Information Overload: An Overview

For almost as long as there has been recorded information, there has been a perception that humanity has been overloaded by it. Concerns about 'too much to read' have been expressed for many centuries, and made more urgent since the arrival of ubiquitous digital information in the late twentieth century. The historical perspective is a necessary corrective to the often, and wrongly, held view that it is associated solely with the modern digital information environment, and with social media in particular. However, as society fully experiences Floridi's Fourth Revolution, and moves into hyper-history (with society dependent on, and defined by, information and communication technologies) and the infosphere (a information environment distinguished by a seamless blend of online and offline information actvity), individuals and societies are dependent on, and formed by, information in an unprecedented way, information overload needs to be taken more seriously than ever. Overload has been claimed to be both the major issue of our time, and a complete non-issue. It has been cited as an important factor in, inter alia, science, medicine, education, politics, governance, business and marketing, planning for smart cities, access to news, personal data tracking, home life, use of social media, and online shopping, and has even influenced literature The information overload phenomenon has been known by many different names, including: information overabundance, infobesity, infoglut, data smog, information pollution, information fatigue, social media fatigue, social media overload, information anxiety, library anxiety, infostress, infoxication, reading overload, communication overload, cognitive overload, information violence, and information assault. There is no single generally accepted definition, but it can best be understood as that situation which arises when there is so much relevant and potentially useful information available that it becomes a hindrance rather than a help. Its essential nature has not changed with changing technology, though its causes and proposed solutions have changed much. The best ways of avoiding overload, individually and socially, appear to lie in a variety of coping strategies, such as filtering, withdrawing, queuing, and 'satisficing'. Better design of information systems, effective personal information management, and the promotion of digital and media literacies, also have a part to play. Overload may perhaps best be overcome by seeking a mindful balance in consuming information, and in finding understanding

On Birthing Dancing Stars: The Need for Bounded Chaos in Information Interaction

While computers causing chaos is acommon social trope, nearly the entirety of the history of computing is dedicated to generating order. Typical interactive information retrieval tasks ask computers to support the traversal and exploration of large, complex information spaces. The implicit assumption is that they are to support users in simplifying the complexity (i.e. in creating order from chaos). But for some types of task, particularly those that involve the creative application or synthesis of knowledge or the creation of new knowledge, this assumption may be incorrect. It is increasingly evident that perfect order—and the systems we create with it—support highly-structured information tasks well, but provide poor support for less-structured tasks.We need digital information environments that help create a little more chaos from order to spark creative thinking and knowledge creation. This paper argues for the need for information systems that offerwhat we term ‘bounded chaos’, and offers research directions that may support the creation of such interface

Can I Have Your Attention? Implications of the Research on Distractions and Multitasking for Reference Librarians

The media have identified the last decade as “the age of distraction.” People today find it harder to work on long, sustained tasks because distractions are eroding their attention span, fostering a culture of discontinuity. Fields as diverse as psychology, business, education, human-computer interaction, and communication studies have produced a wealth of studies on interruptions, distractions, and multitasking–research that has important implications for reference librarians. The nature of our jobs invites interruptions by the public, requires familiarity with the latest technology, stimulates curiosity about a broad range of subjects, and demands adeptness at multitasking–all factors which can atomize attention

Developing Critical Thinking in online search

Digital skills especially those related to Information Literacy, are today considered fundamental to the education of students, both at school and at university. Searching and evaluating information found on the Internet is surely an important competency. An effective way to develop this competency is to educate students about the development of critical thinking. The article presents a qualitative-quantitative survey conducted during a course in Educational Technologies within a five year Degree program. The outcomes of the survey reveal some interesting behaviors and perceptions of students when they are faced with the Web search process and the characteristics of their critical thinking processes: some aspects of critical thinking are generally well supported, but others are acquired only after specific training. Experience shows that if properly motivated by metacognitive reflections and a clear method, students can actually critically evaluate the information presented online, the sources, and the sustainability of the arguments found. Positive results also occurred when the evaluation process was done in a collaborative modality

Improving Exploratory Search Interfaces: Adding Value or Information Overload?

One method for supporting more exploratory forms of search has been to include a compound of new interface features, such as facets, previews, collection points, synchronous communication, and note-taking spaces, within a single search interface. One side effect, however, is that some compounds can be confusing, rather than supportive during search. Faceted browsing, for example, conveys domain terminology and supports rich interaction, but can potentially present an abundance of information. In this paper we focus on the faceted example and conclude with our position that Cognitive Load Theory can be used to estimate and thus manage the potential complexities of adding new features to search interfaces

An information assistant system for the prevention of tunnel vision in crisis management

In the crisis management environment, tunnel vision is a set of bias in decision makers’ cognitive process which often leads to incorrect understanding of the real crisis situation, biased perception of information, and improper decisions. The tunnel vision phenomenon is a consequence of both the challenges in the task and the natural limitation in a human being’s cognitive process. An information assistant system is proposed with the purpose of preventing tunnel vision. The system serves as a platform for monitoring the on-going crisis event. All information goes through the system before arrives at the user. The system enhances the data quality, reduces the data quantity and presents the crisis information in a manner that prevents or repairs the user’s cognitive overload. While working with such a system, the users (crisis managers) are expected to be more likely to stay aware of the actual situation, stay open minded to possibilities, and make proper decisions

Knowledge management : Emerging roles and challenges of library and information professionals

With globalization the credibility of the workforce is determined by how best they can accommodate themselves in the growing challenges of k-economy. Knowledge Management (KM) has been in operation for quite some time. Its close affinity to library and information management is undeniable. Library has not relinquished its role and interest as information and knowledge providers. It is fitting then to recognize that a well planned strategy, involving the library and the management of the institution could provide significant influence to achieve the KM objectives. Librarians and information professionals (IPs) should be dedicated to fulfilling the varied information needs of the users, amidst the k-economy by providing accurate and relevant bibliographic and physical access and offer referral to the multidimensional range of information within the library premise and outside. KM is a challenge to the information professionals and for the fields of librarianship and information science and needs to be taken seriously to leverage the intellectual assets and to facilitate knowledge utilization and creation

A Qualitative Phenomenological Study of History Doctoral Candidates\u27 Experiences with Technology and Information Overload

The purpose of this transcendental phenomenological study was to describe the experiences of history doctoral candidates at Liefrig University with technology and information overload. The theory guiding this study was Sweller’s cognitive load theory, as it explains the characteristics of the information received using technology and the effect of exposure to varying levels of data. The study advances the understanding of the influence of technology on online students and their experiences with information overload. The participants consisted of history doctoral candidates completing their studies through a private online higher education institution in a Southeastern state. The three data collection methods involved journal prompts, individual interviews, and focus groups. The data analysis required bracketing, horizonalization, and textual descriptions that address the essence of the participants’ lived experiences with the phenomenon. The findings of this study revealed these online history doctoral candidates experienced constant technology interaction and preferred a structured course design. Two additional themes related to information overload and experiences with information overload were also evident based on the data collected, triangulated, and analyzed all three methods