KPI-related monitoring, analysis, and adaptation of business processes

In today's companies, business processes are increasingly supported by IT systems. They can be implemented as service orchestrations, for example in WS-BPEL, running on Business Process Management (BPM) systems. A service orchestration implements a business process by orchestrating a set of services. These services can be arbitrary IT functionality, human tasks, or again service orchestrations. Often, these business processes are implemented as part of business-to-business collaborations spanning several participating organizations. Service choreographies focus on modeling how processes of different participants interact in such collaborations. An important aspect in BPM is performance management. Performance is measured in terms of Key Performance Indicators (KPIs), which reflect the achievement towards business goals. KPIs are based on domain-specific metrics typically reflecting the time, cost, and quality dimensions. Dealing with KPIs involves several phases, namely monitoring, analysis, and adaptation. In a first step, KPIs have to be monitored in order to evaluate the current process performance. In case monitoring shows negative results, there is a need for analyzing and understanding the reasons why KPI targets are not reached. Finally, after identifying the influential factors of KPIs, the processes have to be adapted in order to improve the performance. %The goal thereby is to enable these phases in an automated manner. This thesis presents an approach how KPIs can be monitored, analyzed, and used for adaptation of processes. The concrete contributions of this thesis are: (i) an approach for monitoring of processes and their KPIs in service choreographies; (ii) a KPI dependency analysis approach based on classification learning which enables explaining how KPIs depend on a set of influential factors; (iii) a runtime adaptation approach which combines monitoring and KPI analysis in order to enable proactive adaptation of processes for improving the KPI performance; (iv) a prototypical implementation and experiment-based evaluation.Die Ausführung von Geschäftsprozessen wird heute zunehmend durch IT-Systeme unterstützt und auf Basis einer serviceorientierten Architektur umgesetzt. Die Prozesse werden dabei häufig als Service Orchestrierungen implementiert, z.B. in WS-BPEL. Eine Service Orchestrierung interagiert mit Services, die automatisiert oder durch Menschen ausgeführt werden, und wird durch eine Prozessausführungsumgebung ausgeführt. Darüber hinaus werden Geschäftsprozesse oft nicht in Isolation ausgeführt sondern interagieren mit weiteren Geschäftsprozessen, z.B. als Teil von Business-to-Business Beziehungen. Die Interaktionen der Prozesse werden dabei in Service Choreographien modelliert. Ein wichtiger Aspekt des Geschäftsprozessmanagements ist die Optimierung der Prozesse in Bezug auf ihre Performance, die mit Hilfe von Key Performance Indicators (KPIs) gemessen wird. KPIs basieren auf Prozessmetriken, die typischerweise die Dimensionen Zeit, Kosten und Qualität abbilden, und evaluieren diese in Bezug auf die Erreichung von Unternehmenszielen. Die Optimierung der Prozesse in Bezug auf ihre KPIs umfasst mehrere Phasen. Im ersten Schritt müssen KPIs durch Monitoring der Prozesse zur Laufzeit erhoben werden. Falls die KPI Werte nicht zufriedenstellend sind, werden im nächsten Schritt die Faktoren analysiert, die die KPI Werte beeinflussen. Schließlich werden auf Basis dieser Analyse die Prozesse angepasst um die KPIs zu verbessern. In dieser Arbeit wird ein integrierter Ansatz für das Monitoring, die Analyse und automatisierte Adaption von Prozessen mit dem Ziel der Optimierung hinsichtlich der KPIs vorgestellt. Die Beiträge der Arbeit sind wie folgt: (i) ein Ansatz zum Monitoring von KPIs über einzelne Prozesse hinweg in Service Choreographien, (ii) ein Ansatz zur Analyse von beeinflussenden Faktoren von KPIs auf Basis von Entscheidungsbäumen, (iii) ein Ansatz zur automatisierten, proaktiven Adaption von Prozessen zur Laufzeit auf Basis des Monitorings und der KPI Analyse, (iv) eine prototypische Implementierung und experimentelle Evaluierung

Enabling integration and aggregation of context information into WS-BPEL processes

Previously, techniques of Context-Aware Computing were limited only to small scale monolithic applications due to the lack of standardized technologies which could support interoperability of services owned by different organizations. The advancement in Service-Oriented Computing technology allowed autonomous and heterogeneous applications to be exposed as Web Services and interconnected into service compositions exploiting well-agreed interfaces, protocols and message formats. The Web Service Business Process Execution Language (WS-BPEL) is the de-facto standard for composing reusable Web services. To enable handling of context information in applications, context information has to be made available within service compositions; hence, integrated in WS-BPEL processes. Through this means, new innovative context-enriched services can be built and provided using the convergence of context-aware computing and workflow technology. In this diploma thesis, context information provided by the C-CAST Context Management Framework and Google Maps Web services, is integrated into WS-BPEL, and business modelers are supported with the creation of context-based compositions. After surveying some of the current best practice and relevant literature in this area, this thesis presents a solution to this problem based on the Integration Process Pattern work previously done at the Institute of Architecture of Application Systems at the University of Stuttgar

Bridging OPC UA and DPWS for Industrial SOA

Two web-service based specifications, OPC Unified Architecture (OPC UA) and Devices Profile for Web Services (DPWS), have been proposed by various researchers and organizations as possible enabling technologies for an event-driven Service Oriented Architecture for monitoring and control in manufacturing applications. This paper aims to propose and demonstrate an approach for bridging these two technologies in a way that is applicable in existing industrial applications. A merger between OPC UA and DPWS that effectively combines their complementary strengths could help pave the path toward future industrial event-driven SOA applications, with the inherent modularity, agility, and interoperability envisioned by researchers today. A representation of DPWS devices, services, operations and events in the OPC UA data model is proposed, and a DPWS Module is developed for Ignition, a commercially available HMI/SCADA and MES platform with integrated OPC UA Server. The module discovers DPWS devices in a local network, creates the representation in the address space, and handles subscriptions, input and output parameter values, and invoking operations. A Complex Event Processing component based on Microsoft’s StreamInsight is also integrated with the system, input and output adapters exposing web service interfaces. The system prototype developed will be used as the base for a use case demonstrator in the European Commission’s Framework Package 7 Project, “Architecture for Service-Oriented Process Monitoring and Control (IMC AESOP).” The project aims to develop a system of systems approach for monitoring and control, based on SOA for very large-scale systems in the process industries

AVENTIS - An architecture for event data analysis

Time-stamped event data is being generated at an exponential rate from various sources (sensor networks, e-markets etc.), which are stored in event logs and made available to researchers. Despite the data deluge and evolution of a plethora of tools and technologies, science behind exploratory analysis and knowledge discovery lags. There are several reasons behind this. In conducting event data analysis, researchers typically detect a pattern or trend in the data through computation of time-series measures and apply the computed measures to several mathematical models to glean information from data. This is a complex and time-consuming process covering a range of activities from data capture (from a broad array of data sources) to interpretation and dissemination of experimental results forming a pipeline of activities. Further, data-analysis is conducted by domain-users, who are typically non-IT experts but data processing tools and applications are largely developed by application developers. End-users not only lack the critical skills to build a structured analysis pipeline, but are also perplexed by the number of different ways available to derive the necessary information. Consequently, this thesis proposes AVENTIS (Architecture for eVENT Data analysIS), a novel framework to guide the design of analytic solutions to facilitate time-series analysis of event data and is tailored to the needs of domain users. The framework comprises three components; a knowledge base, a model-driven analytic methodology and an accompanying software architecture that provides the necessary technical and operational requirements. Specifically, the research contribution lies in the ability of the framework to enable expressing analysis requirements at a level of abstraction consistent with the domain users and readily make available the information sought without the users having to build the analysis process themselves. Secondly, the framework also facilitates an abstract design space for the domain experts to enable them to build conceptual models of their experiment as a sequence of structured tasks in a technology neutral manner and transparently translate these abstract process models to executable implementations. To evaluate the AVENTIS framework, a prototype based on AVENTIS is implemented and tested with case studies taken from the financial research domain

Anales del XIII Congreso Argentino de Ciencias de la Computación (CACIC)

Contenido: Arquitecturas de computadoras Sistemas embebidos Arquitecturas orientadas a servicios (SOA) Redes de comunicaciones Redes heterogéneas Redes de Avanzada Redes inalámbricas Redes móviles Redes activas Administración y monitoreo de redes y servicios Calidad de Servicio (QoS, SLAs) Seguridad informática y autenticación, privacidad Infraestructura para firma digital y certificados digitales Análisis y detección de vulnerabilidades Sistemas operativos Sistemas P2P Middleware Infraestructura para grid Servicios de integración (Web Services o .Net)Red de Universidades con Carreras en Informática (RedUNCI

Anales del XIII Congreso Argentino de Ciencias de la Computación (CACIC)

Contenido: Arquitecturas de computadoras Sistemas embebidos Arquitecturas orientadas a servicios (SOA) Redes de comunicaciones Redes heterogéneas Redes de Avanzada Redes inalámbricas Redes móviles Redes activas Administración y monitoreo de redes y servicios Calidad de Servicio (QoS, SLAs) Seguridad informática y autenticación, privacidad Infraestructura para firma digital y certificados digitales Análisis y detección de vulnerabilidades Sistemas operativos Sistemas P2P Middleware Infraestructura para grid Servicios de integración (Web Services o .Net)Red de Universidades con Carreras en Informática (RedUNCI