Building a truster environment for e-business : a Malaysian perspective

Internet identify ‘security’ as a major concern for businesses. In general, the level of security in any network environment is closely linked to the level of trust assigned to a particular individual or organization within that environment. It is the trust element that is crucial in ensuring a secure environment. Besides physical security, security technology needs to be utilised to provide a trusted environment for e-business. Network security components for perimeter defense, i.e., Virtual Private Networks, firewalls and Intrusion Detection Systems, need to be complemented by security components at the applications and user level, e.g., authentication of user. ID or password security solution may be an option but now with the availability of legally binding digital certificates, security in e-business transactions can be further improved. Time and date stamping of e-business transactions are also of concern to prove at a later date that the transactions took place at the stipulated date and time. Digital certificates are part of a Public Key Infrastructure (PKI) scheme, which is an enabling technology for building a trusted epvironment. PIU comprise policies and procedures for establishing a secure method for exchanging information over a network environment. The Digital Signature Act 1997 (DSA 1997) facilitates the PKI implementation in Malaysia. Following the DSA 1997, Certification Authorities (CAs) were set up in Malaysia. This paper describes a trusted platform for spurring ebusiness and provides a Malaysian perspective of it

Examining Factors Affecting Adoption Of Online Public Grievance Redressal System: A Case Of India

The purpose of this paper is to examine the factors influencing the adoption of the online public grievance redressal system (OPGRS) in the Indian context. This e-government initiative is based on the government’s long term strategic policy that aims to reform and overhaul the Indian bureaucracy. The model developed is based on the unified theory of acceptance and use of technology (UTAUT) and includes the constructs including performance expectancy, effort expectancy, social influence, facilitating conditions, self-efficacy, and behavioral intention. The empirical outcomes provided the positive significant relationships for all 11 hypotheses established using six constructs. The empirical evidence and discussion presented in the study can help the Indian government to improve upon and fully utilize the potential of OPGRS as a useful tool for transparent and corruption free country. The research also provides its limitations and future research directions, and implications for theory and practice at the end

Investigating Factors Influencing Adoption of Land Record Management Information System (LRMIS): A Case of Pakistan

Objective of this article is to investigate the factors affecting adoption of Land Record Management Information System (LRMIS) in Pakistan context. Under financial assistance of World Bank, this Pakistan egovernment initiative is based on government’s long term digital strategic policy that aims to reform and modernize Land Record administration and resources. The model formulated here is based on Unified Theory of Acceptance and Use of Technology (UTAUT) and incorporates constructs such as performance expectancy, effort expectancy, and social influence, facilitating conditions, self-efficacy, trust and behavioral intention. The verifiable results exhibited the positive and significant relations for all 14 hypotheses affirmed using seven constructs. The empirical demonstrations and arguments mentioned in this article can assist Pakistan government to enhance upon and to fully avail the potentiality of LRMIS as an effective and serviceable substance for lucid, not bribable governance and towards modernized digital Land Records not only for one province but throughout the country

Modified of UTAUT theory in adoption of technology for Malaysia Small Medium Enterprises (SMEs) in food industry

A small and medium enterprise is a backbone of local and world economy including Malaysia as developing country. It is estimated that over 90 percent of all enterprises are SMEs and the contribution from SMEs is more than 70 percent of goods and services sold worldwide. Food industry is mainly dominated by SMEs, even though SMEs of food industry is huge contribution towards economies. Moreover, Malaysian SMEs are still rely on imported food and use of technology adoption has been spike issues among SMEs as they require a big outlay which lacking resources to SMEs. However, SMEs of food industry in Malaysia could be improve their competitive advantage through the increasing level of use technology and provide training to enhance more skills of employees. Moreover, the introducing of Unified theory of acceptance and use of technology (UTAUT) is one option for SMEs to increase quality of products and simultaneously enhance the contribution of good domestic product and export activity. This study will attempt to analyze the acceptance and use of technology in SMEs of food industry in order to understand the SMEs behavior towards acceptance and use of higher level of technology. A model developed and empirically tested through survey data obtained from 135 organizations. This model was analyzed using SPSS and test exploratory factor analysis. The result indicates effort expectancy has been removing and this study decides to replace this construct resistance to use. Thus, this study contributes to existing literature by incorporating resistance of use of new construct UTAUT theory as a proposed model

Determinants of User Acceptance of a Local eGovernment Electronic Document Management System (EDMS)

On numerous occasions the significant value of the investments involved in the development of eGovernment and the expectations of governmental information systems use do not correspond to the rate of effective use. This scenario makes it difficult to justify the development of electronic government by governments and local authorities among its citizens. It is therefore important to understand the factors that influence the employees' intention of using governmental information systems. With the aim of understanding the determining factors of using an Electronic Document Management System (EDMS) in the context of Portuguese municipalities, this study develops an empirical analysis using the Unified Theory of Acceptance and Use of Technology (UTAUT) model, (Venkatesh et al., 2003). This model's application for information systems research in the governmental context has a weak expression and is unique in EDMS research. This empirical research follows a realist and positivist approach. Data was collected from a survey answered by 2,175 employees of Portuguese municipalities (EDMS users). Partial Least Squares (PLS) was used to test the model proposed. The results showed that Intention to Use is positively affected by Performance Expectancy, Effort Expectancy, Social Influence and Facilitating Conditions. With respect to the EDMS Use, the results showed that it is positively influenced by Intention to Use and Facilitating Conditions. The main result indicates that EDMS users believe that the use of this information system will help them to obtain performance benefits in their work. However, the increasing use of EDMS is not very influenced by the system's perceived ease of use. In short, this study provides a contribution to the Information Systems Acceptance and Adoption literature in local eGovernmental contexts. In addition, our contribution empirically tests the model for implementation in governmental organizations and provides a better understanding of the adoption and use of an EDM

Citizen's Adoption Of Mobile Land Record Information Systems (mLRMIS): A Case of Pakistan

By implementing a prolonged social cognitive theory (SCT) this article investigates factors including outcome expectation, affect, anxiety, self-efficacy, social influence, trust, facilitating conditions, e-satisfaction, information quality and e-service quality impacting citizen’s intention to adopt a mobile based e-government system called mobile Land Record Information Systems (mLRMIS) with respect to Pakistan. The prolonged social cognitive theory (SCT) was actually affirmed by analyzing gathered data periodically accumulated over time from 10 different cities in Pakistan. Verifiable results of the proposed model represented mutual significance of relationships of 12 hypothesized relations between 10 different types of constructs. Only a few studies have previously used SCT model to investigate the adoption of an e-government system globally while in case of Pakistan it is the first ever study using SCT model to figure out the adoption of an e-government system. Outcome significance and digital policy substance exhibited in this article can assist e-government planners and practitioners to reform up quality and effectivity of mLRMIS system. This research also contributes to elevate relevant awareness and utilization of mLRMIS system

The Institutional Spheres Of e-Government Usage

A large number of studies have been conducted in an attempt to investigate and understand the usage determinants of e-government applications. However, there seems to be lack of research that look into the factors of environment, termed as the institutional spheres, as most focus on technological, individual and organizational perspectives. Therefore, using institutional theory as a lens, a framework is proposed to consider the different institutional realms that will affect the decision to use the various types of e-governments applications. These aspects are drawn together into a model and its implications for future IS research are discussed

A Modified of the Unified Theory of Acceptance and Use of Technology (UTAUT) from Users' Perspective of Telecentre in Nigeria

Telecentres are physical space that provides public access to information and communication technology to some members of underserved communities. Recent studies have shown that the initiative is spreading among developing countries. A telecentre offers cost-effective means of bridging access to Computer and Internet. Identifying the factors that influence its acceptance represents a fundamental challenge to its successful implementation. Primarily, among numerous benefits of telecentres include digital literacy and employment generation. However, despite these benefits limited studies have been conducted to examine its acceptance in Nigeria. Moreover, it is doubtful whether prior information technology acceptance models can be effectively used to examine its acceptance. Questions also arise if there are other factors that influence its acceptance. The objective of this study was to determine the factors that influence the acceptance of telecentres based on the Unified Theory of Acceptance and the Use of Technology (UTAUT). The proposed model of telecentre acceptance consists of nine latent variables, namely, seven exogenous variables and two endogenous variables. A total of 375 questionnaires were distributed through a survey to respondents in six telecentres located in the three zones in Nigeria, out of which 203 questionnaires were returned, representing 54% response rate. A Structural Equation Modelling was used to investigate the causal and moderating relationships between the latent variables. The results showed four core determinants of Performance Expectancy, Social Influence, Management Effectiveness and Program Effectiveness significantly influence intention towards telecentre acceptance. Two core determinants, Behavioural Intention and Facilitating Conditions, were found to significantly determine User Acceptance. Gender, age and ethnicity were found to moderate the relationships between the latent variables. Based on the result obtained, a model of acceptance known as a modified UTAUT based telecentre model is proposed. The findings have implications both for future research and practice of telecentre development and implementation

Review and Analysis of Current and Future European e-ID Schemes

The purpose of this report is to accomplish the following objectives: 1. Review and analysis of existing and future e-ID standards and technologies 2. Review and analysis of national e-ID card schemes (in Europe), including their objectives and the policy drivers (motivation). 3. A review of the applications that e-ID cards enable, both for public policy purposes and commercial usage (planned & actual). 4. Lessons learned from existing e-ID card schemes (successes and failures) and determine whether new international schemes/standards will address past short-comings or not. As a result of attempting to accomplish these objectives, it became apparent that across Europe we are still in a fairly early stage of development. More importantly, there is no coordinated effort across Europe to implement e-ID cards. Leading e-ID card schemes to be designed and implemented at a national level has lead to a heterogeneous collection of scheme types. Not only is there an inconsistency in the primary objectives of e-ID cards, the use of different standards and technologies has lead to a lack of interoperability between schemes

Public awareness on the concept and usage of My ID in public agencies / Nur Atikah Mat...[et al.]

In the current growth of information technology, the Malaysian Government is trying to improve the accessibility of public services and information by using ICT to enable the public to access information and services online. Recently the initiatives of using My ID have been proposed by Malaysian government to rise effectively and efficiently in delivery services to enabling the government to become more responsive to the needs of its citizens. User acceptance is vital for further development of any new introduction of using technology such as MY ID as well as which one of the factors can be the effect on the acceptance of MY ID is user’s awareness. The goal of this study is to present a general overview concept of MY ID, the level of user’s knowledge and awareness about the concept and usage of MY ID in public agencies by government will be evaluated. Studies have investigated the perception of concept and using My ID in public services which related to the public trust in technology towards My ID. In order to attain this goal, a survey was conducted among the Shah Alam public to measure their awareness, acceptance and perception of concept and usage on My ID in public agencies. The findings of the study would enable the government to decide on the need for promotional of using MY ID to improve their quality service and at the same time the public can enjoy the delight services during the service process