Coordination in Business Process Offshoring

We investigate coordination strategies in the remote delivery of business services (i.e. Business Process Offshoring). We analyze 126 surveys of offshored processes to understand both the sources of difficulty in the remote delivery of services as well as how organizations overcome these difficulties. We find that interdependence between offshored and onshore processes can lower offshore process performance. Investment in coordination mechanisms such as modularity, ongoing communication and generating common ground across locations ameliorate the performance impact of interdependence. In particular, we are able to show that building common ground – knowledge that is shared and known to be shared- across locations is a coordination mechanism that is distinct from building communication channels or modularising processes. Our results also suggest the firms may be investing less in common ground than they should.Coordination; offshoring; modularity; common ground; interdependence

On the Role of Social Identity and Cohesion in Characterizing Online Social Communities

Two prevailing theories for explaining social group or community structure are cohesion and identity. The social cohesion approach posits that social groups arise out of an aggregation of individuals that have mutual interpersonal attraction as they share common characteristics. These characteristics can range from common interests to kinship ties and from social values to ethnic backgrounds. In contrast, the social identity approach posits that an individual is likely to join a group based on an intrinsic self-evaluation at a cognitive or perceptual level. In other words group members typically share an awareness of a common category membership. In this work we seek to understand the role of these two contrasting theories in explaining the behavior and stability of social communities in Twitter. A specific focal point of our work is to understand the role of these theories in disparate contexts ranging from disaster response to socio-political activism. We extract social identity and social cohesion features-of-interest for large scale datasets of five real-world events and examine the effectiveness of such features in capturing behavioral characteristics and the stability of groups. We also propose a novel measure of social group sustainability based on the divergence in group discussion. Our main findings are: 1) Sharing of social identities (especially physical location) among group members has a positive impact on group sustainability, 2) Structural cohesion (represented by high group density and low average shortest path length) is a strong indicator of group sustainability, and 3) Event characteristics play a role in shaping group sustainability, as social groups in transient events behave differently from groups in events that last longer

Library Cooperation in an Urban Setting: The Pittsburgh Story

published or submitted for publicatio

Symbiotics of history and social psychology understanding social representations of history in Europe

COST Action IS1205 aims at advancing knowledge and promoting networking among historians and social psychologists to analyse the role played by social representations of history in Europe. Social representations of history are central to the identity of groups that may or may not form the majority in any given country. In Europe, these representations are at best diverse, at worst fragmented, among various national and ethnic groups, either in the same country or across the continent. If left unexplored and unexplained, these social (mis)representations can incite adverse emotions, in turn influencing group behaviours and possibly leading to intergroup rivalry. Bridging the two disciplines through representatives from 28 countries, Action IS1205 addresses this issue by coordinating research on the role of: social cognitive processes in shaping lay representations of history; lay representation of history through the concepts of nationhood and identities; social-psychological studies of the narrative transmission of history through textbooks and the media; lay representation of history and group-based emotions in shaping attitudes, intergroup confict and reconciliation processes.peer-reviewe

Coordination of Care by Primary Care Practices: Strategies, Lessons and Implications

Documents successful strategies for coordinating care within primary care settings, including family and caregivers; with specialists; with hospital settings; and with community-based services. Discusses challenges, lessons learned, and implications

Change Of Routines: A Multi-Level Analysis

This paper analyses how organizational routines change. It focuses on the level of learning groups within organizations. The paper starts with a summary of the 'activity theory' of knowledge used. Next, the notion of scripts is used, to analyse organizational groups as 'systems of distributed cognition', and to identify different levels of routines and their change. Finally, the paper looks at communication routines or rules needed for different levels of change, in the formation of new 'shared beliefs'.organizational change;organizational learning;evolution;routines;scripts

Natural resources conservation management and strategies in agriculture

This paper suggests a holistic framework for assessment and improvement of management strategies for conservation of natural resources in agriculture. First, it incorporates an interdisciplinary approach (combining Economics, Organization, Law, Sociology, Ecology, Technology, Behavioral and Political Sciences) and presents a modern framework for assessing environmental management and strategies in agriculture including: specification of specific “managerial needs” and spectrum of feasible governance modes (institutional environment; private, collective, market, and public modes) of natural resources conservation at different level of decision-making (individual, farm, eco-system, local, regional, national, transnational, and global); specification of critical socio-economic, natural, technological, behavioral etc. factors of managerial choice, and feasible spectrum of (private, collective, public, international) managerial strategies; assessment of efficiency of diverse management strategies in terms of their potential to protect diverse eco-rights and investments, assure socially desirable level of environmental protection and improvement, minimize overall (implementing, third-party, transaction etc.) costs, coordinate and stimulate eco-activities, meet preferences and reconcile conflicts of individuals etc. Second, it presents evolution and assesses the efficiency of diverse management forms and strategies for conservation of natural resources in Bulgarian agriculture during post-communist transformation and EU integration (institutional, market, private, and public), and evaluates the impacts of EU CAP on environmental sustainability of farms of different juridical type, size, specialization and location. Finally, it suggests recommendations for improvement of public policies, strategies and modes of intervention, and private and collective strategies and actions for effective environmental protection