Exploring the impact of the extranet on IFA-insurer communication and relationships

A recent series of scandals hitting the UK financial industry has had a negative impact on consumer confidence in UK insurance companies. After assuming its powers and responsibility under the Financial Services and Market Act 2000, the Financial Services Authority (FSA) becomes the single statutory regulator directly responsible for the regulation of deposit taking, insurance and investment business. Strong legislation was introduced to maintain IFAs' independence, prohibiting insurance companies from exerting or persuading more IFAs to promote their products. Fighting to survive in an increasingly competitive market, several insurance companies have adopted the extranet to improve their communication and relationships with IFAs. Whilst channel relationship literature insists on the important role of communication in the supplier-distributor relationship, the emerging role of the extranet and how it reshapes IFA-insurer communication and relationships has hardly been explored. Accordingly, the research problem investigated in this thesis is: How has the extranet impacted on communication and relationships between the insurer and independent financial advisors (IE4s) in the UK? The research problem was investigated in two stages. In Stage 1, face-to-face interviews were carried out to help identify 5 research issues. RI 1: How does the extranet facilitate insurer-IFA communication? RI 2: How does the extranet impact on the use of other communication media? RI 3: How does the extranet facilitate the insurer-IFA relationship? RI 4: Impact of the extranet on communication, trust, commitment, cooperation, and conflict - How does this facilitate the quality of relationship between insurers and IFAs? RI 5: Does the perceived impact of the extranet on commitment have the strongest impact on the quality of the insurer-IFA relationship? in Stage2 , a mail survey of UK independent financial advisors was conducted to explore the research issues.In answering the research issues,this thesis' findings make the following contributions. Firstly, this research found that the extranet has a positive impact on insurer- IFA communication in general. However, it is still not conclusive that the extranet increases two-way communication between them. Secondly, this research found that it is highly likely that the extranet will decrease the use of certain modes of communication especially, the facsimile and the telephone. Thirdly, this research found that the extranet improves certain aspects of trust. In terms of commitment, although the extranet increases the IFAs' willingness to maintain their relationship with the insurer, it does not have a strong impact on the IFAs' commitment to the insurer. Concerning the co-operation construct, it is still inconclusive whether the communication enhanced by the extranet leads to better co-operation between the insurer and IFAs. Likewise, it is still not conclusive if the extranet-enhanced communication results in less conflict between the insurer and IFAs. Nevertheless, it is clear that the extranet does not intensify existing disagreements between them. Overall, the IFAs felt that the extranet-enhanced communication increased the quality of their relationship with the insurer. Next, this research found that the perceived impact of the extranet on relationship quality is positively related to the perceived impact of the extranet on trust, commitment, and co-operation and negatively related to the perceived impact of the extranet on conflict and, disagreement. Indeed, insurers need to be aware that to enhance the quality of their relationship with the IFA, they need to maintain and increase the IFAs' trust in, and commitment to them. At the same time, they should also try to facilitate co-operation and effectively solve conflicts between them and the IFAs. This research found that the extranet has the potential to help the insurer achieve these goals if it is implemented appropriately and effectively. Finally, the findings also suggest that commitment has the strongest effect on the perceived quality of relationship

DRIVER Technology Watch Report

This report is part of the Discovery Workpackage (WP4) and is the third report out of four deliverables. The objective of this report is to give an overview of the latest technical developments in the world of digital repositories, digital libraries and beyond, in order to serve as theoretical and practical input for the technical DRIVER developments, especially those focused on enhanced publications. This report consists of two main parts, one part focuses on interoperability standards for enhanced publications, the other part consists of three subchapters, which give a landscape picture of current and surfacing technologies and communities crucial to DRIVER. These three subchapters contain the GRID, CRIS and LTP communities and technologies. Every chapter contains a theoretical explanation, followed by case studies and the outcomes and opportunities for DRIVER in this field

The First 25 Years of the Bled eConference: Themes and Impacts

The Bled eConference is the longest-running themed conference associated with the Information Systems discipline. The focus throughout its first quarter-century has been the application of electronic tools, migrating progressively from Electronic Data Interchange (EDI) via Inter-Organisational Systems (IOS) and eCommerce to encompass all aspects of the use of networking facilities in industry and government, and more recently by individuals, groups and society as a whole. This paper reports on an examination of the conference titles and of the titles and abstracts of the 773 refereed papers published in the Proceedings since 1995. This identified a long and strong focus on categories of electronic business and corporate perspectives, which has broadened in recent years to encompass the democratic, the social and the personal. The conference\u27s extend well beyond the papers and their thousands of citations and tens of thousands of downloads. Other impacts have included innovative forms of support for the development of large numbers of graduate students, and the many international research collaborations that have been conceived and developed in a beautiful lake-side setting in Slovenia

Enabling the Development and Implementation of Digital Twins : Proceedings of the 20th International Conference on Construction Applications of Virtual Reality

Welcome to the 20th International Conference on Construction Applications of Virtual Reality (CONVR 2020). This year we are meeting on-line due to the current Coronavirus pandemic. The overarching theme for CONVR2020 is "Enabling the development and implementation of Digital Twins". CONVR is one of the world-leading conferences in the areas of virtual reality, augmented reality and building information modelling. Each year, more than 100 participants from all around the globe meet to discuss and exchange the latest developments and applications of virtual technologies in the architectural, engineering, construction and operation industry (AECO). The conference is also known for having a unique blend of participants from both academia and industry. This year, with all the difficulties of replicating a real face to face meetings, we are carefully planning the conference to ensure that all participants have a perfect experience. We have a group of leading keynote speakers from industry and academia who are covering up to date hot topics and are enthusiastic and keen to share their knowledge with you. CONVR participants are very loyal to the conference and have attended most of the editions over the last eighteen editions. This year we are welcoming numerous first timers and we aim to help them make the most of the conference by introducing them to other participants