The evolution of retail banking services in United Kingdom: a retrospective analysis

The purpose of this paper is to assess the sequence of technological changes occurred in the retail banking sector of the United Kingdom against the emergence of customer services by developing an evolutionary argument. The historical paradigm of Information Technology provides useful insights into the ‘learning opportunities’ that opened the way to endogenous changes in the banking activity such as the reconfiguration of its organizational structure and the diversification of the product line. The central idea of this paper is that innovation never occurs without simultaneous structural change. Thus, a defining property of the banking activity is the diachronic adaptation of formal and informal practices to an evolving technological dimension reflecting the extent to which the diffusion of innovation (re)generates variety of micro level processes and induces industry evolution.Information Technology; Retail Banking; History of Technology; Innovation Systems.

The patterning of finance/security : a designerly walkthrough of challenger banking apps

Culture is being ‘appified’. Diverse, pre-existing everyday activities are being redesigned so they happen with and through apps. While apps are often encountered as equivalent icons in apps stores or digital devices, the processes of appification – that is, the actions required to turn something into an app – vary significantly. In this article, we offer a comparative analysis of a number of ‘challenger’ banking apps in the United Kingdom. As a retail service, banking is highly regulated and banks must take steps to identify and verify their customers before entering a retail relationship. Once established, this ‘secured’ financial identity underpins a lot of everyday economic activity. Adopting the method of the walkthrough analysis, we study the specific ways these processes of identifying and verifying the identity of the customer (now the user) occur through user onboarding. We argue that banking apps provide a unique way of binding the user to an identity, one that combines the affordances of smart phones with the techniques, knowledge and patterns of user experience design. With the appification of banking, we see new processes of security folded into the everyday experience of apps. Our analysis shows how these binding identities are achieved through what we refer to as the patterning of finance/security. This patterning is significant, moreover, given its availability for wider circulation beyond the context of retail banking apps

Contextual Sensitivity in Grounded Theory: The Role of Pilot Studies

Grounded Theory is an established methodological approach for context specific inductive theory building. The grounded nature of the methodology refers to these specific contexts from which emergent propositions are drawn. Thus, any grounded theory study requires not only theoretical sensitivity, but also a good insight on how to design the research in the human activity systems to be studied. The lack of this insight may result in inefficient theoretical sampling or even erroneous purposeful sampling. These problems would not necessarily be critical, as it could be argued that through the elliptical process that characterizes grounded theory, remedial loops would always bring the researcher to the core of the theory. However, these elliptical remedial processes can take very long periods of time and result in catastrophic delays in research projects. As a strategy, this paper discusses, contrasts and compares the use of pilot studies in four different grounded theory projects. Each pilot brought different insights about the context, resulting in changes of focus, guidance to improve data collection instruments and informing theoretical sampling. Additionally, as all four projects were undertaken by researchers with little experience of inductive approaches in general and grounded theory in particular, the pilot studies also served the purpose of training in interviewing, relating to interviewees, memoing, constant comparison and coding. This last outcome of the pilot study was actually not planned initially, but revealed itself to be a crucial success factor in the running of the projects. The paper concludes with a theoretical proposition for the concept of contextual sensitivity and for the inclusion of the pilot study in grounded theory research designs

Dynamics of Affordances and Implications for Design

Affordance is an important concept in HCI. There are various interpretations of affordances but it has been difficult to use this concept for design purposes. Often the treatment of affordances in the current HCI literature has been as a one-to-one relationship between a user and an artefact. According to our views, affordance is a dynamic, always emerging relationship between a human and his environment. We believe that the social and cultural contexts within which an artefact is situated affect the way in which the artefact is used. Using a Structuration Theory approach, we argue that affordances need also be treated at a much broader level, encompassing social and cultural aspects. We suggest that affordances should be seen at three levels: single user, organizational (or work group) and societal. Focusing on the organizational level affordances, we provide details of several important factors that affect the emergence of affordances

House price Keynesianism and the contradictions of the modern investor subject

This article conceptualises the marked downturn in UK house prices in the 2007-2009 period in relation to longer-term processes of national economic restructuring centred on a new model of homeownership. The structure of UK house prices has been impacted markedly by the Labour Government‟s efforts to ingrain a particular notion of financial literacy amid the move towards an increasingly asset-based system of welfare. New model welfare recipients and new model homeowners have thereby been co-constituted in a manner consistent with a new UK growth regime of „house price Keynesianism‟. However, the investor subjects who drive such growth are necessarily rendered uncertain as compared with the idealised image of Government policy because of their reliance on the credit-creating decisions of private financial institutions. The recent steep decline in UK house prices is explained here as an epiphenomenon of the disruptive effect on the idealised image caused by the dependence of investor subjects on pricing dynamics not of their making

Narrative environments: how do they matter?

The significance and possible senses of the phrase 'narrative environment' are explored. It is argued that 'narrative environment' is not only polysemous but also paradoxical; not only representational but also performative; and not just performatively repetitive but also reflexive and constitutive. As such, it is useful for understanding the world of the early 21st century. Thus, while the phrase narrative environment can be used to denote highly capitalised, highly regulated corporate forms, i.e. "brandscapes", it can also be understood as a metaphor for the emerging reflexive knowledge-work-places in the ouroboric, paradoxical economies of the 21st century. Narrative environments are the media and the materialities through which we come to comprehend that world and to act in those economies. Narrative environments are therefore, sophistically, performative-representative both of the corporate dominance of life worlds and of the undoing of that dominance, through the iterative responses to the paradoxical injunction: "learn to live"

Wireless Valley, Silicon Wadi and Digital Island - Helsinki, Tel Aviv and Dublin in the ICT Boom

In the context of the global production network (GPN) paradigm, this paper considers the combination of local and global factors which have contributed to the development of the ICT clusters in three small countries. Developments in each country reflect the combination of local advantages in human, knowledge and institutional capital and each nation?s global economic and socio-political linkages. A key focus of the paper is the role of each nation?s capital city ? or more accurately the capital city region ? in the development of the ICT cluster. The consequences for the regional distribution of ICT activity within the three countries are discussed, along with the potential technological and competitive implications of this distribution. Initial sections of the paper focus on the factors which underpinned the massive growth of the ICT sector in each country in the latter half of the 1990s. This leads to an assessment of the global market position of each industry and its prospects in any future upturn. The paper considers different aspects of the role of Tel Aviv, Dublin and Helsinki in attracting and supporting ICT development are considered. Symbolic and image factors are considered in terms of the cities? ability to attract internationally mobile human and financial capital. Institutional (e.g. higher education, thickness of financial institutions) and infrastructural factors are also considered in terms of the cities? ability to support and facilitate ICT companies. The role of entrepreneurship is also considered alongside the availability of venture capital etc.

Learning in doing: the social anthropology of innovation in a large UK organisation

In the face of increasingly dynamic market environments, firms are being urged to develop learning and innovation capabilities if they wish to secure competitive advantage and long-term growth. A bank of work written from numerous theoretical perspectives has converged on the view that knowledge underpins the formation of such capabilities. While much of this literature emphasises the importance of cognitive knowledge, a new approach grounded in techniques from social anthropology suggests that learning is a non-cognitive practice, drawing on embodied exploration, everyday sociality, and a communitarian infrastructure of human and non-human actants. This thesis aims to consolidate the current literature on 'possessed' knowledge by clarifying the relationship between cognition and learning, and to advance understanding of innovation practices within firms by examining the role of non-cognitive mechanisms in the development of organisational capabilities. Drawing on a nine-month period of ethnographic research, this thesis describes the on-the-ground processes of learning and innovation within the marketing department of a large UK organisation. This evidence is used to investigate critically the theoretical claims regarding the role of both cognitive and non-cognitive forms of knowledge. Based on the empirical findings, three interrelated arguments are proposed: the design and governance of strategic learning devices involve non-cognitive practices; informal mechanisms of learning underpin the formation of new capabilities; and communitarian theories of learning overemphasise the social construction of knowledge, while neglecting the agency of the materiality of context

An Experimental Case Study on Edge Computing based Cyber-Physical Digital Service Provisioning with Mobile Robotics

Digitalization of physical interaction and infrastructure intensive industries provides an opportunity for new kind of value co-creation via cyber-physical digital service provisioning. The rapid technological progress is enabling re-distribution of both physical and cognitive tasks and work between people and machines. The paper explores concept of cyber-physical digital service and presents an experimental case study on cyber-physical digital service provisioning for building diagnostics, utilizing a mobile robot as service actor and resource. The case study applies Design Science Research Methodology (DSRM) with an objective to identify insights on design challenges and digital technology infrastructure requirements of cyber-physical digital service provisioning. Based on evaluation of designed, developed and demonstrated trial system, insights on identified design challenges and related requirements for evolution of digital technology infrastructure are provided as result