The refugee/migrant crisis dichotomy on twitter: A network and sentiment perspective

Media reports, political statements, and social media debates on the refugee/migrant crisis shape the ways in which people and societies respond to those displaced people arriving at their borders world wide. These current events are framed and experienced as a crisis, entering the media, capturing worldwide political attention, and producing diverse and contradictory discourses and responses. The labels “migrant” and “refugee” are frequently distinguished and conflated in traditional as well as social media when describing the same groups of people. In this paper, we focus on the simultaneous struggle over meaning, legitimization, and power in representations of the refugee crisis, through the specific lens of Twitter. The 369,485 tweets analyzed in this paper cover two days after a picture of Alan Kurdi - a three-year-old Syrian boy who drowned in the Mediterranean Sea while trying to reach Europe with his family - made global headlines and sparked wide media engagement. More specifically, we investigate the existence of the dichotomy between the “deserving” refugee versus the “undeserving” migrant, as well as the relationship between sentiment expressed in tweets, their influence, and the popularity of Twitter users involved in this dichotomous characterization of the crisis. Our results show that the Twitter debate was predominantly focused on refugee related hashtags and that those tweets containing such hashtags were more positive in tone. Furthermore, we find that popular Twitter users as well as popular tweets are characterized by less emotional intensity and slightly less positivity in the debate, contrary to prior expectations. Co-occurrence networks expose the structure underlying hashtag usage and reveal a refugee-centric core of meaning, yet divergent goals of some prominent users. As social media become increasingly prominent venues for debate over a crisis, how and why people express their opinions offer valuable insights into the nature and direction of these debates

A SYSTEMATIC REVIEW OF COMPUTATIONAL METHODS IN AND RESEARCH TAXONOMY OF HOMOPHILY IN INFORMATION SYSTEMS

Homophily is both a principle for social group formation with like-minded people as well as a mechanism for social interactions. Recent years have seen a growing body of management research on homophily particularly on large-scale social media and digital platforms. However, the predominant traditional qualitative and quantitative methods employed face validity issues and/or are not well-suited for big social data. There are scant guidelines for applying computational methods to specific research domains concerning descriptive patterns, explanatory mechanisms, or predictive indicators of homophily. To fill this research gap, this paper offers a structured review of the emerging literature on computational social science approaches to homophily with a particular emphasis on their relevance, appropriateness, and importance to information systems research. We derive a research taxonomy for homophily and offer methodological reflections and recommendations to help inform future research

Profiling user interactions on online social networks.

Over the last couple of years, there has been signi_cant research e_ort in mining user behavior on online social networks for applications ranging from sentiment analysis to marketing. In most of those applications, usually a snapshot of user attributes or user relationships are analyzed to build the data mining models, without considering how user attributes and user relationships can be utilized together. In this thesis, we will describe how user relationships within a social network can be further augmented by information gathered from user generated texts to analyze large scale dynamics of social networks. Speci_cally, we aim at explaining social network interactions by using information gleaned from friendships, pro_les, and status posts of users. Our approach pro_les user interactions in terms of shared similarities among users, and applies the gained knowledge to help users in understanding the inherent reasons, consequences and bene_ts of interacting with other social network users

Divergent discourse between protests and counter-protests: #BlackLivesMatter and #AllLivesMatter

Since the shooting of Black teenager Michael Brown by White police officer Darren Wilson in Ferguson, Missouri, the protest hashtag #BlackLivesMatter has amplified critiques of extrajudicial killings of Black Americans. In response to #BlackLivesMatter, other Twitter users have adopted #AllLivesMatter, a counter-protest hashtag whose content argues that equal attention should be given to all lives regardless of race. Through a multi-level analysis of over 860,000 tweets, we study how these protests and counter-protests diverge by quantifying aspects of their discourse. We find that #AllLivesMatter facilitates opposition between #BlackLivesMatter and hashtags such as #PoliceLivesMatter and #BlueLivesMatter in such a way that historically echoes the tension between Black protesters and law enforcement. In addition, we show that a significant portion of #AllLivesMatter use stems from hijacking by #BlackLivesMatter advocates. Beyond simply injecting #AllLivesMatter with #BlackLivesMatter content, these hijackers use the hashtag to directly confront the counter-protest notion of “All lives matter.” Our findings suggest that Black Lives Matter movement was able to grow, exhibit diverse conversations, and avoid derailment on social media by making discussion of counter-protest opinions a central topic of #AllLivesMatter, rather than the movement itself

Profiling user interactions on online social networks.

Over the last couple of years, there has been signi_cant research e_ort in mining user behavior on online social networks for applications ranging from sentiment analysis to marketing. In most of those applications, usually a snapshot of user attributes or user relationships are analyzed to build the data mining models, without considering how user attributes and user relationships can be utilized together. In this thesis, we will describe how user relationships within a social network can be further augmented by information gathered from user generated texts to analyze large scale dynamics of social networks. Speci_cally, we aim at explaining social network interactions by using information gleaned from friendships, pro_les, and status posts of users. Our approach pro_les user interactions in terms of shared similarities among users, and applies the gained knowledge to help users in understanding the inherent reasons, consequences and bene_ts of interacting with other social network users

Understanding Bots on Social Media - An Application in Disaster Response

abstract: Social media has become a primary platform for real-time information sharing among users. News on social media spreads faster than traditional outlets and millions of users turn to this platform to receive the latest updates on major events especially disasters. Social media bridges the gap between the people who are affected by disasters, volunteers who offer contributions, and first responders. On the other hand, social media is a fertile ground for malicious users who purposefully disturb the relief processes facilitated on social media. These malicious users take advantage of social bots to overrun social media posts with fake images, rumors, and false information. This process causes distress and prevents actionable information from reaching the affected people. Social bots are automated accounts that are controlled by a malicious user and these bots have become prevalent on social media in recent years. In spite of existing efforts towards understanding and removing bots on social media, there are at least two drawbacks associated with the current bot detection algorithms: general-purpose bot detection methods are designed to be conservative and not label a user as a bot unless the algorithm is highly confident and they overlook the effect of users who are manipulated by bots and (unintentionally) spread their content. This study is trifold. First, I design a Machine Learning model that uses content and context of social media posts to detect actionable ones among them; it specifically focuses on tweets in which people ask for help after major disasters. Second, I focus on bots who can be a facilitator of malicious content spreading during disasters. I propose two methods for detecting bots on social media with a focus on the recall of the detection. Third, I study the characteristics of users who spread the content of malicious actors. These features have the potential to improve methods that detect malicious content such as fake news.Dissertation/ThesisDoctoral Dissertation Computer Science 201

From user-generated text to insight context-aware measurement of social impacts and interactions using natural language processing

Recent improvements in information and communication technologies have contributed to an increasingly globalized and connected world. The digital data that are created as the result of people's online activities and interactions consist of different types of personal and social information that can be used to extract and understand people's implicit or explicit beliefs, ideas, and biases. This thesis leverages methods and theories from natural language processing and social sciences to study and analyze the manifestations of various attributes and signals, namely social impacts, personal values, and moral traits, in user-generated texts. This work provides a comprehensive understanding of people's viewpoints, social values, and interactions and makes the following contributions. First, we present a study that combines review mining and impact assessment to provide an extensive discussion on different types of impact that information products, namely documentary films, can have on people. We first establish a novel impact taxonomy and demonstrate that, with a rigorous analysis of user-generated texts and a theoretically grounded codebook, classification schema, and prediction model, we can detect multiple types of (self-reported) impact in texts and show that people's language can help in gaining insights about their opinions, socio-cultural information, and emotional states. Furthermore, the results of our analyses show that documentary films can shift peoples' perceptions and cognitions regarding different societal issues, e.g., climate change, and using a combination of informative features (linguistic, syntactic, and psychological), we can predict impact in sentences with high accuracy. Second, we investigate the relationship between principles of human morality and the expression of stances in user-generated text data, namely tweets. More specifically, we first introduce and expand the Moral Foundations Dictionary and operationalize moral values to enhance the measurement of social effects. In addition, we provide detailed explanation on how morality and stance are associated in user-generated texts. Through extensive analysis, we show that discussions related to various social issues have distinctive moral and lexical profiles, and leveraging moral values as an additional feature can lead to measurable improvements in prediction accuracy of stance analysis. Third, we utilize the representation of emotional and moral states in texts to study people's interactions in two different social networks. Moreover, we first expand the analysis of structural balance to include direction and multi-level balance assessment (triads, subgroups, and the whole network). Our results show that analyzing different levels of networks and using various linguistic cues can grant a more inclusive view of people and the stability of their interactions; we found that, unlike sentiments, moral statuses in discussions stay balanced throughout the networks even in the presence of tension. Overall, this thesis aims to contribute to the emerging field of "social" NLP and broadens the scope of research in it by (1) utilizing a combination of novel taxonomies, datasets, and tools to examine user-generated texts and (2) providing more comprehensive insights about human language, cultures, and experiences

Learning Topical Social Media Sensors for Twitter

Social media sources such as Twitter represent a massively distributed social sensor over diverse topics ranging from social and political events to entertainment and sports news. However, due to the overwhelming volume of content, it can be difficult to identify novel and significant content within a broad topic in a timely fashion. To this end, this thesis proposes a scalable and practical method to automatically construct social sensors for generic topics. The concept of using social media as a sensor for detection of events and news has been proposed in the literature. However, we argue that most of these works do not focus on targeted content detection or they use very basic methods for collecting the topical data for further analysis. This demonstrates a gap in the use of social media as a sensor for high-quality topical content detection that we aim to address via machine learning. In this thesis, given minimal supervised training content from a user, we learn to identify topical tweets from millions of features capturing content, user and social interactions on Twitter. On a corpus of over 800 million English Tweets collected from the Twitter streaming API during 2013 and 2014 and learning for 10 diverse topics, we empirically show that our learned social sensor automatically generalizes to unseen future content with high ranking and precision scores. Furthermore, we provide an extensive analysis of features and feature types across different topics that reveals, for example, that (1) largely independent of topic, simple terms are the most informative feature followed by location features and that (2) the number of unique hashtags and tweets by a user correlates more with their informativeness than their follower or friend count. In summary, this work provides a novel, effective, and efficient way to learn topical social sensors requiring minimal user curation effort and offering strong generalization performance for identifying future topical content