Pursuing fit: a grounded theory of e-recruitment in Namibia – an integrated jobseeker and agency perspective

The purpose of this study was to identify the main concern of jobseekers and recruitment agencies in electronic recruitment (e-recruitment) and determine how it was resolved. The country of Namibia was chosen for the study because many of its jobseekers and recruitment agencies are adopting e-recruitment to overcome challenges in their recruitment context. In order to meet the purpose of the study, Classic Grounded Theory Methodology (classic-GTM) was used. Through the application of classic-GTM it emerged that jobseekers' and recruitment agencies' perspectives on e-recruitment are varied and shifting, which together with the dynamics in information technology bring many possibilities and fluidity of stakeholders' behaviour. Therefore, jobseekers and recruitment agencies are mainly concerned about Fit or lack thereof between their conceptualizations of Objects of Concern (namely information technology, jobseekers, job providers (recruitment agencies and employers) and jobs) in such a dynamic environment. Pursuing Fit emerged as the core variable (core category) representing how the participants continuously resolved their main concern. Two sub-categories constituting Pursuing Fit are Interpreting Fit and Positioning for Fit and they explain how stakeholders interpret e-recruitment concepts and position themselves and other Objects of Concern based on interpretation. Recruitment is likely to take place when Objects of Concern relate in a desirable (fitting) manner. The study's contribution to knowledge is through the theory of Pursuing Fit that suggests a systematic way of understanding e-recruitment and of conceptualizing information technology in e-recruitment to increase chances of recruitment. Implications common for both jobseekers and recruitment agencies are context awareness and flexibility. Context awareness allows stakeholders to interpret Objects of Concern based on the context and flexibility makes it possible to change from a previously held position. The study can be used as the foundation for research involving multiple stakeholders in e-recruitment. In conclusion, e-recruitment is a process of meaning creation in which stakeholders interpret concepts and based on the meanings relate the concepts with each other

Using a Two-Dimensional Mean Value Matrix ;TDMVM; to Improve Users’ Satisfaction with Government e-Recruitment Website

[[abstract]]The purpose of this study is to examine the relationship between local government services and the overall satisfaction of users with the e–recruitment website (e–job website) in Taiwan. A two–dimensional mean value matrix (TDMVM) technique was used to explore the identification, classification, and application of website service quality. The results show that the asymmetrical relationship between local government services and the overall satisfaction of users with the e–job website can be confirmed in relation to 22 service attributes. 5 of the 22 service quality attributes were shown to be the top priorities for improvement. Therefore, managers should be aware that the service quality of e–job websites needs to be improved