A CONCEPTUALIZATION OF KNOWLEDGE MANAGEMENT STRATEGY TOWARD ORGANIZATION PERFORMANCE IN THE LIBYAN TRANSPORTATION INDUSTRY

This conceptual paper aims to examine the relationship between the knowledge management strategy and organizational performance in Libya transportation industry. Libya’s government policy proposals for public organisation reform have largely failed to encourage the development of information. The transport industry is suffering from a shortage of backward-integrated equipment. Most Arab nations have inherited their transparent authoritative practises from their previous founder legacies. This is despite the way in which the region needs knowledge management as never before due to the evolving way of global aggression. Also, the introduction and use of different information technologies in an enterprise will be the key to conducting knowledge management activities in the transport industry. The promotion of trust among members of intra- and inter-organizational teams is of primary concern for the establishment of a strong and sound knowledge base. It takes some time to establish a desired knowledge culture for the sharing of knowledge and exchange of knowledge. However, only a small section of the public would appreciate gains and any aspect of it could be overlooked by the rest. It should strive to develop the academic resources of the general public and involve people in basic leadership in general. JEL: L10; L25; L91 Article visualizations

Evaluation of e-banking dimensions by Greek customers

The use of electronic banking is increased rapidly worldwide. However, the percentage of Greek e-banking users, even if it has increased, is still very low. The adoption of e-banking depends on some factors which are connected with the services that the banks offer and the satisfaction from these factors influences, the overall satisfaction. The aim of this study was the exploration of the perception of Greek e-banking users about the factors affecting the satisfaction from the use of e-banking and moreover the influence of their experiences in the perception’s formation. In order to achieve the aims of this study a research was realized, using a structured questionnaire, in 354 users of e-banking. The results show that Greek customers are quite satisfied from the e-banking dimensions and moreover the dimensions that mostly affect the overall satisfaction are “trust” and “convenience/ usefulness”.peer-reviewe

Potentials of traditional cash metal coins versus digital contactless payment in the time of coronavirus pandemic

This paper addresses the challenges associated to the strength of potential for payment with traditional metal cash and paper money versus a non-cash method of payment in the era of the COVID 19 pandemic in the world and our country. The pandemic served to accelerate the contactless method of payment, because payment without contact is now not only a convenience, but a necessity. Before the pandemic in Europe, cash accounted for close to half of the payments, and in just a few weeks of the COVID 19 pandemic, it fell by 10 percent. Concepts that have so far preferred cash were definitely compromised during the pandemic crisis, and the pandemic is actually the strongest marketing of digital contactless payment methods so far, through the dominant contactless style of money exchange in the world and Europe, as shown in the paper we have today. Some research studies described in the paper in form of the health adventages of mobile wallet payments, as opposed to the proven health-threatening cash and coin-based cash payment model, indicate that the end of the cash era is approaching, being primarily accelerated by the health risk of COVID 19 infection. Particularly interesting is the live study conducted in the area of the northern Kosovo and Metohija, presented in a form of a set of financial services offered by the Postal Savings Bank of the Kosovska Mitrovica branch office, and relation between the contactless and cash payment model, before and after the COVID 19 pandemic. Naturally, all of this is accompanied by significantly limited knowledge related to SARS Cov 2, better known as the current COVID 19 pandemic

An Exploratory Study on the Effect of Artificial Intelligence-Enabled Technology on Customer Experiences in the Banking Sector

This study investigates how artificial intelligent technology in the banking sector has affected consumers’ overall experience. It focuses on how consumers’ personal digital transformation has affected digital banking development and how this further affects consumer’s expectations and experience. It assesses how banks use Artificial Intelligent Virtual Agents such as Chatbots to transform how consumers use their banking facilities. Lastly, this study investigates the scope of neobanks in the banking sector. The study found that digital transformations have led to an increase in consumers’ expectations from their banks. Whilst banks revolutionise their customer service offerings through virtual agents, customers are not engaging with these at an expected rate. Findings revealed that Neobanks are not operating at their expected traction due to consumer knowledge gaps, occasioned by a lack of advertised information to customers from their banks

Consumer Adoption of Self-Service Technologies in the Context of the Jordanian Banking Industry: Examining the Moderating Role of Channel Types

YesThis study aimed to examine the key factors predicting Jordanian consumers’ intentions and usage of three types of self-service banking technologies. This study also sought to test if the impacts of these main predictors could be moderated by channel type. This study proposed a conceptual model by integrating factors from the unified theory of acceptance and use of technology (UTAUT), along with perceived risk. The required data were collected from a convenience sample of Jordanian banking customers using a survey questionnaire. The statistical results strongly support the significant influence of performance expectancy, social influence, and perceived risk on customer intentions for the three types of SSTs examined. The results of the X2 differences test also indicate that there are significant differences in the influence of the main predictors due to the moderating effect of channel type. One of the key contributions of this study is that three types of SSTs were tested in a single study, which had not been done before, leading to the identification of the factors common to all three types, as well as the salient factors unique to each type

Consumer adoption of mobile banking in Jordan: Examining the role of usefulness, ease of use, perceived risk and self-efficacy

YesThe purpose of this paper is to propose and examine a conceptual model that best explains the key factors influencing Jordanian customers' intention to adopt mobile banking (MB). Design/methodology/approach – The proposed conceptual model was based on the Technology Acceptance Model (TAM). This was extended by adding perceived risk and self-efficacy as an external factors. Structural equation modelling (SEM) was conducted to analyse the data collected from the field survey questionnaires administered to a convenience sample of Jordanian banking customers. Findings – The results showed that behavioural intention is significantly influenced by perceived usefulness, perceived ease of use, and perceived risk. Research limitations/implications – Practical and theoretical implications for both Jordanian banks and researchers in the MB context are also discussed in the concluding section. Originality/value – MB-related issues are yet to be examined empirically in the Jordanian context. This submission has attempted to fill this gap by empirically examining some of the important factors influencing the adoption of MB from the Jordanian customers’ perspective

Digital banking, customer experience and bank financial performance : UK customers' perceptions

Purpose: The purpose of this paper is to examine customers’ perceptions of digital banking (DB), customer experience, satisfaction, loyalty and financial performance (FP) in UK banks. Design/methodology/approach: The research consists of a survey of UK bank customers’ perceptions of the above themes; use of banks’ financial reports to obtain FP ratios; multivariate factor analysis; structural equation modelling; and analysis of variance tests to explore research hypotheses on the relationships among the study factors. Findings: The main factors which determine customer experience in DB are service quality, functional quality, perceived value (PV), employee-customer engagement, perceived usability and perceived risk. There is a significant relationship among customer experience, satisfaction and loyalty, which is related to FP. Research limitations/implications: This study concentrates on UK bank customers which limits its generalisability to other banks globally. However, the fact that banks typically adopt common standards in bank financial management implies that the findings are potentially robust for global bank management. Replicating the study in banks in other countries will further enhance this robustness. Practical implications: Some significant effects of customer characteristics on the study factors were observed, which have useful implications for DB, bank marketing services and bank FP. Originality/value: Unlike previous studies, this study uses both Net Promoter Score and financial ratios as dependent variables, to provide a combined study of the relationships among 14 study factors, with implications for bank marketing and FP