Knowledge-based Framework for Intelligent Emotion Recognition in Spontaneous Speech

AbstractAutomatic speech emotion recognition plays an important role in intelligent human computer interaction. Identifying emotion in natural, day to day, spontaneous conversational speech is difficult because most often the emotion expressed by the speaker are not necessarily as prominent as in acted speech. In this paper, we propose a novel spontaneous speech emotion recognition framework that makes use of the available knowledge. The framework is motivated by the observation that there is significant disagreement amongst human annotators when they annotate spontaneous speech; the disagreement largely reduces when they are provided with additional knowledge related to the conversation. The proposed framework makes use of the contexts (derived from linguistic contents) and the knowledge regarding the time lapse of the spoken utterances in the context of an audio call to reliably recognize the current emotion of the speaker in spontaneous audio conversations. Our experimental results demonstrate that there is a significant improvement in the performance of spontaneous speech emotion recognition using the proposed framework

Computational Approaches to Modeling Speaker State in the Medical Domain

Recently, researchers in computer science and engineering have begun to explore the possibility of finding speech-based correlates of various medical conditions using automatic, computational methods. If such language cues can be identified and quantified automatically, this information can be used to support diagnosis and treatment of medical conditions in clinical settings and to further fundamental research in understanding cognition. This chapter reviews computational approaches that explore communicative patterns of patients who suffer from medical conditions such as depression, autism spectrum disorders, schizophrenia, and cancer. There are two main approaches discussed: research that explores features extracted from the acoustic signal and research that focuses on lexical and semantic features. We also present some applied research that uses computational methods to develop assistive technologies. In the final sections we discuss issues related to and the future of this emerging field of research

Emotions and Strategies for Preparation of Emotional Speech Database

Abstract The exploration of how we as human beings react to the world and interact with it and each other remains one of the greatest challenges. The ability to recognize emotional states of a person perhaps the most important for successful inter personal social interaction. Automatic emotional speech recognition system can be characterized by the used features, the investigated emotional categories, the methods to collect speech utterances, the languages and the type of the classifier used in the experiment. Since a well defined database is the necessary precondition for improving the performance Automatic emotional speech recognition systems. This paper explores the theories that explain the social and cognitive roles of emotions and mental states and their expression in human behaviors and communication. The paper describes the planning and accomplishment of a native language emotional speech database of acted emotional speech by number of speakers, recording strategies, conversion etc as well as the alternative approach is briefly addressed. Such database would also contribute to research in intonation and emotion

Enhanced multiclass SVM with thresholding fusion for speech-based emotion classification

As an essential approach to understanding human interactions, emotion classification is a vital component of behavioral studies as well as being important in the design of context-aware systems. Recent studies have shown that speech contains rich information about emotion, and numerous speech-based emotion classification methods have been proposed. However, the classification performance is still short of what is desired for the algorithms to be used in real systems. We present an emotion classification system using several one-against-all support vector machines with a thresholding fusion mechanism to combine the individual outputs, which provides the functionality to effectively increase the emotion classification accuracy at the expense of rejecting some samples as unclassified. Results show that the proposed system outperforms three state-of-the-art methods and that the thresholding fusion mechanism can effectively improve the emotion classification, which is important for applications that require very high accuracy but do not require that all samples be classified. We evaluate the system performance for several challenging scenarios including speaker-independent tests, tests on noisy speech signals, and tests using non-professional acted recordings, in order to demonstrate the performance of the system and the effectiveness of the thresholding fusion mechanism in real scenarios.Peer ReviewedPreprin

Emotion Recognition from Speech with Acoustic, Non-Linear and Wavelet-based Features Extracted in Different Acoustic Conditions

ABSTRACT: In the last years, there has a great progress in automatic speech recognition. The challenge now it is not only recognize the semantic content in the speech but also the called "paralinguistic" aspects of the speech, including the emotions, and the personality of the speaker. This research work aims in the development of a methodology for the automatic emotion recognition from speech signals in non-controlled noise conditions. For that purpose, different sets of acoustic, non-linear, and wavelet based features are used to characterize emotions in different databases created for such purpose

A review of natural language processing in contact centre automation

Contact centres have been highly valued by organizations for a long time. However, the COVID-19 pandemic has highlighted their critical importance in ensuring business continuity, economic activity, and quality customer support. The pandemic has led to an increase in customer inquiries related to payment extensions, cancellations, and stock inquiries, each with varying degrees of urgency. To address this challenge, organizations have taken the opportunity to re-evaluate the function of contact centres and explore innovative solutions. Next-generation platforms that incorporate machine learning techniques and natural language processing, such as self-service voice portals and chatbots, are being implemented to enhance customer service. These platforms offer robust features that equip customer agents with the necessary tools to provide exceptional customer support. Through an extensive review of existing literature, this paper aims to uncover research gaps and explore the advantages of transitioning to a contact centre that utilizes natural language solutions as the norm. Additionally, we will examine the major challenges faced by contact centre organizations and offer reco

Multimodal Sensing and Data Processing for Speaker and Emotion Recognition using Deep Learning Models with Audio, Video and Biomedical Sensors

The focus of the thesis is on Deep Learning methods and their applications on multimodal data, with a potential to explore the associations between modalities and replace missing and corrupt ones if necessary. We have chosen two important real-world applications that need to deal with multimodal data: 1) Speaker recognition and identification; 2) Facial expression recognition and emotion detection. The first part of our work assesses the effectiveness of speech-related sensory data modalities and their combinations in speaker recognition using deep learning models. First, the role of electromyography (EMG) is highlighted as a unique biometric sensor in improving audio-visual speaker recognition or as a substitute in noisy or poorly-lit environments. Secondly, the effectiveness of deep learning is empirically confirmed through its higher robustness to all types of features in comparison to a number of commonly used baseline classifiers. Not only do deep models outperform the baseline methods, their power increases when they integrate multiple modalities, as different modalities contain information on different aspects of the data, especially between EMG and audio. Interestingly, our deep learning approach is word-independent. Plus, the EMG, audio, and visual parts of the samples from each speaker do not need to match. This increases the flexibility of our method in using multimodal data, particularly if one or more modalities are missing. With a dataset of 23 individuals speaking 22 words five times, we show that EMG can replace the audio/visual modalities, and when combined, significantly improve the accuracy of speaker recognition. The second part describes a study on automated emotion recognition using four different modalities – audio, video, electromyography (EMG), and electroencephalography (EEG). We collected a dataset by recording the 4 modalities as 12 human subjects expressed six different emotions or maintained a neutral expression. Three different aspects of emotion recognition were investigated: model selection, feature selection, and data selection. Both generative models (DBNs) and discriminative models (LSTMs) were applied to the four modalities, and from these analyses we conclude that LSTM is better for audio and video together with their corresponding sophisticated feature extractors (MFCC and CNN), whereas DBN is better for both EMG and EEG. By examining these signals at different stages (pre-speech, during-speech, and post-speech) of the current and following trials, we have found that the most effective stages for emotion recognition from EEG occur after the emotion has been expressed, suggesting that the neural signals conveying an emotion are long-lasting

Dynamic Estimation of Rater Reliability using Multi-Armed Bandits

One of the critical success factors for supervised machine learning is the quality of target values, or predictions, associated with training instances. Predictions can be discrete labels (such as a binary variable specifying whether a blog post is positive or negative) or continuous ratings (for instance, how boring a video is on a 10-point scale). In some areas, predictions are readily available, while in others, the eort of human workers has to be involved. For instance, in the task of emotion recognition from speech, a large corpus of speech recordings is usually available, and humans denote which emotions are present in which recordings