Analisis Sentimen Ulasan Pengguna Aplikasi E-Samsat Provinsi Jawa Barat Menggunakan Metode BiGRU

Organizing the facilitation of local revenue tasks and public services is one of the main tasks, functions, detailed unit tasks, and work procedures of the West Java Provincial Revenue Agency. One of the public services for the community in improving service to the West Java community is to launch an e-samsat innovation in providing annual Motor Vehicle Tax (PKB) payment services and updating ownership status through an Android-based smartphone application called Samsat Mobile Jawa Barat (SAMBARA) and can be downloaded for free on the Google Play Store. Service satisfaction is an important aspect in service development, therefore research was conducted. This study analyzes the sentiment of the Samsat Mobile Jawa Barat (SAMBARA) application on the Google Play Store by categorizing user reviews into three groups: Positive, Negative, and Neutral. The method chosen is the Bidirectional Gated Recurrent Unit (BiGRU). BiGRU is able to predict user reviews with an accuracy of up to 87.37%, which is considered good and can be used to help the development of service applications in West Java

Clasificación de sentimientos semi-supervisada y dependiente de objetivo para micro- blogs

The wealth of opinions expressed in micro-blogs, such as tweets, motivated researchers to develop techniques for automatic opinion detection. However, accuracies of such techniques are still limited. Moreover, current techniques focus on detecting sentiment polarity regardless of the topic (target) discussed. Detecting sentiment towards a specific target, referred to as target-dependent sentiment classification, has not received adequate researchers’ attention. Literature review has shown that all target-dependent approaches use supervised learning techniques. Such techniques need a large number of labeled data. However, labeling data in social media is cumbersome and error prone. The research presented in this paper addresses this issue by employing semi-supervised learning techniques for target-dependent sentiment classification. Semisupervised learning techniques make use of labeled as well as unlabeled data. In this paper, we present a new semi-supervised learning technique that uses less number of labeled micro-blogs than that used by supervised learning techniques. Experiment results have shown that the proposed technique provides comparable accuracy.Facultad de Informátic

Clasificación de sentimientos semi-supervisada y dependiente de objetivo para micro- blogs

The wealth of opinions expressed in micro-blogs, such as tweets, motivated researchers to develop techniques for automatic opinion detection. However, accuracies of such techniques are still limited. Moreover, current techniques focus on detecting sentiment polarity regardless of the topic (target) discussed. Detecting sentiment towards a specific target, referred to as target-dependent sentiment classification, has not received adequate researchers’ attention. Literature review has shown that all target-dependent approaches use supervised learning techniques. Such techniques need a large number of labeled data. However, labeling data in social media is cumbersome and error prone. The research presented in this paper addresses this issue by employing semi-supervised learning techniques for target-dependent sentiment classification. Semisupervised learning techniques make use of labeled as well as unlabeled data. In this paper, we present a new semi-supervised learning technique that uses less number of labeled micro-blogs than that used by supervised learning techniques. Experiment results have shown that the proposed technique provides comparable accuracy.Facultad de Informátic

Cryptocurrency Price Prediction using Neural Networks and Deep Learning Techniques

Over the last several years, new kinds of currency, such as cryptocurrencies, have been constantly emerging. In terms of market value, cryptocurrency is extremely volatile, with a slew of unknowns that make it difficult to forecast and analyze future pricing. With the ability to predict crypto prices, one can make a prediction for stocks since the popular coin; Bitcoin affects stock prices. Although machine learning has been successful in predicting stock market prices using a variety of time series models, it has been limited in its use in predicting cryptocurrency prices. The reason for this is obvious: cryptocurrency values are influenced by a variety of factors such as technological advancements, internal competitiveness, market pressure to produce, economic troubles, security concerns, political factors, and so on. This research proposes three recurrent neural networks (RNN) algorithms for predicting the values of three different cryptocurrencies: Bitcoin (BTC), Litecoin (LTC), and Ethereum (ETH). The three models, namely gated recurrent unit (GRU), long short-term memory (LSTM), and bi-directional LSTM (bi-LSTM) will be analyzed depending on the mean absolute percentage error (MAPE)

Deepfake tweets classification using stacked Bi-LSTM and words embedding

The spread of altered media in the form of fake videos, audios, and images, has been largely increased over the past few years. Advanced digital manipulation tools and techniques make it easier to generate fake content and post it on social media. In addition, tweets with deep fake content make their way to social platforms. The polarity of such tweets is significant to determine the sentiment of people about deep fakes. This paper presents a deep learning model to predict the polarity of deep fake tweets. For this purpose, a stacked bi-directional long short-term memory (SBi-LSTM) network is proposed to classify the sentiment of deep fake tweets. Several well-known machine learning classifiers are investigated as well such as support vector machine, logistic regression, Gaussian Naive Bayes, extra tree classifier, and AdaBoost classifier. These classifiers are utilized with term frequency-inverse document frequency and a bag of words feature extraction approaches. Besides, the performance of deep learning models is analyzed including long short-term memory network, gated recurrent unit, bi-direction LSTM, and convolutional neural network+LSTM. Experimental results indicate that the proposed SBi-LSTM outperforms both machine and deep learning models and achieves an accuracy of 0.92

Clasificación de sentimientos semi-supervisada y dependiente de objetivo para micro- blogs

The wealth of opinions expressed in micro-blogs, such as tweets, motivated researchers to develop techniques for automatic opinion detection. However, accuracies of such techniques are still limited. Moreover, current techniques focus on detecting sentiment polarity regardless of the topic (target) discussed. Detecting sentiment towards a specific target, referred to as target-dependent sentiment classification, has not received adequate researchers’ attention. Literature review has shown that all target-dependent approaches use supervised learning techniques. Such techniques need a large number of labeled data. However, labeling data in social media is cumbersome and error prone. The research presented in this paper addresses this issue by employing semi-supervised learning techniques for target-dependent sentiment classification. Semisupervised learning techniques make use of labeled as well as unlabeled data. In this paper, we present a new semi-supervised learning technique that uses less number of labeled micro-blogs than that used by supervised learning techniques. Experiment results have shown that the proposed technique provides comparable accuracy.Facultad de Informátic

Sentiment Analysis of Textual Content in Social Networks. From Hand-Crafted to Deep Learning-Based Models

Aquesta tesi proposa diversos mètodes avançats per analitzar automàticament el contingut textual compartit a les xarxes socials i identificar les opinions, emocions i sentiments a diferents nivells d’anàlisi i en diferents idiomes. Comencem proposant un sistema d’anàlisi de sentiments, anomenat SentiRich, basat en un conjunt ric d’atributs, inclosa la informació extreta de lèxics de sentiments i models de word embedding pre-entrenats. A continuació, proposem un sistema basat en Xarxes Neurals Convolucionals i regressors XGboost per resoldre una sèrie de tasques d’anàlisi de sentiments i emocions a Twitter. Aquestes tasques van des de les tasques típiques d’anàlisi de sentiments fins a determinar automàticament la intensitat d’una emoció (com ara alegria, por, ira, etc.) i la intensitat del sentiment dels autors a partir dels seus tweets. També proposem un nou sistema basat en Deep Learning per solucionar el problema de classificació de les emocions múltiples a Twitter. A més, es va considerar el problema de l’anàlisi del sentiment depenent de l’objectiu. Per a aquest propòsit, proposem un sistema basat en Deep Learning que identifica i extreu l'objectiu dels tweets. Tot i que alguns idiomes, com l’anglès, disposen d’una àmplia gamma de recursos per permetre l’anàlisi del sentiment, a la majoria de llenguatges els hi manca. Per tant, utilitzem la tècnica d'anàlisi de sentiments entre idiomes per desenvolupar un sistema nou, multilingüe i basat en Deep Learning per a llenguatges amb pocs recursos lingüístics. Proposem combinar l’ajuda a la presa de decisions multi-criteri i anàlisis de sentiments per desenvolupar un sistema que permeti als usuaris la possibilitat d’explotar tant les opinions com les seves preferències en el procés de classificació d’alternatives. Finalment, vam aplicar els sistemes desenvolupats al camp de la comunicació de les marques de destinació a través de les xarxes socials. Amb aquesta finalitat, hem recollit tweets de persones locals, visitants i els gabinets oficials de Turisme de diferents destinacions turístiques i es van analitzar les opinions i les emocions compartides en ells. En general, els mètodes proposats en aquesta tesi milloren el rendiment dels enfocaments d’última generació i mostren troballes apassionants.Esta tesis propone varios métodos avanzados para analizar automáticamente el contenido textual compartido en las redes sociales e identificar opiniones, emociones y sentimientos, en diferentes niveles de análisis y en diferentes idiomas. Comenzamos proponiendo un sistema de análisis de sentimientos, llamado SentiRich, que está basado en un conjunto rico de características, que incluyen la información extraída de léxicos de sentimientos y modelos de word embedding previamente entrenados. Luego, proponemos un sistema basado en redes neuronales convolucionales y regresores XGboost para resolver una variedad de tareas de análisis de sentimientos y emociones en Twitter. Estas tareas van desde las típicas tareas de análisis de sentimientos hasta la determinación automática de la intensidad de una emoción (como alegría, miedo, ira, etc.) y la intensidad del sentimiento de los autores de los tweets. También proponemos un novedoso sistema basado en Deep Learning para abordar el problema de clasificación de emociones múltiples en Twitter. Además, consideramos el problema del análisis de sentimientos dependiente del objetivo. Para este propósito, proponemos un sistema basado en Deep Learning que identifica y extrae el objetivo de los tweets. Si bien algunos idiomas, como el inglés, tienen una amplia gama de recursos para permitir el análisis de sentimientos, la mayoría de los idiomas carecen de ellos. Por lo tanto, utilizamos la técnica de Análisis de Sentimiento Inter-lingual para desarrollar un sistema novedoso, multilingüe y basado en Deep Learning para los lenguajes con pocos recursos lingüísticos. Proponemos combinar la Ayuda a la Toma de Decisiones Multi-criterio y el análisis de sentimientos para desarrollar un sistema que brinde a los usuarios la capacidad de explotar las opiniones junto con sus preferencias en el proceso de clasificación de alternativas. Finalmente, aplicamos los sistemas desarrollados al campo de la comunicación de las marcas de destino a través de las redes sociales. Con este fin, recopilamos tweets de personas locales, visitantes, y gabinetes oficiales de Turismo de diferentes destinos turísticos y analizamos las opiniones y las emociones compartidas en ellos. En general, los métodos propuestos en esta tesis mejoran el rendimiento de los enfoques de vanguardia y muestran hallazgos interesa.This thesis proposes several advanced methods to automatically analyse textual content shared on social networks and identify people’ opinions, emotions and feelings at a different level of analysis and in different languages. We start by proposing a sentiment analysis system, called SentiRich, based on a set of rich features, including the information extracted from sentiment lexicons and pre-trained word embedding models. Then, we propose an ensemble system based on Convolutional Neural Networks and XGboost regressors to solve an array of sentiment and emotion analysis tasks on Twitter. These tasks range from the typical sentiment analysis tasks, to automatically determining the intensity of an emotion (such as joy, fear, anger, etc.) and the intensity of sentiment (aka valence) of the authors from their tweets. We also propose a novel Deep Learning-based system to address the multiple emotion classification problem on Twitter. Moreover, we considered the problem of target-dependent sentiment analysis. For this purpose, we propose a Deep Learning-based system that identifies and extracts the target of the tweets. While some languages, such as English, have a vast array of resources to enable sentiment analysis, most low-resource languages lack them. So, we utilise the Cross-lingual Sentiment Analysis technique to develop a novel, multi-lingual and Deep Learning-based system for low resource languages. We propose to combine Multi-Criteria Decision Aid and sentiment analysis to develop a system that gives users the ability to exploit reviews alongside their preferences in the process of alternatives ranking. Finally, we applied the developed systems to the field of communication of destination brands through social networks. To this end, we collected tweets of local people, visitors, and official brand destination offices from different tourist destinations and analysed the opinions and the emotions shared in these tweets