Evaluation of e-learning web sites using fuzzy axiomatic design based approach

High quality web site has been generally recognized as a critical enabler to conduct online business. Numerous studies exist in the literature to measure the business performance in relation to web site quality. In this paper, an axiomatic design based approach for fuzzy group decision making is adopted to evaluate the quality of e-learning web sites. Another multi-criteria decision making technique, namely fuzzy TOPSIS, is applied in order to validate the outcome. The methodology proposed in this paper has the advantage of incorporating requirements and enabling reductions in the problem size, as compared to fuzzy TOPSIS. A case study focusing on Turkish e-learning websites is presented, and based on the empirical findings, managerial implications and recommendations for future research are offered

Quality management maturity: Its application and evaluation in Chinese private equipment manufacturing enterprises

Although China’s private equipment manufacturing enterprises have made significant progress, quality problems still occur because of the weak quality foundation. Therefore, it is necessary to scientifically evaluate the quality management of equipment manufacturing enterprises, identify the deficiencies and defects of quality management, and provide systematic and targeted countermeasures and suggestions. The thesis conducted text analysis on the quality award self-assessment materials of three companies and constructed an evaluation model for private equipment manufacturing enterprises including four sub-systems (management process, support process, customeroriented process and result) through three-level coding. Meanwhile, in order to empirically test the quality management maturity evaluation model of private equipment enterprises and explore the relationships between the sub-systems, the thesis selected 6 private equipment enterprises located in Guizhou province as the pre-survey objects and selected 80 private manufacturing enterprises located in Beijing, Zhejiang province, Guizhou province, Hunan province, and Sichuan province as the formal survey objects to carry out hypothesis test. Moreover, the thesis developed a maturity evaluation scale. Applying the scale to the case GXTF company, the thesis proposed improvement strategies for GXTF company. In theory, the thesis enriched the research on the quality management of private equipment manufacturing enterprises. In practice, the thesis provided reference for maturity evaluation, and provided an updated version for GJB9001C quality management accreditation institutions.Embora as empresas de manufaturação privadas da China têm feito progressos significativos, existem ainda problemas de qualidade uma vez que as fundações para a qualidade são débeis. Por isso mesmo, é relevante avaliar de forma científica a gestão da qualidade das empresas de manufaturação, bem como, identificar os defeitos e as deficiências da gestão da qualidade nessas mesmas e, por fim, apresentar sugestões e medidas de melhoria. Esta tese conduziu um estudo com base em procedimentos de auto-avaliação para concurso de prémios de qualidade fornecidos por três empresas e construiu um modelo de avaliação da maturidade da gestão da qualidade com quatro subsistemas (processo de gestão, processo de suporte, processo de foco no cliente e resultados) e três níveis de desempenho. Com o intuito de o testar empiricamente, foram selecionadas 6 empresas particulares de manufaturação da província de Guizhou para o pré-teste. E ainda, foram selecionadas 80 empresas sediadas em Beijing, nas províncias de Zhejiang, de Guizhou, de Hunan e de Sichuan para formalmente testar as hipóteses do odelo. Por outro lado, concebeu-se um guião para análise de processos de maturidade da gestão de qualidade e foi selecionada a empresa GXTF para este estudo. Contribuímos para a teoria com o enriquecimento da investigação da gestão da qualidade em empresas de manufaturação. E, contribuímos para a prática da gestão, com um novo modelo de avaliação da maturidade da gestão da qualidade e ainda de elementos para a atualização da norma GJB9001Cl da gestão da qualidade

ERP implementation methodologies and frameworks: a literature review

Enterprise Resource Planning (ERP) implementation is a complex and vibrant process, one that involves a combination of technological and organizational interactions. Often an ERP implementation project is the single largest IT project that an organization has ever launched and requires a mutual fit of system and organization. Also the concept of an ERP implementation supporting business processes across many different departments is not a generic, rigid and uniform concept and depends on variety of factors. As a result, the issues addressing the ERP implementation process have been one of the major concerns in industry. Therefore ERP implementation receives attention from practitioners and scholars and both, business as well as academic literature is abundant and not always very conclusive or coherent. However, research on ERP systems so far has been mainly focused on diffusion, use and impact issues. Less attention has been given to the methods used during the configuration and the implementation of ERP systems, even though they are commonly used in practice, they still remain largely unexplored and undocumented in Information Systems research. So, the academic relevance of this research is the contribution to the existing body of scientific knowledge. An annotated brief literature review is done in order to evaluate the current state of the existing academic literature. The purpose is to present a systematic overview of relevant ERP implementation methodologies and frameworks as a desire for achieving a better taxonomy of ERP implementation methodologies. This paper is useful to researchers who are interested in ERP implementation methodologies and frameworks. Results will serve as an input for a classification of the existing ERP implementation methodologies and frameworks. Also, this paper aims also at the professional ERP community involved in the process of ERP implementation by promoting a better understanding of ERP implementation methodologies and frameworks, its variety and history

Risk management and risk control for state-owned firms of China

As global economic integration deepens and enterprises scale up their business, the enterprise groups have become the mainstream of the company's development form. Subsidiaries of the Company have grown in size and increasingly diversified. Thus how does the parent Company control its subsidiaries effectively has become an urgent challenge, especially for the state-owned enterprises in China. This thesis studies the management and control of state-owned enterprises in China, carrying certain theoretical and practical significance. The research examined the theory and mechanism of management of SOEs, and evaluation on employee performance. It also analyzed performance evaluation, coordination and risk control strategies of SOEs' subsidiaries. The same studies were repeated on state-owned enterprise groups and extended to the strategies of risk management and risk control. The thesis first examined the conundrum of effective cooperation between subsidiaries of different departments and the parent company for efficient allocation of resources. To tackle this headache, the IAHP and DEA model were adopted to help group decision makers better measure the performance of employees and organizations. The thesis used the Balanced Scorecard (BSC) tool as the main principle and the combination of fuzzy mathematics and Delphi and entropy weight methods as the main methodology to assess the performance. In addition, a novel method of using multi-reasoning, multi-dimensional and dynamic factors was developed to assess the performance of SOE employees, and this method was proven to be effective. Moreover, the super-efficiency DEA model which takes into account work performance, work ability, work attitude, job potential and other factors in the evaluation on employee performance was developed and tested. Finally, risk map for SOEs was proposed and evaluated

Performance Evaluation of Port Enterprise Resource Integration Based on Fuzzy Comprehensive Evaluation Method

With increasingly mature global supply chain network with ports as the core, competition among ports has gradually turned to the ability and efficiency of resource integration. However, there is a lack of relevant studies on how to scientifically evaluate the resource integration performance of port enterprises. To comprehensively evaluate the actual effect of port enterprises in process of resource integration, a performance evaluation system of port enterprises resource integration covering 19 secondary indicators from the four dimensions of financial integration, operational efficiency, technological innovation, and realized benefit was built, fuzzy analytic hierarchy process (FAHP) was used to determine weights of various indicators and port enterprises in Zhejiang, Jiangsu, Liaoning, Shandong and Guangdong provinces of China were taken as samples, and fuzzy comprehensive evaluation (FCE) was used to evaluate its resource integration performance. Results show that technological innovation is the primary performance indicator, followed by financial integration indicators, and the impact of realization efficiency and operational efficiency indicators is relatively weak. Resource integration performances of port enterprises in Zhejiang, Jiangsu, Liaoning, Shandong, and Guangdong are generally good. Evaluation results of sample ports reflect the actual integration of ports, and the model can effectively evaluate the performance of port enterprise resource integration. Conclusions obtained from this study provide theoretical support for the scientific performance evaluation of port enterprise resource integration

Performance Evaluation of Port Logistics Informatization Construction: A Case Study from China

Global economic integration has accelerated frequency of trade between different countries and promoted logistics industry to quickly become another development highland. Facts have proved that logistics has been separated from production and circulation as an independent link, driven by existing technology and demand, and with its characteristics and needs of the times, logistics has formed a strong professional field. At the same time, it can also independently undertake corresponding brokerage business activities in trade exchanges. To better understand the role of port and logistics in trade, it is particularly necessary to study port logistics informatization. Considering efficiency of input and output, more attention should be paid to performance evaluation of port logistics informatization construction. Based on analysis of port logistics informatization development, evaluation index system and DEA evaluation model which can represent performance of port logistics informatization were constructed. 17 listed ports in China were taken as examples for empirical study, and suggestions for development of port logistics informatization are put forward. Results show that among 17 ports, only Tangshan port, Shenzhen port, Yantian port and Chongqing port have a technical efficiency value of 1, while the other 13 ports have a certain degree of redundancy in technical efficiency value of information input, indicating that development and construction of port logistics informatization has a very important impact on port logistics income. Efficiency value of average annual net profit indicates that the port has redundant investment in information construction, which means that construction of port logistics informatization can not only blindly pay attention to informatization input, and that shortage of informatization output will be affected by other factors to a certain extent. The more investment in informatization construction is not the better, and different ports are affected by different types of factors. Therefore, it is necessary to combine actual development status of ports and to apply right medicine to avoid insufficiency or redundancy of port input, to realize optimal investment strategy for informatization construction of port logistics. Through this study, it is expected to achieve the purpose of systematically sorting out, concluding and expanding relevant theories of port logistics informatization construction, clarifying management problems that need to be solved, indicating methods for promotion of informatization construction, and providing new ideas and reference basis for reform, transformation and upgrading of port enterprises

SYSTEM OF METHODICAL APPROACHES AND METHODS OF COMPLEX MARKETING RESEARCHES IN FOOD ENTERPRISES

The methodology for assessing the quality of public service at catering firms should be based on a comparison of consumer expectations and perceptions in relation to the service process, that is, the quality coefficient is determined as the difference between perception and expectations. In this case, the quality factor can be determined both by the indicator of interest and by the enterprise as a whole. Consequently, the criteria for assessing the quality of public service at catering establishments must be formed taking into account its type and class. To obtain primary information from consumers, it is necessary to organize and conduct a sociological study. When choosing a method of sociological research, it is advisable to give preference to interviews, since this is a rather flexible method of collecting information, based on direct contact between the interviewer and the respondent. The main advantage of the interview, in comparison with the questionnaire, is the ability to control the perception and understanding of the questions by the respondent; if necessary, the interviewer can explain the questions asked, and also clarify the respondent's point of view with the help of additional questions.When conducting a sociological research by the interview method, the requirements for the formation of a questionnaire are significantly reduced. The list of questions asked to respondents should be expanded with personal questions, the purpose of which is to reflect: age, social status, average monthly income. These questions are necessary to represent the target group of consumers of public catering services.The methodology for assessing the quality of public service at catering firms should be based on a comparison of consumer expectations and perceptions in relation to the service process, that is, the quality coefficient is determined as the difference between perception and expectations. In this case, the quality factor can be determined both by the indicator of interest and by the enterprise as a whole. Consequently, the criteria for assessing the quality of public service at catering establishments must be formed taking into account its type and class. To obtain primary information from consumers, it is necessary to organize and conduct a sociological study. When choosing a method of sociological research, it is advisable to give preference to interviews, since this is a rather flexible method of collecting information, based on direct contact between the interviewer and the respondent. The main advantage of the interview, in comparison with the questionnaire, is the ability to control the perception and understanding of the questions by the respondent; if necessary, the interviewer can explain the questions asked, and also clarify the respondent's point of view with the help of additional questions.When conducting a sociological research by the interview method, the requirements for the formation of a questionnaire are significantly reduced. The list of questions asked to respondents should be expanded with personal questions, the purpose of which is to reflect: age, social status, average monthly income. These questions are necessary to represent the target group of consumers of public catering services

A Multi-factor Customer Classification Evaluation Model

Pervasive application of data mining technology is very important in analytical CRM software development when the distributed data warehouse is constructed. We propose a multi-factor customer classification evaluation model CLV/CL/CC which comprehensively considers customer lifetime value, customer loyalty and customer credit. It classifies clients with synthetic data mining algorithms. In this paper, we present an extended Bayes model which substitutes the primary attribute group with a new attribute group to improve the classification quality of naive Bayes