Integrating information systems success and overall trust

Tam, C., Loureiro, A., & Oliveira, T. (2020). The individual performance outcome behind e-commerce: Integrating information systems success and overall trust. Internet Research, 30(2), 439-462. [Advanced online publication on 22 october 2019]. https://doi.org/10.1108/INTR-06-2018-0262Purpose: While most e-commerce studies focus on the understanding of online customer behaviour, mainly adoption and purchase behaviours. The purpose of this paper is to examine the relationship between e-commerce and individual performance. The authors test the role of systems, information and service quality in e-commerce use and user satisfaction. Trust may become an important aspect for a consumer’s decision making, based on this the authors identify the effect of the role of trust on e-commerce use, user satisfaction and its impact on individual performance. This research has theoretical and managerial implications, since the protagonism of e-commerce is increasing in both academia and industry. Design/methodology/approach: The authors apply a research model that integrates information systems success dimensions and user behaviour in the form of trust. The empirical approach was based on an online survey questionnaire of 437 individuals from Portugal. Findings: The results reveal that overall quality and overall trust are important to explain use and user satisfaction in the context of e-commerce, which further leads to individual performance. The findings indicate that a higher level of use and user satisfaction increase individual performance. Originality/value: The authors integrate information systems success dimensions and overall trust to understand the significance of e-commerce individual performance. The authors expect the results to enrich the understanding of the importance of considering both technological and behavioural factors to increase the success of e-commerce.authorsversionpublishe

Accountability for public sector it projects and the senior responsible owner: a theoretical background and research agenda

The history of public sector IT capital projects is littered with examples of projects that have been delivered late, or have exceeded their budgets, or have proved unsuitable for their intended use. Such projects include the computerised passport processing system, the National Insurance Recording System and the Libra project (Comptroller and Auditor General, 1999,2001, 2003). Other projects such as the Benefits Card Payment project (Comptroller and Auditor General, 2000) have been cancelled prior to completion after the expenditure of significant sums of public money, having made little progress over an extended period of time. These project failures and their consequent negative impacts on the delivery of public services have been widely reported in an almost continuous stream of newspaper headlines. This succession of revelations about the problems of public sector IT capital projects has been accompanied by high levels of political and public concerns that the benefits of the projects are lost and that large sums of public money are being wasted. In the first part of the paper we argue that there has been a historical focus on institutional accountability at the expense of research into individual accountability. We explore how and why the traditional doctrine of civil servant accountability has declined, with a resultant increased emphasis on both the accountability of civil servants and on managerial performance. We examine the effects of managerialism on the changing subject of civil servant accountability and on the emergence of the SRO role. We formalize our arguments by developing two propositions that illustrate the basic flaws in the SRO concept that arise from subjective and cognitive aspects of understanding. In the second part of the paper we explore the potential and limitations of five different approaches to the study of SRO accountability that might take into account its cognitive and subjective components. We conclude that one of the five - experientialism, or phenomenography - offers to overcome the limitations of the others. We present three further theoretical propositions using phenomenographic principles to illustrate the argument for the existence of a range of understandings of SRO accountability. We conclude that the subjective and cognitive limitations outlined open the way for further research into the field of accountability and the management of IT projects across the public sector.School of Managemen

To what extent could Business Process Management Suite (BPMS) contribute positively to e-learning?

The purpose of this paper is to evaluate the effectiveness of Business Process Management Suite (BPMS) as a teaching-learning technology with the lens of the conversational framework (Laurillard 2002). The paper hopes to link commercial technological development with research in teaching-learning technologies and bring about better collaboration between the two. This theoretical evaluation aims to address the preliminary question - could educational communities adopt BPMS, a tool that has evolved from the commercial world to further enhance teaching-learning process? The scope of this paper and its evaluative study will be limited to using the conversational framework. The paper will briefly discuss BPMS and its relation to business process and business process management to provide a brief introduction. The main section of this paper will be a detailed analysis of key BPMS components against the conversational framework. The conclusion will provide a summary of the effectiveness of BPMS as a teaching-learning tool based on the requirements set out by the conversational framework. The results of the conclusion could lead to further empirical research on BPMS as a teaching-learning technology tool and may be the opportunity to request funding to carry out a proof of concept

INTERNET RETAIL IN A DEVELOPING COUNTRY: PERFORMANCE MEASUREMENT AND BUSINESS OPERATIONS

This study investigates Internet retailers in a developing country. It aims to investigate the characteristic of business profiles and operations, and to describe performance measurement implemented and its use. Internet-based research was adopted by combining a questionnaire email survey with web content analysis to study Indonesian Internet retailers. The results show that the majority of Indonesian Internet retailers are immature, small size, and without store-presence. The business operation practices, such as ordering, payment, and communication, indicate some differences from those in developed economies. Though Indonesian Internet retailers are still immature, they have measured various aspects of business performance. Those measured more performance indicators are likely to use the information more intensively to support decision making. This study has limitations such as the small number of responses, which might prevent the generalization of the results. The findings could be used by local Internet retailers to improve the business operations and performance measurement, as well as global Internet retailers entering Indonesian market to adopt some local operation practices

A Case Study for Business Integration as a Service

This paper presents Business Integration as a Service (BIaaS) to allow two services to work together in the Cloud to achieve a streamline process. We illustrate this integration using two services; Return on Investment (ROI) Measurement as a Service (RMaaS) and Risk Analysis as a Service (RAaaS) in the case study at the University of Southampton. The case study demonstrates the cost-savings and the risk analysis achieved, so two services can work as a single service. Advanced techniques are used to demonstrate statistical services and 3D Visualisation services under the remit of RMaaS and Monte Carlo Simulation as a Service behind the design of RAaaS. Computational results are presented with their implications discussed. Different types of risks associated with Cloud adoption can be calculated easily, rapidly and accurately with the use of BIaaS. This case study confirms the benefits of BIaaS adoption, including cost reduction and improvements in efficiency and risk analysis. Implementation of BIaaS in other organisations is also discussed. Important data arising from the integration of RMaaS and RAaaS are useful for management and stakeholders of University of Southampton

Challenges to describe QoS requirements for web services quality prediction to support web services interoperability in electronic commerce

Quality of service (QoS) is significant and necessary for web service applications quality assurance. Furthermore, web services quality has contributed to the successful implementation of Electronic Commerce (EC) applications. However, QoS is still the big issue for web services research and remains one of the main research questions that need to be explored. We believe that QoS should not only be measured but should also be predicted during the development and implementation stages. However, there are challenges and constraints to determine and choose QoS requirements for high quality web services. Therefore, this paper highlights the challenges for the QoS requirements prediction as they are not easy to identify. Moreover, there are many different perspectives and purposes of web services, and various prediction techniques to describe QoS requirements. Additionally, the paper introduces a metamodel as a concept of what makes a good web service

The role of research and development in achieving excellence in construction

Even though the contribution of the UK construction industry towards the economy and society is significant, many studies have shown that the industry is behind its optimal performance. One of the main reasons behind the under performance of the industry is being recognised as insufficient research and development (R&D) activities and innovation. Construction industry faces various challenges due to the changing market needs of the customers, health and safety issues, growing concern on sustainable work practices, government regulations etc. In order to face these challenges while raising the profile of the construction industry, it is essential to invent new ways to deliver the construction output in an economically, socially, and environmentally acceptable manner. In this regard R&D is a key factor behind the development of effective and efficient construction processes, new materials, advance technologies, new procurement routes, and managerial structures. Further, successful implementations of R&D activities create the opportunity for the construction organisations to be competitive in the global market. Hence, R&D plays a significant role by focusing and directing the construction industry towards achieving its excellence. Accordingly, this paper presents a literature synthesis on the role of R&D in achieving excellence in construction. Further, how the Performance Measurement could enhance the construction R&D activities are also discussed