The role of formal controls in facilitating information system diffusion

Information systems (IS) studies highlight that IS usage, a pre-requisite for IS diffusion, may be difficult to attain when usage is voluntary because users can resist using the system. User resistance may be overcome through the application of organizational controls. Control theory explains how users' actions and practices are shaped in line with organizational guidelines and procedures. This paper reports on a qualitative case study and shows how formal control mechanisms (behavior and outcome controls) can have a positive and conclusive impact on IS diffusion. The paper makes three contributions to knowledge. First, it proposes a model of IS diffusion, which explains how the application of outcome control mechanisms can lead to IS diffusion despite user resistance. Second, it suggests that IS diffusion paths are iterative, rather than smooth and linear. Finally, the paper demonstrates that despite a lack of reward expectancy, sanction expectancy can be effective during an IS diffusion process

Coherence and transparency: some advice for qualitative researchers

There is relatively little advice in the Engineering domain for undertaking qualitative studies. Researchers have to rely on generic guidance that may result in imprecise application of qualitative methods. A related discipline to Engineering is Information Systems (IS) and the experiences of the IS domain may provide some useful insights for undertaking qualitative studies. This paper synthesizes the guidance from the IS community for crafting high quality qualitative studies and manuscripts. It reports on five themes: i) Establishing philosophical underpinnings; ii) Clarifying theoretical aims; iii) Selecting qualitative methods; iv) Demonstrating rigour in qualitative data analysis; and v) Grappling with generalisation. The review stresses the importance of coherence and transparency for crafting qualitative research manuscripts and provides a list of reflective questions for qualitative research design

Developing e-Services for Lagos State: Understanding the impact of Cultural Perceptions and Working Practices

The development of e-services is not only a technological phenomenon, but involves organizational and social complexities. In this paper, we build upon an interpretive case study, and examine Lagos State\u27s initiative, in order to showcase how the implementation of public sector e-services have been affected by organizational and cultural perceptions and the working practices of individuals in a developing country. This research provides insights for international organizations that determine the status of countries by providing online access, products and services to their citizens, and to Internet Service Providers who pursue new territories for the provision of new products and services. It also informs governments around the globe about cultural perceptions and working practices, thereby helping them determine their developmental progress and decide their future endeavors

Coherence and transparency: some advice for qualitative researchers

This is an Open Access Article. It is published by Brazilian Association of Production Engineering (ABEPRO) under the Creative Commons Attribution 4.0 International Licence (CC BY). Full details of this licence are available at: http://creativecommons.org/licenses/by/4.0/There is relatively little advice in the Engineering domain for undertaking qualitative studies. Researchers have to rely on generic guidance that may result in imprecise application of qualitative methods. A related discipline to Engineering is Information Systems (IS) and the experiences of the IS domain may provide some useful insights for undertaking qualitative studies. This paper synthesizes the guidance from the IS community for crafting high quality qualitative studies and manuscripts. It reports on five themes: i) Establishing philosophical underpinnings; ii) Clarifying theoretical aims; iii) Selecting qualitative methods; iv) Demonstrating rigour in qualitative data analysis; and v) Grappling with generalisation. The review stresses the importance of coherence and transparency for crafting qualitative research manuscripts and provides a list of reflective questions for qualitative research design

Governing Intra-project Modular Interdependencies in ISD Projects: A Control Theory Perspective

Though information systems development (ISD) projects use modularization as an approach to better manage complex tasks by decomposing them into simpler intra-project modules, we lack clearly established modalities for managing such modularized ISD projects. Adopting a control theory perspective and leveraging a case study research approach, we unearth the underlying “control mechanisms” that an organization leveraged to manage eight modularized ISD projects. Specifically, we explore the intra-project modular dependencies that the projects’ business requirement documents indicated and use results from semi-structured interviews with project members to identify the corresponding control mechanisms. Our results indicate that, in scenarios with a low level of intra-project modular interdependencies, formal outcome and formal behavior constitute the preferred control mechanisms. However, specific situations related to flexible project practices and volatile client requirements may minimize the level of formal outcome and formal behavior control mechanisms in such projects. A low level of interdependencies between intra-project modules minimizes the need for informal clan control; nonetheless, informal clan-control mechanisms may help team members understand project requirements in a shared manner. Projects with a high level of interdependencies between intra-project modules have a high level of informal clan control. However, in some situations, projects with a high level of intra-project modular interdependencies have a low level of informal clan control often due to time pressures. Organizations may govern projects with a high level of intra-project modular interdependencies and poor structures through an enabling control style. Organizations can effectively govern projects with a low level of intra-project modular interdependencies through authoritative control style except in the projects where they assign team members to multiple projects simultaneously. By leveraging control theory to examine the intra-project modular dependencies, we add to the ongoing discourse on control theory and ISD project governance

Designing Social Nudges for Enterprise Recommendation Agents: An Investigation in the Business Intelligence Systems Context

According to behavioral economists, a “nudge” is an attempt to steer individuals toward making desirable choices without affecting their range of choices. We draw on this concept, and design and examine nudges that exploit social influence’s effects to control individuals’ choices. Although recommendation agent research provides numerous insights into extending information systems and assisting end consumers, it lacks insights into extending enterprise information systems to assist organizations’ internal employees. We address this gap by demonstrating how enterprise recommendation agents (ERAs) and social nudges can be used to tackle a common challenge that enterprise information systems face. That is, we use an ERA to facilitate information (i.e., reports) retrieval in a business intelligence system. In addition, we use social nudges to steer users toward reusing specific recommended reports rather than choosing between recommended reports randomly. To test the effects of the ERA and the four social nudges, we conduct a within-subject lab experiment using 187 participants. We also conduct gaze analysis (“eye tracking”) to examine the impact of participants’ elaboration. The results of our logistic mixed-effects model show that the ERA and the proposed social nudges steer individuals toward certain choices. Specifically, the ERA steers users toward reusing certain reports. These theoretical findings also have high practical relevance and applicability: In an enterprise setting, the ERA allows employees to reuse existing resources (such as existing reports) more effectively across their organizations because employees can more easily find the reports they actually need. This, in turn, prevents the development of duplicate reports

Developing e-services for Lagos State: Understanding the impact of cultural perceptions and working practices

The development of e-services is not only a technological phenomenon, but involves organizational and social complexities. In this paper, we build upon an interpretive case study, and examine Lagos State’s initiative, in order to showcase how the implementation of public sector e-services have been affected by organizational and cultural perceptions and the working practices of individuals in a developing country. This research provides insights for international organizations that determine the status of countries by providing online access, products and services to their citizens, and to Internet Service Providers who pursue new territories for the provision of new products and services. It also informs governments around the globe about cultural perceptions and working practices, thereby helping them determine their developmental progress and decide their future endeavors

Strategies Used in eHealth Systems Adoption

Failure to adopt an interoperable eHealth system limits the accurate communication exchange of pertinent health-care-related data for diagnosis and treatment. Patient data are located in disparate health information systems, and the adoption of an interoperable eHealth system is complex and requires strategic planning by senior health care IT leaders. Grounded in DeLone and McLeanâs information system success model, the purpose of this qualitative case study was to explore strategies used by some senior information technology (IT) health care leaders in the successful adoption of an eHealth system. The participants were 8 senior health care IT leaders in the eastern United States who successfully adopted an interoperable eHealth system. Data were collected using semistructured interviews following Kallioâs five phase interview guide and analyzed using thematic analysis. Six themes emerged: eHealth ecosystem, implementation approach, quality, strategy, use/intent to use, and user satisfaction. A key recommendation from results indicates that further identification and development of strategies based on the DeLone and McLean IS success model might benefit successful eHealth adoption and implementation. Positive social change implications include the potential for senior health care IT leaders to identify a framework to enhance accuracy among eHealth systems to reduce medical errors and improve patient care

The role of formal controls in facilitating information system diffusion

Information systems (IS) studies highlight that IS usage, a pre-requisite for IS diffusion, may be difficult to attain when usage is voluntary because users can resist using the system. User resistance may be overcome through the application of organizational controls. Control theory explains how users’ actions and practices are shaped in line with organizational guidelines and procedures. This paper reports on a qualitative case study and shows how formal control mechanisms (behavior and outcome controls) can have a positive and conclusive impact on IS diffusion. The paper makes three contributions to knowledge. First, it explains how the application of outcome control mechanisms can lead to IS diffusion despite user resistance. Second, it suggests that IS diffusion paths are iterative, rather than smooth and linear. Finally, the paper demonstrates that in some contexts, despite a lack of reward expectancy, sanction expectancy can be an effective force during the IS diffusion process