Sperry Univac speech communications technology

Technology and systems for effective verbal communication with computers were developed. A continuous speech recognition system for verbal input, a word spotting system to locate key words in conversational speech, prosodic tools to aid speech analysis, and a prerecorded voice response system for speech output are described

Investigation of air transportation technology at Princeton University, 1985

The program proceeded along five avenues during 1985. Guidance and control strategies for penetration of microbursts and wind shear, application of artificial intelligence in flight control and air traffic control systems, the use of voice recognition in the cockpit, the effects of control saturation on closed-loop stability and response of open-loop unstable aircraft, and computer aided control system design are among the topics briefly considered. Areas of investigation relate to guidance and control of commercial transports as well as general aviation aircraft. Interaction between the flight crew and automatic systems is the subject of principal concern

Evolutionary optimization of service times in interactive voice response systems

A call center is a system used by companies to provide a number of services to customers, which may vary from providing simple information to gathering and dealing with complaints or more complex transactions. The design of this kind of system is an important task, since the trend is that companies and institutions choose call centers as the primary option for customer relationship management. This paper presents an evolutionary algorithm based on Dandelion encoding to obtain near-optimal service trees which represent the structure of the desired call center. We introduce several modifications to the original Dandelion encoding in order to adapt it to the specific problem of service tree design. Two search space size reduction procedures improve the performance of the algorithm. Systematic experiments have been tackled in order to show the performance of our approach: first, we tackle different synthetic instances, where we discuss and analyze several aspects of the proposed evolutionary algorithm, and second, we tackle a real application, the design of the call center of an Italian telecommunications company. In all the experiments carried out we compare our approach with a lower bound for the problem based on information theory, and also with the results of a Huffman algorithm we have used for reference

Voice Alarm System in Emergency Evacuation

Under emergency situations such as large fires, floods, hazardousmaterials, etc., incident commander have to manage an evacuation in help of alarm systems (audible or/and visual notification). This article reviewed selected literature relevant to ergonomics of alarm systems (esp. voice alarm system) in emergency evacuation, and occupants’ response behavior to the voice alarm. The literature cited is of world-wide origin, and is mainly from China,Canada and U.S.. At the end of the article, future directions in the research area are recommended

Design and implementation of a user-oriented speech recognition interface: the synergy of technology and human factors

The design and implementation of a user-oriented speech recognition interface are described. The interface enables the use of speech recognition in so-called interactive voice response systems which can be accessed via a telephone connection. In the design of the interface a synergy of technology and human factors is achieved. This synergy is very important for making speech interfaces a natural and acceptable form of human-machine interaction. Important concepts such as interfaces, human factors and speech recognition are discussed. Additionally, an indication is given as to how the synergy of human factors and technology can be realised by a sketch of the interface's implementation. An explanation is also provided of how the interface might be integrated in different applications fruitfully

Temporal Lobe Epilepsy Alters Auditory-motor Integration For Voice Control

Temporal lobe epilepsy (TLE) is the most common drug-refractory focal epilepsy in adults. Previous research has shown that patients with TLE exhibit decreased performance in listening to speech sounds and deficits in the cortical processing of auditory information. Whether TLE compromises auditory-motor integration for voice control, however, remains largely unknown. To address this question, event-related potentials (ERPs) and vocal responses to vocal pitch errors (1/2 or 2 semitones upward) heard in auditory feedback were compared across 28 patients with TLE and 28 healthy controls. Patients with TLE produced significantly larger vocal responses but smaller P2 responses than healthy controls. Moreover, patients with TLE exhibited a positive correlation between vocal response magnitude and baseline voice variability and a negative correlation between P2 amplitude and disease duration. Graphical network analyses revealed a disrupted neuronal network for patients with TLE with a significant increase of clustering coefficients and path lengths as compared to healthy controls. These findings provide strong evidence that TLE is associated with an atypical integration of the auditory and motor systems for vocal pitch regulation, and that the functional networks that support the auditory-motor processing of pitch feedback errors differ between patients with TLE and healthy controls

Explaining the (non) adoption and use of interactive voice response (IVR) among small and medium-sized enterprises

Typically, the penetration of interactive voice response systems (IVRs) is described as being very high especially among large companies. The paper at hand discusses the use and adoption rate of such systems among companies, especially among small and medium-sized enterprises (SME). The study conducted shows that the penetration of IVRs is far lower (about 12%) than initially thought. The main reason stated for this low penetration level seems to be the incompatibility of the company's business model with an automated telephone answering system. However, the evaluation of results gave evidence that this reason serves as a pretext only and that the real reason(s) for not adopting an interactive voice response system might be far more complicated and profound. It is supposed that the negative historic perception of automated speech system still prevails and that IVR providers and sellers have failed to communicate the system's progress as well as its benefits and its numerous areas of applicatio

Personalized Predictive ASR for Latency Reduction in Voice Assistants

Streaming Automatic Speech Recognition (ASR) in voice assistants can utilize prefetching to partially hide the latency of response generation. Prefetching involves passing a preliminary ASR hypothesis to downstream systems in order to prefetch and cache a response. If the final ASR hypothesis after endpoint detection matches the preliminary one, the cached response can be delivered to the user, thus saving latency. In this paper, we extend this idea by introducing predictive automatic speech recognition, where we predict the full utterance from a partially observed utterance, and prefetch the response based on the predicted utterance. We introduce two personalization approaches and investigate the tradeoff between potential latency gains from successful predictions and the cost increase from failed predictions. We evaluate our methods on an internal voice assistant dataset as well as the public SLURP dataset.Comment: Accepted for Interspeech 202