Change Of Routines: A Multi-Level Analysis

Abstract

This paper analyses how organizational routines change. It focuses on the level of learning groups within organizations. The paper starts with a summary of the 'activity theory' of knowledge used. Next, the notion of scripts is used, to analyse organizational groups as 'systems of distributed cognition', and to identify different levels of routines and their change. Finally, the paper looks at communication routines or rules needed for different levels of change, in the formation of new 'shared beliefs'.organizational change;organizational learning;evolution;routines;scripts