Analisis Kepuasan Pengguna Aplikasi JConnect Mobile Menggunakan Metode End User Computing Satisfaction (EUCS) dan Importance Performance Analysis (IPA)

Bank Jatim membuat transformasi digital dengan memunculkan sebuah branding digital banking yang disebut “JConnect”. Melalui JConnect Bank Jatim menghadirkan layanan-layanan digital banking sesuai dengan kebutuhan nasabah dan masyarakat, salah satunya yaitu aplikasi JConnect Mobile. Namun dalam penerapannya, masih banyak terdapat komentar negatif yang diberikan oleh pengguna terkait kendala yang dirasakan hingga mendapatkan penilaian yang kurang baik. Dalam penelitian ini, peneliti mengukur tingkat kepuasan pengguna aplikasi JConnect Mobile dengan menggunakan metode EUCS dan IPA. Tujuan dari penelitian ini adalah untuk mengetahui tingkat kepuasan pengguna aplikasi JConnect Mobile serta untuk mengetahui faktor apa saja yang perlu ditingkatkan dan dipertahankan dalam aplikasi JConnect Mobile. Pengumpulan data diperoleh dari penyebaran kuesioner ke pengguna aplikasi JConnect Mobile di Kota Surabaya. Jumlah sampel penelitian yang digunakan sebanyak 115 responden. Selanjutnya data yang terkumpul diolah menggunakan software SPSS dan Excel. Hasil penelitian menunjukkan bahwa tingkat kepuasan pengguna berdasarkan analisa tingkat kesesuaian sebesar 75,5%, hasil ini termasuk <100% yang menandakan bahwa aplikasi JConnect Mobile masih belum sesuai dengan kepentingan/harapan pengguna, sehingga dapat dikatakan bahwa kualitas layanan yang diberikan belum memuaskan. Berdasarkan perhitungan analisis kesenjangan (GAP) didapatkan hasil nilai GAP terhadap semua indikator bernilai negatif, hasil tersebut menandakan bahwa kualitas layanan aplikasi JConnect Mobile belum sesuai dengan harapan penggunanya. Faktor-faktor yang perlu ditingkatkan berdasarkan analisis kuadaran IPA adalah kecakapan (A3), mudah diakses (E1), dan on time (T1). Sedangkan faktor-faktor yang perlu dipertahankan kualitasnya untuk menjaga kepuasan pengguna adalah akurasi (A1), konsistensi (A2), user friendly (E2), dan up to date (T2)

Factors that Affect User Satisfaction of Dukcapil Application (Dukcapil Dalam Genggaman) in Surakarta Regency

Electronic Government (e-Government) has been implemented in Indonesia at both the central and regional levels, where Information and Communication Technology (ICT) is integrated with public services in order to increase effectiveness, efficiency, and transparency. Surakarta has succeeded in creating an application that operates online which can be used to access population administration services, namely Dukcapil application (Dukcapil dalam genggaman in Indonesian term). This application is designed to make it easier for some people of Surakarta who are still experiencing problems if they have to directly access population administration services, whether constrained in terms of time, energy, and cost. As part of population administration services and population information systems, user satisfaction is important for Dukcapil Dalam Genggaman because it is related to the quality of the services provided and the success of implementing the application. User satisfaction can be influenced by several factors. Therefore, this study will examine the factors that influence user satisfaction of Dukcapil Dalam Genggaman. These factors were adapted from a model for measuring the level of user satisfaction with information systems, namely End User Computing Satisfaction (EUCS), which measures satisfaction based on content, accuracy, format, ease of use, and timeliness. This study aims to determine the effect of these factors on user satisfaction of Dukcapil Dalam Genggaman. The questionnaire was distributed to users of Dukcapil Dalam Genggaman and successfully obtained a sample of 107 users. The data analysis used is multiple linear regression. It was found that content, accuracy, ease of use, and timeliness have a significant effect on user satisfaction of Dukcapil Dalam Genggaman. Meanwhile, the format does not have a effect on user satisfaction of Dukcapil Dalam Genggaman. Based on these findings, the Department of Population and Civil Registration of Surakarta is recommended to develop Dukcapil Dalam Genggaman by focusing on the factors that affect user satisfaction of the application

The Proceedings of the 23rd Annual International Conference on Digital Government Research (DGO2022) Intelligent Technologies, Governments and Citizens June 15-17, 2022

The 23rd Annual International Conference on Digital Government Research theme is “Intelligent Technologies, Governments and Citizens”. Data and computational algorithms make systems smarter, but should result in smarter government and citizens. Intelligence and smartness affect all kinds of public values - such as fairness, inclusion, equity, transparency, privacy, security, trust, etc., and is not well-understood. These technologies provide immense opportunities and should be used in the light of public values. Society and technology co-evolve and we are looking for new ways to balance between them. Specifically, the conference aims to advance research and practice in this field. The keynotes, presentations, posters and workshops show that the conference theme is very well-chosen and more actual than ever. The challenges posed by new technology have underscored the need to grasp the potential. Digital government brings into focus the realization of public values to improve our society at all levels of government. The conference again shows the importance of the digital government society, which brings together scholars in this field. Dg.o 2022 is fully online and enables to connect to scholars and practitioners around the globe and facilitate global conversations and exchanges via the use of digital technologies. This conference is primarily a live conference for full engagement, keynotes, presentations of research papers, workshops, panels and posters and provides engaging exchange throughout the entire duration of the conference

MLED_BI: A Novel Business Intelligence Design Approach to Support Multilingualism

With emerging markets and expanding international cooperation, there is a requirement to support Business Intelligence (BI) applications in multiple languages, a process which we refer to as Multilingualism (ML). ML in BI is understood in this research as the ability to store descriptive content (such as descriptions of attributes in BI reports) in more than one language at Data Warehousing (DWH) level and to use this information at presentation level to provide reports, queries or dashboards in more than one language. Design strategies for data warehouses are typically based on the assumption of a single language environment. The motivations for this research are the design and performance challenges encountered when implementing ML in a BI data warehouse environment. These include design issues, slow response times, delays in updating reports and changing languages between reports, the complexity of amending existing reports and the performance overhead. The literature review identified that the underlying cause of these problems is that existing approaches used to enable ML in BI are primarily ad-hoc workarounds which introduce dependency between elements and lead to excessive redundancy. From the literature review, it was concluded that a satisfactory solution to the challenge of ML in BI requires a design approach based on data independence the concept of immunity from changes and that such a solution does not currently exist. This thesis presents MLED_BI (Multilingual Enabled Design for Business Intelligence). MLED_BI is a novel design approach which supports data independence and immunity from changes in the design of ML data warehouses and BI systems. MLED_BI extends existing data warehouse design approaches by revising the role of the star schema and introducing a ML design layer to support the separation of language elements. This also facilitates ML at presentation level by enabling the use of a ML content management system. Compared to existing workarounds for ML, the MLED_BI design approach has a theoretical underpinning which allows languages to be added, amended and deleted without requiring a redesign of the star schema; provides support for the manipulation of ML content; improves performance and streamlines data warehouse operations such as ETL (Extract, Transform, Load). Minor contributions include the development of a novel BI framework to address the limitations of existing BI frameworks and the development of a tool to evaluate changes to BI reporting solutions. The MLED_BI design approach was developed based on the literature review and a mixed methods approach was used for validation. Technical elements were validated experimentally using performance metrics while end user acceptance was validated qualitatively with end users and technical users from a number of countries, reflecting the ML basis of the research. MLED_BI requires more resources at design and initial implementation stage than existing ML workarounds but this is outweighed by improved performance and by the much greater flexibility in ML made possible by the data independence approach of MLED_BI. The MLED_BI design approach enhances existing BI design approaches for use in ML environments

Entrepreneurship in the Wine Industry. A matter of Risk and Reward

This thesis concerns two lines of research that can be considered relevant for wine SMEs located in Italy.The first one concentrates on the moderating role of agglomeration and network and the relationship between Entrepreneurial Orientation (EO) and firms performance. The second line proposes a framework to compare the web quality to costumers\u2019 perceptions and preference

An Integrated Theoretical Model of Information Systems Success/Technology Adoption for Systems Used by Employees in the 4 And 5-Star Full-Service Hotel Sector in the UK

This study aspires to combine several components of extant theoretical frameworks of Information Systems (IS) evaluation and develop a new mechanism/model, the Integrated IS Success/Technology Adoption Model, which can be applied in the context of the 4 and 5-star UK hotel industry. It is hoped that this new model can reliably measure the IS Success and technology adoption of the technological innovations used by hotel employees. Current research tends to concentrate on general emerging IS trends such as Information Communication Technologies (ICTs), including mobile and virtual reality applications. Even though there is abundant research on Information Systems used by hotel customers, the numbers of available published material seem to diminish when it comes to IS evaluation from the viewpoint of hotel employees. To complicate matters even further, most hotel employee-related studies originate from the USA or Southeast Asia. Aiming to combat this distinct shortage in academic papers, the present thesis recognises the evident research gap and seeks to fill it by presenting a study that is pertinent to the realities of hotel employees working in 4 and 5-star fullservice hotels in the UK. A major difference between a customer/guest use of IS and an employee use is that the former does not have to use a hotel’s systems; however, this is not the same with employees, for whom daily system use is compulsory as part of their jobs. Therefore, different metrics apply for each subset. iii The secondary research makes every effort to showcase a comprehensive account of IS evaluation approaches, starting from general strategies and frameworks to the breakdown of specialised IS success and technology adoption models and their dimensions. The primary research incorporates 28 (two sets of 14) interviews with hotel department managers in order to corroborate existing or identify new IS evaluation dimensions and subthemes. The interview analysis produces two previously unexploited by the literature themes that have a major impact on System Quality, one of the central dimensions of IS Success. The key contribution of the current study is the Integrated IS Success/Technology Adoption Model, developed through corroborating the interview findings with the literature review outcomes. The Model is based on two prominent IS evaluation models, the IS Success Model (DeLone and McLean, 1992) and the Technology Acceptance Model (Davis, 1989). The originality of the Model springs from the fusion of these two frameworks, but also from the modifications added. For example, the proposed model features Social Norms, a dimension that permeates the Theory of Actioned Reason (Fishbein and Ajzen, 1975). Other additions include the use of IT training, senior management support, and facilitating conditions as external variables. Future research efforts could perhaps concentrate on testing and validating the proposed research model by use of quantitative methods in the form of a research questionnaire that would obtain the opinions of hotel line employees about the systems they work with on a daily basis

Mobile payment and mobile applications (Apps) behaviors for online recommendations

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