Contributions to Web Accessibility: Device-tailored Evaluation, User-tailored Interface Generation and the Interplay with User Experience

149 p.AbstractThe Web has an incredible importance in our modern society and for many people it has become a fundamental part of their lives. It enables us to Access a huge amount of information, and use a wide range of services related to diverse areas of our daily activities, which has the potential of making our lives easier. Its ubiquitous nature and advances in mobile devices have led to the possibility of accessing the Web any time and from anywhere. This has numerous and obvious advantages, but at the same time it poses challenges related to the Universal Design (UD), as websites need to adapt to the existing diversity of users, devices and interaction contexts. For instance, to ensure the accessibility of a website, in addition to the human diversity, the features of the existing computing devices with access to the Internet, as well as features of the environment where the interaction will occur have to be considered. Similarly, this information can be used when checking the accessibility of websites, so that evaluations are closer to what users are really experiencing when accessing the websites.In this thesis a device tailored web accessibility evaluation framework and an automated web-based user tailored interface generator are presented. The evaluation framework deals with device specific information. Empiricaldata showed that more accurate and reliable accessibility reports are obtained in comparison to performing evaluations that do not consider device specific information. The interface generator takes into consideration information about users and their interaction context, in order to adapt web based user interfaces. From the conducted case study it was concluded that the automatically generated user tailored user interfaces were fully operable.These two tools can be of great help for web developers to create and maintain accessible content for a wide range of users and interaction contexts. Accessible and adapted user interfaces do not necessarily provide users with an enhanced experience though. With the aim of investigating how accessible user interfaces influence the experience of users and understanding if accessibility is related to a better user experience, a user testing was conducted. In order to investigate this relationship, data from 11 participants was elicited about their subjective accessibility perceptions and their user experience with four websites with different levels of accessibility. Results showed that participants¿ user experience and their perceived web accessibility are closely related. In addition, web accessibility is correlated to three attributes (typical - original, conservative - innovative, lame - exciting) of the hedonic quality stimulation dimension of the user experience. These findings provide the web community with additional knowledge about the interactions between the user experience and web accessibility. LaburpenaWeb-ak izugarrizko garrantzia dauka gure gaur egungo gizartean, eta persona askorentzat beraien bizitzan funtsezkoa bihurtu da. Web-ak informazio kantitate handirako atzipena eta eguneroko ekintzekin erlazionatutako zerbitzu anitz erabiltzea ahalbidetzen du, beraz gure bizitza errazteko ahalmena dauka. Bere nonahiko izaerak eta gailu mugikorretan gertatu diren aurrerakuntzek,Web-a edozein momentutan eta edozein lekuan atzitzeko aukera eragin dute. Honek abantai anitz ditu, baina aldi berean Diseinu Unibertsalarekin zerikusia duten erronkak sortzen ditu. Adibidez, webgune baten irisgarritasuna ziurtatzeko, pertsonen aniztasunaz gain, Interneterako atzipena duten dispositiboen eta elkarrekintza gertatzen den inguruaren ezaugarriak hartu behar dira kontuan. Informazio hori ere erabili daiteke web guneen irisgarritasuna ebaluatzeko, era honetan ebaluazioek, erabiltzaileak web gunea atzitzerakoan duten esperientzarekin antza gehiago izango dute.Tesi honetan, web irisgarritasuna dispositibo mugikorren arabera ebaluatzen duen tresna bat eta erabiltzailei egokitzen diren Web-ean oinarritutako interfazeak automatikoki sortzen dituen sistema bat aurkezten dira. Ebaluazio tresnak dispositibo mugikorren ezaugarrien informazio espezifikoa erabiltzen du. Datu enpirikoen arabera, irisgarritasun ebaluazio txostenak zehatzagoak eta fidagarriagoak dira dispositibo mugikorren inguruko informazio espezifikoa erabiltzen bada irisgarritasun ebaluazioetan. Interfazeak sortzen dituen sistemak, erabiltzaileen eta elkarrekintza gertatzen den inguruneko informazioa erabiltzen du. Burututako ikerketa kasu baten emaitzen arabera, sistemak sortutako erabiltzaileei egokitutako interfazeak guztiz funtzionalak zirela ondorioztatu zen.Bi tresna hauek, eduki irisgarria mantentzeko eta sortzeko oso lagungarriak izan daitezke web garaitzaileentzat. Batez ere erabiltzaile anitz eta elkarrekintza ingurune desberdin ugari existitzen direla kontuan izanda. Interface irisgarri eta egokituek ordea, ez dute beti erabiltzaileen esperientzia hobetzen. Interfaze irisgarriek erabiltzaileen esperientzian duen eragina ikertzeko, eta ea irisgarritasuna erabiltzaileen esperientziaren hobekuntzarekin erlazionatuta dagoen ulertzeko, erabiltzaile proba bat burutu zen. Hamaika erabiltzaileen irisgarritasun pertzepzioa eta erabiltzaile esperentzia aztertu ziren lau web gune ezberdinen inguruan, gune bakoitzak irisgarritasun maila ezberdin bat zuelarik. Emaitzen arabera, erabiltzaileen esperientzia eta irisgarritasun pertzepzioa oso lotuta daude. Gainera web irisgarritasuna, erabiltzaile esperientziaren hiru atributuekin (antigoaleko - original, atzerakoi - berritzaile, aspergarri - interesgarri) erlazionatuta dagoela ikusi zen. Emaitza hauek, web irisgarritasunaren eta erabiltzaile esperientziaren arteko erlazioari buruzko ezagutza gehitzen du web komunitatera. ResumenLa Web tiene una importancia increíble en nuestra sociedad moderna, y para muchas personas se ha convertido en una parte fundamental de sus vidas. Nos posibilita el acceso a una gran cantidad de información, y el uso de un gran abanico de servicios relacionados con diversas áreas de nuestras actividades diarias, lo que tiene el potencial de hacernos la vida más fácil. Su naturaleza ubicua y los avances en los dispositivos móviles han posibilitado el acceso a la Web en cualquier momento y desde cualquier sitio. Esto tiene numerosas y obvias ventajas, pero a su vez plantea retos en relación al Diseño Universal, debido a que los sitios web tienen que estar adaptados a diversos dispositivos y contextos de interacción. Para asegurar la accesibilidad de un sitio web, además de la diversidad humana, hay que tener en cuenta también las características de los dispositivos con acceso a Internet, incluso las del entorno donde ocurre la interacción. De forma similar, esa información se puede usar al evaluar la accesibilidad de los sitios web, de manera que las evaluaciones estén más cerca de lo que los usuarios experimentan al acceder a un sitio web.En esta tesis se presenta una herramienta para evaluar la accesibilidad web a medida de los dispositivos móviles, y un sistema para la generación automática de interfaces web adaptadas al usuario. La herramienta de evaluación automática maneja información específica de dispositivos móviles. Los datos empíricos demuestran que se obtienen informes más precisos y fiables en comparación a realizar evaluaciones donde no se tiene en cuenta información específica de los dispositivos. El sistema generador de interfaces maneja información relativa a los usuarios y su contexto de interacción. Mediante el caso de estudio llevado a cabo, se concluyó que las interfaces generadas automáticamente adaptadas a los usuarios eran completamente operables.Éstas dos herramientas pueden ser de gran ayuda para los desarrolladores web para la creación y mantenimiento del contenido accesible teniendo en cuenta un amplio rango de usuarios y contextos de interacción. Sin embargo, las interfaces accesibles y adaptadas no necesariamente proporcionan una experiencia de usuario mejorada. Con el objetivo de investigar como influyen las interfaces accesibles en la experiencia de los usuarios, y entender si la accesibilidad esta relacionada con una mejora en la experiencia de usuario, se realizó una prueba de usuario. Para investigar esta relación, se analizaron datos de los 11 participantes sobre sus percepciones de accesibilidad y su experiencia de usuario con cuatro sitios web con diferentes niveles de accesibilidad. Los resultados demuestran que la experiencia de usuario y la accesibilidad percibida de los participantes están estrechamente relacionadas. Además, la accesibilidad web está correlacionada con tres atributos (típica - original, conservadora - innovadora, aburrida - interesante) de la cualidad hedónica de la experiencia de usuario. Estos resultados aportan a la comunidad web conocimiento adicional sobre la interacción entre la experiencia de usuario y la accesibilidad web

INSPIRAL: investigating portals for information resources and learning. Final project report

INSPIRAL's aims were to identify and analyse, from the perspective of the UK HE learner, the nontechnical, institutional and end-user issues with regard to linking VLEs and digital libraries, and to make recommendations for JISC strategic planning and investment. INSPIRAL's objectives -To identify key stakeholders with regard to the linkage of VLEs, MLEs and digital libraries -To identify key stakeholder forum points and dissemination routes -To identify the relevant issues, according to the stakeholders and to previous research, pertaining to the interaction (both possible and potential) between VLEs/MLEs and digital libraries -To critically analyse identified issues, based on stakeholder experience and practice; output of previous and current projects; and prior and current research -To report back to JISC and to the stakeholder communities, with results situated firmly within the context of JISC's strategic aims and objectives

A website supporting sensitive religious and cultural advance care planning (ACPTalk): Formative and summative evaluation

Background: Advance care planning (ACP) promotes conversations about future health care needs, enacted if a person is incapable of making decisions at end-of-life that may be communicated through written documentation such as advance care directives. To meet the needs of multicultural and multifaith populations in Australia, an advance care planning website, ACPTalk, was funded to support health professionals in conducting conversations within diverse religious and cultural populations. ACPTalk aimed to provide religion-specific advance care planning content and complement existing resources. Objective: The purpose of this paper was to utilize the context, input, process, and product (CIPP) framework to conduct a formative and summative evaluation of ACPTalk. Methods: The CIPP framework was used, which revolves around 4 aspects of evaluation: context, input, process, and product. Context: health professionals’ solutions for the website were determined through thematic analysis of exploratory key stakeholder interviews. Included religions were determined through an environmental scan, Australian population statistics, and documentary analysis of project steering committee meeting minutes. Input: Project implementation and challenges were examined through documentary analysis of project protocols and meeting minutes. Process: To ensure religion-specific content was accurate and appropriate, a website prototype was built with content review and functionality testing by representatives from religious and cultural organizations and other interested health care organizations who completed a Web-based survey. Product: Website analytics were used to report utilization, and stakeholder perceptions were captured through interviews and a website survey. Results: Context: A total of 16 key stakeholder health professional (7 general practitioners, 2 primary health nurses, and 7 palliative care nurses) interviews were analyzed. Website solutions included religious and cultural information, communication ideas, legal information, downloadable content, and Web-based accessibility. Christian and non-Christian faiths were to be included in the religion-specific content. Input: Difficulties gaining consensus on religion-specific content were overcome by further state and national religious organizations providing feedback. Process: A total of 37 content reviewers included representatives of religious and cultural organizations (n=29), health care (n=5), and community organizations (n=3). The majority strongly agree or agree that the content used appropriate language and tone (92%, 34/37), would support health professionals (89%, 33/37), and was accurate (83%, 24/29). Product: Resource usage within the first 9 months was 12,957 page views in 4260 sessions; majority were (83.45%, 3555/4260) from Australia. A total of 107 Australian-based users completed the website survey; most felt information was accurate (77.6%, 83/107), easy to understand (82.2%, 88/107), useful (86.0%, 92/107), and appropriate (86.0%, 92/107). A total of 20 nurses (general practice n=10, palliative care n=8, and both disciplines n=2) participated in stakeholder interviews. Qualitative findings indicated overall positivity in relation to accessibility, functionality, usefulness, design, and increased knowledge of advance care planning. Recommended improvements included shortened content, a comparable website for patients and families, and multilingual translations. Conclusions: The CIPP framework was effectively applied to evaluate the development and end product of an advance care planning website. Although overall findings were positive, further advance care planning website development should consider the recommendations derived from this study

Designing a gamified social platform for people living with dementia and their live-in family caregivers

In the current paper, a social gamified platform for people living with dementia and their live-in family caregivers, integrating a broader diagnostic approach and interactive interventions is presented. The CAREGIVERSPRO-MMD (C-MMD) platform constitutes a support tool for the patient and the informal caregiver - also referred to as the dyad - that strengthens self-care, and builds community capacity and engagement at the point of care. The platform is implemented to improve social collaboration, adherence to treatment guidelines through gamification, recognition of progress indicators and measures to guide management of patients with dementia, and strategies and tools to improve treatment interventions and medication adherence. Moreover, particular attention was provided on guidelines, considerations and user requirements for the design of a User-Centered Design (UCD) platform. The design of the platform has been based on a deep understanding of users, tasks and contexts in order to improve platform usability, and provide adaptive and intuitive User Interfaces with high accessibility. In this paper, the architecture and services of the C-MMD platform are presented, and specifically the gamification aspects. © 2018 Association for Computing Machinery.Peer ReviewedPostprint (author's final draft

DEVELOPING AND VALIDATING A QUALITY ASSESSMENT SCALE FOR WEB PORTALS

The Web portals business model has spread rapidly over the last few years. Despite this, there have been very few scholarly findings about which services and characteristics make a Web site a portal and which dimensions determine the customers’ evaluation of the portal’s quality. Taking the example of financial portals, the authors develop a theoretical framework of the Web portal quality construct by determining the number and nature of corresponding dimensions, which are: security and trust, basic services quality, cross-buying services quality, added values, transaction support and relationship quality. To measure the six portal quality dimensions, multi item measurement scales are developed and validated.Construct Validation, Customer Retention, E-Banking, E- Loyalty, Service Quality, Web Portals

Help: defining the usability requirements of a breast cancer long-term survivorship (LTS) navigator

Indiana University-Purdue University Indianapolis (IUPUI)Long-term survivors (LTSs) of breast cancer are defined as patients who have been in remission for a year or longer. Even after being declared breast-cancer-free, many LTSs have questions that were not answered by clinicians. Although online resources provide some content for LTSs, none, or very little, provide immediate answers to specific questions. Thus, the aim involves proposing specifications for a system, the Health Electronic Learning Platform (HELP), that can assist survivors by becoming an all-inclusive resource for LTSs of breast cancer. To achieve this, relevant information from the literature was used to assess the needs of LTSs. Also, data from a study involving the breast cancer survivor’s forum project that had been filtered to include posts with mentions of features to be added to the website and usability issues encountered. To complete the actual design of the system, a synthesis of the results obtained from these two sources was performed. HELP is simple in terms of its layout and consists of a main search-bar, where LTSs are able to ask questions using their own terms and language. This navigator should not be taken as definitive solution, but instead, should be used as a starting point toward better patient-centered care

Artificial Intelligence-based Smarter Accessibility Evaluations for Comprehensive and Personalized Assessment

The research focuses on utilizing artificial intelligence (AI) and machine learning (ML) algorithms to enhance accessibility for people with disabilities (PwD) in three areas: public buildings, homes, and medical devices. The overarching goal is to improve the accuracy, reliability, and effectiveness of accessibility evaluation systems by leveraging smarter technologies. For public buildings, the challenge lies in developing an accurate and reliable accessibility evaluation system. AI can play a crucial role by analyzing data, identifying potential barriers, and assessing the accessibility of various features within buildings. By training ML algorithms on relevant data, the system can learn to make accurate predictions about the accessibility of different spaces and help policymakers and architects design more inclusive environments. For private places such as homes, it is essential to have a person-focused accessibility evaluation system. By utilizing machine learning-based intelligent systems, it becomes possible to assess the accessibility of individual homes based on specific needs and requirements. This personalized approach can help identify barriers and recommend modifications or assistive technologies that can enhance accessibility and independence for PwD within their own living spaces. The research also addresses the intelligent evaluation of healthcare devices in the home. Many PwD rely on medical devices for their daily living, and ensuring the accessibility and usability of these devices is crucial. AI can be employed to evaluate the accessibility features of medical devices, provide recommendations for improvement, and even measure their effectiveness in supporting the needs of PwD. Overall, this research aims to enhance the accuracy and reliability of accessibility evaluation systems by leveraging AI and ML technologies. By doing so, it seeks to improve the quality of life for individuals with disabilities by enabling increased independence, fostering social inclusion, and promoting better accessibility in public buildings, private homes, and medical devices

Guided Tours Across a Collection of Historical Digital Images

We propose the use of short lectures, called narratives, embedded in a digital archive as a personalization method to support and guide users within a collection of historical material. The effectiveness of the approach has been evaluated with two groups of users. An analysis of the results has been conducted enabling the presentation of preliminary results