AN INVESTIGATION OF THE ROLE OF DEPENDENCY IN PREDICTING CONTINUANCE INTENTION TO USE UBIQUITOUS MEDIA SYSTEMS: COMBINING A MEDIA SYTEM PERSPECTIVE WITH EXPECTATION-CONFIRMATION THEORIES

The mobile telecommunications landscape has evolved into a highly competitive and complex ecosystem composed of network operators, mobile device manufacturers as well as software, content and service providers. This major shift has strongly impacted the fundamental nature of mobile devices which have now become complex multi-purpose, multi-context ubiquitous media systems. Such change has engendered an urgent need to revisit our understanding of mobile device usage through the lens of theories that encompass the multifaceted nature of ubiquitous systems. Relying on a media perspective, the paper investigates the role of individual media dependency in predicting continuance intention to use ubiquitous media systems. Data collected from 150 smartphone users were used to test the developed conceptual model. The results confirmed the overall effect of ubiquitous media systems dependency on individuals´ reasoned continuance usage decision. The findings suggest that the level of dependency towards a ubiquitous media system inflates the perceived positive attributes about the system: perceived usefulness and perceived ease of use, as well as the cognitive appraisal about the discrepancies between initial expectations and post-use performance. Theoretical and practical implications developed from these findings are then discussed

A meta-analysis of the quantitative studies in continuance intention to use an information system

Franque, F. B., Oliveira, T., Tam, C., & Santini, F. D. O. (2021). A meta-analysis of the quantitative studies in continuance intention to use an information system. Internet Research, 31(1), 1-36. https://doi.org/10.1108/INTR-03-2019-0103Purpose: This study aims to describe, synthesise and clarify the findings of published studies on individual continuance intention to use an information system (IS), considering the fact that the number of studies in the continuance intention context are growing exponentially and cover several different subjects. Design/methodology/approach: The research uses meta- and weight analysis by taking 115 empirical studies from continuance intention to use an IS. The data are presented in different views using significant and non-significant relationships from all the studies. Furthermore, it uses hierarchical linear meta-analysis to analyse potential moderators that can influence continuance intention. Findings: The results reveal that affective commitment, attitude, satisfaction, hedonic value and flow are the best predictors of continuance intention to use an IS. Sample size, individualism, uncertainty avoidance and long-term orientation moderate the relationship of perceived usefulness on continuance intention. Power distance, masculinity and indulgence moderate relationship satisfaction on continuance intention. Practical implications: The results reveal that continuance intention to use an IS has been studied in different countries, with different cultures; therefore, IS providers should have diversified managing strategies, to ensure the satisfaction of users and long-term usage of their IS. Originality/value: The study provides a systematic overview of the most relevant variables used in the literature, including a temporal analysis of the theoretical models, highlighting the evolution of the constructs and presents a moderation analysis.authorsversionpublishe

User Engagement with Mobile Technologies: A Multi-Dimensional Conceptualization of Technology Use

Our study conceptualizes user engagement – a form of technology use targeting the emerging ubiquitous mobile technology generation such as mobile health (mHealth) and social network applications. User engagement manifests in three dimensions, including behavioral, cognitive, and emotional engagement. We validated the measures (in both objective and subjective forms) for the three-dimension user engagement in two different mobile technology contexts, i.e., an e-nursing mobile application and a question-and-answer social network application. We further delineated the relationships among the three dimensions: 1) prior behavioral engagement contributed to both emotional and cognitive engagement, 2) emotional engagement lead to post behavioral engagement, and 3) emotional engagement, compared with prior behavioral engagement and cognitive engagement, exerted a stronger influence predicting post behavioral engagement. Our study enriches both technology use and engagement literature

Mobile Payment Continuance Intention

A thesis submitted in partial fulfillment of the requirements for the degree of Doctor in Information Management, specialization in Information TechnologiesThe disruptive development of information and communication technologies over the last two decades has revolutionized the mobile phone industry, exponentially increased the number of mobile phone users, and encouraged companies to make various services available through a mobile phone. Mobile payment is one of the fastest growing services, enabling users to perform financial transactions over a mobile phone. The exponential growth of mobile payment has affected a number of sectors including finance and technology, thus reinforcing the need for a deep understanding of the impact of the continued use of mobile payment services. With this dissertation we contribute to a better understanding of the determinants of continuance intention to use mobile payment at the individual level. For this reason, were developed four studies, one literature review, and three empirical studies. In the first study (Chapter 2) we conducted a literature review of existing studies on individual continuance intention to use an information system. In Chapter 3 we assessed the continuance intention to use m-payment employing two theoretical models, the DeLone and McLean information system success model (D&M ISSM) and the expectation-confirmation model (ECM) in an African context. The impact of task technology fit (TTF) and overall trust on ECM to explain the continuance use of mpayment is analysed in Chapter 4. In the last study, Chapter 5, we assess the impact of culture on continuance intention to use m-payment, combining the ECM and Hofstede’s cultural dimensions. This dissertation provides several contributions for research and practice, contributing to the advancement of knowledge and implications for service managers, service providers, users, and researchers. The literature review applies meta-analysis and weight analysis from 115 empirical studies from continuance intention to use an information system (IS). The findings reveal that the factors with strongest influence on continuance intention to use an IS are affective commitment, attitude, satisfaction, hedonic value, and flow. Moreover, sample size, individualism, uncertainty avoidance, and long-term orientation moderate the relationship of perceived usefulness on continuance intention. Power distance, masculinity, and indulgence moderate the relationship of satisfaction on continuance intention. From the first empirical study we examine the influence individual performance drivers on continuance intention to use m–payment in an African context. We find that the most important predictors of continuance intention to use m-payment are individual performance, use, and satisfaction. The second empirical study integrates TTF and overall trust theories and evaluates their relationships for continuance intention to use mobile payment. Findings show that use, individual performance, overall trust, and the moderation role of satisfaction are the most important constructs to explain continuance intention. The last empirical study assesses the impact of culture on m-payment continuance intention. The findings reveal that the relationships between confirmation on satisfaction and perceived usefulness, and perceived usefulness on continuance intention are moderated by uncertainty avoidance.O desenvolvimento disruptivo das tecnologias de informação e comunicação nas últimas duas décadas revolucionou a indústria da telefonia móvel, aumentando exponencialmente o número de utilizadores de telemóveis, encorajando desta forma as empresas a disponibilizar diferentes serviços através de um telemóvel. O serviço pagamento móvel é um dos serviços que se encontra em um rápido crescimento permitindo aos utilizadores efetuar transações financeiras através de um telemóvel. O crescimento exponencial do serviço de pagamento móvel tem afetado diferentes sectores, tais como finanças e tecnologia, reforçando a necessidade de uma compreensão profunda do impacto da utilização contínua dos serviços de pagamento móvel. Com o desenvolvimento desta dissertação, esperamos contribuir para uma melhor compreensão dos determinantes da intenção de continuar a usar o serviço de pagamento móvel a nível individual. De forma a concretizar este objetivo foram desenvolvidos um total de quatro estudos distintos. No primeiro estudo (Capítulo 2) realizámos uma revisão bibliográfica dos estudos existentes sobre a intenção de continuar a utilizar um sistema de informação. No capítulo três, avaliámos a intenção de continuar a utilizar o serviço de pagamento móvel, empregando dois modelos teóricos, o DeLone and McLean information system success model (D&M ISSM) e o expectation-confirmation model (ECM) num contexto africano. O impacto do task technology fit (TTF) e o overall trust no modelo ECM para explicar o uso contínuo do serviço de pagamento móvel foi analisado no capítulo quatro. No último estudo, capítulo cinco, avaliámos o impacto da cultura na intenção de continuação da utilização do serviço de pagamento móvel, combinando as dimensões culturais de Hofstede e o modelo ECM. Esta dissertação apresenta várias contribuições para a investigação e para a prática, contribuindo para o avanço do conhecimento, provocando implicações para gestores de serviços, prestadores de serviços, utilizadores e investigadores. O estudo da revisão bibliográfica aplicou meta-analysis e weight analysis a partir de 115 estudos empíricos de intenção continuar a utilizar um sistema de informação (SI). Os resultados revelam que os fatores com maior influência na intenção de continuação da utilização de um SI foram o compromisso afetivo, atitude, satisfação, valor hedónico, e flow. Além disso, o tamanho da amostra, individualismo, prevenção da incerteza, e orientação a longo prazo moderam a relação entre perceção da utilidade e intenção de continuar, distância do poder, masculinidade e indulgência moderam a relação entre satisfação e intenção de continuar. Para o primeiro estudo empírico, examinámos a influência dos fatores de desempenho individual na intenção de continuação da utilização do m-pagamento num contexto africano. Verificámos que os preditores mais importantes da intenção de continuar a utilizar o serviço de pagamento móvel são o desempenho individual, uso e a satisfação. O segundo estudo empírico integrou as teorias da TTF e da confiança geral e avaliou as suas relações para a intenção de continuação da utilização do pagamento móvel. Os resultados mostram que o uso, desempenho individual, confiança geral, o papel de moderação da satisfação são os fatores relevantes para explicar a intenção de continuar a utilizar o serviço de pagamento móvel. O último estudo empírico avalia o impacto da cultura sobre a intenção de continuação do pagamento móvel. Os resultados revelam que as relações entre confirmação, perceção de utilidade com satisfação, perceção de utilidade com intenção de continuar são moderadas pela prevenção da incerteza

The moderating role of prior experience in technological acceptance models for ubiquitous computing services in urban environments

Ubiquitous computing services constitute a new information technology that can be used in thousands of potential applications and environments. Ubiquitous computing is also changing the classic paradigm of information technology as it is forcing social and cultural changes. Determining factors affecting the use of ubiquitous services is essential to correctly define the characteristics of new value added services. However, this study investigates not only these factors, but also the moderating effect of previous experience. Due to the technological nature of ubiquitous services, previous experience alters the way in which potential users face these services. Findings suggest that previous experience changes the way in which antecedent relates to basic TAM constructs. The derived research models and empirical results also provide valuable indicators for future research and managerial guidelines for the successful adoption of ubiquitous computing servicesJunta de Andalucia. Consejería de Economía, Innovación, Ciencia y Empleo P12-SEJ-32

Why We Cannot Resist Our Smartphones: Investigating Compulsive Use of Mobile SNS from a Stimulus-Response-Reinforcement Perspective

Compulsive smartphone use has attracted extensive social attention because of serious and even fatal outcomes associated with it. However, there has been little theory-driven research systematically investigating the mechanism of compulsive behavior in smartphone use. Although a significant line of literature exists in the area of personal-computer based technology addiction, the mechanism underpinning compulsive smartphone use differs significantly because the unique and specific characteristics of smartphones have given rise to a fundamentally different usage context with new usage behavioral patterns. In order to comprehensively theorize this issue, we first defined compulsive behavior in smartphone use, focusing on mobile social networking services (SNSs) in particular, and then extended the stimulus-response-reinforcement framework to investigate the theoretical network of compulsive use of mobile SNSs. We used online survey data from 368 active mobile SNS users in China to empirically test and validate the proposed model and hypotheses. Our results indicate that both positive and negative reinforcements, as well as the compensatory component, invoke the feeling of urge that leads to compulsive mobile SNS use. The positive effects of interactivity as an incentive stimulus on those reinforcements and compulsive mobile SNS use were also found to be significant

How Self-tracking and the Quantified Self Promote Health and Well-being: Systematic Review

Self-tracking technologies are widely used in people’s daily lives and health care. Academic research on self-tracking and the quantified self has also accumulated rapidly in recent years. Surprisingly, there is a paucity of research that reviews, classifies, and synthesizes the state of the art with respect to self-tracking and the quantified self.publishedVersio

An Exploratory Study of Personalization and Learning Systems Continuance

Learning systems are widely adopted by institutions worldwide in the new millennium. The challenge on utilization of learning systems is switched from users’ pre-acceptance behaviours (whether they are likely to adopt learning systems) to post-acceptance behaviours (whether they will continue to use the learning systems). It is commonly expected that successfully adopted learning systems that have, at one time, been perceived as being useful and easy to use would likely achieve a high rate of user continuance. However, reality can be different as user continuance is often not as high as expected. The continuance of learning systems draws our attention because the investment in institutionalizing a learning system is huge. There is also a theoretical gap between technology acceptance and system continuance for which continuance behaviour cannot be explained by traditional technology acceptance models. This study extends a post-adoption model on habit and IS continuance to investigate the effect of personalization (which includes personal content management, personal time management and privacy control) on learning system continuance. Empirical results suggest that personalization has a positive influence on perceived usefulness and habit, but does not directly influence continuance intention

Why do Individuals Continue Using Mobile Payments - A Qualitative Study in China

Many financial and mobile service providers are viewing mobile payment (MP) as a strategic growth area for their business. In order to realize this anticipated growth potential, users must initially adopt and then continue to use MP systems. However, a rich and detailed user perspective of MP continuance behavior is lacking. We address part of this research gap by content-analyzing interview transcripts of 38 MP users. The findings indicate that perceived usefulness and risk, disconfirmation, satisfaction, subjective norm, and habit are important when users making MP continuance decisions

Understanding the factors of mobile payment continuance intention: empirical test in an African context

Franque, F. B., Oliveira, T., & Tam, C. (2021). Understanding the factors of mobile payment continuance intention: empirical test in an African context. Heliyon, 7(8), 1-12. [e07807]. https://doi.org/10.1016/j.heliyon.2021.e07807Few studies have been conducted about individuals’ continuance to use m-payment, especially in an African context. This study investigates the continuance intention to use m-payment, employing two theoretical models: the DeLone and McLean information system (D&M IS) success model and the expectation-confirmation model (ECM) in an African context. We collected 338 questionnaires through an online survey to evaluate and validate the proposed theoretical model, using partial least squares – structural equation modelling (PLS-SEM). Our results indicate that the most important predictors of continuance intention to use m-payment are individual performance, use, and satisfaction. The results present useful insight to understand continuance intentions toward mobile payment in an African context. The integration of D&M IS success model, and the ECM model is to allow us to understand the main factors affecting the continuance intention to use mobile payment in the African context. By combining these two models we show how to compensate for and complement the weaknesses and strengths of the models, solidifying our findings of continuance intention with a stronger model that is otherwise not possible.publishersversionpublishersversionpublishe