both board and digital games to incentivize users to submit meaningful data for water utilities and change their long-term behavior is also detailed. The work is part of the SmartH2O project, which aims at creating an ICT platform to raise customers' awareness about their consumption and pursue water savings in the residential sector

Usability Inspection in Model-Driven Web Development: Empirical Validation in WebML

There is a lack of empirically validated usability evaluation methods that can be applied to models in model-driven Web development. Evaluation of these models allows an early detection of usability problems perceived by the end-user. This motivated us to propose WUEP, a usability inspection method which can be integrated into different model-driven Web development processes. We previously demonstrated how WUEP can effectively be used when following the Object-Oriented Hypermedia method. In order to provide evidences about WUEP’s generalizability, this paper presents the operationalization and empirical validation of WUEP into another well-known method: WebML. The effectiveness, efficiency, perceived ease of use, and satisfaction of WUEP were evaluated in comparison to Heuristic Evaluation (HE) from the viewpoint of novice inspectors. The results show that WUEP was more effective and efficient than HE when detecting usability problems on models. Also, inspectors were satisfied when applying WUEP, and found it easier to use than HE.Fernández Martínez, A.; Abrahao Gonzales, SM.; Insfrán Pelozo, CE.; Matera, M. (2013). Usability Inspection in Model-Driven Web Development: Empirical Validation in WebML. Lecture Notes in Computer Science. 8107:740-756. doi:10.1007/978-3-642-41533-3_457407568107Abrahão, S., Iborra, E., Vanderdonckt, J.: Usability Evaluation of User Interfaces Generated with a Model-Driven Architecture Tool. In: Maturing Usability: Quality in Software, Interaction and Value, pp. 3–32. Springer (2007)Atterer, R., Schmidt, A.: Adding Usability to Web Engineering Models and Tools. In: Lowe, D.G., Gaedke, M. (eds.) ICWE 2005. LNCS, vol. 3579, pp. 36–41. Springer, Heidelberg (2005)Basili, V., Rombach, H.: The TAME Project: Towards Improvement-Oriented Software Environments. IEEE Transactions on Software Engineering 14(6), 758–773 (1988)Briand, L., Labiche, Y., Di Penta, M., Yan-Bondoc, H.: An experimental investigation of formality in UML-based development. IEEE TSE 31(10), 833–849 (2005)Carifio, J., Perla, R.: Ten Common Misunderstandings, Misconceptions, Persistent Myths and Urban Legends about Likert Scales and Likert Response Formats and their Antidotes. Journal of Social Sciences 3(3), 106–116 (2007)Ceri, S., Fraternali, P., Bongio, A.: Web modeling language (WebML): a modeling language for designing Web sites. In: 9th International World Wide Web Conference, pp. 137–157 (2000)Ceri, S., Fraternali, P., Acerbis, R., Bongio, A., Butti, S., Ciapessoni, F., Conserva, C., Elli, R., Greppi, C., Tagliasacchi, M., Toffetti, G.: Architectural issues and solutions in the development of data-intensive Web applications. In: Proceedings of the 1st Biennial Conference on Innovative Data Systems Research, Asilomar, CA (2003)Conte, T., Massollar, J., Mendes, E., Travassos, G.H.: Usability Evaluation Based on Web Design Perspectives. In: Proceedings of the International Symposium on Empirical Software Engineering and Measurement (ESEM 2007), pp. 146–155 (2007)Fernandez, A., Insfran, E., Abrahão, S.: Usability evaluation methods for the Web: a systematic mapping study. Information and Software Technology 53, 789–817 (2011)Fernandez, A., Abrahão, S., Insfran, E.: A Web usability evaluation process for model-driven Web development. In: Mouratidis, H., Rolland, C. (eds.) CAiSE 2011. LNCS, vol. 6741, pp. 108–122. Springer, Heidelberg (2011)Fernandez, A., Abrahão, S., Insfran, E., Matera, M.: Further Analysis on the Validation of a Usability Inspection Method for Model-Driven Web Development. In: 6th International Symposium on Empirical Software Engineering and Measurement (ESEM 2012), pp. 153–156 (2012)Fernandez, A., Abrahão, S., Insfran, E.: Empirical Validation of a Usability Inspection Method for Model-Driven Web Development. Journal of Systems and Software 86, 161–186 (2013)Fraternali, P., Matera, M., Maurino, A.: WQA: an XSL Framework for Analyzing the Quality of Web Applications. In: Proceedings of IWWOST 2002 - ECOOP 2002 Workshop, Malaga, Spain (2002)Hornbæk, K.: Dogmas in the assessment of usability evaluation methods. Behaviour & Information Technology 29(1), 97–111 (2010)Hwang, W., Salvendy, G.: Number of people required for usability evaluation: the 10±2 rule. Communications of the ACM 53(5), 130–113 (2010)International Organization for Standardization: ISO/IEC 25000, Software Engineering – Software Product Quality Requirements and Evaluation (SQuaRE) – Guide to SQuaRE (2005)Juristo, N., Moreno, A.M.: Basics of Software Engineering Experimentation. Kluwer Academic Publishers (2001)Juristo, N., Moreno, A., Sanchez-Segura, M.I.: Guidelines for eliciting usability functionalities. IEEE Transactions on Software Engineering 33(11), 744–758 (2007)Matera, M., Costabile, M.F., Garzotto, F., Paolini, P.: SUE inspection: an effective method for systematic usability evaluation of hypermedia. IEEE Transactions on Systems, Man, and Cybernetics, Part A 32(1), 93–103 (2002)Matera, M., Rizzo, F., Carughi, G.: Web Usability: Principles and Evaluation Methods. In: Web Engineering, pp. 143–180. Springer (2006)Maxwell, K.: Applied Statistics for Software Managers. Software Quality Institute Series. Prentice Hall (2002)Molina, F., Toval, A.: Integrating usability requirements that can be evaluated in design time into Model Driven Engineering of Web Information Systems. Advances in Engineering Software 40(12), 1306–1317 (2009)Moreno, N., Vallecillo, A.: Towards interoperable Web engineering methods. Journal of the American Society for Information Science and Technolog 59(7), 1073–1092 (2008)Neuwirth, C.M., Regli, S.H.: IEEE Internet Computing Special Issue on Usability and the Web 6(2) (2002)Nielsen, J.: Heuristic evaluation. In: Usability Inspection Methods. John Wiley & Sons, NY (1994)Offutt, J.: Quality attributes of Web software applications. IEEE Software: Special Issue on Software Engineering of Internet Software, 25–32 (2002)Panach, I., Condori, N., Valverde, F., Aquino, N., Pastor, O.: Understandability measurement in an early usability evaluation for MDD. In: International Symposium on Empirical Software Engineering (ESEM 2008), pp. 354–356 (2008)Webratio. Success stories, Online article, http://www.webratio.com/portal/content/en/success-storiesWohlin, C., Runeson, P., Host, M., Ohlsson, M.C., Regnell, B., Weslen, A.: Experimentation in Software Engineering - An Introduction. Kluwer (2000

From mockups to user interface models: An extensible model driven approach

Sketching web applications with mockup tools is a common practice that improves the process of elicitation and validation of requirements in web applications. However, mockups are used as a "quick and dirty" way of gathering requirements, thus discarded before development. As a consequence, concepts captured in them are usually lost in the manual transformation between mockups and the final user interface. In this paper we present a model-driven approach that overcomes this problem by importing mockups and then transforming them into a technology-dependent model. Development then begins from the imported version of the mockups.Publicado en Lecture Notes in Computer Science book series (LNCS, vol. 6385).Facultad de Informátic

Techniques and Tools for Web Requirements in NDT, UWE and WebML

Requirements Engineering (RE) is one of the serious issues for software construction. In the scientific literature we can find several reasons of this affirmation, is spite of this, most of the development process of new software crash due to wrong requirements phase. Several proposals exist for requirements modelling, analysis and elicitation in Software Engineering (SE), however the current market is focusing on the development of Web and mobile applications, specially using Model-Driven methods, this is the reason why we consider it necessary to know the techniques and tools for requirements modelling, analysis and elicitation applied in Model-Driven Web Engineering in order to know their gaps and current trends to propose new solutions. To do this, the most important methods were selected outside the academic area such as NDT, UWE and WebML. A total of 63 publications from ACM, IEEE, Science Direct, DBLP and World Wide Web had been reviewed

From mockups to user interface models: An extensible model driven approach

Sketching web applications with mockup tools is a common practice that improves the process of elicitation and validation of requirements in web applications. However, mockups are used as a "quick and dirty" way of gathering requirements, thus discarded before development. As a consequence, concepts captured in them are usually lost in the manual transformation between mockups and the final user interface. In this paper we present a model-driven approach that overcomes this problem by importing mockups and then transforming them into a technology-dependent model. Development then begins from the imported version of the mockups.Publicado en Lecture Notes in Computer Science book series (LNCS, vol. 6385).Facultad de Informátic

A Navigational Role-Centric Model Oriented Web Approach MoWebA

[ES] Entre los grandes desafíos actuales de las aplicaciones Web podemos citar la portabilidad, adaptabilidad y evolución. Estos desafíos se dan tanto en el ambiente en que operan así como en su desarrollo, ya que a menudo requieren de diferentes lenguajes, frameworks, herramientas, entornos, plataformas, etc. El Desarrollo Dirigido por Modelos (MDD) y en particular, la Arquitectura Dirigida por Modelos (MDA) contemplan estos desafíos proponiendo distintos niveles de abstracción para las diferentes fases de modelado, partiendo de modelos más orientados al problema, que no deberían contemplar aspectos de implementación (CIM, PIM), hasta llegar a los modelos más orientados a la solución planteada (PSM, ISM). Sin embargo, encarar adecuadamente este tema puede depender del grado de independencia que adquieren los modelos. Este trabajo de Tesis presenta un método que considera el problema de la evolución y portabilidad hacia diferentes entornos o arquitecturas en el diseño y desarrollo de aplicaciones Web. La propuesta se denomina MoWebA (del inglés, Model Oriented Web Approach). Durante el desarrollo de la tesis, hemos identificado una serie de aspectos que podrían tener un impacto positivo sobre los problemas de portabilidad y adaptabilidad que son: i) incorporación de un modelo específico de la arquitectura ASM (del inglés, Architecture Specific Model), que permita la portabilidad de los PIMs con respecto a la arquitectura (por ejemplo, RIA, SOA, Mobile); ii) clara separación de la capa de presentación con respecto a las capas navegacionales y de comportamiento; iii) definición de la estructura navegacional de acuerdo a un mecanismo orientado al comportamiento, que prevenga la modificación del diseño navegacional causada por cambios en la implementación; iv) uso de estándares para facilitar la independencia de las herramientas. Se ha llevado a cabo una revisión del estado de la literatura teniendo en cuenta los fundamentos de la Ingeniería Dirigida por Modelos MDE (Model Driven Engineering), las propuestas metodológicas para el desarrollo de Aplicaciones Web, las tendencias actuales, analizando en forma especial de qué manera las propuestas Web las contemplan, y las evidencias empíricas tanto en la academia como en la Industria. Presentamos así la propuesta MoWebA a partir de una serie de consideraciones sobre las aplicaciones Web que han sido identificadas durante el proceso de revisión del estado del arte. Posteriormente, detallamos cada una de las etapas del proceso de modelado, incluyendo los diagramas y notaciones propuestos, sus definiciones a través de sus metamodelos y ejemplos de uso. Seguidamente, presentamos el proceso de transformación adoptado por MoWebA, con los mecanismos de transformación Modelo-A-Modelo y Modelo-A-Código. Hemos dedicado un importante esfuerzo en la validación de la propuesta. Se realizó una primera validación, adoptando los modelos de MoWebA y en algunos casos generando aplicaciones para diferentes dominios. Con estas primeras experiencias de validación hemos podido identificar fortalezas y debilidades de la propuesta PIM de MoWebA, además de determinar en qué grado la misma cubre las necesidades de diferentes dominios. Como segunda experiencia, hemos realizado una validación preliminar con un grupo de estudiantes de último año de la carrera de Ingeniería Informática de la Universidad Católica "Nuestra Señora de la Asunción" (Paraguay), que consistió en la definición de ASM para tres arquitecturas diferentes. Finalmente, como tercera experiencia de validación, hemos llevado a cabo un Caso de Estudio que consistió en la definición de tres extensiones para MoWebA. Dicha validación fue desarrollada como parte de un proyecto de investigación liderado por la Universidad Católica "Nuestra Señora de la Asunción". La experiencia ha permitido analizar el grado de adaptabilidad de MoWebA y automatización en las transformacinoes PIM-ASM, así como el grado de independiencia del PIM.[CA] Entre els grans desafiaments actuals de les aplicacions Web podem citar la portabilitat, adaptabilitat i evolució. El Desenvolupament Dirigit per Models (MDD) contemple aquests desafiaments proposant diferents nivells d'abstracció per a les diferents fases de modelatge. No obstant això, encarar adequadament aquest tema pot dependre del grau d'independència que adquireixen els models. Aquest treball de Tesi presenta un mètode que considera el problema de l'evolució i la portabilitat, en diferents entorns o arquitectures, per al disseny i desenvolupament d'aplicacions Web. La proposta s'anomena MoWebA (Model Oriented Web Approach). Durant el desenvolupament de la tesi hem identificat una sèrie d'aspectes que podrien tenir un impacte positiu sobre els problemes de portabilitat i adaptabilitat. Aquestos són: i) la incorporació d'un model específic d'arquitectura ASM (Architecture Specific Model), que permet la portabilitat dels models PIM respecte a l'arquitectura (per exemple, RIA, SOA, Mobile); ii) la clara separació de la capa de presentació respecte a les capes navegacionals i de comportament; iii) la definició de l'estructura navegacional d'acord amb un mecanisme orientat al comportament, que restringisca la modificació del disseny navegacional causada per canvis en la implementació; i per últim, iv) l'ús d'estàndards per tal de facilitar la independència de les eines. S'ha realitzat una revisió de l'estat de la literatura considerant els fonaments de l'Enginyeria Dirigida per Models MDE (Model Driven Engineering), les propostes metodològiques per al desenvolupament d'Aplicacions Web, les tendències actuals (analitzant de forma especial la manera en que les propostes Web les consideren), i les evidències empíriques tant en l'acadèmia com en la Indústria. Presentem així la proposta MoWebA a partir d'una sèrie de consideracions sobre les aplicacions Web que són identificades durant el procés de revisió de l'estat de l'art. Posteriorment, detallem cadascuna de les etapes del procés de modelatge, incloent els diagrames i les notacions proposades, les seues definicions (a través dels seus metamodels), i alguns exemples d'ús. Seguidament, presentem el procés de transformació adoptat per MoWebA, emprant mecanismes de transformació Model-a-Model i Model-a-Codi. Hem dedicat un esforç considerable en la validació de la proposta. Es realitzà una primera validació adoptant els models de MoWebA, i en alguns casos es generaren aplicacions per a diferents dominis. Aquestes experiències van ser realitzades per modeladors amb poca experiència, així com també per modeladors i desenvolupadors experimentats. Les experiències van ser desenvolupades en ambients tant acadèmics com industrials. Amb aquestes primeres experiències de validació s'identificaren fortaleses i febleses de la proposta PIM de MoWebA. També permeteren determinar fins quin grau la proposta respon a les necessitats dels diferents dominis. Com a segona experiència es realitzà una validació preliminar amb un grup d'estudiants d'últim curs de la carrera d'Enginyeria Informàtica de la Universitat Catòlica "Nuestra Señora de la Asunción" (Paraguai), que va consistir en la definició del model d'arquitectura ASM per a tres arquitectures diferents. Amb aquesta segona experiència de validació s'aconseguí valorar com de factible és d'adaptar la proposta a altres arquitectures. Finalment, com a tercera experiència de validació, es dugué a terme un Cas d'Estudi que va consistir en la definició de tres extensions per a MoWebA. L'experiència permeté analitzar el grau d'adaptabilitat i d'automatització en les transformacions PIM-ASM que s'obté amb MoWebA, així com el grau de independència del PIM amb respecte als altres models. Durant aquesta validació, s'han realitzat a més experiències de satisfacció d'usuaris amb un grup de modeladors i desenvolupadors.[EN] Some of the major challenges facing Web applications today are those of portability, adaptability and evolution, not only in the environment in which they run, but also in the way in which they must be developed, often requiring different languages, frameworks, tools, environments, platforms, etc. MDD and MDA take into account these issues. However, to achieve portability, adaptability and evolution depends to some extent on the degree of independence that the models adopt. This Thesis presents a method that take into account the problem of evolution and portability towards different environments. The approach is called MoWebA (Model Oriented Web Approach). Some key aspects of MoWebA that could have a positive impact in the portability and adaptability are:i) incorporation of an Architecture Specific Model (ASM) as a new modeling layer, in order to keep the portability of the Platform Independent Model (PIM) regarding the different architectures (e.g., RIA, SOA, Mobile); ii) clear separation of the presentation layer with regard to the navigation and behavior layers; iii) definition of the navigational structure according to a function-oriented approach, which prevents the modification of the navigation design caused by implementation changes; iv) and use of standards in order to facilitate the independence from the tools. We justify MoWebA by highlighting a series of concerns for Web applications development. We present an overview of the method including the dimensions and the diagrams that we propose. Subsequently, we present each step in the modeling process, including the diagrams and notation, its definition (metamodels) and examples of use. Afterwards, we present the transformation process adopted by MoWebA, which includes model-to-model and model-to-code transformations. We have devoted special attention to the validation of the approach. As a first validation, MoWebA has been used for modelling and generating different types of applications by both novice and experienced modellers and developers. These experiences were done in academic and industrial contexts. The experiences have allowed to identify strengths and weaknesses of the PIM proposal, and to verify that the proposed notation covers the needs of different domains. Next, we present a preliminary validation of the ASM proposal, considering an experience of different ASM definitions made by a group of computer science students at the Catholic University "Nuestra Señora de la Asunción" (Paraguay). This preliminary validation has allowed us to determine how feasible is to adapt the proposal to other architectures. The analysis of the validation sought to answer the following questions: Can the same PIM model be used for different architectures?; Is it possible to specify clear limits between platform independent models (PIM) and architectural specific models (ASM)?; How does an architectural specific model facilitate the transformation rules definition?. Finally, we present a Case Study to validate the extensions of MoWebA to three different architectures. The experience was structured taking into account the framework of Runeson et al. This experience have allowed to carry out three complete extensions. In such extensions we could analysed the grade of adaptability of MoWebA and of automation PIM-ASM, as well as the grade of independence of the PIM metamodel. We have also conducted some user's satisfaction experiences with modelers and developers.González Toñánez, M. (2022). A Navigational Role-Centric Model Oriented Web Approach MoWebA [Tesis doctoral]. Universitat Politècnica de València. https://doi.org/10.4995/Thesis/10251/181470TESI

Electronic invoicing for small businesses

Masteroppgave i informasjons- og kommunikasjonsteknologi IKT590 2011 – Universitetet i Agder, GrimstadThe Norwegian government has released an act suggesting that all invoices sent to the public sector should be sent electronically by the year 2012. In addition more and more large companies demand their suppliers to send invoices electronically. Such demands may exclude less resourceful participants from taking part in trade with a section of the market. Hence, this project is set out to find a solution for sending electronic invoices aimed at the less resourceful small businesses and sole proprietors. The study has identified user habits with issues involved, and carried out a market analysis including research of existing infrastructure and related systems. The findings of the made studies have been transferred to a solution design, prepared for release within Norway and possibly for use within the Pan-European Public Procurement On Line, PEPPOL consortium. Morover, certain aspects of the solution design have been implemented in a prototype. It is believed that the proposed solution will ensure that less resourceful participants can still take part in trade with all of the market. The documented design specification, in combination with the prototype, provides a solid foundation for full-scale implementation

From mockups to user interface models: An extensible model driven approach

Sketching web applications with mockup tools is a common practice that improves the process of elicitation and validation of requirements in web applications. However, mockups are used as a "quick and dirty" way of gathering requirements, thus discarded before development. As a consequence, concepts captured in them are usually lost in the manual transformation between mockups and the final user interface. In this paper we present a model-driven approach that overcomes this problem by importing mockups and then transforming them into a technology-dependent model. Development then begins from the imported version of the mockups.Publicado en Lecture Notes in Computer Science book series (LNCS, vol. 6385).Facultad de Informátic

Structuring Guidelines for Web Application Designers - A Meta-model

International audienc