Investigating the Effect of Persuasive Design on Online Users’ Persuasion Awareness

Due to the growth of Big Data and associated technologies, persuasion practices in online settings have been increasing. However, the use of technologies is a two-edged sword. Technologies can be used to influence users without their awareness of being persuaded, making them more vulnerable to such influence. Recently this concern has been more pronounced due to the revelation of Facebook’s target ads sponsored by the Russian government during the 2016 US presidential election. Despite its importance, persuasion awareness has received less attention in IS research. As technologies have been embedded throughout online platforms and provided more insights about their users, there is a substantial possibility persuading users via the use of technology design. Thus, the likelihood of being persuaded without awareness will increase. To this end, we aim to address the two specific research questions: What are key forms of persuasive design which influence online users’ persuasion awareness? How does persuasive design form influence online users’ persuasion awareness and behavioral responses? To answer these questions, we apply Persuasion Knowledge Model which explains persuasion awareness in the offline context and personalization literature to outline how online users perceive and respond to a persuasion attempt triggered by persuasive website design. Drawing on Decision Support System, we identify three forms of persuasive design in online settings—suggestive, informative, and supportive design. We expect that this research will provide a theoretical model to enhance understanding of online users’ persuasion awareness and inform website designers to design websites which promote users’ informed judgments and decisions

Trusting Intentions Towards Robots in Healthcare: A Theoretical Framework

Within the next decade, robots (intelligent agents that are able to perform tasks normally requiring human intelligence) may become more popular when delivering healthcare services to patients. The use of robots in this way may be daunting for some members of the public, who may not understand this technology and deem it untrustworthy. Others may be excited to use and trust robots to support their healthcare needs. It is argued that (1) context plays an integral role in Information Systems (IS) research and (2) technology demonstrating anthropomorphic or system-like features impact the extent to which an individual trusts the technology. Yet, there is little research which integrates these two concepts within one study in healthcare. To address this gap, we develop a theoretical framework that considers trusting intentions towards robots based on the interaction of humans and robots within the contextual landscape of delivering healthcare services. This article presents a theory-based approach to developing effective trustworthy intelligent agents at the intersection of IS and Healthcare

ANGELAH: A Framework for Assisting Elders At Home

The ever growing percentage of elderly people within modern societies poses welfare systems under relevant stress. In fact, partial and progressive loss of motor, sensorial, and/or cognitive skills renders elders unable to live autonomously, eventually leading to their hospitalization. This results in both relevant emotional and economic costs. Ubiquitous computing technologies can offer interesting opportunities for in-house safety and autonomy. However, existing systems partially address in-house safety requirements and typically focus on only elder monitoring and emergency detection. The paper presents ANGELAH, a middleware-level solution integrating both ”elder monitoring and emergency detection” solutions and networking solutions. ANGELAH has two main features: i) it enables efficient integration between a variety of sensors and actuators deployed at home for emergency detection and ii) provides a solid framework for creating and managing rescue teams composed of individuals willing to promptly assist elders in case of emergency situations. A prototype of ANGELAH, designed for a case study for helping elders with vision impairments, is developed and interesting results are obtained from both computer simulations and a real-network testbed

Investigating the relationship between AI and trust in human-AI collaboration

With the increasing development of information technology, the implementation of artificial intelligence (AI) has been widespread and has empowered virtual team collaboration by increasing collaboration efficiency and achieving superior collaboration results in recent years. Trust in the process of human-AI interaction has been identified as a challenge for team collaboration in this context. However, little research has investigated the relationship between human-AI interaction and trust. This study proposes a theoretical model of the relationship between human-AI interaction and team members’ trust during collaboration processes. We conclude that team members’ cognitive and emotional perceptions during the interaction process are associated with their trust towards AI. Moreover, the relationship could also be moderated by the specific AI implementation traits. Our model provides a holistic view of human-AI interaction and its association with team members’ trust in the context of team collaboration

Conversational affective social robots for ageing and dementia support

Socially assistive robots (SAR) hold significant potential to assist older adults and people with dementia in human engagement and clinical contexts by supporting mental health and independence at home. While SAR research has recently experienced prolific growth, long-term trust, clinical translation and patient benefit remain immature. Affective human-robot interactions are unresolved and the deployment of robots with conversational abilities is fundamental for robustness and humanrobot engagement. In this paper, we review the state of the art within the past two decades, design trends, and current applications of conversational affective SAR for ageing and dementia support. A horizon scanning of AI voice technology for healthcare, including ubiquitous smart speakers, is further introduced to address current gaps inhibiting home use. We discuss the role of user-centred approaches in the design of voice systems, including the capacity to handle communication breakdowns for effective use by target populations. We summarise the state of development in interactions using speech and natural language processing, which forms a baseline for longitudinal health monitoring and cognitive assessment. Drawing from this foundation, we identify open challenges and propose future directions to advance conversational affective social robots for: 1) user engagement, 2) deployment in real-world settings, and 3) clinical translation

Immersive Technologies in Virtual Companions: A Systematic Literature Review

The emergence of virtual companions is transforming the evolution of intelligent systems that effortlessly cater to the unique requirements of users. These advanced systems not only take into account the user present capabilities, preferences, and needs but also possess the capability to adapt dynamically to changes in the environment, as well as fluctuations in the users emotional state or behavior. A virtual companion is an intelligent software or application that offers support, assistance, and companionship across various aspects of users lives. Various enabling technologies are involved in building virtual companion, among these, Augmented Reality (AR), and Virtual Reality (VR) are emerging as transformative tools. While their potential for use in virtual companions or digital assistants is promising, their applications in these domains remain relatively unexplored. To address this gap, a systematic review was conducted to investigate the applications of VR, AR, and MR immersive technologies in the development of virtual companions. A comprehensive search across PubMed, Scopus, and Google Scholar yielded 28 relevant articles out of a pool of 644. The review revealed that immersive technologies, particularly VR and AR, play a significant role in creating digital assistants, offering a wide range of applications that brings various facilities in the individuals life in areas such as addressing social isolation, enhancing cognitive abilities and dementia care, facilitating education, and more. Additionally, AR and MR hold potential for enhancing Quality of life (QoL) within the context of virtual companion technology. The findings of this review provide a valuable foundation for further research in this evolving field

Between Fear and Trust: Factors Influencing Older Adults' Evaluation of Socially Assistive Robots

Socially Assistive Robots (SARs) are expected to support autonomy, aging in place, and wellbeing in later life. For successful assimilation, it is necessary to understand factors affecting older adults Quality Evaluations (QEs) of SARs, including the pragmatic and hedonic evaluations and overall attractiveness. Previous studies showed that trust in robots significantly enhances QE, while technophobia considerably decreases it. The current study aimed to examine the relative impact of these two factors on older persons QE of SARs. The study was based on an online survey of 384 individuals aged 65 and above. Respondents were presented with a video of a robotic system for physical and cognitive training and filled out a questionnaire relating to that system. The results indicated a positive association between trust and QE and a negative association between technophobia and QE. A simultaneous exploration demonstrated that the relative impact of technophobia is significantly more substantial than that of trust. In addition, the pragmatic qualities of the robot were found to be more crucial to its QE than the social aspects of use. The findings suggest that implementing robotics technology in later life strongly depends on reducing older adults technophobia regarding the convenience of using SARs and highlight the importance of simultaneous explorations of facilitators and inhibitors