A Multi-modal Approach to Fine-grained Opinion Mining on Video Reviews

Despite the recent advances in opinion mining for written reviews, few works have tackled the problem on other sources of reviews. In light of this issue, we propose a multi-modal approach for mining fine-grained opinions from video reviews that is able to determine the aspects of the item under review that are being discussed and the sentiment orientation towards them. Our approach works at the sentence level without the need for time annotations and uses features derived from the audio, video and language transcriptions of its contents. We evaluate our approach on two datasets and show that leveraging the video and audio modalities consistently provides increased performance over text-only baselines, providing evidence these extra modalities are key in better understanding video reviews.Comment: Second Grand Challenge and Workshop on Multimodal Language ACL 202

User Review-Based Change File Localization for Mobile Applications

In the current mobile app development, novel and emerging DevOps practices (e.g., Continuous Delivery, Integration, and user feedback analysis) and tools are becoming more widespread. For instance, the integration of user feedback (provided in the form of user reviews) in the software release cycle represents a valuable asset for the maintenance and evolution of mobile apps. To fully make use of these assets, it is highly desirable for developers to establish semantic links between the user reviews and the software artefacts to be changed (e.g., source code and documentation), and thus to localize the potential files to change for addressing the user feedback. In this paper, we propose RISING (Review Integration via claSsification, clusterIng, and linkiNG), an automated approach to support the continuous integration of user feedback via classification, clustering, and linking of user reviews. RISING leverages domain-specific constraint information and semi-supervised learning to group user reviews into multiple fine-grained clusters concerning similar users' requests. Then, by combining the textual information from both commit messages and source code, it automatically localizes potential change files to accommodate the users' requests. Our empirical studies demonstrate that the proposed approach outperforms the state-of-the-art baseline work in terms of clustering and localization accuracy, and thus produces more reliable results.Comment: 15 pages, 3 figures, 8 table

Attentive Aspect Modeling for Review-aware Recommendation

In recent years, many studies extract aspects from user reviews and integrate them with ratings for improving the recommendation performance. The common aspects mentioned in a user's reviews and a product's reviews indicate indirect connections between the user and product. However, these aspect-based methods suffer from two problems. First, the common aspects are usually very sparse, which is caused by the sparsity of user-product interactions and the diversity of individual users' vocabularies. Second, a user's interests on aspects could be different with respect to different products, which are usually assumed to be static in existing methods. In this paper, we propose an Attentive Aspect-based Recommendation Model (AARM) to tackle these challenges. For the first problem, to enrich the aspect connections between user and product, besides common aspects, AARM also models the interactions between synonymous and similar aspects. For the second problem, a neural attention network which simultaneously considers user, product and aspect information is constructed to capture a user's attention towards aspects when examining different products. Extensive quantitative and qualitative experiments show that AARM can effectively alleviate the two aforementioned problems and significantly outperforms several state-of-the-art recommendation methods on top-N recommendation task.Comment: Camera-ready manuscript for TOI

From Amateurs to Connoisseurs: Modeling the Evolution of User Expertise through Online Reviews

Recommending products to consumers means not only understanding their tastes, but also understanding their level of experience. For example, it would be a mistake to recommend the iconic film Seven Samurai simply because a user enjoys other action movies; rather, we might conclude that they will eventually enjoy it -- once they are ready. The same is true for beers, wines, gourmet foods -- or any products where users have acquired tastes: the `best' products may not be the most `accessible'. Thus our goal in this paper is to recommend products that a user will enjoy now, while acknowledging that their tastes may have changed over time, and may change again in the future. We model how tastes change due to the very act of consuming more products -- in other words, as users become more experienced. We develop a latent factor recommendation system that explicitly accounts for each user's level of experience. We find that such a model not only leads to better recommendations, but also allows us to study the role of user experience and expertise on a novel dataset of fifteen million beer, wine, food, and movie reviews.Comment: 11 pages, 7 figure

Mining app reviews to support software engineering

The thesis studies how mining app reviews can support software engineering. App reviews —short user reviews of an app in app stores— provide a potentially rich source of information to help software development teams maintain and evolve their products. Exploiting this information is however difficult due to the large number of reviews and the difficulty in extracting useful actionable information from short informal texts. A variety of app review mining techniques have been proposed to classify reviews and to extract information such as feature requests, bug descriptions, and user sentiments but the usefulness of these techniques in practice is still unknown. Research in this area has grown rapidly, resulting in a large number of scientific publications (at least 182 between 2010 and 2020) but nearly no independent evaluation and description of how diverse techniques fit together to support specific software engineering tasks have been performed so far. The thesis presents a series of contributions to address these limitations. We first report the findings of a systematic literature review in app review mining exposing the breadth and limitations of research in this area. Using findings from the literature review, we then present a reference model that relates features of app review mining tools to specific software engineering tasks supporting requirements engineering, software maintenance and evolution. We then present two additional contributions extending previous evaluations of app review mining techniques. We present a novel independent evaluation of opinion mining techniques using an annotated dataset created for our experiment. Our evaluation finds lower effectiveness than initially reported by the techniques authors. A final part of the thesis, evaluates approaches in searching for app reviews pertinent to a particular feature. The findings show a general purpose search technique is more effective than the state-of-the-art purpose-built app review mining techniques; and suggest their usefulness for requirements elicitation. Overall, the thesis contributes to improving the empirical evaluation of app review mining techniques and their application in software engineering practice. Researchers and developers of future app mining tools will benefit from the novel reference model, detailed experiments designs, and publicly available datasets presented in the thesis

MTVRep: A movie and TV show reputation system based on fine-grained sentiment and semantic analysis

Customer reviews are a valuable source of information from which we can extract very useful data about different online shopping experiences. For trendy items (products, movies, TV shows, hotels, services . . . ), the number of available users and customers’ opinions could easily surpass thousands. Therefore, online reputation systems could aid potential customers in making the right decision (buying, renting, booking . . . ) by automatically mining textual reviews and their ratings. This paper presents MTVRep, a movie and TV show reputation system that incorporates fine-grained opinion mining and semantic analysis to generate and visualize reputation toward movies and TV shows. Differently from previous studies on reputation generation that treat the task of sentiment analysis as a binary classification problem (positive, negative), the proposed system identifies the sentiment strength during the phase of sentiment classification by using fine-grained sentiment analysis to separate movie and TV show reviews into five discrete classes: strongly negative, weakly negative, neutral, weakly positive and strongly positive. Besides, it employs embeddings from language models (ELMo) representations to extract semantic relations between reviews. The contribution of this paper is threefold. First, movie and TV show reviews are separated into five groups based on their sentiment orientation. Second, a custom score is computed for each opinion group. Finally, a numerical reputation value is produced toward the target movie or TV show. The efficacy of the proposed system is illustrated by conducting several experiments on a real-world movie and TV show dataset