DevOps in Practice -- A preliminary Analysis of two Multinational Companies

DevOps is a cultural movement that aims the collaboration of all the stakeholders involved in the development, deployment and operation of soft-ware to deliver a quality product or service in the shortest possible time. DevOps is relatively recent, and companies have developed their DevOps prac-tices largely from scratch. Our research aims to conduct an analysis on practic-ing DevOps in +20 software-intensive companies to provide patterns of DevOps practices and identify their benefits and barriers. This paper presents the preliminary analysis of an exploratory case study based on the interviews to relevant stakeholders of two (multinational) companies. The results show the benefits (software delivery performance) and barriers that these companies are dealing with, as well as DevOps team topology they approached during their DevOps transformation. This study aims to help practitioners and researchers to better understand DevOps transformations and the contexts where the practices worked. This, hopefully, will contribute to strengthening the evidence regarding DevOps and supporting practitioners in making better informed decisions about the return of investment when adopting DevOps.Comment: 8 pages, 1 figure, 2 tables, conferenc

DevOps and software quality : a systematic mapping

Quality pressure is one of the factors affecting processes for software development in its various stages. DevOps is one of the proposed solutions to such pressure. The primary focus of DevOps is to increase the deployment speed, frequency and quality. DevOps is a mixture of different developments and operations to its multitudinous ramifications in software development industries, DevOps have attracted the interest of many researchers. There are considerable literature surveys on this critical innovation in software development, yet, little attention has been given to DevOps impact on software quality. This research is aimed at analyzing the implications of DevOps features on software quality. DevOps can also be referred to a change in organization cultures aimed at removal of gaps between the development and operations of an organization. The adoption of DevOps in an organization provides many benefits including quality but also brings challenges to an organization. This study presents systematic mapping of the impact of DevOps on software quality. The results of this study provide a better understanding of DevOps on software quality for both professionals and researchers working in this area. The study shows research was mainly focused in automation, culture, continuous delivery, fast feedback of DevOps. There is need of further research in many areas of DevOps (for instance: measurement, development of metrics of different stages to assess its performance, culture, practices toward ensuring quality assurance, and quality factors such as usability, efficiency, software maintainability and portability). Keywords: DevOps, development, operations, software, software quality, automation, measurement, systematic mappingpublishedVersio

Understand Your Chains: Towards Performance Profile-based Network Service Management

Allocating resources to virtualized network functions and services to meet service level agreements is a challenging task for NFV management and orchestration systems. This becomes even more challenging when agile development methodologies, like DevOps, are applied. In such scenarios, management and orchestration systems are continuously facing new versions of functions and services which makes it hard to decide how much resources have to be allocated to them to provide the expected service performance. One solution for this problem is to support resource allocation decisions with performance behavior information obtained by profiling techniques applied to such network functions and services. In this position paper, we analyze and discuss the components needed to generate such performance behavior information within the NFV DevOps workflow. We also outline research questions that identify open issues and missing pieces for a fully integrated NFV profiling solution. Further, we introduce a novel profiling mechanism that is able to profile virtualized network functions and entire network service chains under different resource constraints before they are deployed on production infrastructure.Comment: Submitted to and accepted by the European Workshop on Software Defined Networks (EWSDN) 201

Evolution of Integration, Build, Test, and Release Engineering Into DevOps and to DevSecOps

Software engineering operations in large organizations are primarily comprised of integrating code from multiple branches, building, testing the build, and releasing it. Agile and related methodologies accelerated the software development activities. Realizing the importance of the development and operations teams working closely with each other, the set of practices that automated the engineering processes of software development evolved into DevOps, signifying the close collaboration of both development and operations teams. With the advent of cloud computing and the opening up of firewalls, the security aspects of software started moving into the applications leading to DevSecOps. This chapter traces the journey of the software engineering operations over the last two to three decades, highlighting the tools and techniques used in the process

Leading Devops practice and principle adoption

This research, undertaken in highly structured software-intensive organizations, outlines challenges associated to agile, lean and DevOps practices and principles adoption. The approach collected data via a series of thirty (30) interviews, with practitioners from the EMEA region (Czech Republic, Estonia, Italy, Georgia, Greece, The Netherlands, Saudi Arabia, South Africa, UAE, UK), working in nine (9) different industry domains and ten (10) different countries. A set of agile, lean and DevOps practices and principles, which organizations choose to include in their DevOps adoption journeys were identified. The most frequently adopted structured service management practices, contributing to DevOps practice adoption success, indicate that those with software development and operation roles in DevOps-oriented organizations benefit from existence of highly structured service management approaches such as ITIL®

A Systematic Literature Review on DevOps and its Definitions, Adoptions, Benefits and Challenges

The increased pace of software development and rapid changes of business- and technological requirements have introduced a new type of software development culture called DevOps. IT Operations and Software Development have endured poor communication and collaboration with each other, which have resulted in bottlenecks throughout the software development life cycle. The discrepancy has contributed to delayed software updates with inferior quality and a culture, that complicates the goals of organisations, to produce high-quality software for its customers. DevOps can streamline the software development process by removing the constraints on the teams, by increasing collaboration, automation, sharing and measurement principles. This is possible through the change of mindset and culture of the organisation. Since the concept of DevOps is loosely defined, it is an interesting topic to research. This thesis provides an insight on the definitions, implementations, benefits and challenges of DevOps, through a systematic literature review. The literature review was conducted by identifying and analysing the related literature on DevOps. The results were 25 primary studies on the definition, adoption methods, benefits and challenges of DevOps. The result presents ways to define DevOps, some tools and methods on how to adopt DevOps within an organisation and some perceived benefits and challenges of adopting DevOps. The contribution of the thesis provides an overall understanding of DevOps and its core principles and practices. The contribution also includes, approaches for adopting DevOps, the premise behind its adoption and obstacles that may occur during the process

DevOps and information technology service management: A problem management case study

The use of DevOps is a predominant attribute of businesses engaged in the development and maintenance of Information Technology systems. Although literature exploring DevOps practices has expanded, there is still much unexplored territory on its operational ramifications. This is particularly observed when considering their potential impact on ITSM frameworks such as ITIL, which governs Operations. This research aims to establish how DevOps principles and practices can be applied to Problem Management, a core Service Management process. Specifically, it explores which DevOps practices may be used throughout the Problem lifecycle, as well as benefits which may result from them. An exploratory case study was carried out with the participation of Problem Managers operating in a DevOps environment. Three data collection methods were applied: Semi structured interviews, in which participants described their experience and insight in relation to DevOps and Problem Management; documental analysis and observation, where processes and workflows were examined; and a focus group exercise in which study outcomes were discussed and systematized. This research indicates that DevOps practices have varying degrees of significance for a Problem Management process. Practices associated with continuous planning and collaboration are prone to having greater significance in a Problem lifecycle, with the potential of enabling benefits such as quicker Problem identification, higher quality Root Cause Analysis, and improved resolution times. The novelty of insight gathered in this study benefits both academics, through its contribution to an expanding body of knowledge, and professionals, considering the practical and applicable nature of findings. Future work is also presented.A utilização de metodologias DevOps é hoje uma característica predominante de organizações envolvidas no desenvolvimento e manutenção de sistemas de Tecnologia e Informação. Apesar da crescente produção de literatura a examinar práticas DevOps, existe muito território por explorar referente às suas ramificações a nível operacional. Isto é particularmente notável quando se consideram potenciais interações com frameworks de ITSM como o ITIL, que governam Operações. Esta pesquisa tem como objetivo estabelecer quais princípios e práticas DevOps podem ser aplicadas na Gestão de Problemas, um processo central para a Gestão de Serviços. Especificamente, exploramos quais práticas DevOps podem ser utilizadas ao longo do ciclo de vida de um Problema, tal como que benefícios poderão resultar da sua aplicação. Um caso de estudo exploratório foi realizado com a participação de Gestores de Problemas a operar num ambiente DevOps. Três métodos de recolha de dados foram aplicados: Entrevistas semiestruturadas, onde participantes descreveram a sua experiência e conhecimento em relação a DevOps e Gestão de Problemas; análise documental e observação, onde processos operacionais foram examinados; e uma discussão em grupo onde resultados do estudo foram discutidos e sistematizados. Esta investigação indica que práticas DevOps tem variados níveis de significância para um processo de Gestão de Problemas. Práticas associadas ao planeamento contínuo e colaboração tendem a ter maior significância no ciclo de vida de um Problema, com potencial para gerar benefícios como a mais rápida identificação de Problemas, maior qualidade na análise de causa, e melhorias nos tempos de resolução. As conclusões apresentadas neste estudo trazem benefícios tanto para académicos, expandindo o corpo de conhecimento disponível sobre o tema, como para profissionais, considerando a sua natureza prática e aplicável. Direções para trabalho futuro são também apresentadas