A study of interface support mechanisms for interactive information retrieval

Advances in search technology have meant that search systems can now offer assistance to users beyond simply retrieving a set of documents. For example, search systems are now capable of inferring user interests by observing their interaction, offering suggestions about what terms could be used in a query, or reorganizing search results to make exploration of retrieved material more effective. When providing new search functionality, system designers must decide how the new functionality should be offered to users. One major choice is between (a) offering automatic features that require little human input, but give little human control; or (b) interactive features which allow human control over how the feature is used, but often give little guidance over how the feature should be best used. This article presents a study in which we empirically investigate the issue of control by presenting an experiment in which participants were asked to interact with three experimental systems that vary the degree of control they had in creating queries, indicating which results are relevant in making search decisions. We use our findings to discuss why and how the control users want over search decisions can vary depending on the nature of the decisions and the impact of those decisions on the user's search

Affective feedback: an investigation into the role of emotions in the information seeking process

User feedback is considered to be a critical element in the information seeking process, especially in relation to relevance assessment. Current feedback techniques determine content relevance with respect to the cognitive and situational levels of interaction that occurs between the user and the retrieval system. However, apart from real-life problems and information objects, users interact with intentions, motivations and feelings, which can be seen as critical aspects of cognition and decision-making. The study presented in this paper serves as a starting point to the exploration of the role of emotions in the information seeking process. Results show that the latter not only interweave with different physiological, psychological and cognitive processes, but also form distinctive patterns, according to specific task, and according to specific user

The egalitarian effect of search engines

Search engines have become key media for our scientific, economic, and social activities by enabling people to access information on the Web in spite of its size and complexity. On the down side, search engines bias the traffic of users according to their page-ranking strategies, and some have argued that they create a vicious cycle that amplifies the dominance of established and already popular sites. We show that, contrary to these prior claims and our own intuition, the use of search engines actually has an egalitarian effect. We reconcile theoretical arguments with empirical evidence showing that the combination of retrieval by search engines and search behavior by users mitigates the attraction of popular pages, directing more traffic toward less popular sites, even in comparison to what would be expected from users randomly surfing the Web.Comment: 9 pages, 8 figures, 2 appendices. The final version of this e-print has been published on the Proc. Natl. Acad. Sci. USA 103(34), 12684-12689 (2006), http://www.pnas.org/cgi/content/abstract/103/34/1268

A study of factors affecting the utility of implicit relevance feedback

Implicit relevance feedback (IRF) is the process by which a search system unobtrusively gathers evidence on searcher interests from their interaction with the system. IRF is a new method of gathering information on user interest and, if IRF is to be used in operational IR systems, it is important to establish when it performs well and when it performs poorly. In this paper we investigate how the use and effectiveness of IRF is affected by three factors: search task complexity, the search experience of the user and the stage in the search. Our findings suggest that all three of these factors contribute to the utility of IRF

A new model of information seeking stopping behavior

textWeb search engines play an important role in peoples daily life. Widespread usage of search engine poses continuous challenges for designing information search systems that can bring people best user experience. To address this challenges, it is particularly important to understand how people seek information. In spite of a large number of studies on human information seeking, the reasons of when and why users terminate information seeking are uncertain and many proposed theories have a limited capability for predicting this type of behavior. In our study, we conducted lab-based experiments, where participants performed assigned information search tasks on Wikipedia pages. Inspired by theories and methods from cognitive science, we captured participants information search behavior such as query usage, search engine result page visits, Wikipedia page visits, and task duration. Additionally, we used eye-tracking techniques to examine the number of people's eye fixations. Using exploratory factor analysis (EFA), we have confirmed exploratory and validation processes can be distinguished based on different types of costs associated with each of them. Based on the findings of the regression tree model, evaluating the cost and gain in the validation process provide important feedback to people for controlling and monitoring their information search.Informatio