Analisis Pengaruh Penerapan Total Quality Management Terhadap Terhadap Kinerja Operasional Pada PT Datascrip

Penelitian ini bertujuan untuk mengetahui dan menganalisis Pengaruh Total Quality Managemen (TQM) Terhadap Kinerja Operasional pada PT. Datascrip. Jenis penelitian ini adalah kuantitatif. Teknik sampling yang digunakan adalah purposive Sampling yang mana jumlah sample sebesar 137 Responden. Teknik pengambilan data dengan cara menyebarkan kuesioner. Responden dari penelitian ini adalah seluruh karyawan bagian produksi dari PT. Datascrip. Metode analisis yang dipergunakan adalah metode analisis statistik yaitu Path Analysis. Hasil dari penelitian ini menunjukkan bahwa variabel Manajemen Berdasarkan Fakta, Pemberdayaan Karyawan, dan Peningkatan Mutu Berkelanjutan secara signifikan memiliki hubungan dan pengaruh positif terhadap variabel Kinerja Operasi, variabel Manajemen Berdasarkan Fakta secara signifikan memiliki hubungan dan pengaruh positif terhadap variabel Pemberdayaan Karyawan, dan variabel Manajemen Berdasarkan Fakta juga secara signifikan memiliki hubungan dan pengaruh positif terhadap variabel Peningkatan Mutu Berkelanjuta

The Supply Chain Quality Management in High Education: A Case Study in Indonesia

Abstract- The purpose of this research is to formulate the supply chain quality management model by identifying the importance factors which contribute the success of supply chain quality management practice in the operational academic process. Reseach design: This research is exploratory in nature using case study in the supply chain member of study program academic process. The approach is by identifying the framework parameter of supply chain quality management. Focus of study is cross sectional to the member of study program’s supply chain which includes new student admissions centers, head of study program, quality assurance centers and career development centers. The information collected by in depth interview and analyzed data from academic process business document. Data analysis is done by open coding, axial coding, and selective coding, indentifying relevant concepts and classifying them into several categories. Result of this paper is the identification of the key elements that support the success of academic business process of study program in implementing supply chain quality management and presenting the supply chain quaity management model implementation, support by the essential elements found. Research Contributio: This research present the importance input for the concept regarding the integration of total quality management and supply chain management implementation of study program’s operationa academic process in high education. This study compiling the development of the concept of supply chain quality management implementation concept and proposition in the form of a causal model that links the influence between several related concepts in supply chain quality management. The results of this study is also valuable for other service industry especially services which have strong involvement between client and server

Absorptive capacity perception towards supply chain quality integration

Purpose: There is consensus that the theoretical underpinning associated with the performance of supply chain quality management practices remain evolutionary to current thinking. This study explores how absorptive capacity (AC) supports supply chain quality integration (SCQI) by designing the quality of their products and processes within a supply chain (SC). Design: A comparative case study of seven global pharmaceutical manufacturers in a developing market was undertaken. Qualitative research methods were used in the data collection, which involved semi-structured interviews with 54 participants through two rounds of interviews who were positioned at different managerial levels. Findings: The results demonstrate that AC is an essential part of SCQI due to its ability to utilise valuable strategic and operational knowledge, which are important when building consistent internal products/ processes quality, along with the robust design of the SC network. We found that AC helps companies design their quality and continuously improve their products / processes among their SC members. Research limitations: This study has some limitations in terms of the findings generalisation. However, the findings could be extrapolated to other companies. Practical implications: The study develops a framework to support practitioners and decision makers in order to leverage their AC while facilitating their SCQI practices. Originality: This study explains the role of the AC process in SCQI practices, in the context of the pharmaceutical SC. The study profiles the characteristics of dynamic capabilities to increase the companies’ competencies, processes and resources

Sustainable supply chain quality management: A systematic review.

Maintaining profitability measures while conducting business through environmentally and socially sustainable operations is an optimization challenge for organizations globally and for our society. Aiming to contribute to the research streams on this global challenge, this paper studies the state of the art literature on two management methodologies along with sustainability management from an integration perspective: quality management with its intraorganizational focus and supply chain management with its interorganizational view. The paper establishes key themes, trends and new avenues for research through a structured systematic review. The systematic review undertaken includes both descriptive analysis and thematic synthesis of state of the art quality management, sustainability and supply chain management integration literature. Integration synergies of quality and supply chain management were established including performance improvements and integration increasing the effect of both methodologies. Incorporation of sustainability into quality and supply chain management was identified to be a highly emerging area with multi-dimensional (financial, ecologic and social) approaches highly in need for more sustainable supply chains. Ultimately, a new, emerging research area was revealed: sustainable supply chain quality management. Although, several reviews were conducted on the quality, supply chain and sustainability management practices, this study is one of the very few, undertaken from the perspective of all three approaches and cumulative integration. This contribution provides an initial theoretical framework to guide future theory building on a fruitful research avenue.N/

Strategies to Minimize the Bullwhip Effect in the Electronic Component Supply Chain

Supply chain leaders in the information technology industry face challenges regarding their ability to mitigate amplified demand and supply variability in a supply chain network--the bullwhip effect--and reduce adverse implications on their component supply chain networks. The purpose of this multiple case study was to explore the strategies supply chain leaders in the United States used to reduce the bullwhip effect. Bullwhip effect theory served as the conceptual framework. Participants in the study were 5 purposefully selected supply chain leaders in the state of Texas who successfully implemented strategies to reduce the bullwhip effect on their networks. Data were collected from semistructured interviews and analysis of documents from the participants\u27 websites. The data were analyzed using the 5 data analysis steps consistent with Yin\u27s approach: collection, stratification, reassembly, interpretation, and conclusion. Four themes emerged from data analysis: (a) collaboration strategy, (b) communication strategy, (c) component shortage reduction strategy, and (d) resource management strategy. Supply chain leaders might use the findings of this study to reduce the bullwhip effect within their networks and improve their profitability. The implications for positive social change include the potential for leaders to improve environmental sustainability by using effective supply chain strategies to reduce the accumulation of excess inventories, reduce transportation fuel usage, and lessen the consumption of natural resources

Communication Strategies to Motivate Virtual Team Members in the Banking Industry

Frontline managers in the banking industry support geographically dispersed employees and face significant obstacles in communicating effectively to motivate their virtual team members. The purpose of this multiple case study was to explore communication strategies frontline managers in the banking industry used to motivate virtual team members. Vroom\u27s expectancy theory was the conceptual framework for the study. Participants consisted of 5 frontline banking managers in Michigan who had successfully implemented communication strategies to motivate virtual team members. Data were collected using face-to-face semistructured interviews, a review of company documents, and a review of company websites. Data were analyzed using thematic analysis following Yin\u27s 5-step process of compiling, disassembling, reassembling, interpreting, and concluding the data. The 3 emergent themes were a clarification strategy, a technology strategy, and a motivation strategy. Frontline banking managers leading virtual teams might use the findings from this study to improve the clarity of their communications with team members, make effective use of technology in their communication strategy, motivate team members through consistent messaging, and offer adequate rewards and facilitating peer competition among team members. The implications of this study for positive social change include the potential for frontline banking managers to improve job satisfaction and motivation among virtual team members, resulting in higher employment rates, improved local economic stability, and enhanced rapport and volunteerism within their local communities

An Integrated Retail Supply Chain Risk Management Framework: A System Thinking Approach

It is often taken for granted that the right products will be available to buy in retail outlets seven days a week, 52 weeks a year. Consumer perception is that of a simple service requirement, but the reality is a complex, time sensitive system - the retail supply chain (RSC). Due to short product life-cycles with uncertain supply and demand behaviour, the RSC faces many challenges and is very vulnerable to disruptions. In addition, external risk events such as BREXIT, extreme weather, the financial crisis, and terror attacks mean there is a need for effective RSC risk management (RSCRM) processes within organisations. Literature shows that although there is an increasing amount of research in RSCRM, it is highly theoretical with limited empirical evidence or applied methodologies. With an active enthusiasm coming from industry practitioners for RSCRM methodologies and support solutions, the RSCRM research community have acknowledged that the main issue for future research is not tools and techniques, but collaborative RSC system wide implementation. The implementation of a cross-organisational initiative such as RSCRM is a very complex task that requires real-world frameworks for real-world practitioners. Therefore, this research study attempts to explore the business requirements for developing a three-stage integrated RSCRM framework that will encourage extended RSC collaboration. While focusing on the practitioner requirements of RSCRM projects and inspired by the laws of Thermodynamics and the philosophy of System Thinking, in stage one a conceptual reference model, The �6 Coefficient, was developed building on the formative work of supply chain excellence and business process management. The �6 Coefficient reference model has been intricately designed to bridge the theoretical gap between practitioner and researcher with the aim of ensuring practitioner confidence in partaking in a complex business process project. Stage two focused on a need for a standardised vocabulary, and through the SCOR11 reference guide, acts as a calibration point for the integrated framework, ensuring easy transfer and application within supply chain industries. In their design, stages one and two are perfect complements to the final stage of the integrated framework, a risk assessment toolbox based on a Hybrid Simulation Study capable of monitoring the disruptive behaviour of a multi-echelon RSC from both a macro and micro level using the techniques of System Dynamics (SD) and Discrete Event Simulation (DES) modelling respectively. Empirically validated through an embedded mixed methods case study, results of the integrated framework application are very encouraging. The first phase, the secondary exploratory study, gained valuable empirical evidence of the barriers to successfully implementing a complex business project and also validated using simulation as an effective risk assessment tool. Results showed certain high-risk order policy decisions could potentially reduce total costs (TC) by over 55% and reduce delivery times by 3 days. The use of the �6 Coefficient as the communication/consultation phase of the primary RSCRM case study was hugely influential on the success of the overall hybrid simulation study development and application, with significant increase in both practitioner and researcher confidence in running an RSCRM project. This was evident in the results of the hybrid model’s macro and micro assessment of the RSC. SD results effectively monitored the behaviour of the RSC under important disruptive risks, showing delayed effects to promotions and knowledge loss resulted in a bullwhip effect pattern upstream with the FMCG manufacturer’s TC increasing by as much as €50m. The DES analysis, focusing on the NDC function of the RSC also showed results of TC sensitivity to order behaviour from retailers, although an optimisation based risk treatment has reduced TC by 30%. Future research includes a global empirical validation of the �6 Coefficient and enhancement of the application of thermodynamic laws in business process management. The industry calibration capabilities of the integrated framework application of the integrated framework will also be extensively tested

Improving Bespoke Software Quality: Strategies for Application and Enterprise Architects

Despite over 50 years of software engineering as a formal practice, contemporary developers of bespoke software follow development practices that result in low-quality products with high development and maintenance costs. This qualitative case study sought to identify strategies used by software and enterprise architects for applying architectural best practices to improve bespoke software quality and lower the total cost of ownership. The study population was application and enterprise architects associated with delivering bespoke software for the enterprise architecture team at a large enterprise in the Nashville, Tennessee metropolitan area. Interview data were collected from 7 enterprise or solution architects; in addition, 47 organizational documents were gathered. Guided by the principles of total quality management, thematic analysis was used to identify codes and themes related to management of quality in software solutions. Prominent themes included focusing on customer satisfaction, collaborating and communicating with all stakeholders, and defining boundaries and empowering people within those boundaries. The findings from this research have implications for positive social change, including improved work-life balance, morale, and productivity of software and enterprise architects through streamlining development and maintenance activities

An Empirical Analysis to Control Product Counterfeiting in the Automotive Industry\u27s Supply Chains in Pakistan

The counterfeits pose significant health and safety threat to consumers. The quality image of firms is vulnerable to the damage caused by the expanding flow of counterfeit products in today’s global supply chains. The counterfeiting markets are swelling due to globalization and customers’ willingness to buy counterfeits, fueling illicit activities to explode further. Buyers look for the original parts are deceived by the false (deceptive) signals’ communication. The counterfeiting market has become a multi-billion industry but lacks detailed insights into the supply side of counterfeiting (deceptive side). The study aims to investigate and assess the relationship between the anti-counterfeiting strategies and improvement in the firm’s supply performance within the internal and external supply chain quality management context in the auto-parts industry’s supply chains in Pakistan